377 results found

1. Reader Extended Docs - Unable to draw

   Prior to latest update we were able to use the drawing tools on documents that were saved as "Reader Extended PDF's." After this update we do not have the blue comment icon on the documents when viewed on iPhones. If the document is not saved as reader extended, the icon is there and functioning.

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2. File names shared from “Files” app is converted to lowercase

   When I share a pdf file in iOS bundled “Files” app by choosing “open in Adobe Acrobat...”, the file name as it appears in the Acrobat app’s Home screen’s Recent section is converted to lowercase.

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3. Flickers on adobe acrobat ios on iphone xr

   It flickers when we tap on the screen to show the menu bar. When it shows and disappears.

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4. Ability to rotate text on fill in horizontal forms

   Currently when working with horizontal forms my latest updated Acrobat DC on iPad Pro will not allow fill in text. Is there a work around?

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5. Hacked

   I signed up to Adobe and instantly my Facebook Account was hacked. Coincidence or not?

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6. Unused line at the top

   On the iPhone X/XS, there is a thin line at the top-most part of the screen that is visible when viewing PDFs with photos or any non-white page in continuous mode. I think the display area size needs some fixing.

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7. I contacted y’all about my subscriptions and y’all still charged me $30!!!!!! I need my refund ASAP I didn’t even know y’all charged me

   I contacted y’all about my subscriptions and y’all still charged me $30!!!!!! I need my refund ASAP I didn’t even know y’all charged me! I’m a broke college student I need my money please thank you!!!!

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8. Black spots

   Black spots appearing. Never had such problems. Will not continue using adobe if this bug is not fixed

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9. Je douterais me désabonner.

   Je souhaiterai me désabonner de vos service

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10. I was trying the free trial, and could not get ahold of anyone so ,”Please Cancel and stop trying to take out of my account”. Also pay back.

    Quit taking out of my account after free trial !!!

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11. Bug

    I have a problem with a PDF I’ve imported from Telegram on my iPad Pro 12.9" 2015 (even if I don’t remember whether I copied it or I just opened with Adobe or even if I copied it to Notability and then I sent it to Adobe).
    In Adobe the file has changed name in "Telegram-cloud-document-4-...[many numbers].pdf” and is only 45 bytes.
    Every operation done with this file fails with unknown error so that it is in the main page when I open the app and so it is upsetting to see it every time... I would like to eliminate it or at least to remove it from the main page.
    I guess that Adobe created a node in its graph but without the associated file, but I can’t understand why.
    Thank you
    PS: I had iOS 11 when this trouble have begun and now I have iOS 12

    I have a problem with a PDF I’ve imported from Telegram on my iPad Pro 12.9" 2015 (even if I don’t remember whether I copied it or I just opened with Adobe or even if I copied it to Notability and then I sent it to Adobe).
    In Adobe the file has changed name in "Telegram-cloud-document-4-...[many numbers].pdf” and is only 45 bytes.
    Every operation done with this file fails with unknown error so that it is in the main page when I open the app and so it is upsetting to see it every time... I would like to eliminate… more

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    AdminiOSDeveloperCK (Software Engineer, Adobe) responded

    Hi Michelangelo,

    Is the file locally stored on your iPhone/iPad? If so, please tap “Files” in the bottom tab bar and check the file listing of “On This iPhone/iPad”. Do you see the file?

    Would you please try deleting the file from the Files > Location > One This iPhone/iPad (instead of Home > Recent)?

    1. Tap “…”.
    2. Scroll down the menu that pops up.
    3. Tap “Delete” (which is the last item in the menu).

    It may also help to restart your device and try again.

    https://support.apple.com/en-us/HT201559

    Please let us know if you still have a problem deleting the file.

    Thank you.

12. Transparency issue

    There seems to be a bug with transparency in some files. Is this a known issue? Would appreciate a fix. In Acrobat for Windows this PDF is showed correctly.

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13. Send Flatten Copy to Email

    Last update appears to have removed the ability to flatten a copy of the document. Is there an option for this somewhere within the application?

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14. Canot see PDF in my phone shared by the cloud

    Hi there, from my computer, I downloaded a PDF from the government’s website, because is important, I uploaded to the cloud, I opened Acrobat App in my phone, I see the file, I click but I cannot see it.
    In the first message you see the same thing I have send in the picture.

    In the second message that opens up just after, is the classic advising window from apple, The message say that I need to install “Adobe Acrobat DC”

    I tried to download other Acrobat apps but, I don’t believe that I have to pay as you propose in certain apps, I got the free and normal Acrobat app.

    Hi there, from my computer, I downloaded a PDF from the government’s website, because is important, I uploaded to the cloud, I opened Acrobat App in my phone, I see the file, I click but I cannot see it.
    In the first message you see the same thing I have send in the picture.

    In the second message that opens up just after, is the classic advising window from apple, The message say that I need to install “Adobe Acrobat DC”

    I tried to download other Acrobat apps but, I don’t believe that I have to pay as you propose… more

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15. Turn off auto renew

    Where is the settings to turn auto renew off?

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16. Highlighting results in dropped pages

    Whenever i highlight sentences, i soon find (not immediately) that a page of the pdf i am reading has disappeared. Multiple highlights = multiple lost pages. Never happened with previous versions of adobe reader. Closing and reopening the pdf does not change this, pagesremain lost from view. Any ideas why or how to get pages back?

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17. It can't install on iOS previous versions

    It's cannot installed on previous iOS versions unfortunately.
    So sad.

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    Resolved  ·  AdminiOSDeveloperCK (Software Engineer, Adobe) responded

    Hi,

    The current minimum iOS requirement for Acrobat Reader is iOS 11.2. If you have an older iOS version, you will not be able to install the latest version of Acrobat Reader.

    Here are a couple of options that you can try.

    (a) Update iOS on your iPad/iPhone

    If you have a relatively new iPad/iPhone (e.g. iPhone 5s/SE or later OR iPad Air 1st gen. or later), you should be able to update to iOS 12.1. After updating iOS to the latest version, you can now install the latest version of Acrobat Reader.

    (b) Download the last compatible (not the latest) version of Acrobat Reader

    When you go to the App Store app on your iPad/iPhone and try to install the latest version of Acrobat Reader, do you see the alert with the title “Download an older version of this app?” and the Download option?

    If so, you can choose the Download option from the alert to download and install the last compatible version of Acrobat Reader.

    © Use other Apple ID (that is associated with older versions of Acrobat Reader) to sign into App Store.

    If the App Store app did not provide an option to download the last compatible version of Acrobat Reader, you can sign out from iOS Settings > iTunes & App Store, tap your Apple ID, sign out, and sign in with the Apple ID that was previously used to download and install older versions of Acrobat Reader.

    Hope you can make it work with one of the options above.

    Hi,

    The current minimum iOS requirement for Acrobat Reader is iOS 11.2. If you have an older iOS version, you will not be able to install the latest version of Acrobat Reader.

    Here are a couple of options that you can try.

    (a) Update iOS on your iPad/iPhone

    If you have a relatively new iPad/iPhone (e.g. iPhone 5s/SE or later OR iPad Air 1st gen. or later), you should be able to update to iOS 12.1. After updating iOS to the latest version, you can now install the latest version of Acrobat Reader.

    (b) Download the last compatible (not the latest) version of Acrobat Reader

    When you go to the App Store app on your iPad/iPhone and try to install the latest version of Acrobat Reader, do you see the alert with the title “Download an older version of this app?” and the Download option?

    If so, you can choose… more