219 results found

1. Signature Requests going to SPAM folders

   As a home inspector, I send out agreements for electronic signature daily. Many times a week, my clients can't find the request for signature either because the Subject line does not stand out from other email and/or the request just goes to their SPAM folder.
   Anything Adobe could do to help avoid these requests going to people's SPAM folders would be much appreciated.

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   Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

   Hello The Legacy Inspection Group,

   We are sorry you are experiencing trouble with the email reception. Please bear with us while we try to understand this issue better. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

   Thanks,

   Sign in Acrobat Web Team 

2. Fix New Sign's inability to properly assign fields in templates

   DO NOT force Sign users to use New Sign until is ready; it is not ready now.
   New Sign breaks existing templates by (I think) defaulting all initial (& other?) fields to the first sender, even when it was 2nd sender on the template.
   Long-time user of Sign. Got the notice it's coming, whether we want it or not (and whether it's remotely ready, evidently.) So I tried it out.
   My documents have, typically, just two signers: me as sender and the recipient. Template docs have assigned fields with assigned fillers/signers/initialers -- either me or the recipient.
   New Sign breaks the existing templates: now I, as sender, am assigned to initial the various places that the recipient was to do. This is on all of the template documents used, except for the first one selected. Or it might just be that the actual "signature" block on the template that normally is first is not affected, it's hard to pin down.

   DO NOT force Sign users to use New Sign until is ready; it is not ready now.
   New Sign breaks existing templates by (I think) defaulting all initial (& other?) fields to the first sender, even when it was 2nd sender on the template.
   Long-time user of Sign. Got the notice it's coming, whether we want it or not (and whether it's remotely ready, evidently.) So I tried it out.
   My documents have, typically, just two signers: me as sender and the recipient. Template docs have assigned fields with assigned fillers/signers/initialers -- either me or the recipient.
   New Sign breaks… more

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   Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

   Hello Tim,

   We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.

   We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

   Thanks,

   Sign in Acrobat Web Team

3. Few new useful options and desktop version glitches

   Hello Adobe Team,
   highly appreciate your efforts to continuously improve the product.
   there are couple of points i wanted to bring to your attention.
   1. the new Adobe Desktop version has a glitch where if i send a document for signature via Adobe Sign (desktop) the fields that I mark as to be signed by the customer, do not show up when the customer opens the document to sign. I have to come to web version of adobe in order to make sure that this doesn't happen.

   2) I'm an accountant and have to send various types of documents to clients. these documents are usually forms and not agreements. It would be nice to have an option to save custom Message templates instead of using standard message of 'please review and sign the agreement'

   3) also, the option to edit the message before sending the document is so out of sight. the send button appears before that (in web version) leading to sending it without altering standard message.

   Hopefully your team members will accept these suggestions positively and do the necessary updates.

   Thanks,
   Jay Joshi
   Director
   JNJ Accounting Services

   Hello Adobe Team,
   highly appreciate your efforts to continuously improve the product.
   there are couple of points i wanted to bring to your attention.
   1. the new Adobe Desktop version has a glitch where if i send a document for signature via Adobe Sign (desktop) the fields that I mark as to be signed by the customer, do not show up when the customer opens the document to sign. I have to come to web version of adobe in order to make sure that this doesn't happen.

   2) I'm an accountant and have to send various types of documents to… more

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   Under review  ·  AdminAnonymous (Admin, Adobe) responded

   Hello Jay,

   Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.

   Sign in Acrobat Web Team

4. to be able to change signatures on mobile phones

   Hi there,
   On mobile phone, when we use the adobe sign to sign the documents, it seems we cannot change the signatures. we can do so on laptops and PCs only. As it is supposed to be convenient and user-friendly, the feature of swopping the signatures stored should work on mobile phones too. Please help look into it. Thanks

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   Under review  ·  AdminAnonymous (Admin, Adobe) responded

   Hello,

   Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.

   Sign in Acrobat Web Team

5. Inconsistent request e-signatures?

   Hello - for Adobe E-sign, I am confused as to why when i click request e-signatures, the platform looks different each time - see attached photos. Can this be more consistent?

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   Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

   Hi,

   We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better.

   We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

   Thanks,

   Sign in Acrobat Web Team

6. E-signature

   It is ridiculous to waste time to find it out e-signature feature and sending it to get sign.
   I endup using Dropbox for signature.
   Just advertisement, improve it.

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   Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

   Hi Kumud,

   We understand you are encountering some troubles with Acrobat Web app. We apologize for any inconvenience this may cause.

   We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

   Thanks,

   Sign in Acrobat Web Team

7. Editable ESign Recipients

   Please allow us to edit or delete an email / name once we have added one without having to delete and restart the entire transaction (For example, if we are sending to multiple recipients and one email bounces back, please give us the ability to edit that document instead of restarting)

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   Under review  ·  AdminAnonymous (Admin, Adobe) responded

   Hi Chloe,

   Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.

   Sign in Acrobat Web Team

8. E-Signature Signing Order

   We would like to request a feature that allows multiple people to be assigned the same signing order. For example, have 3 tenants be able to view and sign documents at the same time (All 3 Tenants Assigned Signing Order 1), and then have the Landlord only be able to view and sign after the tenants have all signed (Landlord as Signing Order 2).

   For leasing services, the Landlord always has to sign last. Adding this feature would be helpful to minimize transactions so that we can include the landlord on the initial transaction. In the current format, it requires each tenant to be assigned a separate signing order. This is an issue because tenants sometimes like to discuss elements in the lease documents before signing, but are unable to do so if they cannot all see the lease at the same time.

   Thank you!

   We would like to request a feature that allows multiple people to be assigned the same signing order. For example, have 3 tenants be able to view and sign documents at the same time (All 3 Tenants Assigned Signing Order 1), and then have the Landlord only be able to view and sign after the tenants have all signed (Landlord as Signing Order 2).

   For leasing services, the Landlord always has to sign last. Adding this feature would be helpful to minimize transactions so that we can include the landlord on the initial transaction. In the current format, it requires… more

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   Under review  ·  AdminAnonymous (Admin, Adobe) responded

   Hi Chloe,

   Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.

   Sign in Acrobat Web Team

9. Fix your servers

   Please fix/update your servers. I'm extremely frustrated in getting this message when I'm trying to send documents for signature.

   auth.services.adobe.com refused to connect.

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   Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

   Hi Kimberly,

   We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

   Thanks,

   Sign in Acrobat Web Team

10. Adobe Prepare Form and Signature Issues

    Since you updated it has broken prepare a form. I can no longer save a pdf with any field (initials, signature, date, ect.) other than text and than request signatures from that saved pdf. It won't change the field from text to literally anything else.

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    Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello Rita,

    We are sorry you are experiencing trouble with this feature, we will be more than happy to help resolve this problem! But first, could you please help us answer the following questions, so we understand this issue better:

    • Are you using the tool "Prepare a form" in the Acrobat Desktop app? If not, could you please explain the steps you take before facing this problem?
    • Does this happen with any file type?

    We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

11. E-Signature not working

    Please fix system so that E-Signatures can be sent.
    auth.services.adobe.com refused to connect.

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    Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hi Kimberly,

    We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.

    We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

12. Signature drawing field - especially for witnesses to sign a doc that they are not assigned to

    Please add a drawing signature field for witnesses to sign documents when they are with the person signing a contract.

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    Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hi Alexcia,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.

    Sign in Acrobat Web Team

13. Placeholders in document not visible

    Placeholders in documents for signing not visible.
    When I send a document for e-signature, and I refer to it before it has been signed, the document does not show the placeholders for the signatures and other fields (eg. name, date, company etc) that I have placed in the document.
    Docusign can do this, why is this not available here?

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    Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello Ee San Lim,

    Thank you for your suggestion! We appreciate your interest in helping us improve. We are always looking for ways to improve our product and will definitely consider your request.

    Sign in Acrobat Web Team

14. Acrobat Sign Bug: Cannot finishing signing.

    The Acrobat E-Sign has a bug that for some people after they finished signing and hit submit, it will bring them back to the beginning and render the whole document unsigned. People have tried multiple browser, this bug happens to some but not to others.

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    Under review  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Hanqin,

    We are sorry you are having trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better. Could you provide more information about it?

    • How often do you face this issue?
    • Do you get any error?
    • Does it happened with a particular type of file or a specific file?

    We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

15. Buggy Acrobat Sign using templates

    Your Adobe sign software is super buggy.

    I cannot save a local copy of the file I just opened.
    When I change the name from template to proper document name, it does not save and reverts to the old template name.
    The template date format was set to be YYYY-MM-DD, yet when I first open it, it reverts to American format, and I have to correct it again each time.

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    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi,

    We are sorry you're experiencing issues with the app. We are triaging your issue and are gathering more information to understand the problem better, but any additional information (e.g files used) you could provide will help us find a solution as soon as possible.

    Thanks,

    Sign in Acrobat Web Team

    
    

16. Resending the Signed AdobeSign

    If a signer signs the document with the wrong name, it would be great to have a feature where we can resend the same AdobeSign as a fresh AdobeSign without having to replace all signature boxes.

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    Under review  ·  AdminAnonymous (Admin, Adobe) responded

    Hello Danielle,

    We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

    
    

    Thanks,

    Sign in Acrobat Web Team

17. add viewers to e-sign documents

    we really need an option to add a viewer to a document after sending it out for e-signatures.

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    Under review  ·  AdminAnonymous (Admin, Adobe) responded

    Hello Wendi,

    We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

    
    

    Thanks,

    Sign in Acrobat Web Team

18. Requesting E-signature process

    The new way of processing Requesting E-Signatures is honestly terrible. I am not sure why the beginning of the process was changed whenever you upload the files, another screen would prompt with adding recipients, then adding your message to go along with the document. It takes way longer now when doing mass requests. Please revert back to the previous process.

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    Under review  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Chase,

    We are sorry you are having trouble with this new change, we appreciate your feedback and will considerate for future updates.

    Thanks,

    Sign in Acrobat Web

19. Slow

    This new esignature is horrible. It's slow, with constant issues pertaining to loading the screen. I"ve been trying to get one signature on one page uploaded to be sent out to a client for 10 minutes now and I can't even get it to the point where I can ask for the signature. HELP.

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    Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello Alexei,

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause.

    Please bear with us while we triage your issue and gather more information to understand the problem better.

    Meanwhile, you can switch to earlier version by following the steps below, 

    1.   Click on your profile icon.

    2.   Select "Settings".

    3.   In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

    Thanks,

    Sign in Acrobat Web Team

20. Reword for 'Click to Sign' option

    In the last week I have sent approx 80 agreements for e-sign. Around 20% of people contacted me with the same issue. After they had signed an option appears to click 'Finish'. Once clicking 'Finish' the next option appears that reads 'Click to Sign' this was confusing to them as they had already signed. As a result they would not click and just left the screen believing they had "finished" Please consider rewording this step to 'Click to approve' or 'Click to finalise'

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    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi Jade,

    Thank you for your feedback regarding the 'Click to Sign' option. We understand how this phrasing could cause confusion, especially after completing the signing process.

    We will consider rewording this step to make it more intuitive.

    We appreciate you bringing this to our attention and will prioritize this improvement to ensure a smoother experience for all users.

    Thanks,

    Sign in Acrobat Web Team