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18 results found

  1. Document Cloud

    2 votes

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    1 comment  ·  Acrobat for Windows and Mac » Cloud Storage  ·  Admin →
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    Vimal Dobhal commented  · 

    Hi Grant Goerner,

    I tried this workflow at my end. and it seems to be working fine for me.
    Can you please :

    1. share the OS details
    2. share acrobat/Reader's build version [go to Help - > About adobe Acrobat pro]. Share the screenshot of the dialog shown
    3. share a video for the issue

    Regards,
    Vimal

  2. Document Cloud Files Access on Computer Directory

    16 votes

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    7 comments  ·  Acrobat Reader for Windows and Mac » User Interface  ·  Admin →
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    Vimal Dobhal commented  · 

    Thank you all for sharing this feature request with us.
    I have shared it with my product management team for consideration.
    Regards,
    Vimal

  3. Every time I open or save a pdf to google drive, adobe shuts off.

    1 vote

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    Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Cloud Storage  ·  Admin →
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    Vimal Dobhal commented  · 

    Hi
    We tried reproducing this issue at our end but had no luck.
    Can you please share the detailed steps to reproduce this issue (a video will be very helpful).

    Regards,
    Vimal Dobhal

  4. adobe pdf is creating conflicted copy in google drive when ever i save the file.

    2 votes

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    Under review  ·  2 comments  ·  Acrobat for Windows and Mac » Cloud Storage  ·  Admin →
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    Vimal Dobhal commented  · 

    Hi Karthik,

    If you share your pdf file with other users via Google Drive, only one person can access the file at a time, otherwise you’ll get a “conflicted” file.
    If two people change the same file at the same time, Google Drive will save the original file (including any new changes) and also create a “conflicted copy” of the file.
    Conflicted copies can also occur when a file is left open on another computer.
    You should always close pdf files when it’s not in use to prevent conflicts.

    Please let us know if its not the case for you?

    Thanks & Regards,
    Vimal Dobhal

  5. One Drive unable edit PDFs

    1 vote

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    Under review  ·  1 comment  ·  Acrobat for Windows and Mac » Cloud Storage  ·  Admin →
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    Vimal Dobhal commented  · 

    Hi,

    We already have an option to access and edit your pdf files stored in onedrive via Acrobat.
    Please follow the detailed instructions present at https://helpx.adobe.com/in/acrobat/using/access-onedrive-files.html

    Please do let me know in case any other information is required here.

    Thanks,
    Vimal Dobhal

  6. There needs to be a way to completely delete a url that contains a document that I want deleted entirely.

    1 vote

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    Under review  ·  1 comment  ·  Acrobat for Windows and Mac » Cloud Storage  ·  Admin →
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    Vimal Dobhal commented  · 

    Hi Stephen,

    If you sharing a document via Share->Create Link option you can always unshare it by following below steps :

    1. Go To Home View
    2. Click on For View tab
    3. Select the document which yo have sent via link
    4. Click on Unshare option from the context board options

    Please let us know if this resolved your query.

  7. Allow Move from Document Cloud to other folders such as OneDrive

    7 votes

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    4 comments  ·  Acrobat Reader for iOS » File List and User Interface  ·  Admin →
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    Vimal Dobhal commented  · 

    Hi Randy,

    We do not have any direct action button for this operation right now but In case you want to save a pdf from Document Cloud to other storage then you can
    follow below steps :
    1. Open the file from Document Cloud.
    2. From File Menu option select Save As
    3. In Save As dialog select the destination connector and save the file.

    Is that solves your purpose or you need some different workflow , please let us know

    Thanks,
    Vimal

  8. I have Adobe Acrobat DC: lost recents today: how do I get back?

    1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    Vimal Dobhal commented  · 

    Hi,

    Thank you for taking the time to write to us regarding this issue which you are facing and Sorry for the delayed response..
    Can you please update the version of your application(Go to Help -> Check for Updates) to the latest available one and check if you are still facing this problem?

    Thanks,
    Vimal Dobhal

  9. Delete question asking whether to send & track EVERY time I attach a pdf to an email. It is annoying

    2 votes

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    Under review  ·  1 comment  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    Vimal Dobhal commented  · 

    Hi,

    Thank you for taking the time to write to us regarding this issue which you are facing.

    You can change this setting according to your requirement.
    In Outlook, click on My Account option in Home tab.
    Click on Setting options in the dropdown
    Now set the last option in the dialog for not showing this option again

    Please do let us if this resolves your query.

    Thanks,
    Vimal Dobhal

  10. DISABLE DOWNLOAD

    13 votes

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    Under review  ·  5 comments  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    Vimal Dobhal commented  · 

    Hi,

    Thank you for taking the time to write to us regarding this requirement.
    We will let our Product Management team know about the same.

    Thanks,
    Vimal Dobhal

  11. Provide options to Sort files in a OneDrive folder when opening

    1 vote

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    Under review  ·  1 comment  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    Vimal Dobhal commented  · 

    Hi,

    Thank you for taking the time to write to us regarding this requirement.
    We will let our Product Management team know about the same.

    Thanks,
    Vimal Dobhal

  12. Adobe Send & Track Outlook 2016 Mac Plug-in

    1 vote

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    Under review  ·  1 comment  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    Vimal Dobhal commented  · 

    Hi,

    Thank you for taking the time to write to us regarding this requirement.
    We will let our Product Management team know about the same.

    Thanks,
    Vimal Dobhal

  13. Adobe DC on Windows very slow to save

    4 votes

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    3 comments  ·  Acrobat for Windows and Mac » Cloud Storage  ·  Admin →
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    Vimal Dobhal commented  · 

    Hi Tanay,
    Can you please upgrade your application to the latest available version and let us know if you are still observing the same issue ?

    Thanks
    Vimal

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    Vimal Dobhal commented  · 

    Hi,

    Thank you for taking the time to write to us regarding this issue which you are facing.

    We tried to reproduce the issue at our end but we didn’t succeed. It would be great if you could help with the following queries so that we can reproduce it internally and look into it-
    * Are you seeing the problem on all of the PDF file or some specific to a file or a set of file. Could you please share the file/files(if not confidential) on which you are seeing the issue.
    * Is the issue occurring with all types of comments or specific to a comment tool ?
    * Could you please specify the steps which could lead to problem. A video would be great if you could provide. ( Send the link to dobhal@adobe.com)
    *Could you please provide the version of Acrobat. (Click on ‘Help’ in menu bar > click on ‘About Adobe Acrobat DC…’ > take a snapshot of popped window).

    Thanks for your help.

    Regards
    Vimal

  14. Link to document cloud

    1 vote

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    Resolved  ·  3 comments  ·  Acrobat for Windows and Mac » Cloud Storage  ·  Admin →
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    Vimal Dobhal commented  · 

    Hi Mr. Andrew,

    With latest DC release, we have tightly integrated DC web services in Acrobat itself giving native experience. You can view/manage things from inside Acrobat. Hence we removed the explicit link to go to Web.

    Thanks,
    Vimal Dobhal
    Acrobat Team

  15. Document Cloud cannot download more than 45 docs at a time. And then it loses my work on top of that.

    1 vote

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    Under review  ·  3 comments  ·  Acrobat for Windows and Mac » Cloud Storage  ·  Admin →
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    Vimal Dobhal commented  · 

    Hello AW,

    Really sorry about the problem you are facing. We will investigate it on priority. Can you please help us with following information so that we can proceed with the investigations:

    1. I believe the problem you are facing is with Document cloud in browser or is it occurring with Acrobat DC desktop too ?
    2. Can you please share the Exact steps of the issue you are facing? It will be really helpful if you can share a video for the same.

    Thanks
    Vimal Dobhal
    Acrobat Team

  16. Please restore the connector between Creative Cloud and Adobe Acrobat / Reader

    2 votes

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    Resolved  ·  1 comment  ·  Acrobat for Windows and Mac » Cloud Storage  ·  Admin →
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    Vimal Dobhal commented  · 

    Hi Jessica,

    Thanks for sharing this concern with us and sorry for the inconvenience.
    Here is the link of the support page for this change.
    https://helpx.adobe.com/document-cloud/kb/creative-cloud-connector-removed.html

    For accessing your Creative Cloud files in Desktop and phone you can refer to the 'How can I access the files I have stored in Creative Cloud?' section of the mentioned page.

    Thanks,
    Vimal Dobhal

  17. Dropbox Integration needs Improvement

    3 votes

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    2 comments  ·  Acrobat for Windows and Mac » Cloud Storage  ·  Admin →
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    Vimal Dobhal commented  · 

    Hello F. Lovelett,

    Thanks for using Adobe Acrobat DC. Really sorry about the problem you are facing. We will investigate it on priority. Can you please help us with following information so that we can proceed with the investigations:

    1) Can you please provide the version of Acrobat. (Click on ‘Help’ in menu bar > click on ‘About Adobe Acrobat DC…’ > take a snapshot of popped window).

    2) Can you please share the Exact steps of the issue you are facing? I assume you have the Dropbox configured in the Adobe Application and via 'File -> Open', you are trying to open a dropbox file. Is that correct ?

    2) Is the issue prevalent with all the PDF's or is it something that is specific only to a certain pdf's ? If possible could you please share the PDF files on which you are getting the error on dobhal@adobe.com ?

    3) Can you please share the crash logs/ dumps of Adobe Acrobat when its getting crashed.You can save the log files on any Cloud Storage and Share the link with us on mail ( dobhal@adobe.com ) .

    Thanks
    Vimal Dobhal
    Acrobat Team

  18. Sign Cannot Connect

    1 vote

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    6 comments  ·  Acrobat for Windows and Mac » Adobe Sign  ·  Admin →
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    Vimal Dobhal commented  · 

    Hi,

    Sorry to hear that you are facing problems while accessing Sign service.
    Could you please try the following steps -
    1. Sign Out. (Click on User Name from top right to sign out)
    2. Quit Reader DC application and relaunch it.
    3. Now Sign In again.
    4. Try to access the service.

    Please share your observations with us.

    Thanks,
    Vimal