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Settings and activity

74 results found

  1. Wors than Apple free Preview

    1 vote
    Need Info  ·  1 comment  ·  Acrobat Web » Combine files  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    AdminJennifer Vu (Admin, Adobe) commented  · 

    Thank you for your feedback. From the provided URL, we notice that you were in the log out state, please try to sign in to Acrobat web with your subscription account and let us know if problem is resolved.

    Adobe Acrobat team

  2. SLOW GLITCHY

    1 vote
    Need Info  ·  1 comment  ·  Acrobat Web » Create PDF  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    AdminJennifer Vu (Admin, Adobe) commented  · 

    Hello Samantha,
    Sorry for the inconvenience and thank you for reaching out.
    Do you see any error while performing task? Is it possible for you to share more details on what actions you performed so that we can investigate further?

    Thank you
    Adobe Acrobat Web team

  3. Hebrew text deleted when download

    4 votes
    Under review  ·  3 comments  ·  Acrobat Web » Export PDF  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    AdminJennifer Vu (Admin, Adobe) commented  · 

    Hello Yarin,
    Sorry for the inconvenience and thank you for your feedback.
    We will investigate it.

    Thank you
    Adobe Acrobat Web team

    An error occurred while saving the comment
    AdminJennifer Vu (Admin, Adobe) commented  · 

    Hello Yarin,
    Sorry for the inconvenience and thank you for your feedback.
    We will investigate it.

    Thank you
    Adobe Acrobat Web team

  4. crashes frequently

    1 vote
    Need Info  ·  1 comment  ·  Acrobat Web » Combine files  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    AdminJennifer Vu (Admin, Adobe) commented  · 

    Hello Stephanie,
    Thank you for reaching out.
    Are you seeing any error before it crashes. Is it possible for you to share files which you were not able to combine.

    Thank you
    Adobe Acrobat Web team

  5. Complaint

    1 vote
    Need Info  ·  1 comment  ·  Acrobat Web » Share files  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    AdminJennifer Vu (Admin, Adobe) commented  · 

    Thank you for reaching out and reporting the issue. In order to investigate further, could you please share the sample documents and error message when attempt to split the files?

    Adobe Acrobat WebTeam

  6. Convert PDF to Excel

    3 votes
    0 comments  ·  Acrobat Web » Other  ·  Admin →
    How important is this to you?
    Gathering Feedback  ·  AdminJennifer Vu (Admin, Adobe) responded

    Thank you for reaching out. Have you tried the "Open in Excel" feature after converting your PDF to Excel file format for better viewing experience? 

    Please see attached screen captures.


     Regards, 

    Jennifer 

    Acrobat Web Team

  7. Won't convert to PDF.

    30 votes
    1 comment  ·  Acrobat Web » Export PDF  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    AdminJennifer Vu (Admin, Adobe) commented  · 

    Hi Kenneth,

    Thanks for sharing your feedback. Is it possible to share the sample document files that did not convert to triage?

    Regards,
    Jennifer

  8. Bad Conversion from PDF to Excel with new version

    2 votes
    Need Info  ·  1 comment  ·  Acrobat Web » Export PDF  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    AdminJennifer Vu (Admin, Adobe) commented  · 

    Hi Ganesh,

    Thanks for reaching out and reporting the problem with converting to Excel. In order to further debug this, please share the original file. You can send me the file on jvu@adobe.com as well.

    Best regards,
    Jennifer

  9. "Free" compression

    1 vote
    1 comment  ·  Acrobat Web » Other  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    AdminJennifer Vu (Admin, Adobe) commented  · 

    Hi Erik,

    Thank you for trying our free online compress service and reporting the issue.
    Do you see the same error with other PDF files or only with this specific one?
    Is it possible to share with us the PDF, so we can triage further?

    Thank you for your time in advance,
    Jennifer

  10. Can't save PDF

    6 votes
    5 comments  ·  Acrobat for Windows and Mac » Editing PDFs  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    AdminJennifer Vu (Admin, Adobe) commented  · 

    Hi Christine, thanks for reporting the issue. Could you please send us a screenshot of the error and the PDF test files (if possible) to triage?

    Regards,
    Jennifer V.

  11. unable to create pdf

    1 vote
    1 comment  ·  Acrobat Web » Create PDF  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    AdminJennifer Vu (Admin, Adobe) commented  · 

    Hi Aiswarya,

    Thank you for your feedback. Are you logged in to https://documentcloud.adobe.com as a paid or free user?
    Could you provide test file and error message so we can triage?

    Regards,
    Jenny

  12. designate download location

    1 vote
    1 comment  ·  Acrobat Web » Other  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    AdminJennifer Vu (Admin, Adobe) commented  · 

    Hi Shauna,

    By default, it should go to your /Users/<username>/Downloads folder. If you are using desktop browser, the settings are in your browser preference. Please see the screen capture. Hope it helps.

    Regards,
    Jenny

  13. File Downloads (.zip)

    1 vote
    Resolved  ·  2 comments  ·  Acrobat Web » Other  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    AdminJennifer Vu (Admin, Adobe) commented  · 

    Thank you, Alex, for reporting. The team is currently working on zip download feature in the new DocCloud web app. Please stay tuned. Will let you know when it's completed.

  14. Cannot Upload Files

    3 votes
    3 comments  ·  Acrobat Web » Upload and Organize files  ·  Admin →
    How important is this to you?
    Resolved  ·  cfrench responded

    We identified and corrected an issue that was affecting uploads of large files.

    An error occurred while saving the comment
    AdminJennifer Vu (Admin, Adobe) commented  · 

    Hi Emily, we are looking into the file uploading issues. Can you please provide some info:
    1. Test account (Adobe ID)
    2. File size
    3. Are you uploading via File upload or file sharing?
    Thanks,
    Jennifer

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