411 results found

1. Loading forever

   Fill & Sign - the loading page blue spinning has been loading for hours.

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   Resolved  ·  AdminAshu Mittal (Product Manager, Acrobat, Adobe) responded

   Hi,

   We have made a couple of fixes that should help resolve this issue. Could you please re-try and let us know if there are still problems loading Fill & Sign.

   Thanks,
   Ashu Mittal
   Sr. Product Manager

2. Won't stay logged in

   It's really nice to see all the pretty pictures when I log in, thanks so much, it really helps the functionality of your product. If you aren't too busy with fascinating art, could you look into the reason why the "stay logged in" feature doesn't work on my Windows 10 Pro PC? It would also be convenient if when I sort the pile of forms, they remain in the sorted order, rather than me having to re-sort them every single time I log in.

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   Resolved  ·  1 comment  ·  Fill & Sign  ·  Delete…  ·  Admin →
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3. Great Customer Experience

   Thank you Sumit for helping me solve my issue with my Adobe Pro DC account. Your support was impressive and timely

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4. Design change

   The new changes to the desktop and location of all functions is horrible. You keep changing thing in the name of improvements. But what you customers can function or use your product because of you changes I believe your going the wrong direction!!

   Frustrated in Adobe Sign

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5. YOU GUYS SUCK!

   Your devops team sucks. Your customer service sucks. And the new "user experiences" that you guys keep trying to roll out -- they all suck too.

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6. Slow

   Increasingly I have to refresh or restart the application when using fill and sign, etc. It's become painfully slow while other internet based software (not Adobe) continues to run smoothly. I'm not sure what is going on.

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7. Send for Review

   You can get it to work. Your support team where on my PC for 2 hours today. and they said the online version works and it doesn't. I still can not send anything out for signature to clients. I have had enough.

   3 votes

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8. Death by a Thousand Paper Cuts.

   Let me first say that I LOVE Adobe products. I have used Photoshop, Illustrator, After Effects, Premiere Pro, and even Flash back in the day.

   My experience with something as seemingly simple as Adobe Sign... has been horrific so far. I'm an entrepreneur, and all I wanted to do yesterday was send a test document to sign so I could see how it worked, and then send a contract to one of my first clients.

   It's now day two, and I still can't get it to work. One, the service is buried, so it took me a while to figure out how to even access Adobe Sign. I didn't know if it was an app I downloaded or only available online. I did find it once, created a test document to sign, put in signature fields and date fields with the tools, and sent it to two of my emails as a test. Only one email received it (I quadruple-checked the spelling and my inbox and my spam). On top of that, when I opened the document that did get properly emailed, there was no way for me to sign it.

   Adobe.com is constantly opening new tabs every time I click on any link, so in my search to figure out what I did wrong, looking for documentation on how this worked, I must have navigated away from the Document Cloud (which I didn't realize at the time what that even was).

   I couldn't remember where I accessed that Adobe Sign area, but everywhere I looked, Adobe.com was telling me I needed to buy it. "But... I just used it. You're telling me I need to buy it? I'm logged in. It should know I already have this." I tried to find where it said that Adobe Sign was included in my subscription (which I did EVENTUALLY find). I didn't know if this was a glitch or I'd somehow activated a demo and it wasn't really included. I contacted customer support, got bounced through five people who all thought it was someone other specialist's problem. By the time I actually got to the final person, I'd finally figured out that it's listed under web apps, and that I DID have it, but it still didn't explain why adobe.com was still trying to get me to pay more money for something I already had.

   The tech specialist gave me some resources (which were helpful). He explained there were two ways to access Adobe Sign. He asked if this was helpful and solved my problem. I honestly didn't know if it had or not. There were too many problems to even know what to ask at this point. He asked if he could close my case, so I said sure because I assumed he didn't want to sit there and wait for me to read everything.

   The documentation started out great! Until it started referencing menus and screens that I had not seen, and could not find anywhere. It talked about the importance of setting up your profile and settings in the beginning, but not where I needed to actually go to access them. My screen looked completely different, with fewer options than what was in the documentation. Were they on a desktop app? Was this a difference between Mac and PC? Was this online? Were these settings specifically for Sign or generally for my Adobe account? I looked everywhere I could think to. Nada. I still have no idea where those settings are. They looked important too--things like setting up my signature, timezone, stuff like that.

   I spent my whole day wrestling with this. Today, I woke up determined to tackle it. "I don't need to know everything there is to know about Adobe Sign. I just need to do another test, get that to work, repeat on my contract, and send it to the client. I can do this."

   But now, when I try to sign a document (which, by the way, if I need to sign it and the client needs to sign it, why are there only two options for if I need to OR if I need someone else to sign? Why isn't there an option for us both to sign?) I just get endless "Loading Adobe Sign..." and the spinning wheel of death, which has been spinning the entire duration of while I wrote this up (and I did try things like closing all other adobe tabs, restarting Chrome, restarting my computer). This experience has been like a death by a thousand paper cuts. I KNOW it shouldn't be this difficult. My stepdad talks about how easy it is to use--that's how I found out about it. But here I am midway through day 2, infinitely frustrated, and rapidly losing confidence that I can even use this product.

   Let me first say that I LOVE Adobe products. I have used Photoshop, Illustrator, After Effects, Premiere Pro, and even Flash back in the day.

   My experience with something as seemingly simple as Adobe Sign... has been horrific so far. I'm an entrepreneur, and all I wanted to do yesterday was send a test document to sign so I could see how it worked, and then send a contract to one of my first clients.

   It's now day two, and I still can't get it to work. One, the service is buried, so it took me a while to figure… more

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9. Please bring back old design

   the new Sign Agreements GUI is horrible. Please bring back the prior interface. (1) I cannot tell from the Sign Agreements screen whose agreements they are and there's no way to add that column; (2) I used to be able to download content of a signed form. Now when someone enters a lot of text in a text field, I cannot tell what the remaining texts are.

   50 votes

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   Resolved  ·  20 comments  ·  Send for Signature  ·  Delete…  ·  Admin →
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10. my docuyment is "red-only"!!!! WTF??! I didn't ask for that

    EXPLAIN HOW TO USE IT!!!!!!!

    I'm certainly paying enough!!!!!!!!!

    The online help jut gave me instructions that wasted hours of labor when I'm on a tight deadline. THANKS. A. !@#$%ing. BUNCH.

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11. Bad Customer Experience

    I am an Adobe employee, and I am having problems with my Adobe DC product. I've reached out for help via phone and chat. It's been over 30 minutes and I haven't reached anyone, and I haven't received any update about progress toward speaking with someone.

    This is bad. I'm a bit embarrassed this is the experience. Thought we were further along in this regard.

    Happy to share my experience with a support manager in San Jose, if needed.

    Dom

    4 votes

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12. New UI is terrible. Thanks, I hate it.

    This new layout is dumb.

    All it shows it "Recent" Documents. There are few ways to filter. there is no advanced search to find specific documents. there is no browse feature.

    Thanks, I hate it.

    54 votes

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13. Adobe sign not working

    Jos Ladaraan Adobe Signia ei olisi ruudullani pyörinyt jo useita minuutteja, olisin allekirjoittanut monta dokumenttia

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14. Can't delete sign templates

    I'm can't find the delete option for sign templates, and manage option disappeared too. There is no dropdown menu in the "for signature" page.

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15. Thank you for bring back Adobe Sign Manage

    thank you for bring back adobe sign manage!
    THANK YOU!

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16. Please bring back the old Signature UI

    This is regarding Adobe e-sign - For Signature.
    I really dislike the new UI - can you restore the Old UI for "For Signature"? The old UI is so much better than this current tabular, boring screen, where you can not sort by owner.
    In addition, the new side panel is also not user friendly. The printing option disappeared. You have to scroll down to find options.

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17. avalible across team

    Within our team we have several licences and staff send adobe sign under their log in.
    The sent for signature should be available for any of the team to chase an outstanding signature and see what is outstanding.

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18. New update is terrible.

    This update is terrible.

    53 votes

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19. ****** new layout

    New layout is ******* *, Cant find anything, Why the * have you idiots moved everthing all over the place.

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20. Adobe Sign GUI

    What happened to the column that told me who I sent the form to? That was a useful feature. Please put it back. Now the column says "owner" and lists: you, you, you, you, etc. That's a useless feature. I know who I am. What I need to know is who I sent the form to.

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