61 results found
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New UI Constantly Freezes and Is Unusable
The new user interface constantly freezes for several seconds every few seconds on my machine. While it's frozen, nothing works. I just have to wait a few seconds for it to become unfrozen. Then a second or two later, it freezes again. Sometimes I'm able to go a few seconds without it freezing -- to get work done. However, it doesn't last long.
I'm using Adobe Acrobat Pro v23.003.20284 on Windows 11 Pro v.10.0.22621 with a Dell XPS 17 9700. I have Display Fusion installed, so there could be some conflict there. I don't have this issue with any other…
4 votes -
help
Ich habe eine Lizens gekauft (Adobe DC 2017) aber es funktioniert nicht....Warum?
ich bitte um HILFE und Freischaltung!1 vote -
Bug report: search feature broken; finds only wrong words on many documents
The search feature fails to work on many text documents. This is a relatively new bug. When you search for a word Acrobat finds unrelated words. For example, in one document when I search for the term "Bergomeister" it finds all of the occurrences of the word "but". Sometimes if you cancel the search and try again, it will work.
1 vote -
macOS Big Sur Beta 10: Page scrolling unbearably slow
Even in the latest public beta of MacOS 11, overall performance of Acrobat is sluggish. The app may take over a second to respond to a page scroll request via track pad and scrolling will be choppy.
1 voteHi,
Sorry for the issue that you are facing here.
We tried this at our end but couldn’t get a reproducible case.
Could you please share your BigSur Beta10 Machine configuration/System Information?
Also could you please share a Screen recording video of the sluggish behavior that you observe?
Thanks
Ayush Jain -
Fit to Page
If I change the document to fit to one page, every time I push another bookmark in the document it is back to full page scrolling view. It takes forever to scroll through one page of document in this view for some reason. Please fix this feature.
1 voteHi
Thanks for Reaching out to us for your concerns.
Looks like the Zoom settings of your bookmark are set to FitWidth.Requesting you to kindly change the Zoom properties of your bookmark to set it to FitPage or Inherit Zoom.
Let me know if that helps.
Thanks
Ayush Jain -
black menu bar
When using acrobat DC with dual monitors, it creates a black box in the top menu bar.
1 voteHi,
Thanks for reaching out to us.
Could you please share a screenshot of the issue of the black box that you are observing?Thanks
Ayush Jain -
1 vote
Hi,
Apologies for the issue that you are facing here .
1) Could you please tell me the exact version number of Adobe Acrobat that you are working on ?
2) Please update to the latest version of Adobe Acrobat using Help → Check for updates.
3) Is this consistent for you on every Acrobat session ?
4) Could you please confirm me your windows Os version number and the screen scaling value that you are working with ?Thanks
Ayush Jain -
Bug: Reader DC 20.006.20034 Still Holds Lock On Files After Closing File Tabs
Using Windows 10 Home Version 1909 OS Build 18363.657, when I have a PDF file or multiple PDF files open in Reader DC, and when I close the tab of a file and then try to do something with that file in Windows Explorer, such as rename or delete or move or change it any way, I cannot do so because Windows 10 thinks there is still a lock on the file and throws a pop-up dialog that says to "Close the file and try again." The only way I can get the lock released is by closing Reader DC…
21 votesHi,
Sorry for the issue that you are facing here.
Do you have Windows Explorer Preview turned on in your explorer window ? If yes, can you please try after switching the windows explorer off and see if that works fine ?
Also Try to close the explorer window and then try and then try to do any operation on that file in a different exporer window
Let me know further.Thanks
Ayush Jain -
1 vote
Hi,
I see not attachment. Please reattach,
Thanks
Ayush -
rotation when double clicking
When I open a PDF and then double click on the page, all pages rotate 90Deg. Why that and how to stop it?
2 votesHi,
Thanks for reaching out to us for your concerns.
1) Could you please let me know the current version # of Acrobat that you are working on ?
2) Is this issue with every PDF that you are trying on or is it specific to some PDF file. Can you please share any sample PDF.
3) Can you share a Screen Video of the issue so that we have a clear picture when issue gets reproduced.Thanks
Ayush Jain -
Unable to sign out, unable to find sign out for Acrobat DC
There is no sign out of acrobat DC on the menu bar or in the drop down items.
Please add one.
5 votesHi,
Thanks for reaching out to us for your concerns.
You can find the sign-Out button on the right most end of the Tab Bar in Acrobat by clicking on the Image icon for your account.
Alternatively, you can find the sign out button under Help → Sign out.Let me know if that still doesnt solve your concerns ?
-Ayush
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Icon in window frame invisibile/undraggable (Osx)
After last update (Osx and CC 2020) there is no icon on the top of the opened documents frame in Acrobat. Usually, to speed the work, I export PDF from Indesign, automatically they open in Acrobat and I drag the icon to Skype. Loosing this ability I must find the document in the finder every time.
Someone know if there is a solution to restore this function?
Thank you5 votesHi,
Thanks for Reaching out to us.
Please check the list of known issues here : https://helpx.adobe.com/acrobat/kb/compatibility-with-macos-10-15-catalina.htmlWe also have a workaround for it to have it get re-Enabled.
Please use the plist file from here : https://documentcloud.adobe.com/link/track?uri=urn%3Aaaid%3Ascds%3AUS%3A0f2d56db-9d37-442b-b6e1-bd7f26d88c36
Please Extract the zip and use as instructed on the helpx link.
Let me know if that helpsThanks
Ayush -
Multiple Tab Visibility and Key-Shortcut Switching
Multiple Tab Visibility
- please make the active tab a different color than the inactive tables;
- please add a keyboard shortcut to swtich between tabs [ctrl-PgUp/PgDn]3 votesHi,
Thanks for reaching out to concern.
1) This is already implemented. The active tab already appears in a different color w.r.t the Rest of the Tabs. Please see the attached snapshot2) This can be achieved using Ctrl+T and Shift+Ctrl+T to move ahead and back in tabs respectively.
Let me know if that helps.
-Ayush
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Add a button or menu option to set Adobe Acrobat to reopen all documents opened in a previous session.
Add a button or menu option to set Adobe Acrobat to reopen all documents opened in a previous session.
4 votesHi,
If your Previous session had any PDF’s launched when it was last Closed, then there is a Menu item Under File→ Reopen PDFs from Last Session which will open the pdfs that were launched in your previous session before closing.
Attaching a snapshot to help you with.
Also there is a Preference unde Edit→Preferences→General which ould automatically open the PDFs from the last sesssion as you Open the Acrobat / Reader application. Here is more info on that : https://helpx.adobe.com/acrobat/using/whats-new.html#PreferencetoreopenPDFsfromthelastAcrobatsession
Hope this resolves your concern ?
-Ayush Jain
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Can't find toolbars. Super annoying.
Please revert back to an older version. I hate the new DC version. I used to be able to have my frequently used toolbars readily available when I opened acrobat. Now I have to use several additional clicks to get to the tools I need. It defeats the purpose of paying for acrobat when it defaults to nothing more than a reader. I've spent considerable time looking for a setting to leave the toolbars on the side of my extremely wide screen, but they are well hidden if available at all, and I refuse to sign in to anything.
5 votes -
Zoom Value display
Please, please can we have the option to show the Zoom Value (percentage) on the main toolbar. I can't use the 'out of toolbar' display as it disappears, and can't keep taking the mouse down to show the disappearing toolbar every time I want to know what zoom value I'm at.
Thanks
Mike6 votes -
Option to turn off whole word selection
When selecting text in Acrobat (for applying a comment or other markup), Acrobat selects whole words (unless you are being particularly careful). It would be good to have the option to turn this off so that we can easily select partial words, starting in the middle of one word and ending in the middle of another.
5 votes -
Ability to search a number of PDFs together without combining them, needed for searching bank statements for a whole year
Search for text across a number of PDFs together without combining them, needed for searching bank statements for a whole year or similar. Acrobat DC 2019.
6 votes -
Open document without popups aligned to the edge of the document
The popups aligned to the edge of the document make interface difficult to use, is there a way to open without it? Have it turned off but get pdfs from others and it's very very hard to use, to see the comments without opening a huge window, then I have to try to see it and the window I'm editing at the same time. Please make a way to set these inside so I can see them. Thank you.
2 votes -
selection does not work anymore
When selecting text or illustrations, ACROBAT DC (v 2019.012) does not highlight anymore, instead the selected object is pixelated in seeming random colors. this makes it impossible to recognize selected text (depending on foreground/background contrast).
particularly an issue when searching PDF and the highlights can not be seen.
tried re-installing etc. with no success1 vote
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