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103 results found

  1. my acrobat pro license is not recognized

    1 vote
    Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    An error occurred while saving the comment
    AdminRavi (Admin, Adobe) commented  · 

    Hi

    This has been fixed in latest Feb, 2019 release of Acrobat.

    Please update your Acrobat to latest version and delete the below hive.
    HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\DC\AVEntitlement

    Regards

  2. Rename registered devices

    2 votes
    Resolved  ·  1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Thanks for writing your concerns to Adobe. We have taken a note of your concern and will try to improve the solution.

    Thanks

  3. Number of Machines Authorized per License

    1 vote
    Resolved  ·  2 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    An error occurred while saving the comment
    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Thanks for writing your concerns to Adobe. We have taken a note of your concern and will try to improve the solution.

    Thanks

  4. Newly Installed Acrobat Pro DC Keeps Closing After 10-20 Sec Without Error Message

    27 votes
    Need Info  ·  49 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi

    Offline activation is a one time sequence, once activated Acrobat will not require internet on subsequent launches. Please let us know if you are getting registration prompts after successful activations.

    Regards

    An error occurred while saving the comment
    AdminRavi (Admin, Adobe) commented  · 

    Hi All,

    If Acrobat is closing after 10-20 seconds and not showing any registration dialog then please try creating the following registry key
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\PDApp.exe]
    "DisableExceptionChainValidation"=dword:00000001

  5. Allow Adobe Acrobat DC (Enterprise Named License) To Roam With User

    9 votes
    6 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
    How important is this to you?
    Need Info  ·  Amboo Srivastava responded

    Hi Benjamin

    Please take a look at the solution provided by Ravi below and let us know if this solves your problem.

    Thanks,
    -Amboo

    An error occurred while saving the comment
    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Please confirm if all the data files inside the mentioned folders are present on next logon.

    Regards

    An error occurred while saving the comment
    AdminRavi (Admin, Adobe) commented  · 

    Hi Benjamin,

    We do have the support for roaming license in Acrobat but that is based on some prerequisites. These deployments are generally used in virtualized environments like Citrix/VMWare.

    For having this support you need to ensure following

    Users must have a roaming profile .User profile data in <user>/appdata/Roaming as well as the HKCU hive must sync to the desktop instance on which the user logs in. Admins should ensure that this data is saved on user logout or disconnect from the machine.

    For deployment please follow the steps mentioned here http://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/licensing.html#imaged-os-deployments-named-user

  6. Unable to convert files to pdf

    2 votes
    Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    An error occurred while saving the comment
    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Adobe PDF Pack subscription works on Web. Please install Adobe Reader instead of Acrobat.

    Regards

  7. Subscription problem

    1 vote
    Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    An error occurred while saving the comment
    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Apologies for the trouble you faced using Acrobat. Could you please try signout and re-signing in Acrobat with the Adobe ID on which you have purchased the subscription.

    Thanks

  8. Second ID for Second Subscription

    1 vote
    Resolved  ·  1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    An error occurred while saving the comment
    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Thanks for writing your concerns to Adobe. We have taken a note of your concern and will try to improve the solution.

    Thanks

  9. Team and personal id linkage - to stop repeated account swapping

    1 vote
    Resolved  ·  2 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Thanks for writing your concerns to Adobe. Currently all Adobe products share a common single Adobe ID on a single system. However we have taken note of your concern and try to improve the solution.

    Thanks

  10. Early termination fees is not justifiable

    1 vote
    2 comments  ·  Acrobat for Windows and Mac » Other  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    AdminRavi (Admin, Adobe) commented  · 

    Hi Deepti,

    Apologies for the inconvenience caused. We will work to improve our offerings.

    Regards

  11. Subscription Pricing

    3 votes
    Resolved  ·  2 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    An error occurred while saving the comment
    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Thanks for raising your concerns to Adobe.
    We will review your request and try to improve our offerings.

    Regards

  12. I have to sign in every time I use Acrobat DC. What is the problem??

    1 vote
    Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    An error occurred while saving the comment
    AdminRavi (Admin, Adobe) commented  · 

    Hi

    Please try restarting your system and signing again in Acrobat.

    Regards
    Ravinder

  13. Acrobat Pro update-able through Creative Cloud App

    2 votes
    Planned  ·  1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Thanks for raising your concerns to Adobe. Currently Acrobat updates are not available via CC app but only support auto updates.
    We will consider you views and try to improve the solution.

    Regards
    Ravi

  14. signing in everytime I open program

    1 vote
    Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Please try restarting your system and signing back in Acrobat.

    Regards
    Ravi

  15. Better licensing options

    5 votes
    Planned  ·  2 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Thanks for raising your concerns to Adobe. Currently Adobe Acrobat subscription can be activated only on two devices simultaneously.

    We will consider you views to improve our Acrobat solution.

    Regards
    Ravi

  16. Named User Licensing - Actual Usage

    56 votes
    Planned  ·  17 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    An error occurred while saving the comment
    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Thanks for raising your concerns to Adobe. we will work to improve the Admin console.

    Regards
    Ravi

  17. No se encuentra IMSLib.

    1 vote
    1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Please try following steps

    1. Restart your machine
    2. Run Repair installation for Acrobat

  18. licensing system not working for me

    1 vote
    Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    AdminRavi (Admin, Adobe) commented  · 

    Hi Laura,

    Apologies for the trouble you had using Acrobat.
    I would like to tell you that subscription users need to sign in once initially when they launch the product for the first time.
    Please let us know if you are prompted to sign in repeatedly on every launch, even after you have signed in Acrobat once.

  19. Constant sign in pop up is a PAIN

    12 votes
    4 comments  ·  Acrobat for Windows and Mac » Adobe Sign  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Acrobat requires you to be signed in to use your Acrobat subscription. Please sign in and the nag will not trouble you. Please revert back in case it is popping up again even after you are signed in.

  20. ACCESSIBILITY

    3 votes
    1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    AdminRavi (Admin, Adobe) commented  · 

    Hi

    Are you using Adobe Acrobat or Adobe Reader?

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