58 results found
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Do not like the new website
The new website and format are extremely hard to use. The previous version walked the user through the process of fill and sign with next and complete buttons. This version does not and to be honest is difficult to navigate. I would like to see the site reverted back to the way it was. The red and black color scheme is nice.
1 vote -
1 vote
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Adobe sign
I bought the Adobe sign package for a year & i have not been able to use it ever since.
I tried adding my sign & tried adding a doc for sign & all i see for hours is a loading sign.
there is no live chat else any other user friendly & easy way of contacting somebody to fix the issue.
my money is wasted & i am using alternate methods to sign my documents.
2 votes -
Does not allow me to use
Your product seems to not be working each time I sign into Acrobat DC I get a message there is a network error and cannot communicate to verify my account
1 vote -
IT issue
Recently, Adobe Sign has been lagging and sending a lot of errors.
2 votes -
Fill & Sign does not save changes
I have edited this page like 5 times and it will not save any changes made.
1 voteSean confirmed that the issue is no longer seen after deleting and re-uploading the document.
Adobe Sign Team
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Bad help experience
I just had a very bad experience with one of your support people - Felicity. She was never rude or impolite but the experience was horrible. Once we screen shared and she had control of my machine, it appeared she was just 'fiddling' and 'guessing' about how to accomplish what I was asking. She also gave no warning when she took over control and didn't allow me to type in the chat. I am a brand new user and have faith that your product will be good for us, but my first help experience was not good. I think Felicity…
1 vote -
Can't download signed PDF
How do i download my signed PDF? After signing with this tool, the download option just downloads the original PDF
3 votes -
horaires de rappel
Bonjour,
Il serait intéressant de pouvoir mettre l'heure à laquelle on souhaite que les rappels pour signature soient envoyés.
1 vote -
I can only have a signature and initials, some documents require a photo and fingerprint
I can only have a signature and initials, some documents require a photo and fingerprint
1 vote -
I can't add photos to documents that require it
I can't add photos to documents that require it
1 vote -
account query
hi,
i just sent a sig request from this account but strangely the tracking email is showing as from Atlantic container linesee screenshot
what is this about ??
1 voteHi Colm,
Sorry that you encountered this issue. It was temporary and was resolved the next day (January 28)
Thanks,
Adobe Sign Team -
Unsupported file
More than half of the PDF files I try to load return an error reading, unsupported format. Yet they open in Adobe Touch and Reader on desktop. Please look into why so many files are Adobe PDF files but are inaccessible here. Example file attached
3 votes -
continual error messages
I continue to get this error:
Updated account settings
Draft is not accessible due to updated account settings. Click OK to compose a new one
and this one:Server error
We encountered an error while processing your request. We apologize for the inconvenience. Please reload the page and try again.If you continue to encounter this error contact our customer support.
I am contacting you for help1 voteCarol confirmed the issue was resolved after clearing browser cookies.
Adobe Sign Team
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Adobe sign non funziona in italiano
Adobe sign in italiano, setup lingua in italiano ma tutti i messaggi vengono spediti in inglese !
Per questo inizio ad usare Hellosign con il mio sito wordpress. Spero che sistemiate2 votes -
Not good product or support
Your online support is not good. It will not let me contact anyone. It keeps going back to my old support conversation. I have been on hold on the phone for over ten minutes as well. I think I may want to go back to DocuSign. I thought Adobe was a big company.
5 votes -
Typing RETURN creates unwanted "/n" characters in message field
When I type a "Return" into the message field this causes the characters "/n" to appear in the message (Windows 10 PC). Can you please stop that? I would like to have the ability to present a message properly spaced without extra characters (I don't want) appearing.
2 votes -
Confusing Sender Pre-Fill Setup
Hey there, I am confused at how to add the sender pre-fill area. For some reason while editing the template, when I switch to sender pre-fill, it switches all the boxes I just put as participant 1?
Really weird. Hellosign makes much more sense.
2 votes -
Can't sign a file that is already in Document Cloud.
There is a file ready fo me to sign in the documentcloud. It is in the Home tab. When I select it and click "Fill & Sign" I am asked to upload a file. I don't want to upload a document, because it is already there and I selected it to be able to sign it but the system appears to have forgotten all that.
This is a bug, right ? It makes no sense to me otherwise.2 votes -
New Adobe Sign is abysmal - go back to old version
Every time you make a change to Adobe Sign it becomes less and less user friendly.
It is now practically unusable and we will be looking to move to a different provider at the end of our contract unless it is rectified to be user friendly. We have been with you for years, but this is just impossible to work with.
Just go back to the original format, it was easy, convenient, quick and simple to use. All you have done is make it worse with every update.
Or give people the option to use the classic mode, as default.…4 votes
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