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Acrobat for Windows and Mac

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13 results found

  1. cant sign documents, although there are signatures it doesnt show it

    1 vote

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    0 comments  ·  Adobe Sign  ·  Admin →
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    Need Info  ·  Adminsagrover (Admin, Adobe) responded

    Hi,

    Can you please describe your workflow in a bit more detail? Which application are you trying to use inside Acrobat?

    Regards,
    Sandeep

  2. Stop asking me to sign in every time I open a document

    Please stop asking me to sign in every time I open a PDF document. The pop up screen is very annoying

    28 votes

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    22 comments  ·  Adobe Sign  ·  Admin →
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    Need Info  ·  Adminsagrover (Admin, Adobe) responded

    Hi All,

    We are sorry for the inconvenience caused to you. Requesting you to please provide the below details :

    1. Do you see the sign in dialog with any PDF file or with specific PDF file?
    2. Can you please share a snapshot of the sign in dialog being displayed to you?

    Regards,
    Sandeep

  3. Can you tell me where the work flow button is - I need to send a form for review and sign off for several people

    1 vote

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    Need Info  ·  2 comments  ·  Adobe Sign  ·  Admin →
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  4. Create a link to the contract document for us to send customers from our own email

    Create a link to the contract document for us to send customers from our own email

    2 votes

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    2 comments  ·  Adobe Sign  ·  Admin →
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    Need Info  ·  amukherj responded

    Can you please explain your workflow in a bit more detail please?

  5. Bug: Cannot send for signature

    Steps to repro:
    1. open an already saved pdf with a field for signature
    2. Click 'send for singature' in the right hand nav
    3. complete the info and click next
    4. receive error saying that cannot connect to service per the screenshot attached

    Environment:
    Mac OS Sierra (version 10.12.6)
    Adobe continuous release version 2018.009.20044

    Expected result:
    That I can send for signature

    Observed results:
    Get an error and cannot proceed to send for signature

    11 votes

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    Need Info  ·  7 comments  ·  Adobe Sign  ·  Admin →
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  6. Signatures

    When creating a signature for example drawning your own. Would be great if you could add a feature to save the exactly same signature across your devices. Because you want the signature that you draw look the same.

    9 votes

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    Need Info  ·  1 comment  ·  Adobe Sign  ·  Admin →
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  7. Adobe Sign Cannot Send Docs 8/18/17

    Adobe Sign is not working 8/18/17 for sending any documents. We have tried sending from multiple accounts and a variety of different documents. We have tried using the workflows and just the Send button. It gives back this message: Adobe Sign was unable to create your agreement because the document could not be thumbnailed. Please let me know you need more information.

    2 votes

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    Need Info  ·  0 comments  ·  Adobe Sign  ·  Admin →
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  8. Can't search for documents in Google drive when adding a contract to Adobe Sign

    When I use the Google Drive File Picker in Adobe Sign and trying to search, the result is always blank. The same search in Google Drive shows the files I'm looking for.
    macOS 10.12.6 using Chrome Version 60.0.3112.90.
    The problem occurs on different adobe sign accounts and different laptops.

    2 votes

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    0 comments  ·  Adobe Sign  ·  Admin →
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    Need Info  ·  Amboo Srivastava responded

    We apologise for the issue you are facing. We need some more information from you to be able to investigate this further:
    1. Do you see a completely blank file picker dialog? Or you see the file list but search returns 0 results in Google Drive files?
    2. Can you please try quitting all Chrome browser instances (check that no Chrome instance is running in activity monitor) and then re-try?
    3. Do you observe the same on Windows too?

    Thanks,
    -amboo

  9. Signature not synced

    Signature Created in Adobe Fill and Sign Mobile App is not available in Desktop Version of Acrobat. Signatures are not getting synced. Even though the Adobe ID is same.

    3 votes

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    0 comments  ·  Adobe Sign  ·  Admin →
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    Need Info  ·  Amboo Srivastava responded

    We apologise for the issue you are facing. We are however not able to reproduce it.

    Can you please try the following steps and let us know your results:
    1. On Desktop, sign out from Reader/Acrobat
    2. On Mobile, sign in with your Adobe id, create a signature/initials and wait for sometime (for signature to sync). Try to sign a simple PDF document
    3. On Desktop, launch Reader/Acrobat, sign in now, open a PDF and go to Fill &Sign app. Open a simple PDF and try to add signature/initials now. Do you still not see the signature created on mobile? Please let us know

    Thanks
    -amboo

  10. where cc is loaded on a particular machine, why does opening adobe acrobat dc not automatically sign you in, when cc is signed in??

    Adobe cc fails to sign in at startup, but when it is signed in opening an adobe dc attachment still fails to sign in to use signature.

    Windows 10 pro (64 bit) running on a dell xps 15" 4k screen 2017 laptop.

    2 votes

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    0 comments  ·  Adobe Sign  ·  Admin →
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    Need Info  ·  Amboo Srivastava responded

    We apologise for the issue you are facing. Are you still having this issue?

    After you have signed-in in CC and launch Acrobat, you need to wait for a few seconds before the signing-in process completes in Acrobat.

    Thanks,
    -Amboo

  11. Why can't we have a watermark removal option

    2 votes

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    0 comments  ·  Adobe Sign  ·  Admin →
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    Need Info  ·  Amboo Srivastava responded

    Thanks for your feedback. Can you please elaborate on the problem you are facing?
    1. Are you working in Acrobat/Reader?
    2. Do you want an option to remove watermarks from an un-signed PDF document or from a signed PDF?
    3. Do you want to remove watermarks from PDFs you created or the documents you have received from others?

    -Amboo

  12. Adobe acrobat delete of text

    I open up my pdf file and try to delete some of my text, some does delete and some other text also deletes, but then it appears under the text like it is embedded in the background of the pdf. Can anyone help please?

    5 votes

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    0 comments  ·  Adobe Sign  ·  Admin →
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    Need Info  ·  AdminTariq Ahmad Dar (Community Manager, Adobe) responded

    Hello,

    Sorry for the delay in response.
    Is this issue happening with all the files? This may happen if the file was a scanned document.
    Make sure you have updated your application to the latest update and try again. Let us know how it works at your end.

  13. Adobe Sign adds a blank page after every page on imported Google Documents

    Adobe Sign adds a blank page after every page on imported Google Documents. I didn't find Adobe Sign as an option so I filed this under Acrobat. When we save the document to Word docx the problem does not occur.

    3 votes

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    1 comment  ·  Adobe Sign  ·  Admin →
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    Need Info  ·  Amboo Srivastava responded

    Thanks for reporting this. Can you please elaborate on your problem, with steps to reproduce the issue? Also, please share a screenshot/bugfile, if possible, that demonstrates the issue.

    Thanks,
    -Amboo

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