390 results found
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Automated reminders - set default to none
I love the e-sign application but I do not like how it automatically sends the person a reminder every week. I often forget to change the drop down menu when sending the document. Is there a way to change settings so the default is set to "none" for reminders?
1 voteHello Laura,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Sign in Acrobat Web Team
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Bulk Agreement copies download
Adobe Sign is a great product but not allowing Customers to be able to bulk download copies of their agreements for back up? Only opening every file and downloading each one individually is a huge waste of customer time and your help desk's time since no doubt everyone assumes there must be a way to do it.
1 voteHi Robert,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Sign in Acrobat Web Team
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Checkboxes
Keeps crashing when placing in Checkboxes and trying to duplicate these.
1 voteHi Chris,
We are sorry you are experiencing trouble with this feature . We are triaging your issue and are gathering more information to understand the problem better. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Adobe signs app
Your adobe Signs app is not working again. When you login it takes you to the main adobe online page. This has happened before.
1 voteHello Paige,
We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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auth.services.adobe.com refused to connect.
Please fix this error: auth.services.adobe.com refused to connect.
1 voteHello Kimberly,
Thank you for contacting Sign in Acrobat Web Support regarding the issue. We apologize for any inconvenience you may have experienced while attempting to connect to aut.services.adobe.com, we are still working to triage your issue and keep you informed about it.
Best regards,
Sign in Acrobat Web Team
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Final Audit Report
It would be nice if the Final Audit Report stated all of the email addresses that received a copy of the Completed Agreement rather than just saying Agreement completed (i.e. Agreement completed and A,B, and C were cc'd on it.
Thanks for listening.1 voteHello HPSD,
The audit report does not explicitly include the email addresses of recipients who were carbon copied (CC'd) during the authoring process. The audit report primarily captures details such as the signer's name and email address, signature date and time, reason for signing, authentication events, IP addresses, and reasons for declining or canceling an agreement if applicable. While CC'd parties are notified when the agreement is completed, their email addresses are not specifically mentioned as part of the audit report's captured information.
We are evaluating this new idea you bring to the table, with the whole team!
Thank you for you help,
Sign in Acrobat Web Team
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auth.services.adobe.com refused to connect.
Please fix this error: auth.services.adobe.com refused to connect.
1 voteHi Kimberly,
We're sorry for not resolving the issue yet, but we're triaging it and still working on it. Thanks for your patience.
Best regards,
Sign in Acrobat Web Team
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Showing the wrong receiver name
Showing the wrong receiver name
I found a bug at the adobe acrobat
Adobe Acrobat is changing the user name on consent form...I've filed a consent to L. S., but after sending it, Adobe is showing it as W.S. at the documents page, but when you go to check the file it shows a different name.
Would it have any issues on the document signature and name displayed in the document?
1 voteHi UX Team,
We're sorry that you're experience this issue, we will take under review your case.
Thanks for letting us know, and if you have any other issue, doubt or suggestion, don't hesitate to write in this forums.
Best regards,
Sign in Acrobat Web Team
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auth.services.adobe.com refused to connect.
auth.services.adobe.com refused to connect.
Fix the above error please.
1 voteHello Kimberly,
Thank you for contacting Sign in Acrobat Web Support regarding the issue. We apologize for any inconvenience you may have experienced while attempting to connect to aut.services.adobe.com, we will triage your issue and keep you informed about it.
Best regards,
Sign in Acrobat Web Team
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Adobe sign app not working
Something is wrong with the Adobe Sign app. It hasn't worked for a few weeks. I was hoping yall would figure it out.
It's formated weird and I can not send documents out.
Please help.
1 voteHi Aussie Pet Mobile River Oaks,
We're sorry to hear that you're having issues with the app, could you bring us a little more details? It was on desktop or web? It was with a specific file?
We will triage your issue and do our best to resolve it. Thanks for letting us know, and feel free to bring any issue or doubt.
Best regards,
Sign in Acrobat Web Team
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e-signature list
Please add (as soon as possible) the ability to copy email addresses into the e-signature list. Currently you can only type a person's email, which is a major oversight. Emails can be complicated and a single typo will result in the person not receiving the form for e-signature.
1 voteHi Will Snyder,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Best regards,
Sign in Acrobat Web Team
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Can't do something as simple as attach a jpg to a document.
Stop over-complicating things to the point where they break. I'm being forced to used your garbage programs for work, and I've spent the last 7 hours troubleshooting adobe sign because it refuses to accept a simple .jpg.
I have nothing but a miserable experience every time I'm forced to use any adobe product.
1 voteHi Dustin,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Want to delete e-mail addresses Adobe stores
Need to be able to delete e-mail addresses of recipients as we wish. How do I do this?
This is a privacy matter, and it mean lead us to use an out of date address.
1 voteHi Curt,
We appreciate that you reach out to us and we are glad to help. In order to clear recipient email suggestion, please follow below steps:
1. Log in to Acrobat Web
2. On the Home page, click on the User profile icon button on the top right corner of the screen
3. Click on Settings
4. On the Auto-Suggestions option, click on the Clear Suggestions button
5. This will open a confirmation modal, click on Clear all button
By doing this, the recipient email suggestions will be cleared out completely
Please feel free to reach out again if you have any further questions.
Thanks,
Sign in Acrobat Web Team
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ADOBE SIGN DOES NOT WORK 9 TIMES OUT OF 10 SINCE RECENT UPDATES
Adobe sign literally just does not work half the time now. It's useless and our company is going to change to another service instead as a result. All of your recent updates have caused a myriad of bugs and none of them have been addressed despite giving feedback multiple times. Maybe it would be smart to focus on ensuring that your core services continue to work as intended instead of offering me AI tools that I don't want or need and are frankly useless when your base services don't work anyway.
1 voteHello,
We are sorry that you are experiencing problems with our application. Could you please provide more information on these? This will help us address them as soon as possible.
We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thank you,
Sign in Acrobat Web Team
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Sign in parallel
Would love for the sign in parallel option to come back!
1 voteHi Bethany,
We really appreciate your feedback and are working hard to improve the app with recurring updates. However, it is important to mention that parallel signing is available in the most recent version of the application. To enable this feature, you can use the following instructions:
1. Start Request E-Signature workflow with any valid file
2. On Add Recipient modal, uncheck the "Recipients must sign in order" checkbox. This will enable Parallel signing
Please let us know if you have any further questions or comments regarding this or any other feature of our app.
Thanks,
Sign in Acrobat Web Team
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Shared doc to whom?
In Adobe Acrobat, why are certain documents indicated that these documents are shared, although I have never allowed that. Furthermore I cannot see or retrieve with whom I am sharing these documents? Please advise, thx.
1 voteHey Jerry,
Thanks for providing your feedback. We'll be checking this issue at our end.
Regards
Mayank Sharma
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Unhappy with changes
Am disappointed with the new changes. I can no longer fill/sign multiple files at once and the combine file gives an error "could not organize"
1 voteHi Jamie,
We are sorry you are experiencing trouble with this feature . We are triaging your issue and are gathering more information to understand the problem better. Could you provide more information about it? For example the file you use or the steps you do to encounter this issue.
Thanks,
Sign in Acrobat Web
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Email Address of Recipients of Publicly Shared File Revealed
This file is showing the external names and email addresses of potential applicants. Not sure if this is an intended behavior, but since this is supposedly a publicly facing link, its a little strange that users who gain access automatically have their names and email address associated with and accessible by other users.
1 voteHey Gary,
Thanks for your feedback. We'll discuss this internally with the team and get back to you.
Regards
Mayank Sharma
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Automatic Field Detection Issue
Please, please, please, please turn off automatic field detection. It's ruining documents pre-prepared to send out for signature. The auto field detection is covering information already populated on the form and, in some cases, erases the information. This causes the client to have to sign multiple times or I have to print the form after signature to fill in the erased information. HELP
1 voteHi Damon,
We are sorry you are experiencing trouble with this feature . We are triaging your issue and are gathering more information to understand the problem better. Could you provide more information about it? For example the file you use or the steps you do to encounter this issue.
Thanks,
Sign in Acrobat Web
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E-signature not working properly
When using a fillable form and requesting an e-signature with the new update, it removes some of my fillable boxes and when it gets sent out it is sent out in a different format then what I had it in.
1 voteHi Rebekah,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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