Adobe E-Sign Unreliable and Cannot be Used Professionally After Forced Update to AI Powered Version
Adobe Esign is completely unusable in a professional setting since the AI change. Text boxes, checkboxes, and other fields are randomly wiped by the system after I hit send. I've typed this out three times now but your abysmal feedback form keeps deleting my text too, so apologies for the terse tone. I've had much more detailed versions in the past but this is what you're getting now. See the attached pictures for a form pre-submission that has many checkboxes checked, then the view in the Adobe E-sign interface showing those checkboxes still checked immediately before I push the send button, then the **** output from Adobe that reachs the signer and anyone else copied, where the checkboxes have been unchecked by your AI system. This happens to other fields too and has rendered the system unreliable and not something we can use for any official documents, given the need to triple check each document after the fact and usually manually correct the errors introduced by the Adobe E-Sign process. My company is now moving to Docusign where these problems don't exist and what you send is what the signer receives. Maybe if you fix this you can save some other business. Oh lol you can only accept a single image in this feedback form? Well here's what my form was originally submitted as. If you care to fix your service, reach out to me and I can provide the other screenshots as well as detailed steps on how to reproduce the issue.
Jackson Kerschen
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Hello,
We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.
We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team