FIX eSignature back to the easy way before
I use eSignature to send out engagement letters to my clients. It used to be simple, easy & straightforward to set it up so the client signs first, then it comes back to me. Now, it is near-impossible to figure out how to get it to go to my client first! Even when I toggle ON to sign in order, it REQUIRES ME TO SIGN FIRST. Can you make it simple, easy & straightforward again?
Trifany Gibson
shared this idea
Hello Trifany,
Thanks for sharing this feedback — we know how important it is for the signing order to be simple and reliable.
Please verify that none of the fields in your document are marked as Email (Prefill). When a field is set to Prefill, Acrobat requires you to complete those fields before sending, which can make it appear as though you have to sign first.
To ensure the document goes to your client first, the fields should be assigned to Email (Myself) instead of Prefill. Once those fields are correctly assigned, the signing order should behave as expected and your client will receive the document first.
If you're still running into issues, feel free to share more details and we’ll be happy to help troubleshoot!
Thanks,
Sign in Acrobat Web Team