Dropbox Integration needs Improvement
Under MacOSX (10.9/10.11/10.13) Acrobat DC does not play well with Dropbox. Using the Acrobat file screen to open a file in Dropbox often results in a LONG delay (or even crashes).
Double clicking directly within Dropbox folders in the Finder brings the same file up without delay or crashing.
Please fix this annoying bug.
Thanks for reporting this issue. We are looking into it and will get back to you soon.
I’m having a similar problem. My PDFs are in Dropbox, so I click on the PDF in Dropbox and then select the option to open with/inside Adobe. When I‘M done reading and highlighting, I click Done then hit the back arrow and then leave Adobe and return to Dropbox; my highlights always used to save, but no longer do so—very annoying and defeats the whole point of reading on my iPad.
Vimal Dobhal commented
Hello F. Lovelett,
Thanks for using Adobe Acrobat DC. Really sorry about the problem you are facing. We will investigate it on priority. Can you please help us with following information so that we can proceed with the investigations:
1) Can you please provide the version of Acrobat. (Click on ‘Help’ in menu bar > click on ‘About Adobe Acrobat DC…’ > take a snapshot of popped window).
2) Can you please share the Exact steps of the issue you are facing? I assume you have the Dropbox configured in the Adobe Application and via 'File -> Open', you are trying to open a dropbox file. Is that correct ?
2) Is the issue prevalent with all the PDF's or is it something that is specific only to a certain pdf's ? If possible could you please share the PDF files on which you are getting the error on firstname.lastname@example.org ?
3) Can you please share the crash logs/ dumps of Adobe Acrobat when its getting crashed.You can save the log files on any Cloud Storage and Share the link with us on mail ( email@example.com ) .