589 results found

1. Bug in rendering all caps in a simple document

   I attach a simple PDF file allcaps.pdf . The file prints fine. But when rendered on screen, the text in all capitals is not properly rendered. At 400%, it is fine. See 100percent.jpg for the screenshot showing the funky rendering and 400percent.jpg showing that it is fine when zoomed in. The Chrome and Firefox PDF renderers have no issues with this file. This seems to relate to the resolution used in the setting Page Display -> Resolution. If I use system setting (96 pixels/inch) and then set the zoom to 96%, it is fine. If I use a custom setting of 100 pixels/inch and set the zoom to 100%, it is fine. But if there is a slight mismatch (system setting at 96, zoom at 100, you get the funky display)

   Adobe Reader version 2021.001.20135, Windows 10.

   I attach a simple PDF file allcaps.pdf . The file prints fine. But when rendered on screen, the text in all capitals is not properly rendered. At 400%, it is fine. See 100percent.jpg for the screenshot showing the funky rendering and 400percent.jpg showing that it is fine when zoomed in. The Chrome and Firefox PDF renderers have no issues with this file. This seems to relate to the resolution used in the setting Page Display -> Resolution. If I use system setting (96 pixels/inch) and then set the zoom to 96%, it is fine. If I use a custom setting… more

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2. [FEEDBACK] "send report" floater doesn't recognize W10 default Mail app

   when clicking "help" > "generate system report" > "send report", the dialog that opens is completely outdated and not usable.

   it doesn't recognize the default Mail app on Windows 10, it just prompts me to use a web service like yahoo or gmail.

   besides that, the WHOLE adobe reader program is outdated. i'm 1000% sure it has code that is more than 10 years old and it definitely needs to be rewritten from scratch.

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3. Gray outlines around edges of transparent areas in embedded raster images

   This issue is best illustrated with an example.

   I generated a 5x5 png test image (test1.png) with transparent background and a 1 pixel wide green strip through the middle, embedded it into an svg (test1.svg), converted it to a pdf using inkscape (test1.pdf) and then viewed it in Acrobat Reader DC on windows 10, downloaded and installed today (2020-01-27). The result is shown in the attached image test1_acrobat_windows.png.

   Notice how the green band fades first to gray, then to white, instead of fading directly to white. The same pdf file rendered with PDF.js looks like one would expect, as seen in test1_out_pdfjs.png, which looks just like the svg file does.

   The gray border goes away if the original png has a white background instead of a transparent background. The corresponding files for this case are test2.png (raw image), test2.svg, test2.pdf and test2_acrobat_windows.png.

   This test case is of course a bit contrived, but this behavior has real-world consequences. For example, a pdf figure that includes a raster contour plot with lots of thin colored curves on transparent background, will appear desaturated, especially as one zooms out.

   My guess is that the transparent pixels have a black (but invisible) color, and that the interpolation formula uncritically interpolates R, G, B and A between #00ff00ff and #00000000, resulting in intermediates like #00800080, which when alpha composited with white gives #80c080, a slightly green shade of gray. To avoid this happening, I think one would need to alpha-composite before interpolation instead of after.

   Since I could only attach a single image to the post (even though it looked like I could upload multiple in the submission form), and the form crashed when I tried to upload a zip file containing them all, I have uploaded the zip file to the following address instead:
   http://ur.amaurea.net/acrobat_bug_report.zip

   This issue is best illustrated with an example.

   I generated a 5x5 png test image (test1.png) with transparent background and a 1 pixel wide green strip through the middle, embedded it into an svg (test1.svg), converted it to a pdf using inkscape (test1.pdf) and then viewed it in Acrobat Reader DC on windows 10, downloaded and installed today (2020-01-27). The result is shown in the attached image test1_acrobat_windows.png.

   Notice how the green band fades first to gray, then to white, instead of fading directly to white. The same pdf file rendered with PDF.js looks like one would expect, as seen… more

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4. Fix Issue: Adobe Reader DLL Crash

   We have a web based application running on our Citrix environment. We are running Windows Server 2016 (1607) and Citrix VAD 1912 LTSR CU1. The users login to the web based application and eventually it will trigger the opening of a PDF within Internet Explorer. This process will work most the time but we find after the user does anywhere from 7-10 instances of the process Internet Explorer will crash.

   We first monitored performance on our server but identified there are no CPU/RAM bottlenecks. We even isolated users to one server to test and they still have the issue. We recently enable Crash Dumps for Internet Explorer so we can further determine the issue. I've reviewed the crash dump along with Microsoft and we've found the crash is due to AcroRd32.dll. We were running an older verison of Adobe Reader so I've updated to 2020.012.20041 and we have the same issue. Is there anyone on the Adobe side who can review the Crash Dump I have to provide insight as to what could be causing it? We've tried with Protected mode disabled and the issue continues.

   Thank you!

   We have a web based application running on our Citrix environment. We are running Windows Server 2016 (1607) and Citrix VAD 1912 LTSR CU1. The users login to the web based application and eventually it will trigger the opening of a PDF within Internet Explorer. This process will work most the time but we find after the user does anywhere from 7-10 instances of the process Internet Explorer will crash.

   We first monitored performance on our server but identified there are no CPU/RAM bottlenecks. We even isolated users to one server to test and they still have the issue. We… more

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5. Adobe Reader for Windows IE plugin not allowing ability to send Outlook email from open inbrowser PDF when using share button

   This is not an idea, it's a bug report. So when you try to use the "Share" button and "Send As attachment" via an open Adobe plugin PDF file in Internet Explorer, since the latest Office/Outlook update, Adobe is unable to open Outlook as the default mail client. It throws an error trying to open a new email. The next time I look at it I'll grab a screenshot of the error and attach it. It seems that the Adobe plugin for IE in particular does not work well with IE and the latest Outlook version right now.

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6. advanced search should contain search "all open documents"

   i'd like to perform a text/content search in adobe reader dc which considers all pdf documents which are open in adobe readerdc at this time.

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7. Adobe Acrobat Reader DC blocking the Ooutlook 365

   Hi,

   after provided more tests were found that (in my case) reason and solution (I saw that behaviour from August 2020 to till now)

   Description of workaround and provided steps
   - Openned pdf document in Adobe Acrobat Reader DC (still updated version, recently 2020.013.20074),
   - In Adobe File/Share file/Outlook message (Office 365 still update, recently version 16.0.13530.20132, 64bit),
   - Then is automatically opened Outlook new message,
   - message is fulfilled with the data and addresses, then click on send,
   - Outlook and Adobe are still opened,

   • standard work in both and next application (time to time (hapened not always, olny sporadicaly), don´t know the trigger of issue, but Outlook is seems like freezen (no any reaction to command by mouse or keyboard) - then when you close (standard close of application, not kill the process) Adobe Acrobat Reader DC you can continue with work in Outlook, no further action are required).

   Maybe you can find the code bug and reapair it (I will be happy if you can share your feedback).
   Thank you.

   Hi,

   after provided more tests were found that (in my case) reason and solution (I saw that behaviour from August 2020 to till now)

   Description of workaround and provided steps
   - Openned pdf document in Adobe Acrobat Reader DC (still updated version, recently 2020.013.20074),
   - In Adobe File/Share file/Outlook message (Office 365 still update, recently version 16.0.13530.20132, 64bit),
   - Then is automatically opened Outlook new message,
   - message is fulfilled with the data and addresses, then click on send,
   - Outlook and Adobe are still opened,

   • standard work in both and next application (time to time (hapened not always, olny… more
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8. Adobe Reader DC - crash during save after created signature of pdf file

   Hello,

   Problem description
   Adobe Reader DC - crash during save pdf file after created signature

   Used SW
   - Win 10 (ver 10.0.19042.685)
   - Adobe Acrobar Reader DC 2020.013.20074

   in Adobe Acrobar Reader DC is document digitally signed and during saving the pdf file is Adobe Reader crashed (it is happened from last update of DC).
   Attached dump reports for further analysis (link valid till 7th January 2021, xou can download dump files from link https://osram-my.sharepoint.com/:f:/p/m_salka/EvkOvT59codChrmsyZA-VdoBurOAkScYaTK02S-x38wIiw?e=CIDs9x).

   If is needed to extend the validity of OneDrive link, please contact me.

   Please give me feedback about result of your investigation and repair.
   Thank you for make better Adobe Acrobat DC.

   Hello,

   Problem description
   Adobe Reader DC - crash during save pdf file after created signature

   Used SW
   - Win 10 (ver 10.0.19042.685)
   - Adobe Acrobar Reader DC 2020.013.20074

   in Adobe Acrobar Reader DC is document digitally signed and during saving the pdf file is Adobe Reader crashed (it is happened from last update of DC).
   Attached dump reports for further analysis (link valid till 7th January 2021, xou can download dump files from link https://osram-my.sharepoint.com/:f:/p/m_salka/EvkOvT59codChrmsyZA-VdoBurOAkScYaTK02S-x38wIiw?e=CIDs9x).

   If is needed to extend the validity of OneDrive link, please contact me.

   Please give me feedback about result of your investigation and repair.… more

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9. cannot open document from flash disk which is diacritical

   Cannot open document from flashdisk which is diacritical (for example přednáška.pdf), but from C: and from computer is everything ok.

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10. Can not add Thai comment

    This current version of Adobe Reader can not add a Thai language comment. When I start typing, it freezes a bit and terminates. It happens every time.

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11. Unable to terminate shared links to document. security risk

    When sharing a document, there is no ability to terminate the shared link, so it stays available forever

    This is high security risk

    I will likely have to close my bank account now

    Please add feature to terminate shared document links for security reasons

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12. Need to test and support Adobe Reader DC on Amazon Workspaces

    Please look into testing and supporting Adobe Reader DC (as well as Acrobat DC) on an Amazon Workspace. We use AWS with a good number of our user population and need to be able to get support with this environment. With DC being a cloud based system, I would expect that virtual workstations would be a supported environment. It is all in the "cloud."

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13. Version 2019 of Reader has display issues that you don't see in 2020 or Pro

    A client organisation (and I imagine many, many other people) are running on version 2019 of Reader.
    Unfortunately v2019 has display issues and can add what look like black or yellow felt tip dots and lines at areas where effects overlap.
    They are not seen in Pro or in v2020 or in v2015 of Reader. Just v2019. So what we see in our pdfs, is not what our clients or their audience might be seeing. So every user of Adobe CC is exposed. Our work might not look the way we intend if a viewer is using v2019of Reader. And I can imagine that is most people. So as a design community and Adobe CC client base, we can't be confident that our work is being seen without problems ... which damages our credibility and leads to exasperating conversations because we don't see the issues our clients are asking us to correct.
    We as a design community need to know about the issue so that we can at least know about if a client request doesn't make sense.
    Bit it also means that our work might be viewed in a way that looks unprofessional and messy and it's because of something beyond our control – a version of reader with a glitch.
    Using version 2020 seems to have cleared THIS issue up.

    A client organisation (and I imagine many, many other people) are running on version 2019 of Reader.
    Unfortunately v2019 has display issues and can add what look like black or yellow felt tip dots and lines at areas where effects overlap.
    They are not seen in Pro or in v2020 or in v2015 of Reader. Just v2019. So what we see in our pdfs, is not what our clients or their audience might be seeing. So every user of Adobe CC is exposed. Our work might not look the way we intend if a viewer is using v2019of Reader. And… more

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14. PKI signing under macOS Big Sur (11.01) doesn't not work

    PDF digital signature using PKI card reader or stored soft token does not work. It seems like adobe reader dc (2020.013.20074) does not detect the card reader. I can also configure a soft token, but cannot choose the soft token to be used as digital signature.
    OS: macOS Big Sur 11.01
    Adobe Reader dc 2020.013.20074

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15. Adobe browser

    can Adobe build its own browser ???
    its not about "Adobe acrobat" as adobe web has its own apps groups it would be nice if adobe could make its own browser its just a random idea if this could be done it might be little enjoyable....

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16. AIP-encrypted PDF files may not open

    Hello.
    I installed the AIP plugin on Acrobat Reader DC(version: 2020.013.20066) and now I can view labeled PDFs.

    However, if you open the PDF file many times, it may not open properly.

    This is an excerpt from mip_sdk.miplog at that time.

    ------mip_sdk.miplog:start

    Info 2020-12-03 15:03:06.366 audit.cpp:380 MSRMSPIBroker (2476) "Audit-Enabled was set, isEnabled=
    " mip::Audit::SetIsAuditEnabled 6984
    Warning 2020-12-03 15:03:06.366 policyrule.cpp:42 MSRMSPIBroker (2476) "Could not find Action ApplyContentMarking in ActionFactory." mip::PolicyRule::Create 6984
    Warning 2020-12-03 15:03:06.366 policyrule.cpp:42 MSRMSPIBroker (2476) "Could not find Action ApplyContentMarking in ActionFactory." mip::PolicyRule::Create 6984
    Warning 2020-12-03 15:03:06.366 policyrule.cpp:42 MSRMSPIBroker (2476) "Could not find Action ApplyContentMarking in ActionFactory." mip::PolicyRule::Create 6984
    Warning 2020-12-03 15:03:06.366 policyrule.cpp:42 MSRMSPIBroker (2476) "Could not find Action ApplyContentMarking in ActionFactory." mip::PolicyRule::Create 6984
    Warning 2020-12-03 15:03:06.366 policyrule.cpp:42 MSRMSPIBroker (2476) "Could not find Action applywatermarking in ActionFactory." mip::PolicyRule::Create 6984
    Warning 2020-12-03 15:03:06.366 policyrule.cpp:42 MSRMSPIBroker (2476) "Could not find Action applywatermarking in ActionFactory." mip::PolicyRule::Create 6984
    Warning 2020-12-03 15:03:06.366 policyrule.cpp:42 MSRMSPIBroker (2476) "Could not find Action applywatermarking in ActionFactory." mip::PolicyRule::Create 6984
    Warning 2020-12-03 15:03:06.366 policyrule.cpp:42 MSRMSPIBroker (2476) "Could not find Action ApplyContentMarking in ActionFactory." mip::PolicyRule::Create 6984
    Warning 2020-12-03 15:03:06.366 policyrule.cpp:42 MSRMSPIBroker (2476) "Could not find Action ApplyContentMarking in ActionFactory." mip::PolicyRule::Create 6984
    Warning 2020-12-03 15:03:06.366 policyrule.cpp:42 MSRMSPIBroker (2476) "Could not find Action ApplyContentMarking in ActionFactory." mip::PolicyRule::Create 6984
    Warning 2020-12-03 15:03:06.366 policyrule.cpp:42 MSRMSPIBroker (2476) "Could not find Action ApplyContentMarking in ActionFactory." mip::PolicyRule::Create 6984
    Warning 2020-12-03 15:03:06.366 policyrule.cpp:42 MSRMSPIBroker (2476) "Could not find Action applywatermarking in ActionFactory." mip::PolicyRule::Create 6984
    Info 2020-12-03 15:03:06.366 httputils.cpp:92 MSRMSPIBroker (2476) "Authentication response time (seconds): 3.7e-06" mip::GetAuthToken 2204
    Info 2020-12-03 15:03:06.366 common/apiutils.h:194 MSRMSPIBroker (2476) "Start calling success callback for API: profileaddengineasync" mip::TryExecuteSuccessCallback::<lambda87de9fe8a64ab51005644b892b82d9c8>::operator () 3412
    Error 2020-12-03 15:03:06.366 policyenginemanagerimpl.cpp:494 MSRMSPIBroker (2476) "Failed to acquire policy Failed with: [NoAuthTokenError] Client application failed to provide authentication token for HTTP request" mip::PolicyEngineManagerImpl::AcquirePolicyInternal 2204
    Info 2020-12-03 15:03:06.366 policyengineimpl.cpp:85 MSRMSPIBroker (2476) "Starting API call: enginegetpolicyfile_id" mip::PolicyEngineImpl::GetPolicyFileId 2204

    ------mip_sdk.miplog:end

    Do you know what caused it?

    Best regard.

    Hello.
    I installed the AIP plugin on Acrobat Reader DC(version: 2020.013.20066) and now I can view labeled PDFs.

    However, if you open the PDF file many times, it may not open properly.

    This is an excerpt from mip_sdk.miplog at that time.

    ------mip_sdk.miplog:start

    Info 2020-12-03 15:03:06.366 audit.cpp:380 MSRMSPIBroker (2476) "Audit-Enabled was set, isEnabled=
    " mip::Audit::SetIsAuditEnabled 6984
    Warning 2020-12-03 15:03:06.366 policyrule.cpp:42 MSRMSPIBroker (2476) "Could not find Action ApplyContentMarking in ActionFactory." mip::PolicyRule::Create 6984
    Warning 2020-12-03 15:03:06.366 policyrule.cpp:42 MSRMSPIBroker (2476) "Could not find Action ApplyContentMarking in ActionFactory." mip::PolicyRule::Create 6984
    Warning 2020-12-03 15:03:06.366 policyrule.cpp:42 MSRMSPIBroker (2476) "Could not find Action ApplyContentMarking in ActionFactory."… more

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17. Disable "Who Needs to Fill and Sign"

    I open hundreds of PDF's a day and having to click who needs to fill and sign is unbearable. Please make an update where we can disable it, I'm literally looking into buying a different program, that's how difficult this has made my work life.

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18. [BUG] Reader freezes when "protected view" is enabled for "all files"

    windows 10 64bit with 20H2 update. fully updated.

    go to preferences > security (enhanced) > enable protected view for ALL Files & run in appcontainer.

    i downloaded a pdf from my bank with my card statements and double clicked it.
    i opened the search box and tried to search for something, clicking somewhere in the app window, freezes the entire app and won't respond and must be forced closed.

    this behavior has never happened even on older v11 versions with protected view enabled.

    the app shouldn't freeze when searching with protected view enabled.

    continuous release reader 2020.013.20064
    version file 20.013.20064.12623
    agm version 4.030.00104
    cooltype 5.014.00060
    core version 20.3328
    jp2k version 1.002.00002.46820

    windows 10 64bit with 20H2 update. fully updated.

    go to preferences > security (enhanced) > enable protected view for ALL Files & run in appcontainer.

    i downloaded a pdf from my bank with my card statements and double clicked it.
    i opened the search box and tried to search for something, clicking somewhere in the app window, freezes the entire app and won't respond and must be forced closed.

    this behavior has never happened even on older v11 versions with protected view enabled.

    the app shouldn't freeze when searching with protected view enabled.

    continuous release reader 2020.013.20064
    version file 20.013.20064.12623… more

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19. Build in an EPUB Reader and Allow for EPUB Embedding

    The Reader app (all platforms) should be more generalized to allow "reading" of both EPUB or PDF documents.

    Similarly, we should be able to embed an EPUB into a PDF file. (PDF has a robust method that allows it to embed other file formats.)

    Then, we should have a switch in Reader that would let a user to switch from PDF to reflowable EPUB and back again.

    While I understand that Adobe is investing heavily in Liquid Mode, this EPUB method would be far more reliable for people who need to control the design of both static and reflowable modes.

    36 votes

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    Under review  ·  AdminAyush Jain (Lead Software Engineer, Adobe) responded

    Hi,

    Thanks for reaching out to us for your concerns.

    We have no immediate plans to work on this FeatureRequest.

    We will let you know if this get prioritized for our Future versions.

    Thanks
    Ayush Jain

20. BUG: Can't change language

    Edit >> Preferences >> Language >> Application Language.

    Change to CHOOSE AT APPLICATION STARTUP

    This setting is IGNORED: No way to choose at startup, and the setting reverts back to English.

    Windows 10, 2004, Adobe Acrobat Reader ver. 2020.013.20064

    Reproduced on 2 different machines.

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