Settings and activity
10 results found
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3 votes
An error occurred while saving the comment -
5 votes
An error occurred while saving the comment 
Sunil Soni
commented
Hi Ellen/Riku,
Sorry for the inconvenience caused.
Kindly follow:
• Please close Acrobat(or Reader) and kill all the instances of AcroCEF(or RdrCEF) instances from task manager.
• Launch application again and update it via "Help->Check for updates" option
• Now relaunch the application and proceed with your workflow.Kindly write to susoni@adobe.com directly if issue is not fixed on your machine, we can have live debugging session.
-Regards
Sunil Soni -
7 votes
An error occurred while saving the comment Sunil Soni
commented
Hi Hannes, Sorry for the inconvenience caused.
Looks like there is some issue with your Reader which is caused by rdrCEF.exe.
Google translated(I am updating for others reference) :
<<
Environment: Windows 2012 R2 Terminal ServerWhen starting the application, the error message "Adobe rdrCEF.exe has stopped working" appears up to five times.
But application starts and works.
After the application has ended, the error message "RdrServicesUpdater.exe - application error" appears, the application could not be started correctly (0x0000142).
After confirming this message, there is a "WerFault.exe - application error" error message -> the application could not be started correctly (0x0000142).
>>Is it possible to have live debugging session ? if yes, can you please write back to susoni@adobe.com directly to proceed further.
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29 votes
An error occurred while saving the comment Sunil Soni
commented
Hello Everyone,
We have had few similar reports but couldn’t get hold of anyone for further investigation.
AcroCEF is responsible for some infrastructure activities and many other user centric workflows and different workflows can have different issues. You observe multiple AcroCEF processes but for different purposes and we are not sure who is using which process(workflow). As user, you might think it’s same issue that AcroCEF is consuming high memory/CPU but at the end everyone might have different issue based on their application usage.
We could reproduce some related issues in-house and fixed them in couple of our last releases.Please write back to susoni@adobe.com for quick discussion to help us understand/resolve your issue.
Thanks
Acrobat TeamAn error occurred while saving the comment Sunil Soni
commented
Please write back to susoni@adobe.com for further detail discussion/debugging session.
An error occurred while saving the comment Sunil Soni
commented
Hello, is there anyone available for discussion to look into the issue ?
we can setup a discussion for the same.
write back to susoni@adobe.com for quick turnaround by giving reference to this issue link.
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4 votes
An error occurred while saving the comment Sunil Soni
commented
Thanks for raising this issue with us.
It would be great if you could share more info about the environment, installation and issue.
Please update application via Help->Check for updates to be on the latest and safest version of Acrobat/Reader and restart the machine.
If the issue still persists, we would require the following information to understand the issue better:
-> Environment/Platform/System information
-> Application(Acrobat) version
-> Does other views like Document Cloud, My Computer, Save As Dialog, Send and Track, Send for Signature, etc. are working as expected?
-> go to Activity Monitor(MAC) and check whether a process named "AcroCEF" is running or not?
If running, is it in a hanged state? if yes.
Please select process-> click setting icon above to expand the drop-down options -> take Sample process and Run Spindump and share both with us.-> Check if Acrocef.exe is crashing [Go to Activity Monitor(MAC) -> observe PID of AcroCEF processes, it changes], Go to Console -> User Diagnostic Reports
Share reports name starting with "AcroCEF".-> Kindly share the contents of following locations :
/Library/Application Support//Adobe/Acrobat/DC/WebResources/Resource0
Content of Acrobat
/Contents/Frameworks/AcroCEF Helper
/Contents/Helpers/AcroCEF/AcroCEFYou can share logs/dumps/sample files with us via Adobe Send https://documentcloud.adobe.com/link/send/ or any medium you are comfortable with.
Please let us know for any help/assistance here, we can schedule a discussion as well to look into the issue in detail.
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2 votes
An error occurred while saving the comment Sunil Soni
commented
@Hartie Chang
doesn't look like an issue with Adobe Acrobat.We would request you to please raise this with Microsoft.
If you are not comfortable with this, we can schedule a discussion with you and look at the issue in detail.Regards
Adobe Acrobat Team -
3 votes
An error occurred while saving the comment Sunil Soni
commented
Hi Tim,
Do you expect to disable this dialog because you have disabled it for SharePoint server by disabling "Require Check Out" option ?
More details from Microsoft :
https://docs.microsoft.com/en-us/SharePoint/governance/configure-versioning-for-co-authoringIf yes, disablement of this configuration is not supported by Acrobat. So it is as expected.
Please write back to susoni@adobe.com for any further concern.
-Regards
Sunil Soni -
2 votes
Hi,
Thanks for reporting the issue to us. Can you please provide some more details :
1. What font did you add via macOS font book?
2. Do you see this scrambled interface only on save dialog? Can you please go to Home / My computer/ Document Cloud/ Add an Account section on the left hand rail and let us know if you observe the same issue on these screens.Regards,
Sandeep GroverAn error occurred while saving the comment Sunil Soni
commented
We are unable to reproduce the issue in-house.
Can we have a discussion so that we can have look at the issue & investigate it further ?
Write back to susoni@adobe.com giving reference to this thread for quick resolution.
An error occurred while saving the comment Sunil Soni
commented
Thanks @Raymond for the info.
Please share font package as well so that we can reproduce & debug it in-house.An error occurred while saving the comment Sunil Soni
commented
@Raymond Can you please share the fonts & its installation steps ? so that we can try to reproduce the issue at our end.
and can you please try to remove the font and see if the issue is fixed.
Please share your observation.
A video would be helpful.
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4 votes
An error occurred while saving the comment Sunil Soni
commented
Hi Brian,
Apologies for issue caused.Can we schedule a discussion to have look at the issue ?
-Regards
Sunil Soni -
23 votes
An error occurred while saving the comment Sunil Soni
commented
Hi Anonymous,
Apologies for the inconvenience caused.
Please provide following information:
1.) OS information : build no.
2.) go to Task Manager and check:
a.) If AcroCEF.exe is running or not
b.) If running, Is it in not responding state ? If yes, right click the process and create the dump file and share it with us.
c.) check if Process Id(pid) of AcroCEF changes that means process is crashing.
* Enable the Windows crash reporting WER feature. Steps to enable crash dump creation: https://msdn.microsoft.com/en-us/library/windows/desktop/bb787181(v=vs.85).aspx
3.) If possible, Share a video reproducing the problemYou can share logs/dumps/sample files with us via Adobe Send https://cloud.acrobat.com/send or any medium you are comfortable with.
Please let me know of any concern.
-Thanks
Sunil SoniAn error occurred while saving the comment Sunil Soni
commented
Hi Bailey,
Apologies for the inconvenience caused.
Please update application via Help->Check for updates to be on latest and safest version of Acrobat/Reader and restart the machine.
If the issue persists, we would require following information to understand the issue better:
1.) Application version information
2.) Are other views like Document Cloud, My Computer, Send and Track, Send for Signature etc. working as expected?
3.) go to Activity Monitor and check:
a.) If AcroCEF..exe is running or not
b.) If running, Is it in not responding state ? If yes, select process -> click setting icon above to expand the drop-down options -> take Sample process and Run Spindump and share both with us
c.) check if Process Id(pid) of AcroCEF changes that means process is crashing.
*.) Go to Console -> User Diagnostic Reports
*.) Share reports name starting with "AcroCEF"4.) If possible, Share a video reproducing the problem
You can share logs/dumps/sample files with us via Adobe Send https://cloud.acrobat.com/send or any medium you are comfortable with.
Please let me know of any concern.
-Thanks
Sunil SoniAn error occurred while saving the comment Sunil Soni
commented
Hi Bailey,
Apologies for the inconvenience caused.
Please update application via Help->Check for updates to be on latest and safest version of Acrobat/Reader and restart the machine.
If the issue persists, we would require following information to understand the issue better:
1.) Application name(Acrobat or Reader) and version information2.) Are other views like Document Cloud, My Computer, Send and Track, Send for Signature etc. working as expected?
3.) go to Activity Monitor and check:
a.) If AcroCEF..exe or RdrCEF.exe is running or not
b.) If running, Is it in not responding state ? If yes, select process -> click setting icon above to expand the drop-down options -> take Sample process and Run Spindump and share both with us
c.) check if Process Id(pid) of AcroCEF or RdrCEF changes that means process is crashing.
*.) Go to Console -> User Diagnostic Reports
*.) Share reports name starting with "AcroCEF"/"RdrCEF"4.) If possible, Share a video reproducing the problem
You can share logs/dumps/sample files with us via Adobe Send https://cloud.acrobat.com/send or any medium you are comfortable with.
Please let me know of any concern.
-Thanks
Sunil SoniAn error occurred while saving the comment Sunil Soni
commented
Hi Phil,
Apologies for the inconvenience caused.
Please update application via Help->Check for updates to be on latest and safest version of Acrobat/Reader and restart the machine.
If the issue persists, we would require following information to understand the issue better:
1.) OS information
2.) Application version information
3.) Are other views like Document Cloud, My Computer, Send and Track, Send for Signature etc. working as expected?
4.) go to Task Manager:
a.) If RdrCEF.exe is running or not
b.) If running, Is it in not responding state ? If yes, right click the process and create the dump file and share it with us.
c.) check if Process Id(pid) of RdrCEF changes that means process is crashing.
* Enable the Windows crash reporting WER feature. Steps to enable crash dump creation: https://msdn.microsoft.com/en-us/library/windows/desktop/bb787181(v=vs.85).aspx
5.) If possible, Share a video reproducing the problemYou can share logs/dumps/sample files with us via Adobe Send https://cloud.acrobat.com/send or any medium you are comfortable with.
Please let me know of any concern.
-Thanks
Sunil Soni
Hi Curtis,
Can you please share more details on the issue ?
Exact workflow, video or screenshot of error/problem and is it WIN or MAC machine.