Vimal Dobhal

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  1. 2 votes
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    Under review  ·  1 comment  ·  Acrobat for Windows and Mac » Cloud Storage  ·  Flag idea as inappropriate…  ·  Admin →
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    Vimal Dobhal commented  · 

    Hi Karthik,

    If you share your pdf file with other users via Google Drive, only one person can access the file at a time, otherwise you’ll get a “conflicted” file.
    If two people change the same file at the same time, Google Drive will save the original file (including any new changes) and also create a “conflicted copy” of the file.
    Conflicted copies can also occur when a file is left open on another computer.
    You should always close pdf files when it’s not in use to prevent conflicts.

    Please let us know if its not the case for you?

    Thanks & Regards,
    Vimal Dobhal

  2. 1 vote
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    Under review  ·  1 comment  ·  Acrobat for Windows and Mac » Cloud Storage  ·  Flag idea as inappropriate…  ·  Admin →
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    Vimal Dobhal commented  · 

    Hi,

    We already have an option to access and edit your pdf files stored in onedrive via Acrobat.
    Please follow the detailed instructions present at https://helpx.adobe.com/in/acrobat/using/access-onedrive-files.html

    Please do let me know in case any other information is required here.

    Thanks,
    Vimal Dobhal

  3. 1 vote
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    Under review  ·  1 comment  ·  Acrobat for Windows and Mac » Cloud Storage  ·  Flag idea as inappropriate…  ·  Admin →
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    Vimal Dobhal commented  · 

    Hi Stephen,

    If you sharing a document via Share->Create Link option you can always unshare it by following below steps :

    1. Go To Home View
    2. Click on For View tab
    3. Select the document which yo have sent via link
    4. Click on Unshare option from the context board options

    Please let us know if this resolved your query.

  4. 5 votes
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    Vimal Dobhal commented  · 

    Hi Randy,

    We do not have any direct action button for this operation right now but In case you want to save a pdf from Document Cloud to other storage then you can
    follow below steps :
    1. Open the file from Document Cloud.
    2. From File Menu option select Save As
    3. In Save As dialog select the destination connector and save the file.

    Is that solves your purpose or you need some different workflow , please let us know

    Thanks,
    Vimal

  5. 1 vote
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    1 comment  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
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    Vimal Dobhal commented  · 

    Hi,

    Thank you for taking the time to write to us regarding this issue which you are facing and Sorry for the delayed response..
    Can you please update the version of your application(Go to Help -> Check for Updates) to the latest available one and check if you are still facing this problem?

    Thanks,
    Vimal Dobhal

  6. 2 votes
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    Under review  ·  1 comment  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
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    Vimal Dobhal commented  · 

    Hi,

    Thank you for taking the time to write to us regarding this issue which you are facing.

    You can change this setting according to your requirement.
    In Outlook, click on My Account option in Home tab.
    Click on Setting options in the dropdown
    Now set the last option in the dialog for not showing this option again

    Please do let us if this resolves your query.

    Thanks,
    Vimal Dobhal

  7. 10 votes
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    Under review  ·  5 comments  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
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    Vimal Dobhal commented  · 

    Hi,

    Thank you for taking the time to write to us regarding this requirement.
    We will let our Product Management team know about the same.

    Thanks,
    Vimal Dobhal

  8. 1 vote
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    Under review  ·  1 comment  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
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    Vimal Dobhal commented  · 

    Hi,

    Thank you for taking the time to write to us regarding this requirement.
    We will let our Product Management team know about the same.

    Thanks,
    Vimal Dobhal

  9. 1 vote
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    Under review  ·  1 comment  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
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    Vimal Dobhal commented  · 

    Hi,

    Thank you for taking the time to write to us regarding this requirement.
    We will let our Product Management team know about the same.

    Thanks,
    Vimal Dobhal

  10. 1 vote
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    Under review  ·  3 comments  ·  Acrobat for Windows and Mac » Cloud Storage  ·  Flag idea as inappropriate…  ·  Admin →
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    Vimal Dobhal commented  · 

    Hello AW,

    Really sorry about the problem you are facing. We will investigate it on priority. Can you please help us with following information so that we can proceed with the investigations:

    1. I believe the problem you are facing is with Document cloud in browser or is it occurring with Acrobat DC desktop too ?
    2. Can you please share the Exact steps of the issue you are facing? It will be really helpful if you can share a video for the same.

    Thanks
    Vimal Dobhal
    Acrobat Team

  11. 3 votes
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    2 comments  ·  Acrobat for Windows and Mac » Cloud Storage  ·  Flag idea as inappropriate…  ·  Admin →
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    Vimal Dobhal commented  · 

    Hello F. Lovelett,

    Thanks for using Adobe Acrobat DC. Really sorry about the problem you are facing. We will investigate it on priority. Can you please help us with following information so that we can proceed with the investigations:

    1) Can you please provide the version of Acrobat. (Click on ‘Help’ in menu bar > click on ‘About Adobe Acrobat DC…’ > take a snapshot of popped window).

    2) Can you please share the Exact steps of the issue you are facing? I assume you have the Dropbox configured in the Adobe Application and via 'File -> Open', you are trying to open a dropbox file. Is that correct ?

    2) Is the issue prevalent with all the PDF's or is it something that is specific only to a certain pdf's ? If possible could you please share the PDF files on which you are getting the error on dobhal@adobe.com ?

    3) Can you please share the crash logs/ dumps of Adobe Acrobat when its getting crashed.You can save the log files on any Cloud Storage and Share the link with us on mail ( dobhal@adobe.com ) .

    Thanks
    Vimal Dobhal
    Acrobat Team

  12. 1 vote
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    5 comments  ·  Acrobat for Windows and Mac » Adobe Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    Vimal Dobhal commented  · 

    Hi,

    Sorry to hear that you are facing problems while accessing Sign service.
    Could you please try the following steps -
    1. Sign Out. (Click on User Name from top right to sign out)
    2. Quit Reader DC application and relaunch it.
    3. Now Sign In again.
    4. Try to access the service.

    Please share your observations with us.

    Thanks,
    Vimal

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