1698 results found

1. Very specific issue with Adobe Reader on a Mac

   I am a professor of Ancient Greek, and use many documents that use polytonic Greek fonts. For some reason, when I copy-paste from PDFs opened in Adobe Reader on a Mac (no problems on a PC!), one particular character doesn't get copies (ἀ). Many similar characters are just fine (e.g. ἁ, ᾶ, ά, ἂ etc). When I open the same files with other programs/browsers on the Mac, there are no issues. I know this is hyperspecific, but I wanted to bring it to your attention.

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2. Doesn't copy accented greek letter

   Reader highlights, but doesn't copy the accented Greek alpha with smooth breathing in text:

   ἀ
   GREEK SMALL LETTER ALPHA WITH PSILI
   Unicode: U+1F00, UTF-8: E1 BC 80

   pdftotext reads it just fine, as does MacOS PDF reading system.

   Example PDF: https://geoffreysteadman.files.wordpress.com/2014/09/platosymp-sept14.pdf

   letter on several pages including p. 22.

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3. Failure to print a .pdf document

   This document can't be printed successfully on my Windows 10 PC. It stalls partway through preparing to print, and then after several minutes reports a print failure.

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4. Bug: Printer list in overview lists invalid/off by one entries when a printer in Windows was changed (like new name)
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5. Give Federated ID users the ability to login to Adobe Reader

   Our company has an active Enterprise license agreement for Acrobat and other products. One of the key reasons we did this was to enable Federated IDs for access to the applications so that the ID would be integrated to Azure AD. Users that only need Reader and do not require a full-blown licensed copy of Acrobat are not able to login to Reader. The only way to login to Reader is to create a personal, ‘Adobe ID’ which is then outside of corporate control or management. Since Reader is ‘free’ software, there should be no reason that it can’t be added to the list of applications that a Federated ID has the ability to login to.

   Our company has an active Enterprise license agreement for Acrobat and other products. One of the key reasons we did this was to enable Federated IDs for access to the applications so that the ID would be integrated to Azure AD. Users that only need Reader and do not require a full-blown licensed copy of Acrobat are not able to login to Reader. The only way to login to Reader is to create a personal, ‘Adobe ID’ which is then outside of corporate control or management. Since Reader is ‘free’ software, there should be no reason that it can’t be… more

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6. Bug: Certain PDFs not readable

   We have multiple users with this intermittent issue. Some times the PDF font will show up properly, sometimes it is gibberish and unreadable. It is inconsistent and I cannot seem to resolve the issue.

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7. Make signature "intended usage" more intuitive

   I recently ran into a situation, quite similar to those described here ( https://community.adobe.com/t5/acrobat-reader/digital-signature/td-p/9192902?page=1 ).

   I was trying to sing a document using Acrobat Reader DC 2020.012.20048, but somehow Acrobat was not giving me an option to use the certificate I was going to use. Everything looks fine, no errors, but it still just suggests me to create a new digital ID.

   Similar to this ( https://community.adobe.com/t5/acrobat-reader/digital-signature/m-p/9192908#M28305 ), I see a green checkmark for "sign documents or data" (see 1st attached screenshot),

   but it still doesn't work. This is quite misleading and non user-friendly. Everything should work OK, if there are just green checkmarks.

   After all, I've found that topic (it is frustrating that there's zero progress on this subject since 2017) and created a test self-signed digital ID.

   So, it looks like you expect user to know that there should be "Use for signing" option in the "Usage Options" context menu (see 3rd attached screenshot) vs (see 2nd attached screenshot) because this is the only way to understand that this certificate is treated as not suitable (but how do I know if I just have a non-suitable one?).

   It's a pity that this is so counter-intuitive.

   Also, when I try to use the "Digitally Sign" option the first time, I see the following counter-intuitive "Configure Digital ID for signing" dialog (see 4th screenshot).

   It is counter-intuitive, because I know that the certificate I'd like to use is in my Windows Certificate store (and I've even already enabled the integration with the Windows Certificate Store in "Edit->Preferences->Signatures->Verification->Windows Integration", looked through all other opptions there and found nothing related. So... All 3 options you suggest are not suitable. Now what? There must be also an option to select a certificate from the Windows Certificate Store (that might indicate that the selected certificate could not be actually used later).

    

   So, could you please consider the following suggestions:

   1. Add one additional line "actually suitable to digitally sign" (or something) to the "Trust" tab in the "Certificate Viewer", to show the large red cross there, for situations like described above. Some "read more about this" link there (a link to an article that would educate users about the certificate "Key Usage" and "Extended Key Usage") would be nice too.

   2. Add some tiny "Green Checkmark"/"Red cross" icons to multicolumn listbox in the "Digital ID and Trusted Certificate Settings" window, next to each certificate (green when "Use for Signing" is availible, red otherwise).

   3. Add the "choose a certificate from a Windows certificate store" option to the "Configure a Digital ID for signing" dialog.

   (I've also posted the same thing a while ago here: https://community.adobe.com/t5/acrobat-reader/misleading-signature-quot-intended-usage-quot-green-checkmarks/m-p/11530885?page=1#M72034 ).

   I recently ran into a situation, quite similar to those described here ( https://community.adobe.com/t5/acrobat-reader/digital-signature/td-p/9192902?page=1 ).

   I was trying to sing a document using Acrobat Reader DC 2020.012.20048, but somehow Acrobat was not giving me an option to use the certificate I was going to use. Everything looks fine, no errors, but it still just suggests me to create a new digital ID.

   Similar to this ( https://community.adobe.com/t5/acrobat-reader/digital-signature/m-p/9192908#M28305 ), I see a green checkmark for "sign documents or data" (see 1st attached screenshot),

   but it still doesn't work. This is quite misleading and non user-friendly. Everything should work OK, if there… more

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8. Prevent Adobe Reader DC window from move/resize/zoom from pdf file InitialView definition

   Hello,

   I have usually opened few pdf files on my 3rd monitor (datasheets, manuals,etc - documentation for somethig that I work on right now), I also send inquires and initialize orders for things I need to... When I open pdf with invoices/inquires those files tends to move the Adobe Reader window to my center (primary) monitor and resize it (and change zoom) - it drives me mad.
   I did a bit research and this must happens because those files have defined so called "InitialView", so here is my petition:

   Add option that prevent window Adobe Reader DC from moving and resizing when opening pdf file that have this "annoying InitalView" set up (e.g. checkbox with name: "Ignore InitialView of pdf document")

   Hello,

   I have usually opened few pdf files on my 3rd monitor (datasheets, manuals,etc - documentation for somethig that I work on right now), I also send inquires and initialize orders for things I need to... When I open pdf with invoices/inquires those files tends to move the Adobe Reader window to my center (primary) monitor and resize it (and change zoom) - it drives me mad.
   I did a bit research and this must happens because those files have defined so called "InitialView", so here is my petition:

   Add option that prevent window Adobe Reader DC from moving and… more

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9. It does not convert ACSM files to PDF

   I just purchased the Adobe Acrobat PDF Pack...the UPGRADED one...fotr $ $18 per year. And it does not convert ACSM files to PDF. That is not good and not functional. Please fix it and please let me know when it is done. Thank you.

   Bidut Chowdhury

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10. Can't print PDF files from my Mac to HP printer

    I have Adobe Acrobat Reader DC version 21.001.20145 on my iMac with Big Sur version 11.2.3 and an HP M277C6 Laser printer. I am unable to print documents. The printer says printing document and the printer pop up window says printing document, but it never completes and never actually prints anything. I am able to successfully print the same document using the PDF Expert app. All other programs print just fine, it's only your program that can't print.

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11. Adobe Reader DC should open Windows Protocol Handler links regardless of the default browser

    Hello. We have a situation where a Windows protocol handler product is used to open documents from an EDRMS. At some point Adobe has apparently changed how it opens links. Now it simply passes a link to the system's default browser on the command line. As as some browsers (notably Chrome and recent builds of Edge which are based on Chromium) don't handle protocol handler URLs from the command line, this style of link now fails to activate.

    Links will be of a form similar to example://12345/open but I think this is an issue for all Windows protocol handlers.

    ENVIRONMENT:

    Windows 10,
    Adobe Acrobat Reader DC 2021.001.20145, and
    Chrome 89.0.4389.90 (64 bit) as the system's default browser.

    STEPS TO REPRODUCE:

    (1) Create and register a Windows Protocol Handler. (Example instructions: https://medium.com/swlh/custom-protocol-handling-how-to-8ac41ff651eb )

    (2) Make sure Chrome is the system's default browser.

    (3) Create a PDF which includes a hyperlink to open a URL of the registered protocol's form.

    (4) Confirm that the protocol handler activates and does its thing when pasted into the Windows Start/Run dialog. (This is just to confirm that it's registered properly as far as Windows is concerned.)

    (5) Open Adobe Acrobat Reader DC, disable "Enable Protected Mode At Startup" under the Enhanced Security preferences, and restart Adobe Acrobat Reader DC.

    (6) Open the PDF that was created in step 3.

    (7) Click the protocol handler's link, and click through any warnings.

    EXPECTED RESULT:

    • The protocol handler should be run according to the link that was clicked. (In our own case, the designated executable should go to the EDRMS and cause the document to be checked out and opened.)

    OBSERVED RESULT:

    • A blank Chrome browser window opens.
    • Interrogating the process list with Powershell indicates that the new Chrome window was opened with the protocol handler's URL on the command line. For example:

    PS C:\WINDOWS\system32> Get-CimInstance win32process | Where-Object {$.Name -eq "chrome.exe"} | Select-Object CommandLine

    CommandLine

    ---

    "C:\Program Files\Google\Chrome\Application\chrome.exe" --single-argument example://12345/open
    "C:\Program Files\Google\Chrome\Application\chrome.exe" --type=crashpad-handler "--user-data-dir=C:\Users\usernm\AppData\L...
    "C:\Program Files\Google\Chrome\Application\chrome.exe" --type=gpu-process --field-trial-handle=1660,1197437607337992284,2...
    "C:\Program Files\Google\Chrome\Application\chrome.exe" --type=utility --utility-sub-type=network.mojom.NetworkService --f...
    "C:\Program Files\Google\Chrome\Application\chrome.exe" --type=utility --utility-sub-type=storage.mojom.StorageService --f...
    "C:\Program Files\Google\Chrome\Application\chrome.exe" --type=renderer --field-trial-handle=1660,1197437607337992284,2916...
    "C:\Program Files\Google\Chrome\Application\chrome.exe" --type=renderer --field-trial-handle=1660,1197437607337992284,2916...
    "C:\Program Files\Google\Chrome\Application\chrome.exe" --type=renderer --field-trial-handle=1660,1197437607337992284,2916...

    ADDITIONAL:

    If Firefox or MSIE was set as the default browser, then the browser opens. It typically displays an additional warning, but still allows the protocol handler to be activated. This is consistent with those browsers' behaviour when a non-http link is provided on the command line.

    Ideally, if there's no compelling reason not to, I think Adobe Reader should be telling the OS to handle the protocol handler links instead of the default browser. It might be that this will still fail when Adobe Reader is running in Protected Mode, but we're making a conscious decision to run it without protected mode in some contexts so that we can use these links.

    Thanks.

    Hello. We have a situation where a Windows protocol handler product is used to open documents from an EDRMS. At some point Adobe has apparently changed how it opens links. Now it simply passes a link to the system's default browser on the command line. As as some browsers (notably Chrome and recent builds of Edge which are based on Chromium) don't handle protocol handler URLs from the command line, this style of link now fails to activate.

    Links will be of a form similar to example://12345/open but I think this is an issue for all Windows protocol handlers.

    ENVIRONMENT:

    … more

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12. Removing quick actions from the Explorer context menu

    Please add to the app settings the option to add and remove quick actions from the context menu in File Explorer in Windows 10 for PDFs. Since doing it manually through the Registry Editor is very inconvenient.

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13. I am currently paying $16.23 a month and have no access to adobe acrobat pro

    Every time I try to log into adobe pro it keeps telling me that my trial period is over and that I need to install it. Please advise on how to fix this issue asap.

    R/ Unjel Harris

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14. 2D rendering

    large file with 2D graphics with areas of transparency is displayed with long delays compared to competing for software. I have Intel UHD 630 graphics and NVidia MX150 which is great for games with full HD resolution. There are also no problems with UHD. On the other hand, displaying in Adobe a 2D file when scrolling, zooming in or out has delays of up to a second!
    No options in the graphics acceleration panel. Was not found.
    This software uses only one GPU not even in full. Furthermore, 3D graphics work excellent but not 2D.

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15. Find option is getting cleared

    Press Ctrl+F
    Try to find any thing by typing in Find input box
    then click/Select any letter in Find Input box and try to type
    Previous data is getting cleared (very irritating as we have to type again whole thing)

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16. Better update procedures for automation needed!

    We see in the last month/year a much bader update experience for reader than before. The formerly usable ftp-server is not actual anymore:
    ftp://ftp.adobe.com/pub/adobe/reader/win/AcrobatDC/
    And we see lots of customers where the function "Search for updates" inside Reader is GONE - even a clean NEW installation does not show it anymore! So what can be done if this position is gone in the help menu? And how can update enrollment be done better (actually we get the ARM folder on an updated PC and deply this packet afterwards, but this only works incremental - and if one version is missing between it hangs of course).

    Hope for ideas/informations ;-)

    Greetings Alex

    P.S.: It is funny to have a german button "Idee veröffentlichen" on an english webpage 8-)

    We see in the last month/year a much bader update experience for reader than before. The formerly usable ftp-server is not actual anymore:
    ftp://ftp.adobe.com/pub/adobe/reader/win/AcrobatDC/
    And we see lots of customers where the function "Search for updates" inside Reader is GONE - even a clean NEW installation does not show it anymore! So what can be done if this position is gone in the help menu? And how can update enrollment be done better (actually we get the ARM folder on an updated PC and deply this packet afterwards, but this only works incremental - and if one version is missing… more

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17. save all closed tabs

    It would be nice to have a 'save all closed tabs'. Then I can re-open these on the next session. Unfortunately, this option is still not available.
    Google has such extension called OneTab. Something similar on Adobe Reader would be great!
    This has been requested by several others (see in comments https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/31145458-save-all-tabs-with-one-click)

    Once you re-start, you should just be able to re-open the whole bunch of pdf's that you closed before with one click

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18. allow users to keep a toolbar displayed

    Allow users to keep a toolbar displayed. I have to constantly go to View<Tools<Comment<Open to display the Comments toolbar.

    I should have the option of keeping that toolbar open and have it persist even to another session using the software, until I instruct otherwise.

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19. Bug - touchscreen highlighting while viewing multiple pages

    Hello, I have found a bug. When in the following configuration:

    • Read Mode OR Fixed-width scrolling
    • Viewing two pages at once (i.e. bottom of one page and top of the next page are both visible on screen)
    • Using the touchscreen of my 2-in-1 (HP Elitebook G4 if that's relevant) to highlight text

    I am able to tap once to select a word on either page, but one one of the two pages, I am not able to alter that selection (i.e. grab the little handles at either end of the selection and expand it to include more text). Instead, it treats the gesture as if I am using the pan tool, and attempts to scroll left/right (and if I drag up/down on the handles the page scrolls without changing the selected text).

    Upon some experimentation I found that:

    • I have no problems using the touchscreen to select text when viewing a single page (in any view mode). I assume Reader is somehow detecting the "active" page, maybe the one most visible on the screen or something, and treating touchscreen gestures on the two pages differently.
    • When I use the trackpad/cursor to select text (in read mode or fixed-width scrolling), there is no problem and I am able to adjust the selection. It's only using the touchscreen.
    • If the word I initially select is on the "active" page I am able to drag the selection handle to select text over both pages, but not when the initial selected word is on the "inactive" page.

    A relatively uncommon scenario for most users I think, but it's juuust disruptive and irritating enough to prompt me to post about it here (and yes, I'm aware I've spent longer typing this bug report than the cumulative time the bug will take from me! Please fix so that the time can at least be a martyr for all touchscreen users time!) :)

    Hello, I have found a bug. When in the following configuration:

    • Read Mode OR Fixed-width scrolling
    • Viewing two pages at once (i.e. bottom of one page and top of the next page are both visible on screen)
    • Using the touchscreen of my 2-in-1 (HP Elitebook G4 if that's relevant) to highlight text

    I am able to tap once to select a word on either page, but one one of the two pages, I am not able to alter that selection (i.e. grab the little handles at either end of the selection and expand it to include more text). Instead, it… more

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20. Adobe Reader 21.001.20145, 32BitMAPIBroker.exe crash when exiting (OL 2013, Server 2012 R2)

    We are using Adobe Reader 21.001.20145 (32 bit) Optional update, Mar 10, 2021 and Office 2013 Version 15.0.5275.1000 (32 bit) on Windows Server 2012 R2 with all updates installed (March 2021)

    The error occurs after sending an email (successfully) using Adobe Acrobat Reader DC 21.001.20145. If you then close Acrobat Reader, the program crashes with the error 32BitMAPIBroker.exe (see screenshot attached).

    The problem does not occur with an older version, fe. 2020.006.20034 of Acrobat Reader .

    The same problem existed before, here is the reference to it

    https://community.adobe.com/t5/acrobat-reader/sending-mapi-mail-via-send-button-still-works-but-when-closing-the-reader-it-will-crash/td-p/11370238

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