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account query

hi,
i just sent a sig request from this account but strangely the tracking email is showing as from Atlantic container line

see screenshot

what is this about ??

adobe query.png 43 KB

1 vote

Colm McLoughlin shared this idea · Jan 27, 2021 · Report… · Admin →

Resolved ·

AdminWanda (Admin, Adobe) responded · Feb 4, 2021

Hi Colm,

Sorry that you encountered this issue. It was temporary and was resolved the next day (January 28)

Thanks,
Adobe Sign Team

Show previous admin responses (2)

An error occurred while saving the comment

Adminjeffc (Admin, Adobe) commented · January 28, 2021 12:09 PM · Report

The from field for the email message is controlled by your accounts Account Name. To change the setting do the following:
* log into https://account.adobe.com
* Select Profile from the top of the page
* Scroll down to Account Name and click on the Change button
* Change to Account Name to what you think is appropriate

If this does not resolve your issue please let us know.

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