400 results found
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Tick box in settings to sign in order as default
Please add an option in settings to require signers to sign in order as a default
1 voteHello Cecil,
We appreciate your suggestion and will consider it for future updates.
Thanks,
Sign in Acrobat Web Team
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Recipient Delay
Hello! My team recently noticed that the duration of the recipient receiving the document after we sent it out is significantly longer. Before this it was only about 5 minutes before they receive it in their email but for now, it could take more than 30 minutes. I'm wondering if it's a glitch that is being worked on right now? Thank you!
1 voteHello,
We appreciate your feedback and we will take a look to see what is causing this delay. Please let us know if you have any suggestions or issues regarding this experiences.
Thanks,
Sign in Acrobat Web Team
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Fix your terrible new template system.
You have RUINED my perfectly working templates!
I had perfectly designed templates working exactly the way I needed them to, but your "New and Improved" system is super buggy and doesn't recognize who is assigned to what field and creates garbled text on the forms.
1 voteHello Joshua,
We are sorry you are having trouble with this experiences. We will look into this issue, please let us know if you have any more feedback regarding this experience.
Thanks,
Sign in Acrobat Web Team
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BAD Customer Service Experience
Competent help desk folks, please. I usually don't have issues with Acrobat, but I did today, which interrupted my business. I contacted you in hopes that you would care that I have issues, but you disconnected on me after typing in "Let me pull up your account"... that's awful customer service!
2 votesHello Mike,
We are sorry you are having trouble with this experiences, please feel free to post any issues that you are encountering here.
Thanks,
Sign in Acrobat Web Team
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e-signature dashboard
There really should be an option to sort by 'status' It is difficult to find unsigned agreements. I would love to see a filter also. Please see attached picture for details.
1 vote -
Repeat fields NOT available on Mac version; ONLY on web
Advanced Field Actions like “Repeat field on all pages” are only available on the WEB VERSION of Adobe Sign. See attached.
1 voteHi Craig,
We appreciate your feedback and we will consider it for future updates.
Thanks,
Sign in Acrobat Web Team
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STOP THE POP UPS I CAN'T USE YOUR WEB APP
I freaking hate your pop ups. I can no longer x out of them, so I can't actually use your web app because I can't navigate to the correct buttons to proceed through the adobe sign process. They give repetitive and unhelpful information. They come up EVERY SINGLE TIME I need to send a document via adobe sign. I don't want a response, I just want them to be turned off.
2 votesHi Erin,
We apologize for any inconvenience caused by the pop-ups in our app. This feature is designed to assist users in understanding new updates and the changes they introduce to the app's workflow.
Rest assured that your request about pop-ups has been acknowledged as we work on a resolution. If you encounter further issues or have specific details to share, please let us know.
Best regards,
Sign in Acrobat Web Team
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Difficulty in having clients sign document
Many of our clients have difficulty in finding their document to sign because it is not coming from an address they recognize. Is there any way that the sender's address could be mine rather than AdobeSign?
1 voteHello,
We really appreciate your feedback. Unfortunately, there is no way to do this at the current state of the app, but we will consider this for future updates. Please let us know if there's anything else that we could improve.
Thanks,
Sign in Acrobat Team
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Sending sms for esigning would be awesome
It would be awesome if we could send text for esigning
1 voteHello,
We appreciate your feedback and we will consider it for future updates.
Thanks,
Sign in Acrobat Web Team
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E-signature preferences
Dear Madam, Dear Sir,
Please allow me to adapt my preferences in such a way so the metric system is standard and that the box "Recipients must sign in order" is always ticked. Other preferences like the choice of British English would be very much appreciated as well.
Many thanks,
Mark
1 voteHello,
We really appreciate your feedback and will consider it for future updates. Please let us know if there's anything else that we could improve.
Thanks,
Sign in Acrobat Team
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Needs a lot of improvement.
The search tab needs to be revised because I input what I need to search, down to the exact file name and a million other documents appear first before the one I need. Also not sure why they took down the "apply to other pages" for the signature tab because now I have to manually add it to my 20-page contracts which is a hassle and annoying. This interface needs to improve drastically.
1 voteHello Noesis,
We appreciate your feedback and will consider it for future updates. Please let us know if there's anything else that we could improve.
Also, if you right click the field you want to apply to other pages, you will se a menu with options like in the image attached where the fourth option is Repeat field on all pages
Hope this helps and thanks,
Sign in Acrobat Web Team
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Improvements requested
In the web browser for Adobe Sign, I want to see my signature requests with a filter for what's completed and what's still outstanding, that way I can easily see where I need to set up reminders for signers.
In Acrobat, or later in the web browser for Adobe Sign, I want to be able to edit my message to signers if I need to make a correction or add information.
1 voteHello Chrysta,
We appreciate your feedback and will consider it for future updates. Please let us know if there's anything else that we could improve.
Thanks,
Sign in Acrobat Web Team
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Send As email addresses for Adobe Sign
We need the ability to change the “reply to” or “send as” parameters for outgoing Adobe Sign agreements. Like many modern businesses, we have many separate shared mailboxes for each client or project. Users access those shared mailboxes to send and receive all communications. When sending agreements with Adobe Sign, customers receive our user email instead of the project email. As a result, customers will email the person who sent the agreement instead of the shared mailbox where communications should be sent. Ideally, this could be done on setup by requiring that “send as” is enabled only if a parameter…
1 voteHello Greg,
Thanks again for your feedback, we really appreciate you bringing us new ideas to improve our product.
Sign in Acrobat Web Team
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Store agreements in folders or add a category column
We desperately need the ability to sort agreements into folders otherwise categorize agreement so that we can sort/filer by client, project, or other groupings. The current design with ZERO sorting strongly encourages us and other consumers to purchase DocuSign instead. In fact, MOST of my team has refused to switch to Adobe sign because DocuSign can organize agreements and Adobe Sign cannot. There is no good reason for them to switch.
1 voteHello Greg,
We really appreciate your feedback and will consider it for future updates.
Thanks,
Sign in Acrobat Web Team
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Very difficult.
Its way to hard to log in with texts and numbers and other verifications. Took me 15 minutes. Only to find Im on trial. Im not on trial I pay my fees and this happens every time. Its the worst software I have used.
Then I cant fill out my document on time.1 voteHi Terry Rogers,
We're sorry you're having this issue, we will take this under review.
Can you help us providing more information that you found relevant? How long have you had this problem?
Best regards,
Sign in Acrobat Web Team
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Final 'Click to Sign' made easier for clients to know when they have completed documented
We have a lot of clients that sign the document but don't click on the final 'Click to Sign' button as it's not clearly visible. Usually it's right at the bottom of the page they are viewing and don't know they have to click this to finalise the document. We are then sending reminders to sign the document and they say they have already done it. Can the finalising of the document or acceptance of the terms and conditions be changed so it is easier for clients to know what to do to complete the signing.
1 voteHi AWB Signing Partners, we appreciate your feedback, we will take in consideration for future updates.
Thanks, Sign in Acrobat Web team.
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Autofill option
When sending multiple files, it is hard to sign them on the cellphone. The autofill option always makes it difficult and messes up all documents.
Not every person is that good with devices, so for them to deactivate this option is difficult.
It would be nice for Adobe to ignore this feature on devices such as cell phones, laptops and tablets.1 voteHi,
We really appreciate your feedback and understand the importance of user-friendly experiences, so your insights are invaluable in helping us improve our service.We take your suggestions seriously and will work on this for future updates.
Thank you for your patience and for being part of the Adobe community. Your feedback helps us make our platform even better.
Thanks,
Sign in Acrobat Web Team
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Multiple Executives signatures
I sign for multiple executives, and need to store multiple signatures. Why isn't this feature available?
1 voteHi Hope,
Thank you for sharing your feedback and your specific need. We understand that this feature would be valuable for your use case, and we appreciate your suggestion.
Your request for storing multiple signatures will be taken into consideration for future updates.
Thanks,
Sign in Acrobat Web Team
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Can't send multiple templates for e-signature at once.
Removal of the option to send multiple forms for e-signature is a HUGE step backward and the only reason I was using this service to begin with. Bogging down everyone's emails with multiple requests is neither "easier" or "more effective." Combining files does not allow for multiple signature lines either so there isn't even an alternative to the old functionality of e-signing.
1 voteHello Alexandra,
We are sorry you are having trouble with this experience and appreciate your feedback. We are actively working on improving this experience.
Thanks,
Sign in Acrobat Web Team
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Signatures not lining up where assigned.
With the latest update in format for putting together documents, I have noticed that signatures are not lining up where I assign them when someone signs the documents. I attached the last doc I have where this happened. The seller should have the signature above their name. Instead it is in the middle of the page.
Brandon Vickrey
706-496-80621 voteHello Brandon,
We are sorry you are having trouble with the new update. Could you provide more information about this issue? For example the steps you use or any information you deem important?
Thanks,
Sign in Acrobat Web Team
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