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Acrobat Web

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  1. The new way of processing Requesting E-Signatures is honestly terrible. I am not sure why the beginning of the process was changed whenever you upload the files, another screen would prompt with adding recipients, then adding your message to go along with the document. It takes way longer now when doing mass requests. Please revert back to the previous process.

    2 votes

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  2. It was nice when you requested e-signatures you had a template which opened allowing you to populate the signatures, title and select your files before being within the document.

    I like the changes you have made allow us to edit the signature lists, add, delete and reorganize files.

    I really miss the signature-document selection front page template, to the side of the document it is a little crowded and you can easily miss signers.

    1 vote

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    Hi,

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

    If you still prefer to use the earlier version you can revert back by following these steps:

    1.   Click on your profile icon.

    2.   Select "Settings".

    3.   In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  3. E-signed documents sent to cc addresses once all signatures are complete

    1 vote

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    Hi,

    We are sorry you are experiencing trouble with the app. We are triaging your issue and are gathering more information to understand the problem better.

    Thanks,

    Sign in Acrobat Web Team

  4. Unable to use Teams/SharePoint as a source to create e-sign templates. We use Microsoft 365, and all we get is a blank window after authenticating successfully.

    1 vote

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    Hello Robert,

    We are sorry you are having issues with this feature. We will be investigating this problem. Meanwhile you can try to connect your account via OneDrive and you should be able to access your shared files in Teams chat's and access your saved files.

    Thanks for your feedback,

    Sign in Acrobat Web Team

  5. Adobe sign:
    1. When a template is sent out for e-signature:
    some recipients do not receive the email notification.
    2. Some recipients e-signature does not reflect after signage.
    3. The program is slow to load

    1 vote

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    Hello Anina,

    We are sorry you are experiencing trouble with the feature. We are triaging your issue and are gathering more information to understand the problem better. 

    Please bear with us while this issue is resolved.

    Don't hesitate on contacting us again if you find any other problem.

    Thanks,

    Sign in Acrobat Web Team

  6. When I have to get a signature, sometimes the signature on the phone comes out super small. Perhaps a way to help format the size before finalized. I know it is already "complicated" for those who are not tech savvy, so it may not be possible. Here is an example for info though. Thanks.

    1 vote

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    Hi Jared,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

    Sign in Acrobat Web Team

  7. Your software has been incredibly buggy. It's giving me errors constantly. Also, the new signtaure flow makes no sense. Some documents have the new UX and some have the old. The new is confusing, and the flow is stupid. Why on earth do you enter the email addresses on the left? And why is the field to update the email subject now hidden way down at the bottom? It just sucks and I'm leaving after nearly a decade. You guys really need to get it together.

    1 vote

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    Hi Mathew,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

    Sign in Acrobat Web Team

  8. This new esignature is horrible. It's slow, with constant issues pertaining to loading the screen. I"ve been trying to get one signature on one page uploaded to be sent out to a client for 10 minutes now and I can't even get it to the point where I can ask for the signature. HELP.

    1 vote

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    Hello Alexei,

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause.

    Please bear with us while we triage your issue and gather more information to understand the problem better.

    Meanwhile, you can switch to earlier version by following the steps below, 

    1.   Click on your profile icon.

    2.   Select "Settings".

    3.   In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

    Thanks,

    Sign in Acrobat Web Team

  9. Very slow to select items. Also, for Chrome OS users, we need to be able to edit files directly on the device instead of saving them to cloud storage, as that will let us edit files in our Google Drive without signing in. Much easier instead of worrying about access to our Google Drive being blocked.

    2 votes

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    Under review  ·  2 comments  ·  Edit PDFs  ·  Admin →
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  10. Extremely unfriendly software. I've always used DocuSign to sign documents and my experience has been seamless. Wasted so much time trying to e-sign with Adobe and still not able to.

    1 vote

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Hello,

    Thank you for sharing your feedback with us, and we apologize for the frustration you have experienced with our e-sign feature. In the meantime, if you're encountering specific issues , please let us know so we can help troubleshoot and provide any possible solutions.

    Thank you for your patience as we triage this issue.

    Sign in Acrobat Web Team

  11. your e-sign is so sketchy. people have an amazingly difficult time finishing these documents we send. either they can't finalize because they've finished all the fields, and adobe doesn't recognize that they have, or they don't finish.
    What we desperately need is for adobe to allow us to see the progress. This is a basic feature implemented by other e-sign products like dochub for instance.
    If we had ability to download 98% completed document, we could work with it. not seeing any progress until your broke finalization process is a deal breaker

    1 vote

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Hello,

    Thank you for sharing your feedback with us, and we apologize for the frustration you have experienced with our e-sign feature. In the meantime, if you're encountering specific issues where completed fields aren't being recognized, please let us know so we can help troubleshoot and provide any possible solutions.

    Thank you for your patience as we triage this issue.

    Sign in Acrobat Web Team

  12. is there a way to download all completed agreements in adobe pdf

    1 vote

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Hi,

    The application doesn't currently support this feature. However, we are always looking for ways to improve our product and will definitely consider your request for future updates.

    Sign in Acrobat Web Team

  13. I was forced to sign up for an account for adobe acrobat pro ( 7 free trial, can cancel at any time) am unable to fine site to cancel. by the way terms were different at the sign up from what was first presented.
    nicky508@gmail.com

    1 vote

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    Under review  ·  0 comments  ·  Commenting  ·  Admin →
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  14. Hi,
    I'm getting Something went wrong errors when trying to finalise agreements for e-signing. Please investigate.

    1 vote

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Hi,

    We understand you are encountering some trouble with our services. We apologize for any inconvenience this may cause. Could you please give us more details on where you find this issues, and if possible could you provide any specific documents that you encounter this problem with or any other information that you consider important?

    Thanks,

    Sign in Acrobat Web Team

  15. Application is ok, but it has trouble with textboxes containing characters such as č, ć or š. Textboxes containing such characters disappear when document is exported to pdf.

    1 vote

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Hi,

    We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.

    Please bear with us until we find a solution to this issue.

    We appreciate your support!

    Thank you,

    Sign in Acrobat Web Team

  16. When trying to add multiple recipients to sign a document, the page becomes unresponsive.

    1 vote

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Hi,

    We understand you are encountering some trouble with our services. We apologize for any inconvenience this may cause. Could you please give us more details on where you find this issues, and if possible could you provide any specific documents that you encounter this problem.

    Thanks,

    Sign in Acrobat Web Team

  17. My documents are not being received by my clients for signature when multiple people must sign

    1 vote

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    Hi Danielle,

    We are sorry you are experiencing trouble with our feature. We are triaging your issue and are gathering more information to understand the problem better. 

    Please bear with us while we resolve this problem.

    Thanks,

    Sign in Acrobat Web Team

  18. Have the Set Reminder Option when sending for e-sign at the first pop up window. (Other than having to go to "More Options" to choose from. Or an option to turn on/off this feature as a default.

    1 vote

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    Hello Tan Si Yin,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

    Sign in Acrobat Web Team

  19. It would be nice if you could assign the signature order to multiple people. For example, if I am sending out a lease I want all of the tenants to sign in either order. After all of the tenants sign then I want to lease to be sent to the landlord for signature. Docusign has a feature that allows for this.

    1 vote

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    1 comment  ·  Fill & Sign  ·  Admin →
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    Hi Hamed,
    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

    Thanks,

    Sign in Acrobat Web Team

  20. Is it possible to change the verbiage in the blue button at the bottom of the document that pops up to complete the process that states CLICK AND SIGN? It appears to be duplicative as the signature portion prior states the same thing. Please consider something like COMPLETE or SUBMIT. Thank you.

    1 vote

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    Hi Matt,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

    Sign in Acrobat Web Team

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