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Acrobat Web

Help us improve Document Cloud on the Web by sharing your feedback. Follow the instructions below to submit a feature request or bug report.

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Acrobat Web

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126 results found

  1. Edit PDF

    Trying to edit a PDF & 'Edit PDF' has been removed from the docket/dashboard. Everything else is still in place but edit, is there a way to get edit added back?

    3 votes

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    0 comments  ·  Other  ·  Admin →
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  2. Bug in web app if accessed from mozilla

    I am accessing document cloud from latest firefox but menu after clicking action button is hiding in case of mouse hover event

    1 vote

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    0 comments  ·  Other  ·  Admin →
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    Gathering Feedback  ·  cfrench responded

    Can you tell us what version of FireFox you’re using and whether you’re on Windows or Mac?

    Also try hovering over the item and checking the box to the left of the file icon. Then let us know if you can access the function you need from the pane that opens on the right.

  3. ERROR EN EL SERVER, NO PERMITE SUBIR ARCHIVOS PARA FIRMAR ELETRONICA

    AL INTENTAR SUBIR ARCHIVO PARA FIRMA ELECTRONICA SURGE EROR EN EL SERVER

    0 votes

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    0 comments  ·  Send for Signature  ·  Admin →
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    Gathering Feedback  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello German,

    We wanted to let you know that the issue affecting document sending has now been resolved. You should be able to send documents for signature again without any problems.

    We’re truly sorry for the inconvenience this caused and appreciate your patience while it was being addressed.

    Please let us know if you’re still experiencing any trouble or if there’s anything else we can assist you with.

    Sign in Acrobat Web Team

  4. I cant not sign my PDF

    Not letting me use the sign & fill tool. Also will not let me edit the settings

    0 votes

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Gathering Feedback  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Cheryl Moss,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  5. Sign then send option was nice and an efficient option

    With the update to the e-sign functionality, it seems like you removed the "sign then send" function, where the initiator can immediately e-sign the document before it emails out to the next recipient. This was a nice option, and would be great if it could be added back. thanks.

    0 votes

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    0 comments  ·  Send for Signature  ·  Admin →
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    Gathering Feedback  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi Justin,

    We are sorry you are experiencing trouble with the new feature .

    Regarding the Sign then send feature, despite it is indeed not explicitly present in current version of Acrobat Web, it is possible to sign the document before send it for signing to desired recipients by following this steps:

    1. Start Fill & Sign with desired document 
    2. On entering Fill & Sign you can add a sign from the left hand panel
    3. After doing this, you can click on the "Request E-Signatures" button to send this document for signing.

    We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    Open the agreement draft experiencing the issue.

    On the left panel, scroll down and click "View more".

    Click the "Switch to legacy version" link.

    This will switch you to the earlier version…

  6. confusing portal

    Very confusing program. ie. trying to find where to add, store and access my signatures.

    0 votes

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Gathering Feedback  ·  AdminHector Luna (Admin, Adobe) responded

    Hi searchMEE Inc,

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

    If you still prefer to use the earlier version you can revert back by following these steps:

    1.  Click on your profile icon.

    2.  Select "Settings".

    3.  In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

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