638 results found
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Signature
Trying to send a document for signature and it keeps saying "something went wrong". Been trying for over 30 min.
1 voteHello,
We are sorry you are having trouble with this feature, could you provide more information about it? For example if is with an specific file, the steps you do and any other information that you might deem important.
Thanks,
Sign in Acrobat Web Team
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Very frustrating morning utilizing Adobe
Hello,
I have some hardships I am experiencing with Adobe today. I have been working for about 2 hours now to try and compile a file to send for signature. It is very time consuming to delete out the auto populated fields I don't need (in the past, I could just hit the delete key and It went quickly), the file keeps erring out on me which results in kicking me out of it. I then have to log out of the website entirely and log back in to try and work on it again. It does not save my…2 votesHello Jill,
We are sorry that you are having trouble with Acrobat. Could you provide more information about this issue? For example the error you are seeing, if it only happens with a specific file (would be good to share it to us if you can) and any other detail that you deem important.
Thanks,
Sign in Acrobat Web Team
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New Adobe Sign Interface is Horrible
Im really hating the new Adobe Sign Request Signature function. Its really not efficient at all. It takes me twice as long now to prepare a document for signatures. There should be a setting we can choose to leave our default on the older version should we so choose, instead of being forced into the new version, then to search for how to switch to legacy versions. Not a happy chappy here.
2 votesHello,
We are sorry that you are having trouble with this update, could you tell us why you prefer the old version instead of the new update? So we can improve our design and product. We really appreciate your feedback.
Thanks,
Sign in Acrobat Web Team
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Angry - very angry!
By immediately going back to the old format on ADOBE SIGN - THIS IS A TRAVESTY - there was NOTHING wrong with the old format. You have lost your minds if you think this is functional or intuitive. What galactically stupid programmer thought this was an improvement?? After 10 years - I am out and changing to something better than this garbage. This needs to be blown up on social media to get you to change.
1 voteHello David,
We are sorry you are having trouble with the new update. Could you provide more information about the problems you have about it please? This would help us improve your experience.
Thanks,
Sign in Acrobat Web Team
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I hate Adobe.
Everything. I hate Adobe; it used to work so well and now I waste so much time trying to get the edit function to work that this subscription, that I have had for years is no longer of any value.
1 vote -
NO LONGER EDIT LIKE IT USED TO
We used to be easily edit a pdf, NOW IT DOES NOT EDIT ANYMORE. WTF!
1 vote -
e-sign - absolutely awful!!
Please, please, please, please, please revert back to the old e-sign - this is soooo awful! Did a five year old develop it!?
1 voteHello Susan,
We are sorry that you are having trouble with this update, could you tell us why you prefer the old version instead of the new update? So we can improve our design and product. We really appreciate your feedback.
Thanks,
Sign in Acrobat Web Team
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Terrible Customer Support
the support is awful. After 2 hours, i was not able to get anywhere. the support agent left and i had to start over
1 voteHello Emery,
We are sorry to hear this. Please feel free to report your issue in this forum including any detail you consider important and we will do a follow up and get back to you.
Thanks,
Sign in Acrobat Web Team
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New Update Horrible Sept 2023
New Adobe Modern update is HORRIBLE. E-signature function has decreased exponentially in usability and ease. I wish there was a way to revert back to the last OS.
1 voteHello,
We are sorry that you are having trouble with the new update. Could you provide more information about what is causing you issues? Also, to revert back to the old version you can do the following steps:
- Click on your profile
- Select Settings
- In E-signing settings, uncheck the box for "Use the latest version of Request e-signatures"
- Click Save and wait for the confirmation toast
This will apply only to NEW drafts created after changing this setting
We appreciate your feedback and please let us know if you have any more issues with this feature, we welcome any information that you can provide to improve your experience.
Thanks,
Sign in Acrobat Web Team
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e-signatures is not working
My IT department has asked I email you directly. I am trying to use e-signatures and it is not working. It says to contact the Administrator. It was working on Friday. Please help as I have agreements I need to send through. Rachel
1 voteHello Rachel,
We are sorry that you are having trouble with this feature. Could you provide more information about this issue? For example, the steps you are following and in which steps does the feature stopped working for you, the sizes and types of the documents you are trying to send for signature.
We really appreciate your feedback and we will work on fixing this issue in future updates
Thanks,
Sign in Acrobat Web Team
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Reminders on E-signing
I am shocked with how many things Adobe have managed to break with each update. To add to the extensive list of things going wrong - reminders for e-signatures are now suddenly working, meaning our entire client list just got reminders for documents they have already signed. So you've managed to fix it, while simultaneously breaking it.
1 voteHello Carli,
We are sorry that you are having trouble with this feature. Could you provide more information about this issue? For example, how many clients are receiving signing remainders on already signed documents, if is with a specific remainder for example daily or weekly.
We really appreciate your feedback and we will work on fixing this issue in future updates
Thanks,
Sign in Acrobat Web Team
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Go back to the old e-sign, new one is rubbish
your new Adobe e-sign is rubbish! So many more steps than before, it jumbles the document title and I have to rewrite it, I placed the signature box where it should be and nope, it changed the location and now the signature is in a completely different place! I have to add email addresses all over again and names - why do I need to add names!? Revert back to the old method immediately, there was NOTHING WRONG WITH IT! The old way was so much easier to use, so much more versatile and do you really think that I…
1 voteHello Susan,
We will like to know more about your issue with new the new update. Could you provide more information about it? Also if possible, can you share the document that you used? It will be really helpful to have it.
Thanks,
Sign in Acrobat Web Team
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Disappointing - Can't share link not uploading
PDF link share not working -thanks!
1 voteHi Evie Seifu,
Thank you for providing your feedback. We apologize for any inconvenience you may have encountered while using Acrobat Web.
Are you experiencing issues sharing a specific file, or is the problem common for all your files? Can you provide a screenshot of the error you are encountering while sharing?
Your input will greatly assist us in promptly resolving the issue you're experiencing.
Regards,
Amit.
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Good program but there's a glitch
Hi the bulk send option has stopped working. When I go to send the document, it says can't connect to the adobe server
1 voteHello Gabrielle,
We are sorry you are having trouble with this feature. Could you provide more information about this issue. For example, the steps you use to reproduce it, if is constantly happening, if is with a file in specific or any information that you deem important.
Thanks,
Sign in Acrobat Web Team
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Program is getting worse not better
Your program doesn't work anymore!
I select Request e-signatures and then get one of the many pages I want to bring over and it goes immediately into add email and name mode and ready to send.... but I need to add 6 more pages. I go in to EDIT and try to add pages and it brings them in but I can't read the tiny thumbnails to confirm they are the right pages. Then I say save and I get two errors at the bottom of the page.
This program has only gotten worse since I first started with it.…
1 voteHello,
We are sorry that this update is causing you issues. Could you provide more information about this issue? For example what are the errors that you mention, the steps that you do to encounter this issue and anything you deem important will be helpful for us.
We really appreciate your feedback and hope you give us more information on how we can improve this feature.
Thanks,
Sign in Acrobat Web Team
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worst update to an already working system
why has adobe changed the way e signatures can be sent this has all changed and is a lot longer to send
1 voteHello,
We are sorry you are having trouble with this feature. Could you provide more information about it. For example, what is in specific the issue you are facing or any information that you deem important will really help us.
We appreciate your comment and will like to get more feedback from you.
Thanks,
Sign in Acrobat Web Team
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E-signing Emails Not Received For Over A Week
We have now been told by several of our clients that they aren't receiving their e-signing email from Adobe until over a week later? This obviously disrupts our business significantly.
1 voteHi Carli,
We are sorry you are having trouble with this feature. Could you provide more information about this issue please? For example, if is with just emails outside your organization that are having this issue, also if the agreements are not getting redirected to spam or if they didn't get lost in their inbox, if you are getting the confirmation email that the agreement has been sent and any other information that you might deem important.
We really appreciate you bringing this issues to us.
Thanks,
Sign in Acrobat Web Team
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work gone
my changes are gone because the stupid app saved and HOW CAN U DELETE EVERYTHING I HAVE BEEN WORKING ON FOR 6 HOURS WHEN U SAVE
1 voteHi Oğuz Vatansever,
Thank you for providing your feedback. We apologize for any inconvenience you may have encountered while using Acrobat Web. Could you please describe the steps you followed? This information will help us reproduce the issue. Were you using a shared file or a personal file? Did the tab remain inactive for an extended period while you were adding comments? Additionally, when posting the comment, did the UI display any errors on the screen?
Your input will greatly assist us in promptly resolving the issue you are experiencing. Our team is prioritizing the saving issue, and I will provide an update once it is fixed.
Best regards,
Amit Gupta.
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Not a fan. Erasing data fom forms.
The new e sign is not working properly. Whether I have a prefilled form or fill it out in the cloud file, when I click on e signature, the program is inserting text fields in my form and overwriting the data I have typed in. I have sent test forms for signatures and the forms are blank.
1 voteHello Philip,
We are sorry that you are having trouble with this feature. Can you provide more information about this issue? For example, the steps that you do in Acrobat web and cause problems, also any information that you deem important will be helpful for us.
Thanks,
Sign in Acrobat Web Team -
HATE HATE HATE THIS VERSION
HATE THE NEW ESIGNATURE REQUESTS!!! this section has changed and I cannot work out how to add additional documents to this like the old version used to be able to do. Also where do I add comments and document titles. I really don't like this new format and the 'instructions' and videos are vague and inadequate. Very frustrating!!!
1 voteHello Gregan,
We are sorry you are having trouble with this update. Could you provide more information about this issues? For example, the steps you do in Acrobat web before encountering this issues, if is with a specific file or anything you deem important will be helpful for us.
Thanks,
Sign in Acrobat Web Team
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