Settings and activity
38 results found
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1 vote
An error occurred while saving the comment -
1 vote
An error occurred while saving the comment 
AdminLucia
(Admin, Adobe)
commented
Hi Nick,
Sorry that you are experiencing this issue at login. Please exit/quit browser and try to sign back in again. Try clearing your browser cache as well.
If this does not help, please provide additional information on your workflow, is this your first login?Regards,
Adobe Acrobat Sign Team -
0 votes
An error occurred while saving the comment AdminLucia
(Admin, Adobe)
commented
Hi Jeff,
Are you still experiencing the issue? If so, please provide the steps of your workflow. Are you trying to open the PDF document under Documents tab / 'Your documents', or are you trying to upload the PDF document via one of the E-Sign tools?Regards,
Adobe Acrobat Sign Team -
1 vote
An error occurred while saving the comment AdminLucia
(Admin, Adobe)
commented
Hi Eduardo,
After further analysis, were you logged in with your personal-profile or the business-profile? Please check, and try to log out and log back in with your business-profile. There should be an option to select a profile after you have entered user/pwd and proceed -- choose your company/business profile.Regards,
Adobe Acrobat Sign TeamAn error occurred while saving the comment AdminLucia
(Admin, Adobe)
commented
Hi Eduardo,
Please provide additional information, a screenshot showing the issue will be great (if possible). Are you trying to request signature via the web or desktop app? It will be great if you could provide the steps/workflow that lead to your issues: (1) when you don't see "add signature" option in your workflow, and (2) when you see the error message that the "Request e-signature services aren't available."Regards,
Adobe Acrobat Sign Team -
1 vote
An error occurred while saving the comment AdminLucia
(Admin, Adobe)
commented
Hi Tobias,
Will you be able to provide additional information so that we can reproduce it on our end, in addition to the request that we asked in the previous post, please provide the steps of your workflow.Regards,
Adobe Acrobat Sign Team -
3 votes
Hello Craig,
Are you still facing the issue?
Thanks,
Adobe Sign Team
An error occurred while saving the comment AdminLucia
(Admin, Adobe)
commented
Hi Craig,
Please let us know if you are still experiencing the issue that you described.Regards,
Adobe Acrobat Sign Team -
3 votes
An error occurred while saving the comment AdminLucia
(Admin, Adobe)
commented
Hi Shane,
Please let us know if you still need any additional information to complete your eSignatures workflow. Did the information provided in the previous post help?Regards,
Adobe Acrobat Sign Team -
1 vote
An error occurred while saving the comment AdminLucia
(Admin, Adobe)
commented
Hi Melissa,
Are you still experiencing this issue? If so, it would be great if you could provide us with additional information as requested in the previous post.
Regards,
Adobe Acrobat Sign Team -
2 votes
An error occurred while saving the comment AdminLucia
(Admin, Adobe)
commented
Hi Greg,
Following up, are you still experiencing the issue that you described in the post? if so, it would be great if you could provide us with additional information as requested previously.Regards,
Adobe Acrobat Sign Team -
1 vote
An error occurred while saving the comment AdminLucia
(Admin, Adobe)
commented
Hi Rouletta,
When signing do you see the option to select the language on the left-bottom corner of the page/form - see attached image?. If you do, please try it out and see if that helps. If you do not see it, please provide us additional details on your workflow, such as the steps that you are performing and at which stage you would like to see in the desired locale.Regards,
Adobe Acrobat Sign TeamAn error occurred while saving the comment AdminLucia
(Admin, Adobe)
commented
Hi Rouletta,
Thank you for your feedback. We have taken a note of your suggestions.Regards,
Adobe Acrobat Sign Team -
1 vote
An error occurred while saving the comment AdminLucia
(Admin, Adobe)
commented
Hi Jonathan,
Please share more details on the issue that you are experiencing, such as your workflow or the steps that lead to the issue. What actions are you performing?
Thank you,
Adobe Acrobat Sign Team -
1 vote
An error occurred while saving the comment AdminLucia
(Admin, Adobe)
commented
Hi,
At the Home page, please select the "Documents" tab. Here you will see your documents or agreements. On mobile devices, tap on the menu-icon shown on the left and select "Documents" in the list.
Does this help? if not, please provide your workflow so that we can understand the issue that you are experiencing.Regards,
Adobe Acrobat Sign team -
0 votes
An error occurred while saving the comment AdminLucia
(Admin, Adobe)
commented
Hi Matthew,
Thank you for your feedback. We will take this into consideration in the future.Adobe Acrobat Sign Team
-
1 vote
Hi Lilian,
Are you still facing the issue with sending e-Sign to hotmail? Could you please provide the date and name of document sent so we can investigate?
Thanks,
Adobe Sign Team
An error occurred while saving the comment AdminLucia
(Admin, Adobe)
commented
Hi,
Just following up, have you gotten your issues resolved?Thank you,
Adobe Acrobat Sign Team -
1 vote
An error occurred while saving the comment AdminLucia
(Admin, Adobe)
commented
Hi Bruce,
Just following up, have you tried the suggestion provided in the previous comment?Regards,
Adobe Acrobat Sign Team -
1 vote
An error occurred while saving the comment AdminLucia
(Admin, Adobe)
commented
Hi,
Please check if the file contains any signatures.
Have you used the same file before in Fill & Sign or Request Signature workflow?If possible please share the steps that you have performed, or screenshot with the error message.
Regards,
Adobe Acrobat Sign Team -
2 votes
An error occurred while saving the comment AdminLucia
(Admin, Adobe)
commented
Hi,
Thank you for your feedback. We will look into this.
If possible, please share with us the steps that you are using to create your fillable PDF to help us understand your workflow.Best,
Adobe Sign Team -
2 votes
An error occurred while saving the comment AdminLucia
(Admin, Adobe)
commented
Hi Richard,
We will be looking into your suggestions.
Thank you,
Adobe Sign Team -
2 votes
An error occurred while saving the comment AdminLucia
(Admin, Adobe)
commented
Hi Mildred,
Please share the steps of your workflow. A screenshot will be helpful as well. You should be able to edit the saved signature when signing at the signature panel.Regards,
Adobe Sign Team -
1 vote
An error occurred while saving the comment AdminLucia
(Admin, Adobe)
commented
Hi Tim,
Thank you for your suggestions. We will look into this.Regards,
Adobe Sign Team
Hi Chris,
Thank you for your feedback. We will look into this. Will you be able to provide additional details on your workflow? Are you signing via the Adobe Acrobat desktop app or web app?, Fill & Sign or Request Signature workflow?
If possible, it would be great if you could provide a screenshot.
Regards,
Adobe Acrobat Sign Team