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Acrobat for Windows and Mac

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114 results found

  1. Cannot do a Save As... to make a new document from a template. The buttons are not user friendly at all. Many options in the previous version cannot be found.

    1 vote

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    I am sorry for the inconvenience you are facing.
    Can you share with us the acrobat version and the operating system you are using

  2. Pretty much every time I open Acrobat, I get a window asking me if I want to restore the previous documents, because Acrobat had crashed the last time (but I didn't notice this -- I quit it manually and no notification of a crash until the next time I start up).

    2 votes

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    I am sorry for the inconvenience you are facing.
    Can you share with us the acrobat version and the operating system you are using

  3. 1 vote

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  4. WTF . . . what happened to the "save as" feature in my Acrobat DC program????

    3 votes

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    0 comments  ·  Other  ·  Admin →
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    Can you please provide a detailed description of your issue faced along with the steps to reproduce the same.

    Please also share the acrobat version and OS you are using.

  5. Dear Sir/ Madam,

    Good Morning!

    please see info ID: 6800.338.14.2.20020

    Thank you

    1 vote

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  6. We are a publisher which also publishes PDF version online. In trying to use the latest version (2019.008.20081) to save as reduced file size, the text becomes corrupted.

    2 votes

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  7. Steps to reproduce the bug: Open the attached pdf file and try to find the word "поиск" (using the search tool).

    Expected result: Acrobat finds the word "поиск" at the and of the first line.

    Observed result: Acrobat finds nothing.

    Environment: Windows; any version of Acrobat or Acrobat Reader.

    1 vote

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  8. Acrobat Pro DC Version 2019.008.20081 - Windows 10 64bit

    I configured the initial view setting in the Document properties, such as Page Layout, magnification, open to page, and Window Options
    But the initial view configuration is ignored when I open the pdf document, and the Acrobat shows last view settings and page regardless initial view setting.

    For example, I set the "Page Layout" with Two up and "Open to Page"
    with 1. then save and close. when I reopen the document, the Acrobat shows single page layout view and page 5 as the las view before closing document.

    The Initial…

    1 vote

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    0 comments  ·  Other  ·  Admin →
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    I am sorry for the inconvenience you are facing.
    We are not able to reproduce this issue at our end.
    Can you share with us some sample PDFs with which you are facing this issue.

  9. Steps to reproduce the issue: Open Acrobat and move window from one screen to another.
    Environment (OS, other related application versions, etc.) Mac OS 10.14.1, 2018 MacBook Pro
    Expected result: Should not crash
    Observed result: Crashes consistently

    11 votes

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    10 comments  ·  Other  ·  Admin →
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    Please update you acrobat to the latest version on Mac and try to reproduce the scenario.

    Let us know if you still face this issue.
    Thanks!!

  10. I'm using Adobe Acrobat DC and MadCap Flare 2018 r2 on a Windows 10 operating system.

    Steps to reproduce:

    1. Build a PDF in Flare.
    2. Open the PDF from inside Flare.
    3. Double-click on a different PDF in Windows Explorer.

    Expected result: Second PDF opens.
    Actual result: Second PDF does not open. The error message that shows up sometime later says: Acrobat failed to connect to a DDE server.

    MadCap support has been unable to resolve the issue.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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    I am sorry for the inconvenience you are facing.
    Can you share with us the acrobat version you are using

  11. There is a bug in this software that does not allow you to save the document. A blank window pops up and nothing shows, i.e. where the file could be saved. Only after several attempts does the "save as" window fully show up. What is the solution for this bug?

    5 votes

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    1 comment  ·  Other  ·  Admin →
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    I am sorry for the inconvenience you are facing.
    Can you share with us the acrobat version and the operating system you are using
    Also some sample PDFs with which you are facing this issue.

  12. dont crash and have a **** program that loses large amounts of work. Thank god there was an auto save oh wait it crashed and didnt work too.

    super!!!!!

    2 votes

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    0 comments  ·  Other  ·  Admin →
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    I am sorry for the inconvenience you are facing.
    Can you share with us the acrobat version and the operating system you are using

  13. 1 vote

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    0 comments  ·  Other  ·  Admin →
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    I am sorry for the inconvenience you are facing.
    Can you please details the issue you are facing.
    Can you share with us the acrobat version and the operating system you are using
    also can you share with us some sample PDFs with which you are facing this issue.

  14. I mostly use the Edit or Prepare Form tools. While I'm updating my document, Acrobat crashes at random times. There is nothing consistent, it just seems to be more finicky after the most recent update. After it crashes, I reopen it and the customized toolbar on the right has reverted back to the default tools. This is very inconvenient and happens several times a day while editing or preparing a document. Is this a known issue and is there a fix for this?

    1 vote

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    0 comments  ·  Other  ·  Admin →
    How important is this to you?

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    I am sorry for the inconvenience you are facing.
    Can you share with us the acrobat version and the operating system you are using
    Can you share with us some sample PDFs with which you are facing this issue.

  15. When I first open Acrobat the first time I try to do a SAVE AS to a different location...the document is not saved to the target location. Second time I tray it, document IS saved to target location.

    1 vote

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    0 comments  ·  Other  ·  Admin →
    How important is this to you?

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    I am sorry for the inconvenience you are facing.
    We are not able to reproduce this issue at our end.
    Can you share with us some sample PDFs with which you are facing this issue.

  16. Resizing a window by dragging the lower right corner is very laggy. Often, the mouse pointer is halfway across the width of the window before the window starts to resize. It then jumps repeatedly to catch up with the mouse as you resize the window.

    On a late 2016 MacBook Pro, Mojave, 16 GB ram,
    Acrobat DC Pro version 2019.008.20074

    6 votes

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    12 comments  ·  Other  ·  Admin →
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    Hi,

    Thanks for reaching out to us for your concerns.

    I would request you to kindly update to the latest available version of Adobe Acrobat DC using “Check for updates”

    Also please send a screen recording video of the issue that you are facing to us at ajain@adobe.com

    Thanks
    Ayush Jain

  17. windows 10, Acrobat pro DC 2019.008.20074

    bug?

    description of issue:
    - page zoom of pdf is fit width
    - select text/location where the link must be inserted
    - right mouse click -> create link
    link action = go to a page view
    - click next
    - go to page/section to where the link must go
    - click Set link
    - the pdf jumps back to the location of the selected text.

    and now the page zoom is not longer fit width but custom.

    2 votes

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    1 comment  ·  Other  ·  Admin →
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    I am sorry for the inconvenience you are facing.
    We are not able to reproduce this at our end.
    Can you share with us some sample PDFs with which you are facing this issue.

  18. Acrobat DC keeps crashing. I don't know if the crashes are being reported back to Adobe or not. It is Hanging/Crashing on SaveAs and during editing.

    19 votes

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    7 comments  ·  Other  ·  Admin →
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    I am sorry for the inconvenience you are facing.
    Can you share with us the acrobat version and the operating system you are using
    Also some sample PDFs with which you are facing this issue.

  19. Document disappeared completely. The most bizarre disappearance of a 30 minute project EVER.

    2 votes

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    0 comments  ·  Other  ·  Admin →
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    Acrobat has inbuilt mechanism for Auto-save to recover files in case of a crash.
    Requesting you to please let us know if you have received the prompt to recover your file on relaunch.

    The default time settings of Auto save are present & modifiable at-
    Preferences-Documents Section→
    Save settings.

  20. What is the point of having a PROPERTIES button when it is grayed out and cannot be used?

    1 vote

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