37 results found
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Cannot download copy of signed document
There used to be a feature that after you sign a document sent via email from another entity, I would get the option to download the document I just signed. However I no longer get this option and now I cannot access the document after I have signed it. Please bring back the option to download a copy of the signed document!
1 voteHello Megan,
We are sorry you are having trouble with this feature. Please try following this steps:
- Login into Acrobat Web
- On the top bar, select Documents, should be to the right side of Home
- In Documents, scroll down the left panel until the end
- In Agreement section, click Completed
- Search in the list for the document you wish to download and click on it
- A panel should open in the right with the thumbnail of the document and details
- In Action section click Download PDF
With this you should be able to download the agreement you want.
If the agreement is not in this section, there's a possibility that the agreement has not been completed by all the parties or is missing your signature. You can search for it in the left panel either in In progress section or Waiting for you.
Please let us know if this resolves…
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Date Formatting on Signature Documents
Changing the date formatting on signed documents would be helpful - I've had to redo multiple signature documents just because the date was formatted incorrectly after the client signed.
1 voteHello,
This behavior is by design and can't be change since once the document is signed it changes to read-only, this to ensure the integrity of the agreement.
If you have any other feedback, please let us know.
Thanks,
Sign in Acrobat Web
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Make E-sign more user friendly
What is being done to make e-sign more user friendly? I have had two customers within the past week who thought they signed a doc I sent, but I never received the signed version. Please work on making this more user-friendly, since it's a big time suck having to walk people through the process
1 voteHi,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Sign in Acrobat Web Team
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Resending of Signed Agreement
Can enable clear signature and re-send of signed agreements.
1 voteHi Tan Si Yin,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request, just one small ask, could you please tell us more about this idea of yours?
Thank you!
Sign in Acrobat Web Team
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New version of esign is hard to use
The new Request e-signatures function is hard to select the sign order. please fix this issue.
1 voteHi Opas,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause.
Please follow these steps to be able to add Sign in Order to your recipients:
- With your document opened in Request Signature click the "+" button on the Left Hand Panel under "ADD RECIPIENTS"
- Select a recipients or yourself
- Activate the option "Recipients must complete in order"
- Hover over your mouse to any recipient
- Click the "..." button that appears
- In the "Recipient details" windows that just pop up, go all the way to the last option called "Order"
- Click it and select the position you want the recipient to be in
- Do this process for any other recipient
Please see the attached video as a reference.
If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Unfair
Why is site now asking for payment even though I have free account. This is not good business integrity.
You have slowed down my ability to get students work signed off in a timely fashion.1 voteHello Patricia,
We are sorry you feel this way, but free accounts have some limitations compared to pro accounts. That's why we encourage users to improve their Acrobat experience after some time using a free account.
For free accounts, there are several limitations you should be aware of:
1. File Size and Page Limits: The upload file size limit is 10 MB, and the total page count per transaction is capped at 100 pages [1].
2. Number of Transactions: Free accounts have a limited number of transactions they can perform. For example, the Acrobat Sign for Business (VIP) plan allows 150 transactions per user per year [2].
3. Limited Features: Some advanced features like Limited Document Visibility (LDV) are only available for enterprise license plans [3].
4. Account Sharing: Free accounts do not support advanced sharing features, which are available only to enterprise customers [4].
Sources:
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Flaw hopefully just in emails sent to e-signature requestor
I am using Adobe Sign to get signatures on a document. I'm not sure why, but the Recipient I see in emails to me regarding sending the form and getting the form signed as well as in the Agreements In progress page is wrong and does not match the email and name I see in the form itself. I hope the doctor I have sent this to doesn't see the wrong name. He would be very upset that he is being address with a female name!
1 voteHi Michele,
After further analysis, we see this behavior as intended for the email template which gets triggered when sender sends agreement to other recipients.
Please feel free to leave any other feedback.
Thanks,
Sign in Acrobat Web Team
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Crashing and can't fix
the desktop app keeps crashing everytime I want to request a signature. I have tried uninstalling and reinstalling and it still does it. Then on the online app certain invoices it won't let me to e-signatures for. I don't know what's happening as it was fine last week. Please help!
1 voteHi Tracy Clayton,
Thanks for asking as any doubt you have, we will do our best to resolve it. Could you give me a little more information?, like, which features aren't working for you, is in a certain tool?, which document did you use?
We will actively work on it, and will inform you about your doubts.
Thanks, Sign in Acrobat Web Team
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Abschaltung "Vertrag gesendet"
bei meine Benachrichtigungen ist die Logik, "Vertrag gesendet" nicht richtig!!!
Wenn ich es ausschalte, erhalte ich keine Email zur Aufforderung zur Signatur einer Datei ! Egal ob ich "Vertrag signiert oder genehmigt" aktiviere oder nicht.1 voteHi Can Demirhan,
We're sorry your experience this kind of issues, could you bring us a little bit of more information, this issue happens when you receive an agreement to sign? or when you send it? if you can also give as the steps your taking to reproduce this issue would helps us a lot.
Thanks, Sign in Acrobat Web Team
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Worst Support ever
The people that are in support at Adobe are the worst support I've ever encountered. None of them know anything about the product they are supporting.
1 voteGreetings Lisa Lynch,
Sorry to heart that, please, let us know any issue or doubt that you have, I'll answer back as soon as posible.
Thanks,
Sign in Acrobat Web Team
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It does not get delivered to some emails even though they are valid
Hello
When a request for signature to some valid email addresses, the email get undelivered. Please assist
2 votesHello,
We are sorry you are experiencing trouble with this feature.
Please check the email's spam folder to verify the agreements you are sending are not being forwarded there by mistake.
If you are not able to find them, please double check if the agreement was sent with Sing in Order on. You can visualize this, following the next instructions:
- On the Main page click the "Documents" tab on the top left corner
- Click "In progress" under Agreements
- Find the agreement you want to do a follow up on, and click on it
- On the right hand panel that pops up, scroll all the way down
- You will find the "Recipients" section
- If the recipients are listed with numbers, an email will be sent to the next recipient only when the previous one has signed the document
- If they are not listed with numbers, there should be no problem on…
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E-Signature Horrible Update
Your "Request E-Signatures" is absolute trash! You should allow us to revert back to the last version before using the horrible version.
1 voteHi Kurtis,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Slow
Hi since the update, preparing to send a doc has become very slow and sluggish and I get a "wait" popup. I have had our IT and have been told it is not my internet connection or our system and they cannot help
1 voteHi LaToya Kaipo,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Upgrade is NOT User Friendly
The new request for signature changes are no longer user friendly. It's bulky and adds excessive time.
1. I used to be able to just sign the form without having to wait for the email to come across.
2. I used to be able to change the "subject" title of the email going out, now i need to make sure the document is titled what I want the subject to be. Wasted steps
3. The toggling to change from signature, text, or whatever field desired for the recipient to fill in is cumbersome and now overly clunky.
Please correct or…1 voteHi Lindsey Walker,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Total dissatisfaction
Absolutely hating the new version. it is taking out fields from forms when trying to send for signature. Miserable. I don't have time for this. Very unclear. I plan to look into other platforms for sending for signature. Where is the improvement?
1 voteHi Laurabeth Barnett,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Stuck on Loading...
Constantly refreshing. Gives the "spinning wheel of death" to a whole new level of frustration.
Also ridiculous that you can't edit forms after you begin the process.
1 voteHi Brianna Tipping,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Conern with signature fields being required on all docs
Making the signature field required on documents is frustrating. Before, we could use this app for simple form submission but not that a signature is always required, this app is less useful.
1 voteHello Hanan,
We are sorry you are having trouble with this feature. You can avoid adding a signature field if you change the role of the recipients, either approver or form filler will allow you to send it without a signature field. You can change the role at the begging when adding recipients by clicking the dropdown at the left side of email field or in authoring by clicking Edit. Here's more information (step 4).
Please let us know if this resolves your issue.
Thanks,
Sign in Acrobat Web Team
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E-signatures fo multiple recipients seems broken
I want to request E-signatures for multiple people on the same document. I can add multiple recipients, but then the form builder seems only add fields for one person at a time? Then I get a "Signature field missing" error. I can't see a way to make the form fields apply to everyone on the list. I made a template and this didn't solve the problem. Why does the system allow me to add multiple recipients but not make the fields for everyone? I resorted to sending the file to each person individually. Not a good solution.
1 voteHello Marianne,
We are sorry you are having trouble with this feature. To add fields for different recipients you need to select the recipient on the left panel, this should open a dropdown with all your recipients. Then click the recipient that you want to assign fields, you will know you changed recipients when all the field types change colors. Here's more information.
Please let us know if this resolved your issue.
Thanks,
Sign in Acrobat Web Team
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Change to e-signature negatively impacting business process
Also related to the new e-sign interface, I don't see an option to cc a non-signatory administrative assistant who helps with tracking the progress and final filing of the signed documents. This has a significant negative impact on our business process and workflow.
2 votesHello Kam,
Thank you for providing more feedback for this feature. You can add a CC following the step 7 here: https://helpx.adobe.com/document-cloud/help/request-signature-22.html
If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Updates are making the software almost unusable
The updates made to the "Request E-Signatures" in Adobe Acrobat have made things a lot more difficult to use.
I use a template form to send multiple documents for sign-off by up to 4 people at a time. Each person has their section to complete and sign.
I used to be able to open one document, select "Request E-Signatures" and the "more options" would allow me to add more documents and add the template form I created online.
I am no longer able to do this through the Adobe Acrobat desktop application but have to do a long-winded roundabout way…
2 votesHi Clara,
Thanks for asking, I'm glad to help, the following steps might help you to use Prefill role:- Open a file with Request Signature
- On Recipient modal: Allow sequential signing by checking the box,
- On Recipient modal: The very first recipient shouldn't be yourself, or the "account user", please enter a different recipient than yourself.
- Prepare document as usual.
- Prefill role should be enabled through Context Menu (Click the desired field on page > Change recipient > Prefill)
- Review & Send
If this information wasn't helpful, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue.
We are sorry you are…
- Don't see your idea?