480 results found

1. Acrobat Reader DC - latest update for Win 10 2004 locks up

   Execute most recent AR DC (32-bit), click on any of the recently opened PDF files from list, file opens and content displays, then AR DC locks up, requiring use of Task Manager to kill it.
   Error message shows in popup window:
   logAPI.startLogSession("OneAppIsReady"); https://rna-resource.acrobat.com/onboarding?showing=pdfOwnership&variant=3 @font-face {font-family: adobe-clean; src: local('Segoe UI');}@font-face {font-family: adobe-clean Semibold; src: local('Segoe UI Semibold');}@font-face {font-family: adobe-clean; font-weight: bold; src: local('Segoe UI');}

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   Need Info  ·  AdminAyush Jain (Lead Software Engineer, Adobe) responded

   Hi,

   Sorry to hear about the issue you are facing.
   1) Have you applied a latest patch of Win10-2004 after which you are facing this issue ?

   2) Could you confirm me the current version of Acrobat Reader DC that you have ?

   3) Could you please do Help → Repair Installation and see if it fixes the issue ?

   Thanks
   Ayush Jain

2. AIP-encrypted PDF files may not open

   Hello.
   I installed the AIP plugin on Acrobat Reader DC(version: 2020.013.20066) and now I can view labeled PDFs.

   However, if you open the PDF file many times, it may not open properly.

   This is an excerpt from mip_sdk.miplog at that time.

   ------mip_sdk.miplog:start

   Info 2020-12-03 15:03:06.366 audit.cpp:380 MSRMSPIBroker (2476) "Audit-Enabled was set, isEnabled=
   " mip::Audit::SetIsAuditEnabled 6984
   Warning 2020-12-03 15:03:06.366 policyrule.cpp:42 MSRMSPIBroker (2476) "Could not find Action ApplyContentMarking in ActionFactory." mip::PolicyRule::Create 6984
   Warning 2020-12-03 15:03:06.366 policyrule.cpp:42 MSRMSPIBroker (2476) "Could not find Action ApplyContentMarking in ActionFactory." mip::PolicyRule::Create 6984
   Warning 2020-12-03 15:03:06.366 policyrule.cpp:42 MSRMSPIBroker (2476) "Could not find Action ApplyContentMarking in ActionFactory." mip::PolicyRule::Create 6984
   Warning 2020-12-03 15:03:06.366 policyrule.cpp:42 MSRMSPIBroker (2476) "Could not find Action ApplyContentMarking in ActionFactory." mip::PolicyRule::Create 6984
   Warning 2020-12-03 15:03:06.366 policyrule.cpp:42 MSRMSPIBroker (2476) "Could not find Action applywatermarking in ActionFactory." mip::PolicyRule::Create 6984
   Warning 2020-12-03 15:03:06.366 policyrule.cpp:42 MSRMSPIBroker (2476) "Could not find Action applywatermarking in ActionFactory." mip::PolicyRule::Create 6984
   Warning 2020-12-03 15:03:06.366 policyrule.cpp:42 MSRMSPIBroker (2476) "Could not find Action applywatermarking in ActionFactory." mip::PolicyRule::Create 6984
   Warning 2020-12-03 15:03:06.366 policyrule.cpp:42 MSRMSPIBroker (2476) "Could not find Action ApplyContentMarking in ActionFactory." mip::PolicyRule::Create 6984
   Warning 2020-12-03 15:03:06.366 policyrule.cpp:42 MSRMSPIBroker (2476) "Could not find Action ApplyContentMarking in ActionFactory." mip::PolicyRule::Create 6984
   Warning 2020-12-03 15:03:06.366 policyrule.cpp:42 MSRMSPIBroker (2476) "Could not find Action ApplyContentMarking in ActionFactory." mip::PolicyRule::Create 6984
   Warning 2020-12-03 15:03:06.366 policyrule.cpp:42 MSRMSPIBroker (2476) "Could not find Action ApplyContentMarking in ActionFactory." mip::PolicyRule::Create 6984
   Warning 2020-12-03 15:03:06.366 policyrule.cpp:42 MSRMSPIBroker (2476) "Could not find Action applywatermarking in ActionFactory." mip::PolicyRule::Create 6984
   Info 2020-12-03 15:03:06.366 httputils.cpp:92 MSRMSPIBroker (2476) "Authentication response time (seconds): 3.7e-06" mip::GetAuthToken 2204
   Info 2020-12-03 15:03:06.366 common/apiutils.h:194 MSRMSPIBroker (2476) "Start calling success callback for API: profileaddengineasync" mip::TryExecuteSuccessCallback::<lambda87de9fe8a64ab51005644b892b82d9c8>::operator () 3412
   Error 2020-12-03 15:03:06.366 policyenginemanagerimpl.cpp:494 MSRMSPIBroker (2476) "Failed to acquire policy Failed with: [NoAuthTokenError] Client application failed to provide authentication token for HTTP request" mip::PolicyEngineManagerImpl::AcquirePolicyInternal 2204
   Info 2020-12-03 15:03:06.366 policyengineimpl.cpp:85 MSRMSPIBroker (2476) "Starting API call: enginegetpolicyfile_id" mip::PolicyEngineImpl::GetPolicyFileId 2204

   ------mip_sdk.miplog:end

   Do you know what caused it?

   Best regard.

   Hello.
   I installed the AIP plugin on Acrobat Reader DC(version: 2020.013.20066) and now I can view labeled PDFs.

   However, if you open the PDF file many times, it may not open properly.

   This is an excerpt from mip_sdk.miplog at that time.

   ------mip_sdk.miplog:start

   Info 2020-12-03 15:03:06.366 audit.cpp:380 MSRMSPIBroker (2476) "Audit-Enabled was set, isEnabled=
   " mip::Audit::SetIsAuditEnabled 6984
   Warning 2020-12-03 15:03:06.366 policyrule.cpp:42 MSRMSPIBroker (2476) "Could not find Action ApplyContentMarking in ActionFactory." mip::PolicyRule::Create 6984
   Warning 2020-12-03 15:03:06.366 policyrule.cpp:42 MSRMSPIBroker (2476) "Could not find Action ApplyContentMarking in ActionFactory." mip::PolicyRule::Create 6984
   Warning 2020-12-03 15:03:06.366 policyrule.cpp:42 MSRMSPIBroker (2476) "Could not find Action ApplyContentMarking in ActionFactory."… more

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3. [FEEDBACK] "send report" floater doesn't recognize W10 default Mail app

   when clicking "help" > "generate system report" > "send report", the dialog that opens is completely outdated and not usable.

   it doesn't recognize the default Mail app on Windows 10, it just prompts me to use a web service like yahoo or gmail.

   besides that, the WHOLE adobe reader program is outdated. i'm 1000% sure it has code that is more than 10 years old and it definitely needs to be rewritten from scratch.

   •  

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4. Allow for selective sync on libraries

   The request is to allow for selective sync on libraries because the creative cloud is taking up too much space and storage on my computer and a lot of my libraries do not need direct access at this time.

   3 votes

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5. Bug? Problem with Color Management (wide gamut monitor)

   When viewing PDF documents containing images on my wide gamut monitor using Acrobat Read DC (Windows 10), images have oversaturated colors.
   The same PDFs looks OK when opened in Photoshop or previewed in Bridge.

   See also this thread:
   - https://community.adobe.com/t5/acrobat-reader/problem-with-color-management-wide-gamut-monitor/m-p/10982293

   I have done some systematic testing. There seems to be a color management problem/error in the (urrent Windows version of Acrobat Reader DC:

   Procedure

   I have made two test images:

   • image-AdobeRGB.jpg: - a JPEG image file with an Adobe RGB (1998) embedded color profile
   • image-sRGB.jpg: - a JPEG image file with a sRGB IEC61966-2.1 embedded color profile

   For each image I have generated a PDF document using both Bridge and Photoshop. This results in 4 PDF files:

   • image-AdobeRGB-BRIDGE.pdf: - image-AdobeRGB.jpg has been used in the Output module of Bridge
   • image-AdobeRGB-PHOTOSHOP.pdf: - image-AdobeRGB.jpg has been used in Photoshop ("Save As": Photoshop PDF)
   • image-sRGB-BRIDGE.pdf: - image-sRGB.jpg has been used in the Output module of Bridge
   • image-sRGB-PHOTOSHOP.pdf: - image-sRGB.jpg has been used in Photoshop ("Save As": Photoshop PDF)

   Each of the 4 PDFs has been opened in three applications:

   • Bridge (10.0.3.138 x64)
   • Photoshop (21.1.1 20200312.r.121 2020/03/12: c839971b587 x64)
   • Adobe Acrobat Read DC (20.006.20042)

   The process is shown in the attached two diagrams (as JPEG image files):

   • diagram-AdobeRGB http://jjohanson-test.com/acrobat-readerdc/diagram-AdobeRGB.pdf
   • diagram-sRGB http://jjohanson-test.com/acrobat-readerdc/diagram-sRGB.pdf

   FINDINGS

   This has produced 12 sets of findings (4 PDFs times 3 apps).
   A summary:

   1) Previews in Bridge and Photoshops looks OK for all 4 PDFs.
   2) With two exceptions (see diagrams and *) Bridge and Photoshop indicates that the correct color profile is present.
   3) For all 4 PDFs Acrobat Read DC shows identical and wrong (oversaturated) colors.

   *) Bridge shows "Untagged" for the PDFs generated by Bridge. However, according to this:
   - https://community.adobe.com/t5/acrobat-reader/does-acrobat-reader-support-color-management-systems/m-p/11006133?page=1#M64420
   at least the the image in the Adobe RGB (1998) version of the PDF seems to have the correct profile.

   Speculation

   Since Acrobat Reader DC (ARDC) shows identical previews for all four PDFs (regardless of the image color profile used that also seems to be present in the PDF files), it seems reasonable to assume that ARDC takes the input profile into account (the profile(s) embedded in the PDFs). However, it seems that the output profile (in this case the profile generated while calibrating my Eizo wide gamut monitor) is not taken into account. This behavior mimics the behavior of some native Windows applications like the Edge browser and the Photos app (images with different embedded profiles are rendered identically, but with oversaturated colors on my monitor). It is interesting to note that both the Adobe RGB (1998) files and the sRGB IEC61966-2.1 files preview identically (to my eye) in both Acrobat Reader DC, the Edge browser (non-chromium) and the Windows Photos app. When using "standard" gamut monitors it will often be difficult to see that the colors actually are not correct.

   Test files for download

   All files can be downloaded here:

   • http://jjohanson-test.com/acrobat-readerdc/image-AdobeRGB.jpg
   • http://jjohanson-test.com/acrobat-readerdc/image-AdobeRGB-BRIDGE.pdf

   • http://jjohanson-test.com/acrobat-readerdc/image-AdobeRGB-PHOTOSHOP.pdf

   • http://jjohanson-test.com/acrobat-readerdc/image-sRGB.jpg

   • http://jjohanson-test.com/acrobat-readerdc/image-sRGB-BRIDGE.pdf

   • http://jjohanson-test.com/acrobat-readerdc/image-sRGB-PHOTOSHOP.pdf

   • http://jjohanson-test.com/acrobat-readerdc/diagram-AdobeRGB.pdf

   • http://jjohanson-test.com/acrobat-readerdc/diagram-sRGB.pdf

   My system details:
   - Adobe Acrobat Reader DC - 2020, Version 20.006.20042
   - Adobe Photoshop Version: 21.1.1 20200312.r.121 2020/03/12: c839971b587 x64
   - Bridge Version: Adobe Bridge 2020: 10.0.3.138 x64
   - Adobe Camera Raw Version: 12.2.0.386
   - Monitor: Eizo CG2730 (calibrated regularly with Xrite i1 Display)
   - Windows 10 Pro x64 version: 1909 - Os build 18363.752
   - Graphics driver: Driver version: 442.19 (GeForce GTX 1060 3GB)

   When viewing PDF documents containing images on my wide gamut monitor using Acrobat Read DC (Windows 10), images have oversaturated colors.
   The same PDFs looks OK when opened in Photoshop or previewed in Bridge.

   See also this thread:
   - https://community.adobe.com/t5/acrobat-reader/problem-with-color-management-wide-gamut-monitor/m-p/10982293

   I have done some systematic testing. There seems to be a color management problem/error in the (urrent Windows version of Acrobat Reader DC:

   Procedure

   I have made two test images:

   • image-AdobeRGB.jpg: - a JPEG image file with an Adobe RGB (1998) embedded color profile
   • image-sRGB.jpg: - a JPEG image file with a sRGB IEC61966-2.1 embedded color profile

   For each image… more

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6. Gray outlines around edges of transparent areas in embedded raster images

   This issue is best illustrated with an example.

   I generated a 5x5 png test image (test1.png) with transparent background and a 1 pixel wide green strip through the middle, embedded it into an svg (test1.svg), converted it to a pdf using inkscape (test1.pdf) and then viewed it in Acrobat Reader DC on windows 10, downloaded and installed today (2020-01-27). The result is shown in the attached image test1_acrobat_windows.png.

   Notice how the green band fades first to gray, then to white, instead of fading directly to white. The same pdf file rendered with PDF.js looks like one would expect, as seen in test1_out_pdfjs.png, which looks just like the svg file does.

   The gray border goes away if the original png has a white background instead of a transparent background. The corresponding files for this case are test2.png (raw image), test2.svg, test2.pdf and test2_acrobat_windows.png.

   This test case is of course a bit contrived, but this behavior has real-world consequences. For example, a pdf figure that includes a raster contour plot with lots of thin colored curves on transparent background, will appear desaturated, especially as one zooms out.

   My guess is that the transparent pixels have a black (but invisible) color, and that the interpolation formula uncritically interpolates R, G, B and A between #00ff00ff and #00000000, resulting in intermediates like #00800080, which when alpha composited with white gives #80c080, a slightly green shade of gray. To avoid this happening, I think one would need to alpha-composite before interpolation instead of after.

   Since I could only attach a single image to the post (even though it looked like I could upload multiple in the submission form), and the form crashed when I tried to upload a zip file containing them all, I have uploaded the zip file to the following address instead:
   http://ur.amaurea.net/acrobat_bug_report.zip

   This issue is best illustrated with an example.

   I generated a 5x5 png test image (test1.png) with transparent background and a 1 pixel wide green strip through the middle, embedded it into an svg (test1.svg), converted it to a pdf using inkscape (test1.pdf) and then viewed it in Acrobat Reader DC on windows 10, downloaded and installed today (2020-01-27). The result is shown in the attached image test1_acrobat_windows.png.

   Notice how the green band fades first to gray, then to white, instead of fading directly to white. The same pdf file rendered with PDF.js looks like one would expect, as seen… more

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7. Adobe Reader for Windows IE plugin not allowing ability to send Outlook email from open inbrowser PDF when using share button

   This is not an idea, it's a bug report. So when you try to use the "Share" button and "Send As attachment" via an open Adobe plugin PDF file in Internet Explorer, since the latest Office/Outlook update, Adobe is unable to open Outlook as the default mail client. It throws an error trying to open a new email. The next time I look at it I'll grab a screenshot of the error and attach it. It seems that the Adobe plugin for IE in particular does not work well with IE and the latest Outlook version right now.

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8. [BUG] Reader freezes when "protected view" is enabled for "all files"

   windows 10 64bit with 20H2 update. fully updated.

   go to preferences > security (enhanced) > enable protected view for ALL Files & run in appcontainer.

   i downloaded a pdf from my bank with my card statements and double clicked it.
   i opened the search box and tried to search for something, clicking somewhere in the app window, freezes the entire app and won't respond and must be forced closed.

   this behavior has never happened even on older v11 versions with protected view enabled.

   the app shouldn't freeze when searching with protected view enabled.

   continuous release reader 2020.013.20064
   version file 20.013.20064.12623
   agm version 4.030.00104
   cooltype 5.014.00060
   core version 20.3328
   jp2k version 1.002.00002.46820

   windows 10 64bit with 20H2 update. fully updated.

   go to preferences > security (enhanced) > enable protected view for ALL Files & run in appcontainer.

   i downloaded a pdf from my bank with my card statements and double clicked it.
   i opened the search box and tried to search for something, clicking somewhere in the app window, freezes the entire app and won't respond and must be forced closed.

   this behavior has never happened even on older v11 versions with protected view enabled.

   the app shouldn't freeze when searching with protected view enabled.

   continuous release reader 2020.013.20064
   version file 20.013.20064.12623… more

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9. Adobe Acrobat Reader DC blocking the Ooutlook 365

   Hi,

   after provided more tests were found that (in my case) reason and solution (I saw that behaviour from August 2020 to till now)

   Description of workaround and provided steps
   - Openned pdf document in Adobe Acrobat Reader DC (still updated version, recently 2020.013.20074),
   - In Adobe File/Share file/Outlook message (Office 365 still update, recently version 16.0.13530.20132, 64bit),
   - Then is automatically opened Outlook new message,
   - message is fulfilled with the data and addresses, then click on send,
   - Outlook and Adobe are still opened,

   • standard work in both and next application (time to time (hapened not always, olny sporadicaly), don´t know the trigger of issue, but Outlook is seems like freezen (no any reaction to command by mouse or keyboard) - then when you close (standard close of application, not kill the process) Adobe Acrobat Reader DC you can continue with work in Outlook, no further action are required).

   Maybe you can find the code bug and reapair it (I will be happy if you can share your feedback).
   Thank you.

   Hi,

   after provided more tests were found that (in my case) reason and solution (I saw that behaviour from August 2020 to till now)

   Description of workaround and provided steps
   - Openned pdf document in Adobe Acrobat Reader DC (still updated version, recently 2020.013.20074),
   - In Adobe File/Share file/Outlook message (Office 365 still update, recently version 16.0.13530.20132, 64bit),
   - Then is automatically opened Outlook new message,
   - message is fulfilled with the data and addresses, then click on send,
   - Outlook and Adobe are still opened,

   • standard work in both and next application (time to time (hapened not always, olny… more
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10. Manual duplex printing

    Hello,
    After going through all options, I haven't found one feature I really desire. I would love to print brooklet, however, there is no option for manual duplex printing.
    Ex. after choosing brooklet, there is no option to choose it. The only way is the manual printing, ex/ 1 and 68, manual pages flip in the printer, 2-67... new page :)

    Would it be ever possible to print brooklet both-sided for printers not supporting automatic duplex?

    Looking to hear back from you guys and I believe you would add this feature in future realeases :)

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11. Adobe Reader DC - crash during save after created signature of pdf file

    Hello,

    Problem description
    Adobe Reader DC - crash during save pdf file after created signature

    Used SW
    - Win 10 (ver 10.0.19042.685)
    - Adobe Acrobar Reader DC 2020.013.20074

    in Adobe Acrobar Reader DC is document digitally signed and during saving the pdf file is Adobe Reader crashed (it is happened from last update of DC).
    Attached dump reports for further analysis (link valid till 7th January 2021, xou can download dump files from link https://osram-my.sharepoint.com/:f:/p/m_salka/EvkOvT59codChrmsyZA-VdoBurOAkScYaTK02S-x38wIiw?e=CIDs9x).

    If is needed to extend the validity of OneDrive link, please contact me.

    Please give me feedback about result of your investigation and repair.
    Thank you for make better Adobe Acrobat DC.

    Hello,

    Problem description
    Adobe Reader DC - crash during save pdf file after created signature

    Used SW
    - Win 10 (ver 10.0.19042.685)
    - Adobe Acrobar Reader DC 2020.013.20074

    in Adobe Acrobar Reader DC is document digitally signed and during saving the pdf file is Adobe Reader crashed (it is happened from last update of DC).
    Attached dump reports for further analysis (link valid till 7th January 2021, xou can download dump files from link https://osram-my.sharepoint.com/:f:/p/m_salka/EvkOvT59codChrmsyZA-VdoBurOAkScYaTK02S-x38wIiw?e=CIDs9x).

    If is needed to extend the validity of OneDrive link, please contact me.

    Please give me feedback about result of your investigation and repair.… more

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12. v3 third-party update catalogs for MS Software Center

    Please create a v3 third-party update file for SCCM, so we are able to automatically download en deploy Adobe software updates to endpoints.

    More information about this new feature of SCCM 1910 see:
    https://docs.microsoft.com/en-us/configmgr/sum/deploy-use/third-party-software-updates#bkmk_1910

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13. FIX Unable to print mixed letter and legal size using a Mac

    This appears to be an ongoing issue for the past several years and I am still experiencing what so many others have found. There is a problem printing a LARGE (100+) PDF with mixed legal and letter sized pages using Adobe Reader on a Mac with a Brother laser printer.

    I think that Adobe support has not been able to recreate the issue because their test file has only two pages. If they create a 100+ page test file with mixed letter and legal and they should be able to replicate the issue.

    Here is what I have:

    I have a MacBook Pro (15-inch, 2016) running Catalina, Brother HL-L6200DWT printer and using Adobe Acrobat Reader DC 2020.009.20063. I have all of the settings set correctly per the Adobe: https://helpx.adobe.com/acrobat/kb/print-mixed-page-sizes-acrobat.html
    I contacted Brother support as well and followed the details found at : https://help.brother-usa.com/app/answers/detail/a_id/102267
    This included downloading and using the latest drivers from Brother. As instructed I tried both their CUPS driver and the BR-Script driver.
    I have printed using both a direct USB cable and over WiFi.

    When I print a large (100+) PDF file with mixed legal and letter it initially works for the first 10 or 20 pages but eventually the pages get cut off with legal pages being printed half way down the page and/or cut off. It is as though the data being sent to the printer eventually becomes "corrupted" so that it is unable to print correctly.

    Brother support provided a workaround that does work: Rotate the view of all of the pages by 180°, so it looks upside down on the screen.
    Then print the document as usual, and all the pages should print completely.

    Attached is a test.pdf file of multiple mixed size pages that I used to replicate the issue.
    Also attached is a result.pdf which is a scanned result from the printing showing the issue with pages being cut-off / misprinted. Note that the A4 pages are scanned as legal size, but you can still size how they actually printed on the actual paper.

    This appears to be an ongoing issue for the past several years and I am still experiencing what so many others have found. There is a problem printing a LARGE (100+) PDF with mixed legal and letter sized pages using Adobe Reader on a Mac with a Brother laser printer.

    I think that Adobe support has not been able to recreate the issue because their test file has only two pages. If they create a 100+ page test file with mixed letter and legal and they should be able to replicate the issue.

    Here is what I have:

    I have… more

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14. cannot open document from flash disk which is diacritical

    Cannot open document from flashdisk which is diacritical (for example přednáška.pdf), but from C: and from computer is everything ok.

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15. Allow open PDFs directly in/from SharePoint

    Need to allow users to open PDFs directly in/from SharePoint, and digitally sign/save directly back to SharePoint. This would mimic other office document behavior. Without this feature, we will be forced to abandon Adobe PDFs for digital signature requirements. Requiring users to download, sign, and upload (vice just sign) does not cut it.

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16. Search Issue

    Just wanted to report a "problem"? When searching through a LONG document (over
    12000 pages), Reader DC gets confused and instead searches for just the first word in a search string (with multiple
    words). Once you start the search, it will hang up and eventually return when it finds the first word in the entered search
    string. If you then reposition back to the start of the document, you can then search for your entered multi-word search
    string and successfully find it.

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17. Can not add Thai comment

    This current version of Adobe Reader can not add a Thai language comment. When I start typing, it freezes a bit and terminates. It happens every time.

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18. implement proper Arabic RTL support for fill and sign tool

    First of the all it's not an IDEA it's a bug. As of the latest version (20.12.20048) Arabic RTL is broken; Even though letters are coming in the right order, they are disconnected. For Hebrew it should be okay since Hebrew letters are not connected.

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19. Unable to terminate shared links to document. security risk

    When sharing a document, there is no ability to terminate the shared link, so it stays available forever

    This is high security risk

    I will likely have to close my bank account now

    Please add feature to terminate shared document links for security reasons

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20. Need to test and support Adobe Reader DC on Amazon Workspaces

    Please look into testing and supporting Adobe Reader DC (as well as Acrobat DC) on an Amazon Workspace. We use AWS with a good number of our user population and need to be able to get support with this environment. With DC being a cloud based system, I would expect that virtual workstations would be a supported environment. It is all in the "cloud."

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