190 results found
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Slow
This new esignature is horrible. It's slow, with constant issues pertaining to loading the screen. I"ve been trying to get one signature on one page uploaded to be sent out to a client for 10 minutes now and I can't even get it to the point where I can ask for the signature. HELP.
1 voteHello Alexei,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause.
Please bear with us while we triage your issue and gather more information to understand the problem better.
Meanwhile, you can switch to earlier version by following the steps below,
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".
Thanks,
Sign in Acrobat Web Team
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Document for signature by multiple signers is not received
My documents are not being received by my clients for signature when multiple people must sign
1 voteHi Danielle,
We are sorry you are experiencing trouble with our feature. We are triaging your issue and are gathering more information to understand the problem better.
Please bear with us while we resolve this problem.
Thanks,
Sign in Acrobat Web Team
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Set Reminder Option for e-sign
Have the Set Reminder Option when sending for e-sign at the first pop up window. (Other than having to go to "More Options" to choose from. Or an option to turn on/off this feature as a default.
1 voteHello Tan Si Yin,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Sign in Acrobat Web Team
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Reco - adobesign
Is it possible to change the verbiage in the blue button at the bottom of the document that pops up to complete the process that states CLICK AND SIGN? It appears to be duplicative as the signature portion prior states the same thing. Please consider something like COMPLETE or SUBMIT. Thank you.
1 voteHi Matt,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Sign in Acrobat Web Team
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Manage tab is empty
Hello, the "Manage" tab in adobe sign is blank and not showing any of the signed documents or documents in process when I have been copied in the Send field. Any idea how to resolve?
1 voteHello Julia,
We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.
Can you please tell us if this issue still happening?
If yes, please bear with us to have this fixed!
Thank you,
Sign in Acrobat Web Team
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Error message: Something went wrong
After I upload the file it starts to prepare for signature; I see the document appear for a second, and then says something went wrong and goes back to the file upload. I don't want to send the doc here as it is sensitive and I don't need all of help desk having access.
2 votesHi Eric,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Could you provide more information about this? For example, if this only happens with a specific file and the steps you do to reproduce this issue.
Thanks,
Sign in Acrobat Web Team
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Request e-signatures - email address paste error
Request e-signatures - Add Recipients - Email address error
Unable to paste email addresses into email field in Add Recipients section. I receive error messages that say invalid address. If I type an email address into the email field, it works fine. Copy and paste address - receive error...
Thanks,
Bryan1 voteHello Bryan,
We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.
Thanks,
Sign in Acrobat Web Team
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Title field doesn't allow you to make it a required field.
The title field on ESign does not give you the option to make it a required field. Can this be fixed?
1 voteHello,
We are sorry you are experiencing trouble with this feature and the inconveniences this could cause you.
However, it's important to mention that, despite the fact that this field can't be set as required directly from authoring, once the file is sent for signature the Title field is set as required. Please, let us know if this information was useful to you or if there's anything else we could assist you with.
Thanks,
Sign in Acrobat Web Team
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Signatures and Initials Missed by Adobe
One two occasions now the Adobe E-Sign did not pick up on required initials. At first I thought it was my error and redid the document. I received back initials from Recipient #1 but not #2 and if you look at the document, it does not appear that the initials were requested. I was extremely careful the second time I sent it out.
I will use a different platform but would like to know how to avoid this in the future.
Thank you
Colleen Williams1 voteHello Collen,
We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.
Thanks,
Sign in Acrobat Web Team
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Adobe Sign Is Crapping Out - I don't care about AI--Fix what I pay for.
Adobe Sign/E-sign keeps erroring out when I try to add a signature block. I have tried to use it 7 times and it keeps crapping out.
I have used different documents. I have tried to make a template.
I have tried to use a PDF and Word document.I am very disappointed -- how can I rely on AdobeSign for time sensitive items?
2 votesHi Tj Gentle,
We're sorry to hear that you're having this kind of issues, could you provide more information in order to triage your issue better?, providing the document used, a video or steps that you followed to get this error would be very useful to us.
Thanks,
Sign in Acrobat Web Team
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Deleting Wrong E-Signatures
We have typed a number of incorrect email addresses when doing request for e-signatures.
How do we delete the wrong address permanently
It always shows up when typing name1 voteHello Cementation,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Thanks!
Sign in Acrobat Web Team
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auth.services.adobe.com refused to connect. This always occurs when trying to send a document for signature.
Please fix this error.
auth.services.adobe.com refused to connect.1 voteHello Kimberly,
We are truly sorry you keep on facing this issue, as we are still working on figure it out, can you please apprise us with the following information to assist you better:
1) Could you please share the workflow and the file in which you faced the issue?
2) Does it happen for all files or with any specific document?
Thanks,
Sign in Acrobat Web Team
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Signature placement
When signing the form, the signatures do not appear on the designated space, but rather just at the bottom of the form. Please fix this. Documents need to be signed in the correct location they say to sign.
1 voteHi Brandon,
We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, can you please explain the steps you took before encountering the issue of the signature fields placement? That'd help a lot!
If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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use template crashing
The "Use Template" Feature is not working and keeps crashing. Please fix immediately!
1 voteHi Brett,
We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.
Please be patient with us while we resolve this problem.
Thanks,
Sign in Acrobat Web Team
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ERRO NA FERRAMENTA BOTÃO DE OPÇÃO
Prezados bom dia! Desde o início do mês de Maio, estamos enfrentando uma instabilidade em uma das ferramentas do Adobe Acrobat, a saber o: Botão de opções; cujo o mesmo, ao ser inserido no documento para dar a opção ao assinante de definir o status desejado, ocorre um Bug, que somente ao selecionar a última opção ao invés de ser "livre" a escolha, isso acarreta em uma divergência de decisões que impacta diretamente no andamento das obras que estão sendo realizadas dentro dos estado, já realizamos alguns testes, porém não foram conclusivos, assim como excluímos e reinserimos novos modelos para…
1 voteOi,
Lamentamos que você esteja enfrentando problemas com nosso aplicativo. Estamos fazendo a triagem do seu problema e coletando mais informações para entender melhor o problema. Você poderia fornecer mais detalhes sobre o problema que está enfrentando? Por exemplo, se você estiver vendo um erro ou qualquer coisa que considere, pode nos ajudar a encontrar uma possível solução para isso.
Obrigado,
Faça login na equipe do Acrobat Web
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esign ruined, Adobe functionality impaired for university users
Limiting the file size on esign documents way down from what it was before hinders my productivity. I hate the new esign and want classic to return. I send large files for purposes of creating an auditing paper trail for a state university that require backup documentation to be included. The newly redesigned product does not do what it needs to do, and I am going to encourage the university to look into other esign programs going forward to use once the license expires. This sucks.
2 votesHi Eve,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Combined signed agreement
when sending out multiple PDFs in an agreement for signing, please make it an option to receive them as separate PDFs and not a combined PDF.
1 voteHi MJ Havenga,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.Thanks,
Sign in Acrobat Web Team
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The e-sign bounce message is too generic.
We got a message "Email sent to ELIAS (elios5382@icloud.com) bounced and could not be delivered
May 22, 2024 10:01 AM" but the error message was "Inbox is Full". Your product would be vastly more useful if the error message returned when an email "bounces" were provided instead of this generic message which usually (but not always!) means there's a typo in the email address.1 voteHi KERRYS INSURANCE,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
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Adobe Sign is totally down. Multiple Accounts showing the same error.
Adobe Sign has been down all day. Going back to DocuSign. Huge pain on our end. Not to mention your product is slow and glitchy even when it does 'work.'
1 voteHi,
We are sorry you are having troubles with the app. We are triaging your issue and are gathering more information to understand the problem better.
We will do our best to address this issue as soon as possible.
Thanks,
Sign in Acrobat Web Team
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Request for signature not sending to gmail
request for signatures are not sending to gmail addresses... why not?
1 voteHi,
We are sorry you are experiencing trouble with the app. We are triaging your issue and are gathering more information to understand the problem better.
We will do our best to address this issue as soon as possible.
Thanks,
Sign in Acrobat Web Team
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