Can't make PDF from .tif file BUG REPORT
I receive .ai and .pdf files via email from customers. I convert these files to .tif in Photoshop. Until sometime around the end of October, I would create multi page PDFs with Acrobat, as proofs. The .tifs are used as print files. Now I get this error box. "Adobe Acrobat could not open 'WFFTBRAB2019WineSignage11x17batch1Page01.tiff' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded)."
Here is my case number: ADB-9772660-R1Y5
David Zetland commented
I have the same problem.
AR sometimes can convert TIFF to PDF and sometimes not. I've rebooted and that's worked. I've tried both "Create from single file" and "combine multiple files"... and i get "unknown error... cannot open document"
Joel Sarchet commented
Here are 2 files from last week. Please remember I'm on a iMac using Mac OS 10.13.6
1. copy file from mail (or thumb drive) to folder
2. drop file onto Photoshop is dock
3. In PhotoShop, flatten and save as .tif
4. Drop tif onto AcrobatDC icon in the dock
5. Get error
Same results if I use create/open commands in the apps.
I completely deleted AcrobatDC and Reader using the install app.
I tried to pick the most generic files I have but, these are active customer files please remove from public view if possible.
Model Name: iMac
Model Identifier: iMac18,3
Processor Name: Intel Core i5
Processor Speed: 3.4 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Memory: 16 GB
Boot ROM Version: 22.214.171.124.0
SMC Version (system): 2.41f1