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  1. Newly Installed Acrobat Pro DC Keeps Closing After 10-20 Sec Without Error Message

    27 votes

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    Need Info  ·  49 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi

    Offline activation is a one time sequence, once activated Acrobat will not require internet on subsequent launches. Please let us know if you are getting registration prompts after successful activations.

    Regards

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    AdminRavi (Admin, Adobe) commented  · 

    Hi All,

    If Acrobat is closing after 10-20 seconds and not showing any registration dialog then please try creating the following registry key
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\PDApp.exe]
    "DisableExceptionChainValidation"=dword:00000001

  2. Allow Adobe Acrobat DC (Enterprise Named License) To Roam With User

    9 votes

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    6 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    Need Info  ·  Amboo Srivastava responded

    Hi Benjamin

    Please take a look at the solution provided by Ravi below and let us know if this solves your problem.

    Thanks,
    -Amboo

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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Please confirm if all the data files inside the mentioned folders are present on next logon.

    Regards

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    AdminRavi (Admin, Adobe) commented  · 

    Hi Benjamin,

    We do have the support for roaming license in Acrobat but that is based on some prerequisites. These deployments are generally used in virtualized environments like Citrix/VMWare.

    For having this support you need to ensure following

    Users must have a roaming profile .User profile data in <user>/appdata/Roaming as well as the HKCU hive must sync to the desktop instance on which the user logs in. Admins should ensure that this data is saved on user logout or disconnect from the machine.

    For deployment please follow the steps mentioned here http://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/licensing.html#imaged-os-deployments-named-user

  3. Unable to convert files to pdf

    2 votes

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    Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Adobe PDF Pack subscription works on Web. Please install Adobe Reader instead of Acrobat.

    Regards

  4. Subscription problem

    1 vote

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    Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Apologies for the trouble you faced using Acrobat. Could you please try signout and re-signing in Acrobat with the Adobe ID on which you have purchased the subscription.

    Thanks

  5. Second ID for Second Subscription

    1 vote

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    Resolved  ·  1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Thanks for writing your concerns to Adobe. We have taken a note of your concern and will try to improve the solution.

    Thanks

  6. Team and personal id linkage - to stop repeated account swapping

    1 vote

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    Resolved  ·  2 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Thanks for writing your concerns to Adobe. Currently all Adobe products share a common single Adobe ID on a single system. However we have taken note of your concern and try to improve the solution.

    Thanks

  7. Early termination fees is not justifiable

    1 vote

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    2 comments  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi Deepti,

    Apologies for the inconvenience caused. We will work to improve our offerings.

    Regards

  8. Subscription Pricing

    3 votes

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    Resolved  ·  2 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Thanks for raising your concerns to Adobe.
    We will review your request and try to improve our offerings.

    Regards

  9. I have to sign in every time I use Acrobat DC. What is the problem??

    1 vote

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    Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi

    Please try restarting your system and signing again in Acrobat.

    Regards
    Ravinder

  10. Acrobat Pro update-able through Creative Cloud App

    2 votes

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    Planned  ·  1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Thanks for raising your concerns to Adobe. Currently Acrobat updates are not available via CC app but only support auto updates.
    We will consider you views and try to improve the solution.

    Regards
    Ravi

  11. signing in everytime I open program

    1 vote

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    Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Please try restarting your system and signing back in Acrobat.

    Regards
    Ravi

  12. Better licensing options

    5 votes

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    Planned  ·  2 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Thanks for raising your concerns to Adobe. Currently Adobe Acrobat subscription can be activated only on two devices simultaneously.

    We will consider you views to improve our Acrobat solution.

    Regards
    Ravi

  13. Named User Licensing - Actual Usage

    52 votes

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    Planned  ·  17 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Thanks for raising your concerns to Adobe. we will work to improve the Admin console.

    Regards
    Ravi

  14. No se encuentra IMSLib.

    1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Please try following steps

    1. Restart your machine
    2. Run Repair installation for Acrobat

  15. licensing system not working for me

    1 vote

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    Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi Laura,

    Apologies for the trouble you had using Acrobat.
    I would like to tell you that subscription users need to sign in once initially when they launch the product for the first time.
    Please let us know if you are prompted to sign in repeatedly on every launch, even after you have signed in Acrobat once.

  16. Constant sign in pop up is a PAIN

    12 votes

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    4 comments  ·  Acrobat for Windows and Mac » Adobe Sign  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Acrobat requires you to be signed in to use your Acrobat subscription. Please sign in and the nag will not trouble you. Please revert back in case it is popping up again even after you are signed in.

  17. ACCESSIBILITY

    3 votes

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    1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi

    Are you using Adobe Acrobat or Adobe Reader?

  18. To be able to insert Acrobat "local" licenses in the management console

    4 votes

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    Under review  ·  1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi Johann,

    Thanks for reporting this. We will try to improve our solution in this regard.

    Thanks

  19. Platform confusion

    1 vote

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    Under review  ·  1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi Sean,

    Thanks for reporting this. We will try to improve our solution in this regard.

    Thanks

  20. Assign licences to Computer names not email addresses!!

    2 votes

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    Resolved  ·  2 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    If you want device based licensing where license is tied to a machine and individual users don't have to sign in, you can opt for our Acrobat Classic track and deploy it with a volume serial key.

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