Settings and activity
51 results found
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1 vote
An error occurred while saving the comment An error occurred while saving the comment 
AdminLucia
(Admin, Adobe)
commented
Hi Pornthep,
Thank you for your feedback. You should be able to add a signature only field when at the authoring page. Will you be able to provide more details, such as a screenshot showing where you are selecting and adding the signature field? Or details of the steps that you performed would be great.
Regards,
Adobe Acrobat Sign team -
1 vote
An error occurred while saving the comment AdminLucia
(Admin, Adobe)
commented
Hi Chris,
Thank you for your suggestion, we will look into this.Regards,
Adobe Acrobat Sign team -
1 vote
Hello Ruth,
We are currently working on improving this experience thanks to your suggestion. Here are some helpx links related to this issue that might help you:
https://helpx.adobe.com/sign/using/esign-document.html
https://helpx.adobe.com/sign/how-to/for-signers.html
Thanks,
Adobe Acrobat Sign Team
An error occurred while saving the comment AdminLucia
(Admin, Adobe)
commented
Hi Ruth,
Thank you for the feedback, we will look into this.Best,
Adobe Acrobat Sign team -
2 votes
Hello Janet,
We are currently working on improving this experience thanks to your suggestion. Here are some helpx links related to this issue that might help you:
https://helpx.adobe.com/sign/using/esign-document.html
https://helpx.adobe.com/sign/how-to/for-signers.html
Thanks,
Adobe Acrobat Sign Team
An error occurred while saving the comment AdminLucia
(Admin, Adobe)
commented
Hi Janet,
Thank you for the feedback, we will look into this.
Best,
Adobe Acrobat Sign team -
1 vote
An error occurred while saving the comment AdminLucia
(Admin, Adobe)
commented
Hi Dempster,
Thank you for the feedback, we will look into this.
Best,
Adobe Acrobat Sign team -
1 vote
An error occurred while saving the comment AdminLucia
(Admin, Adobe)
commented
Hi Chris,
Thank you for your feedback. We will look into this. Will you be able to provide additional details on your workflow? Are you signing via the Adobe Acrobat desktop app or web app?, Fill & Sign or Request Signature workflow?
If possible, it would be great if you could provide a screenshot.Regards,
Adobe Acrobat Sign Team -
1 vote
An error occurred while saving the comment AdminLucia
(Admin, Adobe)
commented
Hi Nick,
Sorry that you are experiencing this issue at login. Please exit/quit browser and try to sign back in again. Try clearing your browser cache as well.
If this does not help, please provide additional information on your workflow, is this your first login?Regards,
Adobe Acrobat Sign Team -
0 votes
An error occurred while saving the comment AdminLucia
(Admin, Adobe)
commented
Hi Jeff,
Are you still experiencing the issue? If so, please provide the steps of your workflow. Are you trying to open the PDF document under Documents tab / 'Your documents', or are you trying to upload the PDF document via one of the E-Sign tools?Regards,
Adobe Acrobat Sign Team -
1 vote
An error occurred while saving the comment AdminLucia
(Admin, Adobe)
commented
Hi Eduardo,
After further analysis, were you logged in with your personal-profile or the business-profile? Please check, and try to log out and log back in with your business-profile. There should be an option to select a profile after you have entered user/pwd and proceed -- choose your company/business profile.Regards,
Adobe Acrobat Sign TeamAn error occurred while saving the comment AdminLucia
(Admin, Adobe)
commented
Hi Eduardo,
Please provide additional information, a screenshot showing the issue will be great (if possible). Are you trying to request signature via the web or desktop app? It will be great if you could provide the steps/workflow that lead to your issues: (1) when you don't see "add signature" option in your workflow, and (2) when you see the error message that the "Request e-signature services aren't available."Regards,
Adobe Acrobat Sign Team -
1 vote
An error occurred while saving the comment AdminLucia
(Admin, Adobe)
commented
Hi Tobias,
Will you be able to provide additional information so that we can reproduce it on our end, in addition to the request that we asked in the previous post, please provide the steps of your workflow.Regards,
Adobe Acrobat Sign Team -
3 votes
Hello Craig,
Are you still facing the issue?
Thanks,
Adobe Sign Team
An error occurred while saving the comment AdminLucia
(Admin, Adobe)
commented
Hi Craig,
Please let us know if you are still experiencing the issue that you described.Regards,
Adobe Acrobat Sign Team -
3 votes
An error occurred while saving the comment AdminLucia
(Admin, Adobe)
commented
Hi Shane,
Please let us know if you still need any additional information to complete your eSignatures workflow. Did the information provided in the previous post help?Regards,
Adobe Acrobat Sign Team -
1 vote
An error occurred while saving the comment AdminLucia
(Admin, Adobe)
commented
Hi Melissa,
Are you still experiencing this issue? If so, it would be great if you could provide us with additional information as requested in the previous post.
Regards,
Adobe Acrobat Sign Team -
2 votes
An error occurred while saving the comment AdminLucia
(Admin, Adobe)
commented
Hi Greg,
Following up, are you still experiencing the issue that you described in the post? if so, it would be great if you could provide us with additional information as requested previously.Regards,
Adobe Acrobat Sign Team -
1 vote
An error occurred while saving the comment AdminLucia
(Admin, Adobe)
commented
Hi Rouletta,
When signing do you see the option to select the language on the left-bottom corner of the page/form - see attached image?. If you do, please try it out and see if that helps. If you do not see it, please provide us additional details on your workflow, such as the steps that you are performing and at which stage you would like to see in the desired locale.Regards,
Adobe Acrobat Sign TeamAn error occurred while saving the comment AdminLucia
(Admin, Adobe)
commented
Hi Rouletta,
Thank you for your feedback. We have taken a note of your suggestions.Regards,
Adobe Acrobat Sign Team -
1 vote
An error occurred while saving the comment AdminLucia
(Admin, Adobe)
commented
Hi Jonathan,
Please share more details on the issue that you are experiencing, such as your workflow or the steps that lead to the issue. What actions are you performing?
Thank you,
Adobe Acrobat Sign Team -
1 vote
An error occurred while saving the comment AdminLucia
(Admin, Adobe)
commented
Hi,
At the Home page, please select the "Documents" tab. Here you will see your documents or agreements. On mobile devices, tap on the menu-icon shown on the left and select "Documents" in the list.
Does this help? if not, please provide your workflow so that we can understand the issue that you are experiencing.Regards,
Adobe Acrobat Sign team -
0 votes
An error occurred while saving the comment AdminLucia
(Admin, Adobe)
commented
Hi Matthew,
Thank you for your feedback. We will take this into consideration in the future.Adobe Acrobat Sign Team
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4 votes
An error occurred while saving the comment AdminLucia
(Admin, Adobe)
commented
Hi,
We believe this issue should be resolved. If you are still experiencing the error do contact us again,Regards,
Adobe Acrobat Sign TeamAn error occurred while saving the comment AdminLucia
(Admin, Adobe)
commented
Hi,
Thank you for reporting the issue. We are looking into this.Regards,
Adobe Sign Team -
1 vote
An error occurred while saving the comment AdminLucia
(Admin, Adobe)
commented
Hi Denise,
We have not heard back from you, is the issue that you reported resolved on your end?Thank you,
Adobe Acrobat Sign TeamAn error occurred while saving the comment AdminLucia
(Admin, Adobe)
commented
Hi,
We are looking into this issue. Thank you for letting us know the issue that you are experiencing.Regards,
Adobe Sign Team
Hi Pornthep,
After further investigation by the team, we would like you to try the following steps which may help resolve the issue that you described before:
On your upper-right corner click the user profile icon to see the drop down.
- Select "Settings".
- Under 'Esigning settings' select 'Edit settings' button.
- When the Setting page shows, on your left panel, select 'Signature Preferences', then deselect 'Use well-formatted signatures and initials' check box on your right panel.
- Save your settings.
Now, do a request signature signature again and let us know if this works for you. If not, again, it would be great if you could provide additional details.
Regards,
Adobe Acrobat Sign team