468 results found
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Requesting E-signature process
The new way of processing Requesting E-Signatures is honestly terrible. I am not sure why the beginning of the process was changed whenever you upload the files, another screen would prompt with adding recipients, then adding your message to go along with the document. It takes way longer now when doing mass requests. Please revert back to the previous process.
2 votesHello Chase,
We are sorry you are having trouble with this new change, we appreciate your feedback and will considerate for future updates.
Thanks,
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Poor experience sice update
Since the update the E-Signature administration is sluggish and often crashes. Will these bugs be fixed.
1 voteHello Andy Smith,
We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better. Please bear with us while we can find the cause of the problems.
In the meantime, could you give us more information regarding this issue? If it happens all the time or only with a certain document type?
Thanks,
Sign in Acrobat Web Team
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Please allow to edit the file name in request e-signatures or move the message section higher
On the Request e-signatures - you moved the message to the bottom and it no longer takes the first file name and instead uses a generic "binder" as the title. With this hidden - it is so easy to accidentally send without changing the name. There should be an option to change the file name instead of having to cancel and reset up. I do not care for the new presentation.
1 voteHi Ginette Hartman,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Thank you!
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Requesting E-Signature Process
The new format for Requesting E-Signatures is, to put it bluntly, terrible.
Having all of the information you need to enter (email addresses, names, passwords, CC's, message & time frames) to the left side in a very small column is extremely tricky to navigate and takes much longer to do because I'm afraid I might miss something.
We use the e-signature feature quite often for signatures on E-file forms that must be password protected and correct. The process for doing so needs to be much more efficient and clearer as we process them many times a day during tax season.
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1 voteHi Michele,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".
This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Signers Template with Document Selections
It was nice when you requested e-signatures you had a template which opened allowing you to populate the signatures, title and select your files before being within the document.
I like the changes you have made allow us to edit the signature lists, add, delete and reorganize files.
I really miss the signature-document selection front page template, to the side of the document it is a little crowded and you can easily miss signers.
1 voteHi,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".
This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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E-signature cc
E-signed documents sent to cc addresses once all signatures are complete
1 voteHi,
We are sorry you are experiencing trouble with the app. We are triaging your issue and are gathering more information to understand the problem better.
Thanks,
Sign in Acrobat Web Team
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Unable to use "Teams" as a source location for e-sign template creation
Unable to use Teams/SharePoint as a source to create e-sign templates. We use Microsoft 365, and all we get is a blank window after authenticating successfully.
1 voteHello Robert,
We are sorry you are having issues with this feature. We will be investigating this problem. Meanwhile you can try to connect your account via OneDrive and you should be able to access your shared files in Teams chat's and access your saved files.
Thanks for your feedback,
Sign in Acrobat Web Team
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email delivery and e-signage not responsive
Adobe sign:
1. When a template is sent out for e-signature:
some recipients do not receive the email notification.
2. Some recipients e-signature does not reflect after signage.
3. The program is slow to load1 voteHello Anina,
We are sorry you are experiencing trouble with the feature. We are triaging your issue and are gathering more information to understand the problem better.
Please bear with us while this issue is resolved.
Don't hesitate on contacting us again if you find any other problem.
Thanks,
Sign in Acrobat Web Team
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Esignature is too small
When I have to get a signature, sometimes the signature on the phone comes out super small. Perhaps a way to help format the size before finalized. I know it is already "complicated" for those who are not tech savvy, so it may not be possible. Here is an example for info though. Thanks.
1 voteHi Jared,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Sign in Acrobat Web Team
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New UX sucks!
Your software has been incredibly buggy. It's giving me errors constantly. Also, the new signtaure flow makes no sense. Some documents have the new UX and some have the old. The new is confusing, and the flow is stupid. Why on earth do you enter the email addresses on the left? And why is the field to update the email subject now hidden way down at the bottom? It just sucks and I'm leaving after nearly a decade. You guys really need to get it together.
1 voteHi Mathew,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Sign in Acrobat Web Team
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Slow
This new esignature is horrible. It's slow, with constant issues pertaining to loading the screen. I"ve been trying to get one signature on one page uploaded to be sent out to a client for 10 minutes now and I can't even get it to the point where I can ask for the signature. HELP.
1 voteHello Alexei,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause.
Please bear with us while we triage your issue and gather more information to understand the problem better.
Meanwhile, you can switch to earlier version by following the steps below,
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".
Thanks,
Sign in Acrobat Web Team
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Editing PDFs on device is needed, not just viewing
Very slow to select items. Also, for Chrome OS users, we need to be able to edit files directly on the device instead of saving them to cloud storage, as that will let us edit files in our Google Drive without signing in. Much easier instead of worrying about access to our Google Drive being blocked.
2 votes -
Terrible esign experience
Extremely unfriendly software. I've always used DocuSign to sign documents and my experience has been seamless. Wasted so much time trying to e-sign with Adobe and still not able to.
1 voteHello,
Thank you for sharing your feedback with us, and we apologize for the frustration you have experienced with our e-sign feature. In the meantime, if you're encountering specific issues , please let us know so we can help troubleshoot and provide any possible solutions.
Thank you for your patience as we triage this issue.
Sign in Acrobat Web Team
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e-sign progress
your e-sign is so sketchy. people have an amazingly difficult time finishing these documents we send. either they can't finalize because they've finished all the fields, and adobe doesn't recognize that they have, or they don't finish.
What we desperately need is for adobe to allow us to see the progress. This is a basic feature implemented by other e-sign products like dochub for instance.
If we had ability to download 98% completed document, we could work with it. not seeing any progress until your broke finalization process is a deal breaker1 voteHello,
Thank you for sharing your feedback with us, and we apologize for the frustration you have experienced with our e-sign feature. In the meantime, if you're encountering specific issues where completed fields aren't being recognized, please let us know so we can help troubleshoot and provide any possible solutions.
Thank you for your patience as we triage this issue.
Sign in Acrobat Web Team
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is there a way to download all completed agreements in adobe pdf
is there a way to download all completed agreements in adobe pdf
1 voteHi,
The application doesn't currently support this feature. However, we are always looking for ways to improve our product and will definitely consider your request for future updates.
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Dissatisfaction as to how you do business
I was forced to sign up for an account for adobe acrobat pro ( 7 free trial, can cancel at any time) am unable to fine site to cancel. by the way terms were different at the sign up from what was first presented.
nicky508@gmail.com1 vote -
Something went wrong
Hi,
I'm getting Something went wrong errors when trying to finalise agreements for e-signing. Please investigate.1 voteHi,
We understand you are encountering some trouble with our services. We apologize for any inconvenience this may cause. Could you please give us more details on where you find this issues, and if possible could you provide any specific documents that you encounter this problem with or any other information that you consider important?
Thanks,
Sign in Acrobat Web Team
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Missing characters from Croatian alphabet
Application is ok, but it has trouble with textboxes containing characters such as č, ć or š. Textboxes containing such characters disappear when document is exported to pdf.
1 voteHi,
We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.
Please bear with us until we find a solution to this issue.
We appreciate your support!
Thank you,
Sign in Acrobat Web Team
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Page Unresponsive
When trying to add multiple recipients to sign a document, the page becomes unresponsive.
1 voteHi,
We understand you are encountering some trouble with our services. We apologize for any inconvenience this may cause. Could you please give us more details on where you find this issues, and if possible could you provide any specific documents that you encounter this problem.
Thanks,
Sign in Acrobat Web Team
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Document for signature by multiple signers is not received
My documents are not being received by my clients for signature when multiple people must sign
1 voteHi Danielle,
We are sorry you are experiencing trouble with our feature. We are triaging your issue and are gathering more information to understand the problem better.
Please bear with us while we resolve this problem.
Thanks,
Sign in Acrobat Web Team
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