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Acrobat Reader for iOS: Bugs

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Lost Comments: The new app keeps deleting/not saving annotations

After actualization the new app keeps deleting/not saving the coments, the highlights, etc., all the modifictions I do to the pdfs. Why?! It is extremely frustrating, as I work with Academic texts in my PhD research, and I lose every single note I add. This never happened in the ancient app, which was very fine.

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Arlindo Horta shared this idea  ·   ·  Report…  ·  Admin →
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Need Info  ·  Jeffrey Xiong responded  · 

Hi,

We’re really sorry for any inconveniences this has caused.

If you can answer any of these specific questions, that would be really helpful:

- How long had you been commenting for before you lost data?
- Did you click the ‘done’ button in the top left?
- Did you only use a single tool (highlight), or did you alternate?
- How did you leave the pdf you were commenting before your comments were lost? (Switching to another app, closing the app, etc.)
- Did you share the file?
- Did the app crash?

If possible, would you mind taking a screen recording of the issue? You can find information on how to do so here: support.apple.com/en-us/HT207935

Thank you,
Jeffrey

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  • Ath commented  ·   ·  Report

    I face the same problem. Also when I try to send it as an attachment to an email, some of them (notes, shapes etc) are lost and some appear scattered arround in the file.

  • Anonymous commented  ·   ·  Report

    I have the same problem, it’s very annoying

  • Anonymous commented  ·   ·  Report

    Dear Adobe have you come up with a solution for this problem of notes/highlights disappearing once you come back to it the next day etc. It is highly frustrating and makes Adobe unusable. Solutions please?

  • AdminJeffrey Xiong (Engineer, Adobe) commented  ·   ·  Report

    Hi, we’re really sorry for any inconveniences this has caused.

    If you can answer any of these specific questions, that would be really helpful:

    - How long had you been commenting for before you lost data?
    - Did you click the ‘done’ button in the top left?
    - Did you only use a single tool (highlight), or did you alternate?
    - How did you leave the pdf you were commenting before your comments were lost? (Switching to another app, closing the app, etc.)
    - Did you share the file?
    - Did the app crash?

  • Anonymous commented  ·   ·  Report

    ISO 12
    iPad 2018

    After highlighting, if I switch to any other app and then again come to adobe ... it shows an error and then when I try to open the same pdf ...all the highlights just get lost ...

  • Anonymous commented  ·   ·  Report

    I'm also facing similar problems,,lost lot of works with Adobe as I'm an exam going student

  • Justin commented  ·   ·  Report

    It seems that if I don’t leave the document within the app prior to closing it I loose all my notes, highliting and underlining. I never had this problem with the old version.

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