241 results found
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Esign down
The esign feature is down.
1 voteHello Anna,
Thank you for letting us know about the crashes you’re experiencing with the ESign tool. We’re sorry for the inconvenience this has caused. Please know that we are actively reviewing these issues and working to improve stability so that the experience becomes smoother and more reliable. To help us better understand the problem, could you share the specific steps you take or any particular actions that seem to trigger the crash? Your feedback is very important to us.
Sign in Acrobat Web Team
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Individual notifications for bulk-sends
Could you provide an option to be notified every time someone signs an agreement that was sent as a bulk-send? At the moment you only receive a notification when the first and the last one is signed. Thank you!
1 voteHello Sabella,
Thank you for your suggestion. We understand how helpful it would be to receive notifications for each signature in a bulk send. We will review your request and take it into consideration as we work on improving the notification experience for all users. Your feedback is greatly appreciated.
Sign in Acrobat Web Team
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ESIGN keeps turning itself on
I do not need 100% ESIGN compliant signatures and my settings keep getting reset to use them. Please fix this!
1 voteHello Ken,
Thank you for bringing this to our attention. We understand how inconvenient it is when your e-signature preferences reset automatically. To help us better understand the issue, could you share the specific steps you take or any patterns you’ve noticed when this happens? If possible, screenshots of the behavior would also be very helpful. Your feedback is valuable and will help us improve the overall experience.
Sign in Acrobat Web Team
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Reloading forever when Form filler is added
this last update is a bust, it continues to kick me out, reloading, not recognizing adding a form filler, like 10 times over, its so frustrating!
1 voteHello Zuriel,
Thank you for sharing your experience with the latest update. We’re very sorry for the frustration caused by the repeated logouts, reloads, and issues with the form filler. Please know that we are actively reviewing these problems and working to improve stability and reliability. To help us better understand and address the issue, could you share the specific steps you take or any patterns you’ve noticed that trigger these problems? Your feedback is extremely valuable as we work toward a smoother experience.
Sign in Acrobat Web Team
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ESign crashes
This program crashes frequently when I use the ESign tool.
1 voteHello Chelsey,
Thank you for letting us know about the crashes you’re experiencing with the ESign tool. We’re sorry for the inconvenience this has caused. Please know that we are actively reviewing these issues and working to improve stability so that the experience becomes smoother and more reliable. To help us better understand the problem, could you share the specific steps you take or any particular actions that seem to trigger the crash? Your feedback is very important to us.
Sign in Acrobat Web Team
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Improve Bulk Send Error Messaging
UI spins indefinitely after bulk send. Network shows POST /api/rest/v6/megaSigns → 429 THROTTLINGTOOMANY_REQUESTS with body { "retryAfter": 76918, "message": "…try again in 22 hours." }. Region na4. Please surface this message to users and disable the send button until the window resets. (Include timestamp, account email, and the Request/Trace-ID from response headers if present.)
1 voteHi,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.
Sign in Acrobat Web Team
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Problems with updates to Request e-signatures
Here is a list of complaints I have about the changes for sending docs for signature:
My templates lost some integrity during the transition.
When I select templates to add to a document, they aren’t the ones that load
It’s more difficult to arrange file order when adding many files and they don’t stay in that order, meaning you have to delete the file and start over.There’s no easy way to cancel a document if you discover an error at the pre-fill step.
It’s more difficult to add myself as signer for templates. I have to type my address…
1 voteHello Sabrina,
We’re sorry for the inconvenience you’ve experienced. Please know that the issues you’ve raised will be reviewed by our team as we work to improve the product and provide a better experience for our users.
Best regards,
Sign in Acrobat Web Team
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Adobe Sign cannot handle 22 signatories and confuses fields allocated to signatories
When I try and load a document for signature by 22 signatories in Adobe Sign, it creates issues where it confuses signatories and fields; even though I've checked these twice. I'm not on the enterprise edition and for that reason I can't modify fields whilst the document is circulating for signature. It would be helpful if this functionality did not only extend to the enterprise function as the rest of us need to use this modification functionality too.
1 voteHello Michelle,
We are sorry you are experiencing trouble with the e-sign feature. We are investigating your issue and are gathering more information to understand the problem better.
We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
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UNSTABLE !!
Why does this always crash when setting up documents for e-sign! It is so unstable, I spend too much time setting up a doc for signature and then a stupid message pops up saying sorry something went wrong - not good enough, such a waste of time!
1 voteHello Catherine,
We are sorry you are experiencing trouble with the e-sign feature. We are investigating your issue and are gathering more information to understand the problem better.
We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
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Prompt to change document name
It would be really helpful if Adobe would prompt me to change the name of documents I'm sending for signature if they're based on templates. I usually don't remember to do this and only think of it when I see Adobe's notification that "binder" has been sent for signature. I've got a bunch of documents named binder in my list now and it's hard to tell what they are without opening each one.
1 voteHello Rachel,
Thank you for sharing this thoughtful suggestion with us. We understand how important it is to keep documents clearly organized, and we’ll work on reviewing your request carefully. We’ll do as much as possible to include improvements like this in future updates so the signing process feels smoother and easier to manage. We truly appreciate your feedback as it helps us continue to improve.
Sign in Acrobat Web Team
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Templates Broken/Placement of Send Button/Edit Document Name
This new update is not good. I miss being able to toggle back to the old view.
Our templates do not behave as they should, and throw in extra fields, the disable and enable when they pick an option does not work.
Where you can rename the document before you send it is hard to notice, wish that was more visible.
The placement of the Send button underneath where you edit the field is terrible; that's a natural place to put a Save on your edits, so we've sent so many mid-edit.
1 voteHello KHI,
Thank you for your feedback. We understand that updates can sometimes feel disruptive, and we’re sorry for any inconvenience this may have caused. Please know that each update is designed with the goal of improving stability, performance, and overall user experience. We appreciate your patience and support as we continue working to make the software better for everyone.
Sign in Acrobat Web Team
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Missing file download from bulk sign. Following recent update, the ability to download individual files from a bulk sign is missing. Now I n
Missing file download from bulk sign. Following recent update, the ability to download individual files from a bulk sign is missing. Now I need to send 40+ individual invoices for signing when before it was only 2 bulk signs and I could then download the files. Please help bring this back or help me find the function for it.
1 voteHello Gordon,
We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, could you please tell us the specific steps you took in order to face this issue? Also, if you could record a video or take a screenshot it would help a lot!
We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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[ ] By signing, I agree to this document, the Consumer Disclosure and to utilize electronic signatures. is invisible
[ ] By signing, I agree to this document, the Consumer Disclosure and to utilize electronic signatures.
This box is invisible to clients over 70 years of age. Please make this acknowledgement more visible. Clients click on the nearby click to continue button 100s of times and get frustrated.
1 voteHi Brandon,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request. We are currently reviewing this request.
Sign in Acrobat Web Team
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Blank Space for Name Made Cleaner
Have the box for Firt Name Last Name show to filler/signer when filling a web form. Upon submission of the form autofill the signer's First Name Last Name & Email from the form to confirm they are the same.
Subsequently, offer myself/the client an option to have filler/signers required to enter their Name and Email so that the form autofills those spots on the form.Our applicants are confused when they are not able to enter their name because it shows a blank space, and oddly enough it shows the email spot. We have it set to this likeing for…
1 voteHello Nichole,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.
Sign in Acrobat Web Team
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Clients stuck, can't find or click AGREEMENT [box]
A decent percent of my customers are unable to find the box at the bottom of the page which must be checked before click the click to sign button. Many forms have had to be printed and many miles driven in order to bring conncect these forms to clients for manual signature. Please make the Agreement box easier for everyone to see if it needs to be checked. Or change it into a button people can click on it to continue. As of now they just keep clicking the click to sign button over and over without ever seeing the…
1 voteHello Brandon,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.
Sign in Acrobat Web Team
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Manage In Progress when only CC'd
I have a person that is seeing someone else's form in their manage tab under the in progress section. The person is CC'd on the form, but we have not seen this happen before. Can you please help me understand why this is happening?
1 voteHello Brandy,
Thank you for reaching us regarding this behavior. At the moment we are reviewing this issue, we appreciate your patience and cooperation. We'll get back to you as soon as we finish with this process.
If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Signature Requests going to SPAM folders
As a home inspector, I send out agreements for electronic signature daily. Many times a week, my clients can't find the request for signature either because the Subject line does not stand out from other email and/or the request just goes to their SPAM folder.
Anything Adobe could do to help avoid these requests going to people's SPAM folders would be much appreciated.3 votesHello The Legacy Inspection Group,
We are sorry you are experiencing trouble with the email reception. Please bear with us while we try to understand this issue better. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Filtering
Hi, please add filters with Documents, which are being sent by ME , and REJECTED or REQUIRED ADDITIONAL ACTION , these should be some how monitored, otherwise, all becamomes COMPLETED agreements,i
1 voteHello Farkhod,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.
Sign in Acrobat Web Team
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Organizing Adobe Sign
Adobe Sign Agreements are not able to be moved to folders, even after they are completed. A folders feature for Adobe Sign would be extremely helpful for organizing agreements.
1 voteHi Tara,
Thank you for your suggestion! We appreciate your interest, we are always looking for ways to improve our product and will definitely consider your request.
Sign in Acrobat Web Team
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Embeddable Videos in Documents Recommended
I think your electronic signature service is amazing. I am proud to be associated with your brand. The only feature that I wish you had is the ability to embed a Vimeo video directly within a signable document. It can still be a traditional, classic portrait-shaped document that prints well as a static PDF. However, video matters a lot for proposals in 2025. PandaDoc and GoHighLevel both have traditional classic style of documents for print, but they offer embeddable YouTube and Vimeo videos. All of the web-based proposals (Qwilr, betterproposals.io, Proposify, etc.) can embed videos, but I understand your goal…
1 voteHello Jesse.
Thank you for your suggestion! We appreciate your interest in helping us improve our product with embedded videos. We are always looking for ways to improve our products and will definitely consider your request.
Sign in Acrobat Web Team
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