456 results found
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We should be able to re-edit a document that is currently awaiting signatures in the case of a spelling mistake or moving a signatory spot
Issue with System when trying to get a document signed with multiple signatures.
System keeps sending both signatories to the same spot1 voteHello,
Thank you for your suggestion. Currently, documents that are awaiting signatures cannot be edited to ensure the integrity of the agreement.
We understand that being able to make minor edits, like correcting a spelling mistake or adjusting a signature field, would be helpful. We’ll pass this feedback along to the product team for consideration in future updates.
Sign in Acrobat Web Team
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Signed PDFs
I just signed a document through your Adobe e-Signature and now I can't download a signed version of the document. Your service is inferior to DocuSign -- with DocuSign I can just click the original link and download my signed copy of the document. You don't even email me a signed copy of the document.
1 voteHello Benjamin,
Thank you for reaching out, and I’m sorry for the frustration you’ve experienced.
After signing a document through Adobe e-Signature, an email with the fully signed copy is automatically sent once all parties have completed their signatures. Sometimes these emails can land in spam or promotions folders, so please check there as well as your main inbox.
If you continue to experience issues accessing your signed document, please contact us so we can help you resolve it.
Sign in Acrobat Web Team
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Make setting chasers and reminders easier - it's very hard
Adobe Sign is not easy to use when chasing signatures that are missing. When I open a document having logged in, there should be an obvious button to click to chase missing signatures. Gemini says there should be a Manage Tab, but I can't see it
1 voteHello Matthew,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Sign in Acrobat Web Team
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Better edit / cancel options after initiating agreement
Sometimes I need to change who the recipient is (I know the original recipient can change it but I can't always depend on them to do it - sometimes they just ignore the document and reminders), or realize I need to edit a template or something after I've initiated an agreement. But your system doesn't allow me to edit anything after I've clicked to use the agreement. I can't even cancel it at that point, all I can do is hide it. It would be much more helpful if I could cancel the agreement in the prep state even before…
1 voteHi Rachel,
Thank you for sharing your feedback with us. We understand how important flexibility is when managing agreements.
Currently, here are the available options:
- Change recipients on an in-progress agreement: Go to Documents > Agreements > In Progress, select the agreement, and in the bottom part of the right-hand panel you can update the recipients.
- Cancel an in-progress agreement: From the same location (In Progress), select the agreement and click Cancel in the right-hand panel.
- Delete a draft: Go to Documents > Agreements > Drafts, select the draft, and click the trash bin icon in the right-hand panel.
- Delete a completed agreement: Go to Documents > Agreements > Completed, select the agreement, then under Actions > See More, choose Delete.
If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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"binder" default title is horrible
Your new request signatures format (changed maybe a year or more ago) is garbage. The way it was was better. There is no good reason for the default agreement title to be "binder". Before your horrible update, the default title was the name of the first document, and it was on the same page as the documents upload and organization. The default "binder" title is stupid, and I've had to cancel professional agreements out of sheer embarrassment because the title was "binder". You made an update, and you made things worse. This must get fixed, this is a terrible bug.…
1 voteHello Peter,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Thanks,
Sign in Acrobat Web Team
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Template Renaming is Easily Missed Now
Before the upgrade, we used to be able to edit the name of the file in an area that was visible where we also input emails. Now it's tucked away at the top and easy to forget to edit the template name. This makes things harder to track as we send out multiple templates that end up having the same name. It would be nice to have a final step where you can see what the recipient will see in the email, so we can make adjustments before sending.
1 voteHello Tasi,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Thanks,
Sign in Acrobat Web Team
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Document signature delay (pre meeting preparation)
It would be great to be able to prepare a document for signature so that during an online meeting while discussing the document we can simply push it out to be completed...
if you have mulitiple documents, applications etc, they could be completed very quickly as opposed to sending them after the meeting and waiting for the clients to complete them.0 votesHello Daniel,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Thanks,
Sign in Acrobat Web Team
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Change the word "Agreement" to "Document"
For e-signature, Please change the word "agreement" to "document" as it is not always an agreement. I would like to use it for invoices as well and other non-agreement.
1 voteHello Susan,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.
Sign in Acrobat Web Team
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Adobe E-Sign Unreliable and Cannot be Used Professionally After Forced Update to AI Powered Version
Adobe Esign is completely unusable in a professional setting since the AI change. Text boxes, checkboxes, and other fields are randomly wiped by the system after I hit send. I've typed this out three times now but your abysmal feedback form keeps deleting my text too, so apologies for the terse tone. I've had much more detailed versions in the past but this is what you're getting now. See the attached pictures for a form pre-submission that has many checkboxes checked, then the view in the Adobe E-sign interface showing those checkboxes still checked immediately before I push the send…
1 voteHello,
We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.
We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Template Issues
Hello, as an assistant I would LOVE if we could share template ownership as well as let owners resend templates that have errors without having to cancel or delete it and starting a new agreement, also if we can have the ability for signees to change the document name(maybe even with approval from owner) that would be great!!! please consider these requests and thank you for your time!!
1 voteHello Serenity,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Sign in Acrobat Web Team
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Prefill THEN Send
The overhaul of Adobe Sign is terrible. I created an e-sign template, placed the fields, and when accessing the template to send it for e-signature, some fields had been reassigned and others were un-assigned, requiring me to manually re-do the assignments during what used to be the Prefill stage of the process. When I hit "Send" which previously would take me to the screen where I would prefill the fields that were indicated as such, it instead sent an unfilled form to the recipient.
1 voteHello Gina,
We are sorry you are experiencing trouble with the new experience. To prefill a document in the new Adobe Sign experience, try the following:
- Open the agreement draft.
- Double left-click the field you want to prefill.
- In the settings panel, go to “Field assigned to” and select “Yourself (Prefill)”.
Alternatively:
- Click the field once.
- In the context menu, select “Change recipients”.
- Choose “Yourself (Prefill)” as the recipient.
Lastly:
- Click on the Prefill button.
Thanks,
Sign in Acrobat Web Team
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Move Continue Button to Top
Move the continue button for terms of use to the top of the web form documents from the bottom. My customers struggle to scroll and find it.
1 voteHello,
We are sorry you are experiencing trouble with the new experience. We’re continuously working to improve the experience and really appreciate you sharing your thoughts.
Thanks,
Sign in Acrobat Web Team
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Allow roll back to old version of E-sign
Can we please have the old version of E-sign back. We keep getting these updates forced on us and up till now have been able to roll back to the old version. The old version was more user friendly than the current version. We're looking at other providers with a view to moving when our current subscription is expiring
1 voteHello Mr. Wilks,
We are sorry you are experiencing trouble with the new experience. We’re continuously working to improve the experience and really appreciate you sharing your thoughts.
Thanks,
Sign in Acrobat Web Team
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Hate new interface
this new interface is very difficult to use. makes mistakes by placing signatures in the wrong spot and i can not figure out how to undo the auto place fields. very frustrating
2 votesHello Simon,
We are sorry you are experiencing trouble with the new experience. If you’ve placed a field by mistake, here are a few ways to remove it:
- Press Command (⌘) + Z on macOS to undo.
- Press Ctrl + Z on Windows to undo.
- Right-click the field and select "Delete Field".
- Click the field and press the Delete key on your keyboard.
We appreciate your feedback and hope this clears things up.
Thanks,
Sign in Acrobat Web Team
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Document stuck in waiting to prefill and will not allow me to cancel the agreement
I am having this same issue. It still does not work. I have sent out a document and it is stuck in the waiting for me section and will not let me delete it. Support was not able to help
1 voteHello Adeleta,
We are sorry you are experiencing trouble with the new experience. If you want to hide an agreement in a "Pre-fill" state you can always:
1. Go to Documents -> Agreements -> Waiting for you
2. Select the agreement you want to hide.
3. Click on "Hide Agreement" on the Right Hand Panel. We appreciate your feedback and hope this clears things up.
Thanks,
Sign in Acrobat Web Team
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Pésima actualización
Buenas tardes.
La actualización es pésima y en lugar de mejorar la experiencia, la empeoró significativamente.1) Hay que hacer más clics para abolutamente todo.
2) La mayoría de las veces el nombre de archivo es "binder1"?, cuando en la versión anterior ya detectaba el nombre del primer archivo.
3) No se pueden arrastrar los archivos, ahora solo se puede seleccionar DE A UNO desde el navegador.
Sería una buena idea poder creer un template de las opciones, por ejemplo:
1) Que por defecto se tenga que firmar en orden.
2) Que por defecto solicite x cantidad de firmantes y…
1 voteHello,
We are sorry you are experiencing trouble with the new experience.
We hope you find this answers useful:
2.The best way to edit the name of the files "binder1" is opening "add message" you will be able to edit the name of the agreement before sending it. Or you can also edit the name by clicking on the name of the agreement that is on the top of the screen and click on the pencil icon.
3. You should be able to drag and drop multiple files or select multiple files at once. If not. You can let us know the steps you follow and we can help triage the failure to solve it as soon as possible.
Thanks,
Sign in Acrobat Web Team
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Stop making changes
Stop changing this app. It worked perfectly fine the way it was. This is exactly the same, just in a different order. It took me twice as long to route a document because I had to go slowly to make sure I didn't miss a step. The form fields are off to the side and I can't drag it to make it larger. It took me 4 tries to type a personal message because the text box was hidden.
0 votesHello Ms. Becky,
We are sorry you are experiencing trouble with the new experience. We’re continuously working to improve the experience and really appreciate you sharing your thoughts.
Thanks,
Sign in Acrobat Web Team
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Automatic Name of your Adobe sign send for signature
Hello. the new adobe sign doesn't automatically make the name of the document the name of the first attached file. It automatically names it binder. Could you update this please
0 votesHello Jessica,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Thanks,
Sign in Acrobat Web Team
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Give us the old version back.
Get rid of the new version. I now have a crick in my neck as everything is squished on the left had side of my screen. Very uncomfortable. Gives the file stupid names "binder" - whats that about? I should sack your software engineers as they have totally destroyed the product.
1 voteHello,
We are sorry you are experiencing trouble with the new experience.
The best way to edit the name of the files is opening "add message" you will be able to edit the name of the agreement before sending it.
Hope this information is useful to you.
If you have any further questions or concerns, please do not hesitate to contact us.
Sign in Acrobat Web Team
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Usage issues
After Adobe updated the functionality, it became more difficult for users like me to work because the functionality was difficult to use.
1 voteHello,
We are sorry you are experiencing trouble with the new experience. We are always working to improve the experience. We value your feedback.
If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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