Lost Comments: The new app keeps deleting/not saving annotations
After actualization the new app keeps deleting/not saving the coments, the highlights, etc., all the modifictions I do to the pdfs. Why?! It is extremely frustrating, as I work with Academic texts in my PhD research, and I lose every single note I add. This never happened in the ancient app, which was very fine.

Hi,
We’re really sorry for any inconveniences this has caused.
If you can answer any of these specific questions, that would be really helpful:
- How long had you been commenting for before you lost data?
- Did you click the ‘done’ button in the top left?
- Did you only use a single tool (highlight), or did you alternate?
- How did you leave the pdf you were commenting before your comments were lost? (Switching to another app, closing the app, etc.)
- Did you share the file?
- Did the app crash?
If possible, would you mind taking a screen recording of the issue? You can find information on how to do so here: support.apple.com/en-us/HT207935
Thank you,
Jeffrey
-
Ath commented
I face the same problem. Also when I try to send it as an attachment to an email, some of them (notes, shapes etc) are lost and some appear scattered arround in the file.
-
Anonymous commented
I have the same problem, it’s very annoying
-
Anonymous commented
Having same problem, any solution?
-
Anonymous commented
Dear Adobe have you come up with a solution for this problem of notes/highlights disappearing once you come back to it the next day etc. It is highly frustrating and makes Adobe unusable. Solutions please?
-
Anonymous commented
Facing the same problem HELP
-
AdminJeffrey Xiong (Engineer, Adobe) commented
Hi, we’re really sorry for any inconveniences this has caused.
If you can answer any of these specific questions, that would be really helpful:
- How long had you been commenting for before you lost data?
- Did you click the ‘done’ button in the top left?
- Did you only use a single tool (highlight), or did you alternate?
- How did you leave the pdf you were commenting before your comments were lost? (Switching to another app, closing the app, etc.)
- Did you share the file?
- Did the app crash? -
Anonymous commented
ISO 12
iPad 2018After highlighting, if I switch to any other app and then again come to adobe ... it shows an error and then when I try to open the same pdf ...all the highlights just get lost ...
-
Anonymous commented
I'm also facing similar problems,,lost lot of works with Adobe as I'm an exam going student
-
Justin commented
It seems that if I don’t leave the document within the app prior to closing it I loose all my notes, highliting and underlining. I never had this problem with the old version.