211 results found
-
Signature Requests going to SPAM folders
As a home inspector, I send out agreements for electronic signature daily. Many times a week, my clients can't find the request for signature either because the Subject line does not stand out from other email and/or the request just goes to their SPAM folder.
Anything Adobe could do to help avoid these requests going to people's SPAM folders would be much appreciated.1 voteHello The Legacy Inspection Group,
We are sorry you are experiencing trouble with the email reception. Please bear with us while we try to understand this issue better. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
-
Adobe Prepare Form and Signature Issues
Since you updated it has broken prepare a form. I can no longer save a pdf with any field (initials, signature, date, ect.) other than text and than request signatures from that saved pdf. It won't change the field from text to literally anything else.
1 voteHello Rita,
We are sorry you are experiencing trouble with this feature, we will be more than happy to help resolve this problem! But first, could you please help us answer the following questions, so we understand this issue better:
- Are you using the tool "Prepare a form" in the Acrobat Desktop app? If not, could you please explain the steps you take before facing this problem?
- Does this happen with any file type?
We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
-
E-Signature not working
Please fix system so that E-Signatures can be sent.
auth.services.adobe.com refused to connect.1 voteHi Kimberly,
We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.
We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
-
Signature drawing field - especially for witnesses to sign a doc that they are not assigned to
Please add a drawing signature field for witnesses to sign documents when they are with the person signing a contract.
1 voteHi Alexcia,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.
Sign in Acrobat Web Team
-
Placeholders in document not visible
Placeholders in documents for signing not visible.
When I send a document for e-signature, and I refer to it before it has been signed, the document does not show the placeholders for the signatures and other fields (eg. name, date, company etc) that I have placed in the document.
Docusign can do this, why is this not available here?1 voteHello Ee San Lim,
Thank you for your suggestion! We appreciate your interest in helping us improve. We are always looking for ways to improve our product and will definitely consider your request.
Sign in Acrobat Web Team
-
Acrobat Sign Bug: Cannot finishing signing.
The Acrobat E-Sign has a bug that for some people after they finished signing and hit submit, it will bring them back to the beginning and render the whole document unsigned. People have tried multiple browser, this bug happens to some but not to others.
1 voteHello Hanqin,
We are sorry you are having trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better. Could you provide more information about it?
- How often do you face this issue?
- Do you get any error?
- Does it happened with a particular type of file or a specific file?
We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
-
Buggy Acrobat Sign using templates
Your Adobe sign software is super buggy.
I cannot save a local copy of the file I just opened.
When I change the name from template to proper document name, it does not save and reverts to the old template name.
The template date format was set to be YYYY-MM-DD, yet when I first open it, it reverts to American format, and I have to correct it again each time.1 voteHi,
We are sorry you're experiencing issues with the app. We are triaging your issue and are gathering more information to understand the problem better, but any additional information (e.g files used) you could provide will help us find a solution as soon as possible.
Thanks,
Sign in Acrobat Web Team
-
Resending the Signed AdobeSign
If a signer signs the document with the wrong name, it would be great to have a feature where we can resend the same AdobeSign as a fresh AdobeSign without having to replace all signature boxes.
1 voteHello Danielle,
We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Thanks,
Sign in Acrobat Web Team
-
add viewers to e-sign documents
we really need an option to add a viewer to a document after sending it out for e-signatures.
1 voteHello Wendi,
We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Thanks,
Sign in Acrobat Web Team
-
Requesting E-signature process
The new way of processing Requesting E-Signatures is honestly terrible. I am not sure why the beginning of the process was changed whenever you upload the files, another screen would prompt with adding recipients, then adding your message to go along with the document. It takes way longer now when doing mass requests. Please revert back to the previous process.
2 votesHello Chase,
We are sorry you are having trouble with this new change, we appreciate your feedback and will considerate for future updates.
Thanks,
Sign in Acrobat Web
-
Slow
This new esignature is horrible. It's slow, with constant issues pertaining to loading the screen. I"ve been trying to get one signature on one page uploaded to be sent out to a client for 10 minutes now and I can't even get it to the point where I can ask for the signature. HELP.
1 voteHello Alexei,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause.
Please bear with us while we triage your issue and gather more information to understand the problem better.
Meanwhile, you can switch to earlier version by following the steps below,
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".
Thanks,
Sign in Acrobat Web Team
-
Reword for 'Click to Sign' option
In the last week I have sent approx 80 agreements for e-sign. Around 20% of people contacted me with the same issue. After they had signed an option appears to click 'Finish'. Once clicking 'Finish' the next option appears that reads 'Click to Sign' this was confusing to them as they had already signed. As a result they would not click and just left the screen believing they had "finished" Please consider rewording this step to 'Click to approve' or 'Click to finalise'
1 voteHi Jade,
Thank you for your feedback regarding the 'Click to Sign' option. We understand how this phrasing could cause confusion, especially after completing the signing process.
We will consider rewording this step to make it more intuitive.
We appreciate you bringing this to our attention and will prioritize this improvement to ensure a smoother experience for all users.
Thanks,
Sign in Acrobat Web Team
-
Nome do arquivo
Mesmo editando o nome do arquivo, quando o envio é feito as solicitações de assinatura chegam com o nome ''binder'', isso atrapalha na organização.
Poderiam verificar ?
1 voteHello,
We are sorry you are having trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
-
Allow me to title my own documents - dont label them all 'binder'
You seem to have made chages to the way Adobe works in a browser when I try to combine files to send for signature - I rename the combined file but it still sends them with the title 'binder' which is incredibly unhelpful.
Please could you revert back to the old system until you resolve this blip.
1 voteHello Angela,
We are sorry to hear you are experiencing problems with the eSign feature. We are triaging your issue and are gathering more information to understand the problem better. Please bear with us while we can find the cause for the name not to be saved correctly.
In the meantime, could you give us more information regarding this issue? Does this happen when you select only one document also? Is this issue consistent on your end?
Thanks,
Sign in Acrobat Web Team
-
Please allow to edit the file name in request e-signatures or move the message section higher
On the Request e-signatures - you moved the message to the bottom and it no longer takes the first file name and instead uses a generic "binder" as the title. With this hidden - it is so easy to accidentally send without changing the name. There should be an option to change the file name instead of having to cancel and reset up. I do not care for the new presentation.
1 voteHi Ginette Hartman,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Thank you!
Sign in Acrobat Web Team
-
Requesting E-Signature Process
The new format for Requesting E-Signatures is, to put it bluntly, terrible.
Having all of the information you need to enter (email addresses, names, passwords, CC's, message & time frames) to the left side in a very small column is extremely tricky to navigate and takes much longer to do because I'm afraid I might miss something.
We use the e-signature feature quite often for signatures on E-file forms that must be password protected and correct. The process for doing so needs to be much more efficient and clearer as we process them many times a day during tax season.
…
1 voteHi Michele,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".
This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
-
Signers Template with Document Selections
It was nice when you requested e-signatures you had a template which opened allowing you to populate the signatures, title and select your files before being within the document.
I like the changes you have made allow us to edit the signature lists, add, delete and reorganize files.
I really miss the signature-document selection front page template, to the side of the document it is a little crowded and you can easily miss signers.
1 voteHi,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".
This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
-
E-signature cc
E-signed documents sent to cc addresses once all signatures are complete
1 voteHi,
We are sorry you are experiencing trouble with the app. We are triaging your issue and are gathering more information to understand the problem better.
Thanks,
Sign in Acrobat Web Team
-
email delivery and e-signage not responsive
Adobe sign:
1. When a template is sent out for e-signature:
some recipients do not receive the email notification.
2. Some recipients e-signature does not reflect after signage.
3. The program is slow to load1 voteHello Anina,
We are sorry you are experiencing trouble with the feature. We are triaging your issue and are gathering more information to understand the problem better.
Please bear with us while this issue is resolved.
Don't hesitate on contacting us again if you find any other problem.
Thanks,
Sign in Acrobat Web Team
-
Esignature is too small
When I have to get a signature, sometimes the signature on the phone comes out super small. Perhaps a way to help format the size before finalized. I know it is already "complicated" for those who are not tech savvy, so it may not be possible. Here is an example for info though. Thanks.
1 voteHi Jared,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Sign in Acrobat Web Team
- Don't see your idea?