76 results found
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E Signature now awful
The new e signatures is really terrible.
The previous version was much better.
Please fix this.1 voteHi Odyssey Property Concierge,
We're sorry you're having a bad experience. You can go back to Legacy E-Sign by selecting it on Settings. Only new drafts will send you to Legacy E-Sign, those that were made with Modern E-Sign will send you to Modern. Hope this information helps you, let us know if you still have troubles.
Thanks,
Sign in Acrobat Web Team
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Requesting Esigantures is BROKEN
Please allow us to revert to the old way of Requesting E-Signatures, the interface that actually worked. I already unchecked the box in settings to try the new interface, hoping it would get me back to the old way, and I'm still being forced to use the terrible awful stupid new website despite my wishes.
1 voteHi Emma Therrien,
We're sorry your having issues, in order to go back to Legacy or "old" E-Sign experience, you need to have unchecked the box on settings as you mentioned, new drafts created will be on Legacy, but the ones created while the settings were enabling Modern or "new" E-Sign, will send you to Modern E-Sign experience. If it still sent you to Modern, with the setting enabling Legacy, while preparing document, on Left Hand Panel (LHP), scroll down and click on "View More", and in the bottom of the panel an option to go to Legacy experience. Click it and it would send you to Legacy E-Sign.
Let us know if you still have any kind of trouble.
Thanks,
Sign in Acrobat Web Team
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New esignature module is bad
The new e-signature design is missing some essential features, such as: the ability to add a second file/document after adding the first, and to sign something BEFORE it gets sent to the recipient. Why would you make all these unnecessary changes to a module that worked perfectly well.
1 voteHi Emma Therrien,
We're sorry your having issues with the new e-signature. In order to add multiple documents you can use "Send in Bulk" it's under E-Sign > Get others to sign > Send in bulk.
And in order to sign before it gets sent, you could enable Sign in order and add yourself as recipient, or just add yourself as recipient (but in this case the signing could be parallel).
Let us know if the information provided helps you.
Thanks,
Sign in Acrobat Web
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No space for writing name while sending to bulk users
I want to share same documents to multiple users but there is no option to write name while sending bulk documents. How can we organize documents using an email address. There should be area to add names as well while sending bulk documents.
1 voteHello Sheridan Price,
We are sorry you are having trouble with this feature. The following steps might help you:
- On Home > E-Sign
- Click E-Sign (on top menu)
- Click on Send in Bulk
- Select or Drag and drop multiple files
- Under "Add Recipients" section
- Type email and click enter
- Repeat step 6 until all recipients are added
- Proceed to prepare document
Please, let us know if this information helps you.
Thanks,
Sign in Acrobat Web Team
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HOW TO PUT COMPANY STAMP TO A PDF
HOW TO ADDING A COMPANY STAMP TO A PDF
1 voteHello Teo,
For adding a stamp you can add it following this steps:
- Open a PDF
- On E-Sign tab select add/edit signature
- A dialog should open
- Select image from the top buttons
- Select the stamp you want to use
- Click save
- Place the stamp where you want it
In case you want someone else to stamp the pdf
- Open a PDF
- On E-Sign tab select Request e-signatures
- Add a recipient
- On the left panel select E-signature
- Select stamp
- Place the field where you want the stamp
- Send the agreement
Hope this helps, please let us know if this resolved your doubts.
Thanks,
Sign in Acrobat Web Team
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Attachment Option No Longer Available
A few days ago I realized the option to include an attachment had been removed from E-Sign. I'm not sure what drove the change or if the problem is on my end, but it's really disappointing to not have the attachment option any longer.
1 voteHello Kristy,
To add an attachment field to the document, follow the next steps:- Open the desire file with request signature.
- Add recipient.
- Click continue/okay.
- On Left Hand Panel, scroll and click "view more".
- Scroll down until you find "Attachments"
- Click on "Attachments"
- Click on the document and place the field
With this, the recipient should be able to attach a file to the agreement
Hope this helps and let us know if you have another issue.
Thanks,
Sign in Acrobat Web Team -
Date field default format problem
Why is Adobe Sign date field's default format European? Day/Month/Year?
Why can't the default be US format?
This is confusing my clients.
Also, the default date field should be date of signing!!1 voteHello Laura,
You can change the date format as you prefer by following this steps:
- Add a date field
- Click customize field
- On customize field type section click date format
- Select the format that you want to use
And done! With this you should be able to resolve your issue. Also we do offer a date of signing field, this one is different than the date field.
Please let us know if this resolved your issue.
Thanks,
Sign in Acrobat Web Team
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Adobe sign feature with date included
On the Adobe PDF sign feature, I'm coming up that when adding the recipient to date the signed document, you designate a format for the date. But when the recipient goes to sign, if they choose a format that doesn't fit the format chosen, an error message continues. But there is no guide or information/popup to indicate to the recipient the necessary format of the date that is needed in order for the document to be completed. I'm going to have use TEXT instead until I know this bug is corrected.
1 voteHello Tammy,
For this we have two options, first is to add a field of "Date of signing" where it will automatically fill the date when the document gets signed. The other option is to add a tooltip to the date field, you can do this by following the nexts steps:
- Add a date field
- Click customize field
- In customize field content section click on tooltip
- Add the instructions you need
And done!, with this you should able to see a tooltip when hovering over the date field. Also we do offer a message with a suggestion of how to fill it, should say something like "Please enter valid date, e.g., '12/31/2011'"
Hope this helps.
Thanks,
Sing in Acrobat Web Team
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Removed functionality to CC recipients
It appears in this latest update you removed the ability to CC someone on a signature submission. We used this all the time as FYI and do not want to have additional people required to sign or review
1 voteHello,
You can add a CC email in the Review and send dialog following this steps:
- When you finish adding the fields for the recipients, click Review and send
- A dialog should open, where you can see the recipients emails, the name of the agreement and under the message text box there should be a More options link
- Click More Options
- At the bottom there is a section for Add CC
- Add the email you want as CC and click Add
- The email will appear under this section, you can remove it if need it or add more before you send it.
You can go back to editing the agreement if need it and the CC emails should be saved!
Please let us know if this was useful to you.
Thanks,
Sign in Acrobat Web Team
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New E-Sign removed Features
Functionality for E-Sign features have seemed to disappear. Half the time I get forced into legacy view, honestly I would prefer to have the option to switch.
Adobe Acrobat's web interface is very buggy. Most of the time I cannot open or edit files without follow a very specific flow. For example, If I click on a Bulk send agreement draft in Recents and choose to edit it, it freezes. I have to go through the E-sign menu or create an all new bulk send most of the time.
1 voteHi Peter,
We are happy to inform you that the issue that cause you problems for Send in bulk have been investigated and fixed. Please let us know if you continue to face this issue or you encounter any new ones.
Thanks,
Sign in Acrobat Web Team
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multiple docs when sending for signature
you have removed the "add multiple documents" when sending for signature feature, please revert this back, as your combine files is not efficient enough. i fail to see how this being removed is agreeable to your customer base! please add it back in
1 voteHello Muniz Adam,
We are sorry that you are having trouble with the new update. For adding multiple files for signature request we do support multi selection. You can try selecting from the beginning more than one document when prompt to pick a file, this can be done by uploading them directly from your computer or using the previously used files in Acrobat.
We appreciate your feedback and please let us know if you have any more issues with this feature, we welcome any information that you can provide to improve your experience.
Thanks,
Sign in Acrobat Web Team
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File Access Issue
Authorized viewers on my documents are receiving pop-ups saying they are "not authorized to view the file" - please fix this.
1 voteHi Giovanna,
Thanks for reaching out. For fixing the issue, please follow below steps:
1. Login to your acrobat.adobe.com test account from where shared link was created
2. Open the shared link and click on copy link icon that appear at top right corner
3. Shared that copied link with required recipients
Please let us know if this resolve the issue
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New "request for signature"
The new Adobe Sign "request for signatures" is not a good fit for me.
I like to add "cc" field that doesn't require another signature - that way our admin can track our sales/leads/proposals we send out.
Is there a way to revert to the previous verion? I've been trying for an hour to get out a proposal and can't make it work. This is very important to resolve ASAP.
1 vote -
Need multiple signature options and typed option
I would like several signature options. I can only create one signature. Also, when I attempt to change my signature, the create option doesn't allow for typing, only drawing. I don't want to draw. I want a more professional typed option. Please advise.
1 vote -
Adobe esign recipients receiving a copy of signed document
Is there anyway to change in the settings so that the final notification email with copy of PDF is not sent out to all of the signers once all signatures are received and filed?
In a nut shell, when final signature received, stop all recipients receiving a copy of the document.1 voteHi Michael,
Once the agreement is signed by all the signers, everyone gets a copy of the signed agreement.
Adobe Sign team.
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Document not saving
An issue has been coming up very often, where the document never autosaves, and I cannot find a way to manually save. This means I must exit the pdf and restart my annotation, which is extremely frustrating. Please fix this.
1 vote -
Unresolved filter doesn't work
Resolved comments don't disappear like checkmarks do in unshared PDFs when you select the Unresolved filter option. I have to continually turn off and back on the Unresolved filter so I will only see those that I haven't completed. Please replace this with the checkmark box option.
1 vote -
Adobe Fill and Sign Mobile App to Cloud Sync corrupts filled form
Forms filled on the Adobe Fill and Sign Mobile App are botched when uploaded to the adobe cloud. Alignment, font szie all messed up.
Hours spent creating a template that can be editted in future is rendered into an illegible mess.
1 voteHi Ismail,
I have raised the issue with the team responsible. For the time being, could you please try the same documents with Fill & Sign feature in Acrobat mobile to see if it is a valid work around while we investigate this issue.
Thanks,
Adobe Sign Team
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Rebecca Rodriguez
Need to sign documents found it at adobe,what do I do next
1 voteHi Rebecca,
Have you been able to get what you needed? You can sign up for a free account to try out from https://acrobat.adobe.com. Please let us know if you have questions.
Thanks,
Adobe Sign Team
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cant work on full document
There's no sidebar scroll so when you try to add or use pages to pdf, its not possible to work on the whole document. if you use the arrow key to scroll it deselects all the pages you want to change
1 voteThank you for reaching out. Have you tried
1. to point cursor over the scrollbar area + hold down the left click mouse button + scroll?
2. Select pages by clicking on the checkboxes at the left top corner of the thumbnails. Using arrow keys should not unselect previous selection.
Please let us know if that works for you
Regards,
Jennifer -Acrobat Web Team
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