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Acrobat for Windows and Mac: User Interface

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New UI Constantly Freezes and Is Unusable

The new user interface constantly freezes for several seconds every few seconds on my machine. While it's frozen, nothing works. I just have to wait a few seconds for it to become unfrozen. Then a second or two later, it freezes again. Sometimes I'm able to go a few seconds without it freezing -- to get work done. However, it doesn't last long.

I'm using Adobe Acrobat Pro v23.003.20284 on Windows 11 Pro v.10.0.22621 with a Dell XPS 17 9700. I have Display Fusion installed, so there could be some conflict there. I don't have this issue with any other applications other than Adobe Acrobat Pro. Switching back to the old UI fixes the issue.

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Matthew Renze shared this idea  ·   ·  Report…  ·  Admin →
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  • AdminBhawna Arora (Admin, Adobe) commented  ·   ·  Report

    Hi Matthew,

    Thanks for sharing the information.

    Great to know Acrobat is running well for you. Please let us know in case it happens again for you.

    -Bhawna.

  • Matthew Renze commented  ·   ·  Report

    I attempted to collect a memory dump from the application while it's freezing up -- as requested. However, since I switched back from the old UI to the new UI (to capture the memory dump), I'm no longer seeing the freezing happening. If I see it return, I will submit the memory dump.