Cannot Upload Files
Hi! I am an Adobe Employee, Emily Jansen. The upload functionality has not been working on Document Cloud for 2 weeks. I keep getting the message "Error Uploading - Timeout or network error". My colleagues have told me that they are experiencing the same issue. I use the Document Cloud to share presentations with customers and this is forcing me to use competing solutions like DropBox. I primarily use Google Chrome as my browser.
![](https://secure.gravatar.com/avatar/9ed403bbe7af84860b6993a178ada9cd?size=40&default=https%3A%2F%2Fassets.uvcdn.com%2Fpkg%2Fadmin%2Ficons%2Fuser_70-6bcf9e08938533adb9bac95c3e487cb2a6d4a32f890ca6fdc82e3072e0ea0368.png)
We identified and corrected an issue that was affecting uploads of large files.
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Dana Zumwalt commented
I can't upload my documents?
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John Tribble commented
Hi. I really counted on you for realiability. I can not find my cival lawsuit from GOVERNOR ABBOTT. AND I REALLY NEED IT. PLEASE HELP ME. IT AS IF YOU THROUGH IT AWAY PUT IY ON A CLOUD OR SOMETHING REDICULOUS. HELP.
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AdminJennifer Vu (Admin, Adobe) commented
Hi Emily, we are looking into the file uploading issues. Can you please provide some info:
1. Test account (Adobe ID)
2. File size
3. Are you uploading via File upload or file sharing?
Thanks,
Jennifer