Document Cloud cannot download more than 45 docs at a time. And then it loses my work on top of that.
I cannot download a large folder of pdfs (anything more than 45 or 50 is too much) made with Adobe Scan as a zip file. Forget about anything involving sub-folders. I'm digitizing a backlog of expense receipts. And then Document Cloud makes half my work disappear.
AW
shared this idea
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AW
commented
All document cloud files are appearing in Acrobat DC desktop. It's only with doc cloud in a browser where files aren't accessible over a certain number, even though it will correctly say the number of files in the folder, at the bottom right of the screen.
Sorry I can't do a video or address this issue any longer. I managed to finish my task anyways, and need to move on. The error that comes up in the browser when trying to download too many files is: could not complete your request (400).
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Vimal Dobhal
commented
Hello AW,
Really sorry about the problem you are facing. We will investigate it on priority. Can you please help us with following information so that we can proceed with the investigations:
1. I believe the problem you are facing is with Document cloud in browser or is it occurring with Acrobat DC desktop too ?
2. Can you please share the Exact steps of the issue you are facing? It will be really helpful if you can share a video for the same.Thanks
Vimal Dobhal
Acrobat Team -
AW
commented
Checked my work again. All the documents appear in document cloud in Acrobat DC, but not in the document cloud web browser. If I make a new folder and move some docs to it, then the missing ones reappear. What's the deal with folder/file number limits on the doc cloud web browser?