538 results found
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Individual notifications for bulk-sends
Could you provide an option to be notified every time someone signs an agreement that was sent as a bulk-send? At the moment you only receive a notification when the first and the last one is signed. Thank you!
1 voteHello Sabella,
Thank you for your suggestion. We understand how helpful it would be to receive notifications for each signature in a bulk send. We will review your request and take it into consideration as we work on improving the notification experience for all users. Your feedback is greatly appreciated.
Sign in Acrobat Web Team
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ESIGN keeps turning itself on
I do not need 100% ESIGN compliant signatures and my settings keep getting reset to use them. Please fix this!
1 voteHello Ken,
Thank you for bringing this to our attention. We understand how inconvenient it is when your e-signature preferences reset automatically. To help us better understand the issue, could you share the specific steps you take or any patterns you’ve noticed when this happens? If possible, screenshots of the behavior would also be very helpful. Your feedback is valuable and will help us improve the overall experience.
Sign in Acrobat Web Team
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Reloading forever when Form filler is added
this last update is a bust, it continues to kick me out, reloading, not recognizing adding a form filler, like 10 times over, its so frustrating!
1 voteHello Zuriel,
Thank you for sharing your experience with the latest update. We’re very sorry for the frustration caused by the repeated logouts, reloads, and issues with the form filler. Please know that we are actively reviewing these problems and working to improve stability and reliability. To help us better understand and address the issue, could you share the specific steps you take or any patterns you’ve noticed that trigger these problems? Your feedback is extremely valuable as we work toward a smoother experience.
Sign in Acrobat Web Team
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ESign crashes
This program crashes frequently when I use the ESign tool.
1 voteHello Chelsey,
Thank you for letting us know about the crashes you’re experiencing with the ESign tool. We’re sorry for the inconvenience this has caused. Please know that we are actively reviewing these issues and working to improve stability so that the experience becomes smoother and more reliable. To help us better understand the problem, could you share the specific steps you take or any particular actions that seem to trigger the crash? Your feedback is very important to us.
Sign in Acrobat Web Team
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FIX YOUR E-SIGNATURE SERVICES
I am paying an absurd amount of money monthly to be able to use ONE aspect of adobe - to get signatures on documents. The fact that, without fail, I can count on "request e-signature services are temporarily unavailable" as an error message JUST when I've gotten into a workflow is absolutely infuriating. I wasted two work days already last week on hold with customer service when it would not work at all. How can this possibly be an acceptable level of product performance??????
1 voteHello Jennifer,
We’re very sorry for the frustration and disruption this issue has caused. We understand how critical e-signature services are to your workflow, and that encountering repeated errors is extremely frustrating. While our team reviews this situation to identify the cause and improve reliability, you might try using your browser in incognito/private mode as an alternative—it can sometimes help bypass unexpected issues. We truly appreciate your patience and feedback as we work on this.
Best regards,
Sign in Acrobat Web Team
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Improve Bulk Send Error Messaging
UI spins indefinitely after bulk send. Network shows POST /api/rest/v6/megaSigns → 429 THROTTLINGTOOMANY_REQUESTS with body { "retryAfter": 76918, "message": "…try again in 22 hours." }. Region na4. Please surface this message to users and disable the send button until the window resets. (Include timestamp, account email, and the Request/Trace-ID from response headers if present.)
1 voteHi,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.
Sign in Acrobat Web Team
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Problems with updates to Request e-signatures
Here is a list of complaints I have about the changes for sending docs for signature:
My templates lost some integrity during the transition.
When I select templates to add to a document, they aren’t the ones that load
It’s more difficult to arrange file order when adding many files and they don’t stay in that order, meaning you have to delete the file and start over.There’s no easy way to cancel a document if you discover an error at the pre-fill step.
It’s more difficult to add myself as signer for templates. I have to type my address…
1 voteHello Sabrina,
We’re sorry for the inconvenience you’ve experienced. Please know that the issues you’ve raised will be reviewed by our team as we work to improve the product and provide a better experience for our users.
Best regards,
Sign in Acrobat Web Team
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Adobe Sign cannot handle 22 signatories and confuses fields allocated to signatories
When I try and load a document for signature by 22 signatories in Adobe Sign, it creates issues where it confuses signatories and fields; even though I've checked these twice. I'm not on the enterprise edition and for that reason I can't modify fields whilst the document is circulating for signature. It would be helpful if this functionality did not only extend to the enterprise function as the rest of us need to use this modification functionality too.
1 voteHello Michelle,
We are sorry you are experiencing trouble with the e-sign feature. We are investigating your issue and are gathering more information to understand the problem better.
We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
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UNSTABLE !!
Why does this always crash when setting up documents for e-sign! It is so unstable, I spend too much time setting up a doc for signature and then a stupid message pops up saying sorry something went wrong - not good enough, such a waste of time!
1 voteHello Catherine,
We are sorry you are experiencing trouble with the e-sign feature. We are investigating your issue and are gathering more information to understand the problem better.
We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
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Form Field Layer replaces document text
I've created a form field overlay template, and applied it to a document, but instead of overlaying the form fields in the document, it opens the document I was working with when I created the form field overlay template. What am I missing?
1 voteHi Bruce,
We are sorry you are experiencing trouble with the forms. We are currently investigating your issue and are gathering more information to understand the problem better.
Thanks,
Sign in Acrobat Web Team
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Issues with system
I think there is a bug in the system because me and multiple other people on my team have been unable to upload documents and request e-signatures. It will let us get in a little bit and then it will glitch.
1 voteHello Brandy,
We are sorry you are experiencing trouble with the upload of documents. We are researching the issue and are gathering more information to understand the problem better. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Editing documents
This is awful. Adobe Acrobat keeps deleting text boxes that I have put and completed with text making me restart the whole document and not saving my work. I've tried everything. I have saved the pdf before adding more in an attempt to save my work but it just doesn't work.
1 voteHello Ashlyn,
We’re very sorry for the frustration and inconvenience this issue has caused. To better assist you, could you please provide us with more details about the issue? Any specific steps you took before encountering the problem, as well as any error messages you may have seen, would be very helpful. Thank you for your patience and collaboration!
Sign in Acrobat Web Team
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Не отображается текст на русском языке, на котором был заполнен документ.
После сохранения не отображается текст на русском языке, на котором был заполнен документ.
1 voteHello Алексей,
We’re sorry for the inconvenience you’re experiencing. Thank you for bringing this to our attention. Our team will review the issue with Russian text display and work on resolving it to ensure that text entered in the document appears correctly after saving. We appreciate your patience as we address this.
Sign in Acrobat Web Team
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Text Suggestions should be turned off and cache deleted!
The saved data that is typed into forms should actually delete when you click the "clear data" button. Otherwise the program will keep trying to suggest things as you type and often it crashes trying to do so.
1 voteHello Martha,
Thank you for your suggestion! We truly appreciate your feedback and your interest in helping us make our product better. Our team is always looking for ways to enhance the user experience, and we will carefully consider your request as we continue to improve our service.
Best regards,
Sign in Acrobat Web Team
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Prompt to change document name
It would be really helpful if Adobe would prompt me to change the name of documents I'm sending for signature if they're based on templates. I usually don't remember to do this and only think of it when I see Adobe's notification that "binder" has been sent for signature. I've got a bunch of documents named binder in my list now and it's hard to tell what they are without opening each one.
1 voteHello Rachel,
Thank you for sharing this thoughtful suggestion with us. We understand how important it is to keep documents clearly organized, and we’ll work on reviewing your request carefully. We’ll do as much as possible to include improvements like this in future updates so the signing process feels smoother and easier to manage. We truly appreciate your feedback as it helps us continue to improve.
Sign in Acrobat Web Team
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Templates Broken/Placement of Send Button/Edit Document Name
This new update is not good. I miss being able to toggle back to the old view.
Our templates do not behave as they should, and throw in extra fields, the disable and enable when they pick an option does not work.
Where you can rename the document before you send it is hard to notice, wish that was more visible.
The placement of the Send button underneath where you edit the field is terrible; that's a natural place to put a Save on your edits, so we've sent so many mid-edit.
1 voteHello KHI,
Thank you for your feedback. We understand that updates can sometimes feel disruptive, and we’re sorry for any inconvenience this may have caused. Please know that each update is designed with the goal of improving stability, performance, and overall user experience. We appreciate your patience and support as we continue working to make the software better for everyone.
Sign in Acrobat Web Team
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Text Not Wrapping
I have an issue with text input into a field not wrapping. When filling out the form, it looks fine, but submissions I receive have all of the text on one line, leaving it unreadable.
1 voteHi Charlie,
We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better. In the mean time, could you please tell us the specific steps you took in order to face this issue?
We appreciate your patience. If you have any further questions, please feel free to let us know.
Thanks,
Sign in Acrobat Web Team
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Missing file download from bulk sign. Following recent update, the ability to download individual files from a bulk sign is missing. Now I n
Missing file download from bulk sign. Following recent update, the ability to download individual files from a bulk sign is missing. Now I need to send 40+ individual invoices for signing when before it was only 2 bulk signs and I could then download the files. Please help bring this back or help me find the function for it.
1 voteHello Gordon,
We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, could you please tell us the specific steps you took in order to face this issue? Also, if you could record a video or take a screenshot it would help a lot!
We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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[ ] By signing, I agree to this document, the Consumer Disclosure and to utilize electronic signatures. is invisible
[ ] By signing, I agree to this document, the Consumer Disclosure and to utilize electronic signatures.
This box is invisible to clients over 70 years of age. Please make this acknowledgement more visible. Clients click on the nearby click to continue button 100s of times and get frustrated.
1 voteHi Brandon,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request. We are currently reviewing this request.
Sign in Acrobat Web Team
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Blank Space for Name Made Cleaner
Have the box for Firt Name Last Name show to filler/signer when filling a web form. Upon submission of the form autofill the signer's First Name Last Name & Email from the form to confirm they are the same.
Subsequently, offer myself/the client an option to have filler/signers required to enter their Name and Email so that the form autofills those spots on the form.Our applicants are confused when they are not able to enter their name because it shows a blank space, and oddly enough it shows the email spot. We have it set to this likeing for…
1 voteHello Nichole,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.
Sign in Acrobat Web Team
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