114 results found
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SIGNATURE BLOCKS UNCLAER
to be able to see which signature block is assigned to whom
1 voteHello Cassandra,
You can distinguish them by looking the color of the field and to know which color is for each recipient you can look at the left panel and select the recipient and it will change the color of the fields in the left panel (see image). Please let us know if you have more questions.
Thanks,
Sign in Acrobat Web Team
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I thought that The ? meant I would get HELP
Where are the files I sent for signature? Where are the files that haven't been signed? Why do all my documents have the same name? At least DOCUSIGN would put the email address and customer name in the Document Name! This is not very customer friendly!
1 voteHello Brandon,
You can find all your files in the "Documents" tab at the top of the page, then you can select the type of document you need to look for on the left hand panel. E.g. Clicking "In progress" under "Agreements" will display all the sent documents waiting for signatures.
Please let us know if this information was helpful!
Thanks,
Sign in Acrobat Web Team
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Request e-signature is not working.
Request e-signatures not working
1 voteHi Maya,
We are sorry you are experiencing trouble with Request e- Signatures . Could you help us describe the issues that you are experiencing? So we can track it down and find the source.
Thanks,
Sign in Acrobat Web Team
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Request e-signature is not working. On web is is stuck in loading screen and on desktop nothing happens after you click specify where to sig
Request e-signature feature not working on both desktop and web versions.
1 voteHi Maya,
We are sorry you are experiencing trouble with Request e- Signatures . Could you help us describe the issues that you are experiencing? So we can track it down and find the source.
Thanks,
Sign in Acrobat Web Team
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Cannot download copy of signed document
There used to be a feature that after you sign a document sent via email from another entity, I would get the option to download the document I just signed. However I no longer get this option and now I cannot access the document after I have signed it. Please bring back the option to download a copy of the signed document!
1 voteHello Megan,
We are sorry you are having trouble with this feature. Please try following this steps:
- Login into Acrobat Web
- On the top bar, select Documents, should be to the right side of Home
- In Documents, scroll down the left panel until the end
- In Agreement section, click Completed
- Search in the list for the document you wish to download and click on it
- A panel should open in the right with the thumbnail of the document and details
- In Action section click Download PDF
With this you should be able to download the agreement you want.
If the agreement is not in this section, there's a possibility that the agreement has not been completed by all the parties or is missing your signature. You can search for it in the left panel either in In progress section or Waiting for you.
Please let us know if this resolves…
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Date Formatting on Signature Documents
Changing the date formatting on signed documents would be helpful - I've had to redo multiple signature documents just because the date was formatted incorrectly after the client signed.
1 voteHello,
This behavior is by design and can't be change since once the document is signed it changes to read-only, this to ensure the integrity of the agreement.
If you have any other feedback, please let us know.
Thanks,
Sign in Acrobat Web
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Firma digital en doc solo lecturaz
Documento solo lectura como firmar
1 voteHello,
We don't support signatures with only read mode activated, this is an intended behavior since the preference of that document were set like that unfortunately you will not be able to sign it. If you have any more doubts please reach out.
Thanks,
Sign in Acrobat Web Team
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Password protection may not be working properly
I have set a password for the web form that needs to be signed. However, when I use the links provided in the "Share the URL" section, I can access the web form from a different browser or in incognito mode without needing the password, even when I'm logged out.
On the other hand, when I try to access the form from the dashboard while logged in, it prompts me for the password. I believe this behavior should be reversed.
1 voteHello 誠司 伊藤,
We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
As for the behavior, this is expected since a web form is a type of document that is intended to be available for anyone with access to the URL, and the password set in the compose page should be to keep the information secure only for the account owner. We can see this step as another security gate.
You can always use the tool Request e-Signatures and add a password for the participants.
Please let us know if this information is helpful for you.
Thanks,
Sign in Acrobat Web Team
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Resending of Signed Agreement
Can enable clear signature and re-send of signed agreements.
1 voteHi Tan Si Yin,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request, just one small ask, could you please tell us more about this idea of yours?
Thank you!
Sign in Acrobat Web Team
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New version of esign is hard to use
The new Request e-signatures function is hard to select the sign order. please fix this issue.
1 voteHi Opas,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause.
Please follow these steps to be able to add Sign in Order to your recipients:
- With your document opened in Request Signature click the "+" button on the Left Hand Panel under "ADD RECIPIENTS"
- Select a recipients or yourself
- Activate the option "Recipients must complete in order"
- Hover over your mouse to any recipient
- Click the "..." button that appears
- In the "Recipient details" windows that just pop up, go all the way to the last option called "Order"
- Click it and select the position you want the recipient to be in
- Do this process for any other recipient
Please see the attached video as a reference.
If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Unfair
Why is site now asking for payment even though I have free account. This is not good business integrity.
You have slowed down my ability to get students work signed off in a timely fashion.1 voteHello Patricia,
We are sorry you feel this way, but free accounts have some limitations compared to pro accounts. That's why we encourage users to improve their Acrobat experience after some time using a free account.
For free accounts, there are several limitations you should be aware of:
1. File Size and Page Limits: The upload file size limit is 10 MB, and the total page count per transaction is capped at 100 pages [1].
2. Number of Transactions: Free accounts have a limited number of transactions they can perform. For example, the Acrobat Sign for Business (VIP) plan allows 150 transactions per user per year [2].
3. Limited Features: Some advanced features like Limited Document Visibility (LDV) are only available for enterprise license plans [3].
4. Account Sharing: Free accounts do not support advanced sharing features, which are available only to enterprise customers [4].
Sources:
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Flaw hopefully just in emails sent to e-signature requestor
I am using Adobe Sign to get signatures on a document. I'm not sure why, but the Recipient I see in emails to me regarding sending the form and getting the form signed as well as in the Agreements In progress page is wrong and does not match the email and name I see in the form itself. I hope the doctor I have sent this to doesn't see the wrong name. He would be very upset that he is being address with a female name!
1 voteHi Michele,
After further analysis, we see this behavior as intended for the email template which gets triggered when sender sends agreement to other recipients.
Please feel free to leave any other feedback.
Thanks,
Sign in Acrobat Web Team
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Crashing and can't fix
the desktop app keeps crashing everytime I want to request a signature. I have tried uninstalling and reinstalling and it still does it. Then on the online app certain invoices it won't let me to e-signatures for. I don't know what's happening as it was fine last week. Please help!
1 voteHi Tracy Clayton,
Thanks for asking as any doubt you have, we will do our best to resolve it. Could you give me a little more information?, like, which features aren't working for you, is in a certain tool?, which document did you use?
We will actively work on it, and will inform you about your doubts.
Thanks, Sign in Acrobat Web Team
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Abschaltung "Vertrag gesendet"
bei meine Benachrichtigungen ist die Logik, "Vertrag gesendet" nicht richtig!!!
Wenn ich es ausschalte, erhalte ich keine Email zur Aufforderung zur Signatur einer Datei ! Egal ob ich "Vertrag signiert oder genehmigt" aktiviere oder nicht.1 voteHi Can Demirhan,
We're sorry your experience this kind of issues, could you bring us a little bit of more information, this issue happens when you receive an agreement to sign? or when you send it? if you can also give as the steps your taking to reproduce this issue would helps us a lot.
Thanks, Sign in Acrobat Web Team
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Worst Support ever
The people that are in support at Adobe are the worst support I've ever encountered. None of them know anything about the product they are supporting.
1 voteGreetings Lisa Lynch,
Sorry to heart that, please, let us know any issue or doubt that you have, I'll answer back as soon as posible.
Thanks,
Sign in Acrobat Web Team
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CROP
WHERE IS THE CROP TOOL?
1 voteHello Ronald,
Please find the Crop tool following the next steps:
- In the home page
- Over over the "Edit" option from the fly out menu on the top header
- Under the title "Edit a PDF" select the option "Edit text & images"
- Upload a file
- On the left hand panel, under "Other options" you will find the crop tool
If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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New Change is HORRIBLE
Whatever you recently done, it sucks. All my form fields are not signature fields and I cannot get it corrected as of yet. I HATE IT.
1 voteHello Tammy,
We are sorry you are having trouble with this feature. To fix this, please check the settings under your user profile and look if in E-signing settings the checkbox for Disable form field detection is check. If it is check, please disable it and save your changes. This should fix your issue. In case this doesn't help you please reach out to us again.
Thanks,
Sign in Acrobat Web Team
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Bring back calculated fields
You've ruined all my templates by deleting calculated values. I need that functionality and it makes absolutely no sense why you've removed it. Unless you bring it back, I'll need to look for a different e-sign solution. What the ****?
1 voteHello Katie,
We are sorry you were experiencing trouble with this feature, and we offer you our apologies. But I have great news for you now, this has been implemented back.
Please let us know if this is working fine for you.
Thanks,
Sign in Acrobat Web Team
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Bad
This software is close to unusable.
1 voteHi Waterfront BIA,
We're sorry you're having a bad experience with app, could you bring us more details? Which aspects are unusable? Are you using the web app or desktop?
Thanks for your feedback,
Sign in Acrobat Web Team
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Fill & SIgn option not working
FIll & Sign option is not working
1 voteHi TK Subhash,
We're sorry to hear that. In order to help you, could you provide us more information? You mean the option in the top bar? Isn't sending you to the tool? If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web
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