Acrobat Web

Help us improve Document Cloud on the Web by sharing your feedback. Follow the instructions below to submit a feature request or bug report.

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For a new feature request:

  1. Brief title
  2. Description of desired feature
  3. Why the feature is needed

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  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

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UserVoice is a third-party platform for product feedback. The Adobe Acrobat DC team regularly reviews ideas and incorporates them into product planning discussions. We can’t guarantee specific features or development timelines, but we read every suggestion and respond where we can. Please note that feedback is voluntary, and if you provide feedback, you give Adobe the right to use it without restrictions.

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  • My feedback
  1. Does not let me edit anything.

    Your page doesn't work. It doesn't let me edit ANYTHING. It has been days now. 0/10 experience.

    1 vote

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    1 comment  ·  Edit PDFs  ·  Flag idea as inappropriate…  ·  Admin →

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  2. unable to connect to auth.services.adobe.com for request signatures page

    I'm unable to pull up a doc within the Request Signatures section - it's saying "auth.services.adobe.com refused to connect" currently. Please help. Thanks.

    1 vote

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    Resolved  ·  2 comments  ·  Send for Signature  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Does not allow me to use

    Your product seems to not be working each time I sign into Acrobat DC I get a message there is a network error and cannot communicate to verify my account

    1 vote

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    Resolved  ·  2 comments  ·  Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Adobe sign

    I bought the Adobe sign package for a year & i have not been able to use it ever since.

    I tried adding my sign & tried adding a doc for sign & all i see for hours is a loading sign.

    there is no live chat else any other user friendly & easy way of contacting somebody to fix the issue.

    my money is wasted & i am using alternate methods to sign my documents.

    1 vote

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    Resolved  ·  2 comments  ·  Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →

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  5. convert the third file to pdf

    i converted 2 files but i want to convert the third file it keep saying contact customer care for assistance and now i dont know what to do please help ...

    1 vote

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  6. 1 vote

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    0 comments  ·  View PDF files  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello Now Balagi, 


    Thanks for reaching out to us.

    Sorry for the inconvenience. Please contact the author/creator of the PDF file for the password.

    Thanks,

    Harshpreet

  7. Current page changing unexpectedly

    Using Adobe Acrobat web. Whenever I load a pdf that I had been previously reading, it loads the page that I last left on, then in 5-10 seconds, it changes pages automatically and jumps ahead by a significant number of pages. It behaves almost like there's a page syncing issue that it doesn't realize it has the correct page already loaded from my previous reading session then tries to update the page forward, erroneously.

    1 vote

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    0 comments  ·  View PDF files  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi Brigham ,

    Thank you for your feedback. We appreciate your taking out the time to make us better. We have just released a version of Acrobat Web that will address this issue. Please try out the experience and let us know if it resolves your concern.

    Regards,

    Harshpreet

  8. Edit text download keeps freezing

    There is a problem with uploading file when it is being dragged and dropped into the edit field. I can only upload a file by clicking edit on my recent downloads that are found towards the bottom of the page.

    1 vote

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    0 comments  ·  Edit PDFs  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello Traci Goodwin, 


    Thank you for your feedback. We appreciate your taking out the time to make us better. We have just released a version of Acrobat Web that will address this issue. Please try out the experience and let us know if it resolves your concern.


    Regards,

    Harshpreet

  9. Too many fonts

    I know that in some of your apps there is the capability to prioritize the most frequently used fonts. This would be very helpful in Acrobat as well. I am not a heavy user and only occasionally modify PDF files. But when I do, it would be nice to either not look at dozens of fonts, some in languages I don't speak, by being able to hide them, or at least be able to have the fonts I use most listed first.

    1 vote

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    0 comments  ·  Edit PDFs  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Cannot change default view settings

    I would like the ability to change the default page view settings when opening a pdf in Adobe Acrobat Online, which I understand is the same product as Adobe Document Cloud.

    The home page of the online app that I am referring to is: https://acrobat.adobe.com/link/home/?x_api_client_id=edge_extension_viewer

    I want to change to Fit One Full Page (or Single Page View + Zoom to page level)
    I have a DC Pro for Teams licence.

    1 vote

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    0 comments  ·  View PDF files  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi David,

    Thank you for your feedback. We appreciate your taking out the time to make us better.

    This feature is not yet available on DC Web. We have made a note of the same and shall try to incorporate it soon.


    Regards,

    Harshpreet

  11. unable to convert word to pdf

    Not getting to convert word to PDF. msg came up to contact support

    3 votes

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    Hi Sindy,

    Thanks for reaching out to us. We are sorry to let you know that acrobat web is currently not supported in your region.

    Regards,
    Shweta

  12. Kündigung

    Wieso kann man ihre Produkte nirgendwo löschen? Die man nicht braucht ? Ich habe versucht anzurufen aber Sie sprechen 🗣 nur englisch
    MarionGatz

    1 vote

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    Resolved  ·  1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Problem to convert in pdf

    Hi, how come I can't anymore convert a 120Mo PPT file into pdf ? It used to worked those lat months.
    Thanks
    C

    1 vote

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    Hi Celine,

    Thanks for reaching out to us. We do allow conversion of PPT to PDF with file size upto 100 MB. Acrobat Web dont allow to convert for more than 100 MB file.
    In future, if we will increase this limit, we will let you know.

    Regards,
    Shweta

  14. unable to convert pdf to word

    I get an error message to contact customer service when I try to convert PDF to word

    1 vote

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    0 comments  ·  Edit PDFs  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi Dennis,

    Thanks for reaching out to us. Acrobat web is currently not supported in your region and hence you are seeing the issue.

    Regards,
    Shweta

  15. 1 vote

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    0 comments  ·  Create PDF  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi Khem,

    Thanks for reaching out to us. We are very sorry to let you know that Acrobat web is currently not supported in your region.

    Regards,
    Shweta

  16. 1 vote

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  17. Cant convert PDF to docx

    I WILL RATE YOU WITH BAD RATE!!!!

    PLEASE, SOLVE MY PROBLEM ITS URGENT.
    ,, Unable to process request
    Please contact customer support for help. "
    I CAN'T CONVERT MY DOCUMENTS FROM PDF TO WordDocument

    1 vote

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

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    Thanks for using Acrobat Web and apology for any inconvenience caused. You are seeing this error since acrobat web is currently not available in your region.

    Regards,
    Shweta

  18. Good

    I love it

    1 vote

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  19. Access token provided is invalid or has expired

    When I try and send docs for signing, I get the following message: Access token provided is invalid or has expired. I have a paid subscription and should be able access this service. I recently downgraded from a Business Package and am wondering if this has anything to do with it (same email address)

    1 vote

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    Resolved  ·  1 comment  ·  Send for Signature  ·  Flag idea as inappropriate…  ·  Admin →

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  20. I can’t convert to pdf

    I can’t convert. It says I should contact support

    1 vote

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    Hi Opajimi.

    Thanks for reaching out to us and apology for the trouble. We are very sorry to tell that Acrobat Web is not supported in your region currently.

    Regards,
    Shweta

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