Settings and activity
63 results found
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1 vote
An error occurred while saving the comment -
1 vote
An error occurred while saving the comment 
AdminJennifer Vu
(Admin, Adobe)
commented
We're sorry to hear that you lost all of your progress on your CV. Losing work can be incredibly frustrating, especially after spending a lot of time on it. Unfortunately, if you did not save the document prior to the application crashing, it may be difficult or impossible to recover the file.
In the future, it’s always a good idea to save your work frequently to avoid losing progress. The application has Auto Save functionality where it saves information every few minutes and the user can also do CMD/CNTRL + S to manually save their work. Additionally, we have also requested a new feature that would add an explicit save button for users in Acrobat Web, allowing them to manually save their work at any time. This would further enhance the user experience and provide greater peace of mind, in addition to the existing autosave feature. -
1 vote
An error occurred while saving the comment AdminJennifer Vu
(Admin, Adobe)
commented
We are sorry to hear that you are experiencing inconvenience while using our Acrobat product. It seems you landed on Acrobat Home from Chrome Extension touchpoint. If you have any issue accessing the extension or the Acrobat Web Experience we recommend referring to our user guide, which can be found at the following link https://helpx.adobe.com/acrobat/user-guide.html. Also, please let us know if you are experiencing any difficulties with specific workflows so that we can assist you in fully utilizing the software.
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1 vote
An error occurred while saving the comment AdminJennifer Vu
(Admin, Adobe)
commented
We are sorry to hear that you are experiencing inconvenience while using our Acrobat product. It seems you landed on Acrobat Home from Chrome Extension touchpoint. If you have any issue accessing the extension or the Acrobat Web Experience we recommend referring to our user guide, which can be found at the following link https://helpx.adobe.com/acrobat/user-guide.html. Also, please let us know if you are experiencing any difficulties with specific workflows so that we can assist you in fully utilizing the software.
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1 vote
An error occurred while saving the comment AdminJennifer Vu
(Admin, Adobe)
commented
Thank you for your feedback. Could you please more specific which tools do you prefer to that only in Chrome but not in Adobe desktop?
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1 vote
An error occurred while saving the comment AdminJennifer Vu
(Admin, Adobe)
commented
Thank you for your reaching out. We apologize for the inconvenience. Please provide us your subscription type and screen shot of error messages, we can help trouble shoot.
Adobe Acrobat Web team
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1 vote
An error occurred while saving the comment AdminJennifer Vu
(Admin, Adobe)
commented
Hi Cara,
What these documents are for?
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1 vote
An error occurred while saving the comment AdminJennifer Vu
(Admin, Adobe)
commented
Thank you for your feedback. Esc key is commonly used to deselect/cancel out selected object.. could you please give us some examples of which organize tools you use and workflow usage in this case?
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1 vote
An error occurred while saving the comment AdminJennifer Vu
(Admin, Adobe)
commented
Could you please provide more details so we can help you trouble shoot whether it's file specific, net work or subscription issue:
1. Does it happen to a specific file only when delete/insert or any files?
2. Could you try the same using Combine feature https://acrobat.adobe.com/link/acrobat/combine-pdf/?
3. Please share the test file (if not confidential) for our team to triageThank you,
Adobe Acrobat WebAn error occurred while saving the comment AdminJennifer Vu
(Admin, Adobe)
commented
Sorry for the inconvenience. Are you able refresh the browser and retry inserting page with the same file?
Acrobat web team
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1 vote
An error occurred while saving the comment AdminJennifer Vu
(Admin, Adobe)
commented
Thank you for your feedback. From the provided URL, we notice that you were in the log out state, please try to sign in to Acrobat web with your subscription account and let us know if problem is resolved.
Adobe Acrobat team
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1 vote
An error occurred while saving the comment AdminJennifer Vu
(Admin, Adobe)
commented
Hello Samantha,
Sorry for the inconvenience and thank you for reaching out.
Do you see any error while performing task? Is it possible for you to share more details on what actions you performed so that we can investigate further?
Thank you
Adobe Acrobat Web team -
2 votes
An error occurred while saving the comment AdminJennifer Vu
(Admin, Adobe)
commented
Hello Yarin,
Sorry for the inconvenience and thank you for your feedback.
We will investigate it.Thank you
Adobe Acrobat Web teamAn error occurred while saving the comment AdminJennifer Vu
(Admin, Adobe)
commented
Hello Yarin,
Sorry for the inconvenience and thank you for your feedback.
We will investigate it.
Thank you
Adobe Acrobat Web team -
1 vote
An error occurred while saving the comment AdminJennifer Vu
(Admin, Adobe)
commented
Hello Stephanie,
Thank you for reaching out.
Are you seeing any error before it crashes. Is it possible for you to share files which you were not able to combine.Thank you
Adobe Acrobat Web team -
1 vote
An error occurred while saving the comment AdminJennifer Vu
(Admin, Adobe)
commented
Thank you for reaching out and reporting the issue. In order to investigate further, could you please share the sample documents and error message when attempt to split the files?
Adobe Acrobat WebTeam
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3 votes
Thank you for reaching out. Have you tried the "Open in Excel" feature after converting your PDF to Excel file format for better viewing experience?
Please see attached screen captures.
Regards,
Jennifer
Acrobat Web Team
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30 votes
An error occurred while saving the comment AdminJennifer Vu
(Admin, Adobe)
commented
Hi Kenneth,
Thanks for sharing your feedback. Is it possible to share the sample document files that did not convert to triage?
Regards,
Jennifer -
2 votes
An error occurred while saving the comment AdminJennifer Vu
(Admin, Adobe)
commented
Hi Ganesh,
Thanks for reaching out and reporting the problem with converting to Excel. In order to further debug this, please share the original file. You can send me the file on jvu@adobe.com as well.
Best regards,
Jennifer -
1 vote
An error occurred while saving the comment AdminJennifer Vu
(Admin, Adobe)
commented
Hi Erik,
Thank you for trying our free online compress service and reporting the issue.
Do you see the same error with other PDF files or only with this specific one?
Is it possible to share with us the PDF, so we can triage further?Thank you for your time in advance,
Jennifer -
6 votes
An error occurred while saving the comment AdminJennifer Vu
(Admin, Adobe)
commented
Hi Christine, thanks for reporting the issue. Could you please send us a screenshot of the error and the PDF test files (if possible) to triage?
Regards,
Jennifer V. -
1 vote
An error occurred while saving the comment AdminJennifer Vu
(Admin, Adobe)
commented
Hi Aiswarya,
Thank you for your feedback. Are you logged in to https://documentcloud.adobe.com as a paid or free user?
Could you provide test file and error message so we can triage?Regards,
Jenny
We're sorry to hear that you lost all of your progress on your file. Losing work can be incredibly frustrating, especially after spending a lot of time on it. Unfortunately, if you did not save the document prior to the application crashing, it may be difficult or impossible to recover the file.
In the future, it’s always a good idea to save your work frequently to avoid losing progress. The application has Auto Save functionality where it saves information every few minutes and the user can also do CMD/CNTRL + S to manually save their work.
Additionally, we have also requested a new feature that would add an explicit save button for users in Acrobat Web, allowing them to manually save their work at any time. This would further enhance the user experience and provide greater peace of mind, in addition to the existing autosave feature.