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Acrobat Web

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71 results found

  1. This software is close to unusable.

    1 vote

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Hi Waterfront BIA,

    We're sorry you're having a bad experience with app, could you bring us more details? Which aspects are unusable? Are you using the web app or desktop?

    Thanks for your feedback,

    Sign in Acrobat Web Team

  2. FIll & Sign option is not working

    1 vote

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Hi TK Subhash,

    We're sorry to hear that. In order to help you, could you provide us more information? You mean the option in the top bar? Isn't sending you to the tool?  If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web

  3. your platform becomes unusable with large files

    1 vote

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    0 comments  ·  Commenting  ·  Admin →
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    Hi,

    Thank you for bringing this issue to our attention. We are continously working to improve our users' experience with larger files.

    Please let us know the exact issue you faced with the larger files.

    Regards

    Amit

  4. Your "Request E-Signatures" is absolute trash! You should allow us to revert back to the last version before using the horrible version.

    1 vote

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    Hi Kurtis,

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

    If you still prefer to use the earlier version you can revert back by following these steps:
    1.    Click on your profile icon.
    2.    Select "Settings".
    3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  5. The new layout/interface is awful. Nothing is where you can find it readily. It is not intuitive or user friendly. This has caused a loss in productivity, and has created big delays for work that needs to be done on a daily basis.
    Additionally, the function to be able to create an adobe cloud link for larger files, do not work reliably. I had to spend hours (literally) with IT trying to create an adobe cloud link with no success.

    We were able to generate adobe cloud links for larger files just the day before with no issue.

    We have…

    1 vote

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  6. Easier to send back

    1 vote

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    0 comments  ·  Fill & Sign  ·  Admin →
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  7. Hi since the update, preparing to send a doc has become very slow and sluggish and I get a "wait" popup. I have had our IT and have been told it is not my internet connection or our system and they cannot help

    1 vote

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    Hi LaToya Kaipo,

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

    If you still prefer to use the earlier version you can revert back by following these steps:
    1.    Click on your profile icon.
    2.    Select "Settings".
    3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  8. The new request for signature changes are no longer user friendly. It's bulky and adds excessive time.
    1. I used to be able to just sign the form without having to wait for the email to come across.
    2. I used to be able to change the "subject" title of the email going out, now i need to make sure the document is titled what I want the subject to be. Wasted steps
    3. The toggling to change from signature, text, or whatever field desired for the recipient to fill in is cumbersome and now overly clunky.
    Please correct or…

    1 vote

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    Hi Lindsey Walker,

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

    If you still prefer to use the earlier version you can revert back by following these steps:
    1.    Click on your profile icon.
    2.    Select "Settings".
    3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  9. Absolutely hating the new version. it is taking out fields from forms when trying to send for signature. Miserable. I don't have time for this. Very unclear. I plan to look into other platforms for sending for signature. Where is the improvement?

    1 vote

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    Hi Laurabeth Barnett,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  10. Not letting me use the sign & fill tool. Also will not let me edit the settings

    0 votes

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Hi Cheryl Moss,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  11. we are facing issue while uploadingfile for e -signature and sharing with others

    1 vote

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Hi jinaid Ghani,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better.  We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  12. Constantly refreshing. Gives the "spinning wheel of death" to a whole new level of frustration.

    Also ridiculous that you can't edit forms after you begin the process.

    1 vote

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    Hi Brianna Tipping,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  13. Making the signature field required on documents is frustrating. Before, we could use this app for simple form submission but not that a signature is always required, this app is less useful.

    1 vote

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    Hello Hanan,

    We are sorry you are having trouble with this feature. You can avoid adding a signature field if you change the role of the recipients, either approver or form filler will allow you to send it without a signature field. You can change the role at the begging when adding recipients by clicking the dropdown at the left side of email field or in authoring by clicking Edit. Here's more information (step 4).

    Please let us know if this resolves your issue.

    Thanks,

    Sign in Acrobat Web Team

  14. I want to request E-signatures for multiple people on the same document. I can add multiple recipients, but then the form builder seems only add fields for one person at a time? Then I get a "Signature field missing" error. I can't see a way to make the form fields apply to everyone on the list. I made a template and this didn't solve the problem. Why does the system allow me to add multiple recipients but not make the fields for everyone? I resorted to sending the file to each person individually. Not a good solution.

    1 vote

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    Hello Marianne,

    We are sorry you are having trouble with this feature. To add fields for different recipients you need to select the recipient on the left panel, this should open a dropdown with all your recipients. Then click the recipient that you want to assign fields, you will know you changed recipients when all the field types change colors.  Here's more information.

    Please let us know if this resolved your issue.

    Thanks, 

    Sign in Acrobat Web Team

  15. Also related to the new e-sign interface, I don't see an option to cc a non-signatory administrative assistant who helps with tracking the progress and final filing of the signed documents. This has a significant negative impact on our business process and workflow.

    2 votes

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  16. This new format is the worst edition you have ever offered. It is the least user friendly! I would love to have the past edition back!

    1 vote

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Hi Katie Jacobs,
    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
    If you still prefer to use the earlier version you can revert back by following these steps:
    1.   Click on your profile icon.
    2.   Select "Settings".
    3.   In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".
    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

  17. The updates made to the "Request E-Signatures" in Adobe Acrobat have made things a lot more difficult to use.

    I use a template form to send multiple documents for sign-off by up to 4 people at a time. Each person has their section to complete and sign.

    I used to be able to open one document, select "Request E-Signatures" and the "more options" would allow me to add more documents and add the template form I created online.

    I am no longer able to do this through the Adobe Acrobat desktop application but have to do a long-winded roundabout way…

    2 votes

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    Hi Clara,
    Thanks for asking, I'm glad to help, the following steps might help you to use Prefill role:

    • Open a file with Request Signature
    • On Recipient modal: Allow sequential signing by checking the box,
    • On Recipient modal: The very first recipient shouldn't be yourself, or the "account user", please enter a different recipient than yourself.
    • Prepare document as usual.
    • Prefill role should be enabled through Context Menu (Click the desired field on page > Change recipient > Prefill)
    • Review & Send

    If this information wasn't helpful, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. 

    We are sorry you are…

  18. With the update to the e-sign functionality, it seems like you removed the "sign then send" function, where the initiator can immediately e-sign the document before it emails out to the next recipient. This was a nice option, and would be great if it could be added back. thanks.

    0 votes

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    Hi Justin,

    We are sorry you are experiencing trouble with the new feature .

    Regarding the Sign then send feature, despite it is indeed not explicitly present in current version of Acrobat Web, it is possible to sign the document before send it for signing to desired recipients by following this steps:

    1. Start Fill & Sign with desired document 
    2. On entering Fill & Sign you can add a sign from the left hand panel
    3. After doing this, you can click on the "Request E-Signatures" button to send this document for signing.

    We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    Open the agreement draft experiencing the issue.

    On the left panel, scroll down and click "View more".

    Click the "Switch to legacy version" link.

    This will switch you to the earlier version…

  19. When I try to write a comment related to a new E-sign PDF, all the keyboard buttons work except the arrows right and left! this only happens with this program at this point in building a new E-sign PDF request. It is super annoying to have to use the mouse to move one letter right or left!!

    1 vote

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Hi Nahla Ibrahim,
    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steops below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

  20. Horrible esign. The prepare form functions are not applied and desktop app is ruined. and I cannot send on the online app.

    2 votes

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    Hi Maria Noyola,
    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steops below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

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