407 results found

1. Bug

   I have a problem with a PDF I’ve imported from Telegram on my iPad Pro 12.9" 2015 (even if I don’t remember whether I copied it or I just opened with Adobe or even if I copied it to Notability and then I sent it to Adobe).
   In Adobe the file has changed name in "Telegram-cloud-document-4-...[many numbers].pdf” and is only 45 bytes.
   Every operation done with this file fails with unknown error so that it is in the main page when I open the app and so it is upsetting to see it every time... I would like to eliminate it or at least to remove it from the main page.
   I guess that Adobe created a node in its graph but without the associated file, but I can’t understand why.
   Thank you
   PS: I had iOS 11 when this trouble have begun and now I have iOS 12

   I have a problem with a PDF I’ve imported from Telegram on my iPad Pro 12.9" 2015 (even if I don’t remember whether I copied it or I just opened with Adobe or even if I copied it to Notability and then I sent it to Adobe).
   In Adobe the file has changed name in "Telegram-cloud-document-4-...[many numbers].pdf” and is only 45 bytes.
   Every operation done with this file fails with unknown error so that it is in the main page when I open the app and so it is upsetting to see it every time... I would like to eliminate… more

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   1 comment  ·  Bugs  ·  Delete…  ·  Admin →
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   AdminiOSDeveloperCK (Software Engineer, Adobe) responded

   Hi Michelangelo,

   Is the file locally stored on your iPhone/iPad? If so, please tap “Files” in the bottom tab bar and check the file listing of “On This iPhone/iPad”. Do you see the file?

   Would you please try deleting the file from the Files > Location > One This iPhone/iPad (instead of Home > Recent)?

   1. Tap “…”.
   2. Scroll down the menu that pops up.
   3. Tap “Delete” (which is the last item in the menu).

   It may also help to restart your device and try again.

   https://support.apple.com/en-us/HT201559

   Please let us know if you still have a problem deleting the file.

   Thank you.

2. Transparency issue

   There seems to be a bug with transparency in some files. Is this a known issue? Would appreciate a fix. In Acrobat for Windows this PDF is showed correctly.

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3. Send Flatten Copy to Email

   Last update appears to have removed the ability to flatten a copy of the document. Is there an option for this somewhere within the application?

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4. Canot see PDF in my phone shared by the cloud

   Hi there, from my computer, I downloaded a PDF from the government’s website, because is important, I uploaded to the cloud, I opened Acrobat App in my phone, I see the file, I click but I cannot see it.
   In the first message you see the same thing I have send in the picture.

   In the second message that opens up just after, is the classic advising window from apple, The message say that I need to install “Adobe Acrobat DC”

   I tried to download other Acrobat apps but, I don’t believe that I have to pay as you propose in certain apps, I got the free and normal Acrobat app.

   Hi there, from my computer, I downloaded a PDF from the government’s website, because is important, I uploaded to the cloud, I opened Acrobat App in my phone, I see the file, I click but I cannot see it.
   In the first message you see the same thing I have send in the picture.

   In the second message that opens up just after, is the classic advising window from apple, The message say that I need to install “Adobe Acrobat DC”

   I tried to download other Acrobat apps but, I don’t believe that I have to pay as you propose… more

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5. Turn off auto renew

   Where is the settings to turn auto renew off?

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6. Highlighting results in dropped pages

   Whenever i highlight sentences, i soon find (not immediately) that a page of the pdf i am reading has disappeared. Multiple highlights = multiple lost pages. Never happened with previous versions of adobe reader. Closing and reopening the pdf does not change this, pagesremain lost from view. Any ideas why or how to get pages back?

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7. It can't install on iOS previous versions

   It's cannot installed on previous iOS versions unfortunately.
   So sad.

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   Resolved  ·  AdminiOSDeveloperCK (Software Engineer, Adobe) responded

   Hi,

   The current minimum iOS requirement for Acrobat Reader is iOS 11.2. If you have an older iOS version, you will not be able to install the latest version of Acrobat Reader.

   Here are a couple of options that you can try.

   (a) Update iOS on your iPad/iPhone

   If you have a relatively new iPad/iPhone (e.g. iPhone 5s/SE or later OR iPad Air 1st gen. or later), you should be able to update to iOS 12.1. After updating iOS to the latest version, you can now install the latest version of Acrobat Reader.

   (b) Download the last compatible (not the latest) version of Acrobat Reader

   When you go to the App Store app on your iPad/iPhone and try to install the latest version of Acrobat Reader, do you see the alert with the title “Download an older version of this app?” and the Download option?

   If so, you can choose the Download option from the alert to download and install the last compatible version of Acrobat Reader.

   © Use other Apple ID (that is associated with older versions of Acrobat Reader) to sign into App Store.

   If the App Store app did not provide an option to download the last compatible version of Acrobat Reader, you can sign out from iOS Settings > iTunes & App Store, tap your Apple ID, sign out, and sign in with the Apple ID that was previously used to download and install older versions of Acrobat Reader.

   Hope you can make it work with one of the options above.

   Hi,

   The current minimum iOS requirement for Acrobat Reader is iOS 11.2. If you have an older iOS version, you will not be able to install the latest version of Acrobat Reader.

   Here are a couple of options that you can try.

   (a) Update iOS on your iPad/iPhone

   If you have a relatively new iPad/iPhone (e.g. iPhone 5s/SE or later OR iPad Air 1st gen. or later), you should be able to update to iOS 12.1. After updating iOS to the latest version, you can now install the latest version of Acrobat Reader.

   (b) Download the last compatible (not the latest) version of Acrobat Reader

   When you go to the App Store app on your iPad/iPhone and try to install the latest version of Acrobat Reader, do you see the alert with the title “Download an older version of this app?” and the Download option?

   If so, you can choose… more