54 results found
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Cannot view pdf in my iPad / iPhone. Only happens with cloud documents. But I can see them in my lap
2 votes -
Adobe acrobat reader
When using adobe acrobat reader fill&sign on my laptop the document will lock but it will not lock on my phone. Any ideas?
3 votes -
7 votes
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3 votes
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Unable to fill out forms (was: Edit)
Why can’t I edit a PDF I received through email. I tried enabling editing but still not working. Also converted it to word but that doesn’t work also.
Thanks in advance
21 votes -
2 votes
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Ios11 - needs update to work with ios 11?
Not sure why but it says latest update does not work with ios11? I have just update the app today and still not working. Pls help. Thank you.
8 votes -
Cannot Save to Document Cloud
All of a sudden I cannot save to the document cloud, tried re-loading App, nothing works
71 votes -
8 votes
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Signatur
I can no longer create signatures or sign documents in AR.
10 votes -
Document cloud not syncing
Hello,
I originally signed up to Adobe with my email account and use the document cloud to store and organise documents on my iPad. That works perfectly. However, more recently, I downloaded the Adobe app on my phone so that I could review documents remotely but despite using the same Adobe ID to login, the document cloud on my phone is empty whilst simultaneously containing all my documents as it always has done on my iPad.
Please could someone help me to resolve this? as it makes the phone app almost useless for my purposes at present. I cannot understand…81 votes -
filled out the form is not showing content after sharing
I filled out the pdf, but when I try to share or send to someone it is not showing the content :/
8 votes -
Corrupted or Damaged
I selected and viewed my tax return from H&R Block, I tried to create a PDF and received the message Corrupted or Damaged. I then tried to send it to Acrobat and then open it in Acrobat but received the same message Corrupted or Damaged.
Apple iOS 12.1.1
See file
Did not see file18 votesHi,
Thank you for reaching out.
Would you please provide more information about the problem so that we can troubleshoot it?
You said: “I tried to create a PDF and received the message Corrupted or Damaged.”
It sounds like the PDF document was already damaged before you sent it to your iPad/iPhone and open it in Acrobat Reader for iOS.
How did you create the PDF document? Did you export it from the H&R app on desktop or iPhone/iPad?
Where did you see the first error message about “Corrupted or Damaged”?
Would you please send the same PDF document to a Windows or Mac computer to open it in the desktop version of Acrobat Reader?
Please let us know what you find.
Thank you.
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Lost Comments: The new app keeps deleting/not saving annotations
After actualization the new app keeps deleting/not saving the coments, the highlights, etc., all the modifictions I do to the pdfs. Why?! It is extremely frustrating, as I work with Academic texts in my PhD research, and I lose every single note I add. This never happened in the ancient app, which was very fine.
147 votesHi,
We’re really sorry for any inconveniences this has caused.
If you can answer any of these specific questions, that would be really helpful:
- How long had you been commenting for before you lost data?
- Did you click the ‘done’ button in the top left?
- Did you only use a single tool (highlight), or did you alternate?
- How did you leave the pdf you were commenting before your comments were lost? (Switching to another app, closing the app, etc.)
- Did you share the file?
- Did the app crash?If possible, would you mind taking a screen recording of the issue? You can find information on how to do so here: support.apple.com/en-us/HT207935
Thank you,
Jeffrey
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