Acrobat for Windows and Mac

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For a new feature request:

  1. Brief title
  2. Description of desired feature
  3. Why the feature is needed

For a new bug:

  1. Brief title
  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

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  1. Please fix linkCreation.dotm

    Acrobat Pro (for the last several versions) continues to install linkCreation.com into MS Word directories, even though it is known to cause Word either to crash or to throw VBA errors. Please either fix the template or stop installing it.

    8 votes

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    9 comments  ·  Creating PDFs  ·  Flag idea as inappropriate…  ·  Admin →
  2. BUG - Converting emails to PDF does not include jpg attachments

    I updated to Adobe Pro 2017 and using Outlook 2013 with all current updates. When I use the Adobe PDF Maker in Outlook it will not include any jpeg files. I have verified the conversion settings are correct, I have even tried dragging a group of emails into "combine files" in Adobe 2017 but regardless the jpeg attachments to not transfer.

    PLEASE HELP - I need the complete emails with all attachments for a legal case. I even purchased evermap to convert the attachments in a portfolio to PDF so they can be bates stamped. BUT if the attachment is…

    5 votes

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    4 comments  ·  Creating PDFs  ·  Flag idea as inappropriate…  ·  Admin →
  3. 3 votes

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    1 comment  ·  Creating PDFs  ·  Flag idea as inappropriate…  ·  Admin →
  4. Convert html to pdf on Mac

    Please allow html to be created as clickable pdfs on a Mac. The documentation you provide says it can be done on Firefox but that is false. Wasted hours with your support folks before they said it can't be done.

    3 votes

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    0 comments  ·  Creating PDFs  ·  Flag idea as inappropriate…  ·  Admin →
  5. Creating PDF from Office 365 Mac MS Word Results in a Network Error Unrelated

    Case ADB-7492668-J6J4 -Word file is uploaded with embedded fonts as per Preferences (see attached) to the document cloud and then PDF converting Acrobat provides following error (see attached) "Acrobat PDF Conversion could not be completed. This could be due to a network error or if there is no valid Acrobat online service membership." If you go through the same process except NOT embedding fonts the same document will convert to PDF without error. However, the fonts in the PDF file are now different in the Word file as they are no longer embedded. When using a MS OS and upload…

    3 votes

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    2 comments  ·  Creating PDFs  ·  Flag idea as inappropriate…  ·  Admin →
  6. Converting files - Acrobat XI Pro vs Acrobat Pro DC

    Acrobat Pro DC does not convert files as well as Acrobat XI Pro. I was told by support that developing code to convert every font is not possible; however it was possible for XI Pro. I don't want bells & whistles. I just want software that works. Attached are files converted via XI Pro and via Pro DC. Converting as a print file works but it is very inconvenient. I have lots of Word and Excel examples which I can send to someone. I do not want to attach confidential files in this type of forum.

    2 votes

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    0 comments  ·  Creating PDFs  ·  Flag idea as inappropriate…  ·  Admin →
  7. White Margins

    When converting, printing, or saving a document to PDF, Adobe Acrobat creates "white margins" on each conversion. To remove the extra margins you have to follow these steps for every document:


    1. Open PDF in Acrobat

    2. Select More Tools

    3. Select Print Production

    4. Select Set Page Boxes

    5. Check Remove White Margins

    This will remove the white margins created by Adobe and use the margins of the original document. I'm told from Adobe Support there isn't a way to permanently set a user preference to prevent adding white margins. Please enable this function as it is currently a pain to have to change…

    2 votes

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    0 comments  ·  Creating PDFs  ·  Flag idea as inappropriate…  ·  Admin →
  8. Original file name in PDF metadata

    What I’m looking for is a way to imbed the originating file name somewhere in the Meta data of the pdf for future reference. It would have nothing to do with the file name used for the PDF when exporting the original file. Use case: Often a client will rename a pdf and down the road I have to find the original Indesign file used to create that pdf.

    2 votes

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    4 comments  ·  Creating PDFs  ·  Flag idea as inappropriate…  ·  Admin →
  9. Acrobat DC compile files into single PDF, Illustrator files grayed out

    In Acrobat DC when attempting to combine files into single PDF and trying to select Illustrator files they are grayed out and cannot be selected. I have to drag them from the finder into Acrobat. This is a major pain and waste of time. Before the upgrade I could always select an AI file to add to a PDF. Now I never can, even when trying to replace a page with a new file. Illustrator and Acrobat are not talking to each other.

    2 votes

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    1 comment  ·  Creating PDFs  ·  Flag idea as inappropriate…  ·  Admin →

    Hi

    Acrobat does not support conversion of AI files to PDF via the Combine functionality.
    Can you confirm that you are combining AI files or PDF files created from Illustrator?
    Also, do you have Illustrator installed on your system?

    Thanks
    Tanvi

  10. Can't make PDF from .tif file BUG REPORT

    I receive .ai and .pdf files via email from customers. I convert these files to .tif in Photoshop. Until sometime around the end of October, I would create multi page PDFs with Acrobat, as proofs. The .tifs are used as print files. Now I get this error box. "Adobe Acrobat could not open 'WFFTBRAB2019WineSignage11x17batch1Page01.tiff' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded)."
    Here is my case number: ADB-9772660-R1Y5 

    2 votes

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    Need Info  ·  1 comment  ·  Creating PDFs  ·  Flag idea as inappropriate…  ·  Admin →
  11. Snipping Tool / Screen Shot Tool or Add-on in Adobe DC

    It would be hugely beneficial to have seamless integration of the Snipping Tool and Adobe DC with one-click creation of a PDF from a screen shot or screen selection. For the purpose of this request I am using a Windows laptop with the full suite of Adobe Creative Cloud. I can already create PDFs with one-click from most other Microsoft products such as Word, Excel, PPT and Outlook, but having Adobe be able to handle screen shots and even combine/edit them without going through file/save/rename/export/save will be a great enhancement to Adobe DC which is already a great product.

    2 votes

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    0 comments  ·  Creating PDFs  ·  Flag idea as inappropriate…  ·  Admin →
  12. Create multiple pdfs crashes

    Acrobat Pro DC latest version on Windows 10 (latest). after creating about 20 pdfs it catches out simply closing acrobat. Have same problem on multiple PCs. Has been happening for 6 months or so. Before that I could create 100s without a problem.

    2 votes

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    3 comments  ·  Creating PDFs  ·  Flag idea as inappropriate…  ·  Admin →

    Hi

    Thanks for sharing the steps. We are aware of a similar issue with OneDrive files and are working on fixing it.
    Can you check if you can convert Office files kept in OneDrive by right-click menu and the PDF gets created. Does the Office app remain open or does it get closed?

    Thanks
    Tanvi

  13. Acrobat DC takes over the computer when assembling PDF files.

    It seems that Acrobat DC wants to be in charge of my computer when assembling multiple PDF files into one PDF. After each file added, Acobat DC forces itself to have the focus, and brings itself to the front, no matter what other application I'm in. My computer has 24 cores, and 64 GIG of ram, yet Acrobat DC won't multi-task and let any other app have focus whiles it's assembling PDF files.

    2 votes

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    4 comments  ·  Creating PDFs  ·  Flag idea as inappropriate…  ·  Admin →
  14. Acrobat saves prior version of file exported from Indesign and ignores subsequent version

    This is a horrendous bug that I can recreate umpteen times. If a file is exported from Indesign to Acrobat, and then the Indesign file is edited and re-exported to Acrobat, if you try to save the revised version in Acrobat, Acrobat saves the original version (which I presume it holds in memory) and ignores the revised version. The only fix I have found is to close Indesign and Acrobat and start again - this seems to clear the prior version from Acrobat. This is really dangerous for users and immensely inconvenient. Adobe please fix asap.

    1 vote

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    Need Info  ·  0 comments  ·  Creating PDFs  ·  Flag idea as inappropriate…  ·  Admin →
  15. Error in PDF Maker: tagged lists

    When PDF Maker exports PDFs from MS Office, lists are not tagged correctly per the PDF/UA-1 standards.

    Each bullet or numeral character should be encased in an Lbl tag. Correct tag structure should be:

    L

     LI
    
    Lbl (the bullet or numeral character)
    LBody (the body text of the list item)

    At this time, PDF Maker does not include the Lbl tag and combines the bullet/numeral within the LBody tag.

    This is an incorrect, non-compliant tag structure.

    1 vote

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    2 comments  ·  Creating PDFs  ·  Flag idea as inappropriate…  ·  Admin →
  16. Access Error

    Won't let me create PDF from HTML doc's.
    Has been working up to Feb 5 2021 and now it states it doesn't recognize the file.
    If I can't use the app when needed, why am I charged every month for your service?

    Need this fixed or cancel service

    1 vote

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    Need Info  ·  0 comments  ·  Creating PDFs  ·  Flag idea as inappropriate…  ·  Admin →
  17. Tracked changes - change bars functionality has changed

    Settings that resulted in change bars being present when converting a word document to a PDF - to highlight new or revised content have been changed and do not function now.

    1 vote

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    Need Info  ·  1 comment  ·  Creating PDFs  ·  Flag idea as inappropriate…  ·  Admin →
  18. Acrobat PDFMaker -- incorrect and inconsistent page size printing from Excel

    When printing an Excel workbook, if any of the tabs have "autofit" turned on, or a Shrink to Fit percentage, the output PDF has different size pages, rather than being shrunk to fit.

    For example, print a simple workbook tab with 90% scaling on 8.5x11 paper, and the PDF created measures 9.44x12.22 inches. It should be 8.5x11 inches.

    This causes strange behavior during continuous scrolling, as the user expects to see the same size page boundary (A4/Letter) and they are all different. Other non-Adobe PDF software does not do this.

    1 vote

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    0 comments  ·  Creating PDFs  ·  Flag idea as inappropriate…  ·  Admin →
  19. Crashes from Word/Excel 2016; both the plug-in and Save As PDF

    I get repeated hard-reboot crashes when creating PDFs from relatively small simple Word documents. I follow the instructions, remove and re-add the plugin, still it can take 20 minutes to get a 9-page, no images or links Word document to PDF correctly. Please fix this.
    Windows 10, Acrobat Pro DC version 2020 (latest), Microsoft Word and Excel 2016.

    1 vote

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    0 comments  ·  Creating PDFs  ·  Flag idea as inappropriate…  ·  Admin →
  20. 1 vote

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    0 comments  ·  Creating PDFs  ·  Flag idea as inappropriate…  ·  Admin →
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