198 results found
-
Requesting E-signature process
The new way of processing Requesting E-Signatures is honestly terrible. I am not sure why the beginning of the process was changed whenever you upload the files, another screen would prompt with adding recipients, then adding your message to go along with the document. It takes way longer now when doing mass requests. Please revert back to the previous process.
2 votesHello Chase,
We are sorry you are having trouble with this new change, we appreciate your feedback and will considerate for future updates.
Thanks,
Sign in Acrobat Web
-
Please allow to edit the file name in request e-signatures or move the message section higher
On the Request e-signatures - you moved the message to the bottom and it no longer takes the first file name and instead uses a generic "binder" as the title. With this hidden - it is so easy to accidentally send without changing the name. There should be an option to change the file name instead of having to cancel and reset up. I do not care for the new presentation.
1 voteHi Ginette Hartman,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Thank you!
Sign in Acrobat Web Team
-
Requesting E-Signature Process
The new format for Requesting E-Signatures is, to put it bluntly, terrible.
Having all of the information you need to enter (email addresses, names, passwords, CC's, message & time frames) to the left side in a very small column is extremely tricky to navigate and takes much longer to do because I'm afraid I might miss something.
We use the e-signature feature quite often for signatures on E-file forms that must be password protected and correct. The process for doing so needs to be much more efficient and clearer as we process them many times a day during tax season.
…
1 voteHi Michele,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".
This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
-
Signers Template with Document Selections
It was nice when you requested e-signatures you had a template which opened allowing you to populate the signatures, title and select your files before being within the document.
I like the changes you have made allow us to edit the signature lists, add, delete and reorganize files.
I really miss the signature-document selection front page template, to the side of the document it is a little crowded and you can easily miss signers.
1 voteHi,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".
This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
-
E-signature cc
E-signed documents sent to cc addresses once all signatures are complete
1 voteHi,
We are sorry you are experiencing trouble with the app. We are triaging your issue and are gathering more information to understand the problem better.
Thanks,
Sign in Acrobat Web Team
-
email delivery and e-signage not responsive
Adobe sign:
1. When a template is sent out for e-signature:
some recipients do not receive the email notification.
2. Some recipients e-signature does not reflect after signage.
3. The program is slow to load1 voteHello Anina,
We are sorry you are experiencing trouble with the feature. We are triaging your issue and are gathering more information to understand the problem better.
Please bear with us while this issue is resolved.
Don't hesitate on contacting us again if you find any other problem.
Thanks,
Sign in Acrobat Web Team
-
Esignature is too small
When I have to get a signature, sometimes the signature on the phone comes out super small. Perhaps a way to help format the size before finalized. I know it is already "complicated" for those who are not tech savvy, so it may not be possible. Here is an example for info though. Thanks.
1 voteHi Jared,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Sign in Acrobat Web Team
-
New UX sucks!
Your software has been incredibly buggy. It's giving me errors constantly. Also, the new signtaure flow makes no sense. Some documents have the new UX and some have the old. The new is confusing, and the flow is stupid. Why on earth do you enter the email addresses on the left? And why is the field to update the email subject now hidden way down at the bottom? It just sucks and I'm leaving after nearly a decade. You guys really need to get it together.
1 voteHi Mathew,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Sign in Acrobat Web Team
-
Slow
This new esignature is horrible. It's slow, with constant issues pertaining to loading the screen. I"ve been trying to get one signature on one page uploaded to be sent out to a client for 10 minutes now and I can't even get it to the point where I can ask for the signature. HELP.
1 voteHello Alexei,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause.
Please bear with us while we triage your issue and gather more information to understand the problem better.
Meanwhile, you can switch to earlier version by following the steps below,
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".
Thanks,
Sign in Acrobat Web Team
-
Document for signature by multiple signers is not received
My documents are not being received by my clients for signature when multiple people must sign
1 voteHi Danielle,
We are sorry you are experiencing trouble with our feature. We are triaging your issue and are gathering more information to understand the problem better.
Please bear with us while we resolve this problem.
Thanks,
Sign in Acrobat Web Team
-
Set Reminder Option for e-sign
Have the Set Reminder Option when sending for e-sign at the first pop up window. (Other than having to go to "More Options" to choose from. Or an option to turn on/off this feature as a default.
1 voteHello Tan Si Yin,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Sign in Acrobat Web Team
-
Reco - adobesign
Is it possible to change the verbiage in the blue button at the bottom of the document that pops up to complete the process that states CLICK AND SIGN? It appears to be duplicative as the signature portion prior states the same thing. Please consider something like COMPLETE or SUBMIT. Thank you.
1 voteHi Matt,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Sign in Acrobat Web Team
-
Manage tab is empty
Hello, the "Manage" tab in adobe sign is blank and not showing any of the signed documents or documents in process when I have been copied in the Send field. Any idea how to resolve?
1 voteHello Julia,
We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.
Can you please tell us if this issue still happening?
If yes, please bear with us to have this fixed!
Thank you,
Sign in Acrobat Web Team
-
Error message: Something went wrong
After I upload the file it starts to prepare for signature; I see the document appear for a second, and then says something went wrong and goes back to the file upload. I don't want to send the doc here as it is sensitive and I don't need all of help desk having access.
2 votesHi Eric,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Could you provide more information about this? For example, if this only happens with a specific file and the steps you do to reproduce this issue.
Thanks,
Sign in Acrobat Web Team
-
Request e-signatures - email address paste error
Request e-signatures - Add Recipients - Email address error
Unable to paste email addresses into email field in Add Recipients section. I receive error messages that say invalid address. If I type an email address into the email field, it works fine. Copy and paste address - receive error...
Thanks,
Bryan1 voteHello Bryan,
We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.
Thanks,
Sign in Acrobat Web Team
-
Title field doesn't allow you to make it a required field.
The title field on ESign does not give you the option to make it a required field. Can this be fixed?
1 voteHello,
We are sorry you are experiencing trouble with this feature and the inconveniences this could cause you.
However, it's important to mention that, despite the fact that this field can't be set as required directly from authoring, once the file is sent for signature the Title field is set as required. Please, let us know if this information was useful to you or if there's anything else we could assist you with.
Thanks,
Sign in Acrobat Web Team
-
Signatures and Initials Missed by Adobe
One two occasions now the Adobe E-Sign did not pick up on required initials. At first I thought it was my error and redid the document. I received back initials from Recipient #1 but not #2 and if you look at the document, it does not appear that the initials were requested. I was extremely careful the second time I sent it out.
I will use a different platform but would like to know how to avoid this in the future.
Thank you
Colleen Williams1 voteHello Collen,
We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.
Thanks,
Sign in Acrobat Web Team
-
Adobe Sign Is Crapping Out - I don't care about AI--Fix what I pay for.
Adobe Sign/E-sign keeps erroring out when I try to add a signature block. I have tried to use it 7 times and it keeps crapping out.
I have used different documents. I have tried to make a template.
I have tried to use a PDF and Word document.I am very disappointed -- how can I rely on AdobeSign for time sensitive items?
2 votesHi Tj Gentle,
We're sorry to hear that you're having this kind of issues, could you provide more information in order to triage your issue better?, providing the document used, a video or steps that you followed to get this error would be very useful to us.
Thanks,
Sign in Acrobat Web Team
-
Deleting Wrong E-Signatures
We have typed a number of incorrect email addresses when doing request for e-signatures.
How do we delete the wrong address permanently
It always shows up when typing name1 voteHello Cementation,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Thanks!
Sign in Acrobat Web Team
-
auth.services.adobe.com refused to connect. This always occurs when trying to send a document for signature.
Please fix this error.
auth.services.adobe.com refused to connect.1 voteHello Kimberly,
We are truly sorry you keep on facing this issue, as we are still working on figure it out, can you please apprise us with the following information to assist you better:
1) Could you please share the workflow and the file in which you faced the issue?
2) Does it happen for all files or with any specific document?
Thanks,
Sign in Acrobat Web Team
- Don't see your idea?