Settings and activity
72 results found
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3 votes
An error occurred while saving the comment An error occurred while saving the comment 
AdminJennifer Vu
(Admin, Adobe)
commented
Hello Yarin,
Sorry for the inconvenience and thank you for your feedback.
We will investigate it.
Thank you
Adobe Acrobat Web team -
1 vote
An error occurred while saving the comment AdminJennifer Vu
(Admin, Adobe)
commented
Hello Stephanie,
Thank you for reaching out.
Are you seeing any error before it crashes. Is it possible for you to share files which you were not able to combine.Thank you
Adobe Acrobat Web team -
1 vote
An error occurred while saving the comment AdminJennifer Vu
(Admin, Adobe)
commented
Thank you for reaching out and reporting the issue. In order to investigate further, could you please share the sample documents and error message when attempt to split the files?
Adobe Acrobat WebTeam
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3 votes
Thank you for reaching out. Have you tried the "Open in Excel" feature after converting your PDF to Excel file format for better viewing experience?
Please see attached screen captures.
Regards,
Jennifer
Acrobat Web Team
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30 votes
An error occurred while saving the comment AdminJennifer Vu
(Admin, Adobe)
commented
Hi Kenneth,
Thanks for sharing your feedback. Is it possible to share the sample document files that did not convert to triage?
Regards,
Jennifer -
2 votes
An error occurred while saving the comment AdminJennifer Vu
(Admin, Adobe)
commented
Hi Ganesh,
Thanks for reaching out and reporting the problem with converting to Excel. In order to further debug this, please share the original file. You can send me the file on jvu@adobe.com as well.
Best regards,
Jennifer -
1 vote
An error occurred while saving the comment AdminJennifer Vu
(Admin, Adobe)
commented
Hi Erik,
Thank you for trying our free online compress service and reporting the issue.
Do you see the same error with other PDF files or only with this specific one?
Is it possible to share with us the PDF, so we can triage further?Thank you for your time in advance,
Jennifer -
6 votes
An error occurred while saving the comment AdminJennifer Vu
(Admin, Adobe)
commented
Hi Christine, thanks for reporting the issue. Could you please send us a screenshot of the error and the PDF test files (if possible) to triage?
Regards,
Jennifer V. -
1 vote
An error occurred while saving the comment AdminJennifer Vu
(Admin, Adobe)
commented
Hi Aiswarya,
Thank you for your feedback. Are you logged in to https://documentcloud.adobe.com as a paid or free user?
Could you provide test file and error message so we can triage?Regards,
Jenny -
1 vote
An error occurred while saving the comment AdminJennifer Vu
(Admin, Adobe)
commented
Hi Shauna,
By default, it should go to your /Users/<username>/Downloads folder. If you are using desktop browser, the settings are in your browser preference. Please see the screen capture. Hope it helps.
Regards,
Jenny -
1 vote
An error occurred while saving the comment AdminJennifer Vu
(Admin, Adobe)
commented
Thank you, Alex, for reporting. The team is currently working on zip download feature in the new DocCloud web app. Please stay tuned. Will let you know when it's completed.
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3 votes
We identified and corrected an issue that was affecting uploads of large files.
An error occurred while saving the comment AdminJennifer Vu
(Admin, Adobe)
commented
Hi Emily, we are looking into the file uploading issues. Can you please provide some info:
1. Test account (Adobe ID)
2. File size
3. Are you uploading via File upload or file sharing?
Thanks,
Jennifer
Hello Yarin,
Sorry for the inconvenience and thank you for your feedback.
We will investigate it.
Thank you
Adobe Acrobat Web team