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Acrobat Crashes with Multiple Monitors

Steps to reproduce the issue: Open Acrobat and move window from one screen to another.
Environment (OS, other related application versions, etc.) Mac OS 10.14.1, 2018 MacBook Pro
Expected result: Should not crash
Observed result: Crashes consistently

11 votes

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Bryce Steiner shared this idea  ·   ·  Report…  ·  Admin →
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Need Info  ·  digvijay singh bisht responded  · 

Please update you acrobat to the latest version on Mac and try to reproduce the scenario.

Let us know if you still face this issue.
Thanks!!

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  • Aennie commented  ·   ·  Report

    Same here: updated to OS 10.14.2 German version this morning -> no crashes when dragging the window from the Macbook screen onto the external screen.

  • Anonymous commented  ·   ·  Report

    Updated MacOS (Mojave) to 10.14.2 today and it is possible to drag the Acrobat window to the larger screen again.

  • Anonymous commented  ·   ·  Report

    The sad part is that they don't even look into this.
    If they can't fix it, sure, i can understand.
    But at least have the decency to reply to this thread for crying out loud...
    Status: NOT EVEN UNDER REVIEW
    #shame #shame #shame
    #gimmeyourmoneynowpissoff

  • F T commented  ·   ·  Report

    This is ****** ridicolous, paying so much money every month and after several weeks there is still no fix...pathetic

  • F T commented  ·   ·  Report

    This is ****** ridicolous, paying so much money every month and after several weeks there is still no fix...pathetic

  • Anonymous commented  ·   ·  Report

    come on, Adobe...please look into this?

  • Anonymous commented  ·   ·  Report

    So, Adobe...something happening on your side yet?

  • Aennie commented  ·   ·  Report

    Same here:

    Crashes since Mojave update (installed at the end of last week)

    Adobe Acrobat Pro CC2019
    MacBook Pro 15-inch, 2017
    mac OS Mojave 10.14.1

    Same as "AF" wrote: As soon as you drag screen to (larger) external monitor (Apple Thunderbolt Display), Acrobat crashes (unexpectedly).

    ----

    Edit:

    I cannot open the Acrobat Pro at all when:

    – I last opened it on the built-in MacBook screen
    – then tried to drag the window from there to the external display
    result: the program crashes immediately

    after computer restart:
    – the program "remembers" its last position (which would have been the external display) but cannot be opened there
    result: cannot open the programm at all, whether on the internal nor on the external display!

  • Anonymous commented  ·   ·  Report

    Yes, same here.
    Macbook Pro | Version 10.14.1 (18B75)
    Acrobat will only display on (smaller) Macbook monitor.
    As soon as you drag screen to (larger) external monitor, Acrobat crashes ("unexpectedly").
    Occured after: updating Mac OS to Mojave.
    First occured: nov 7th 2018.