Sunil Soni

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  1. 23 votes
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    Under review  ·  27 comments  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
    Sunil Soni commented  · 

    Hello, is there anyone available for discussion to look into the issue ?

    we can setup a discussion for the same.

    write back to susoni@adobe.com for quick turnaround by giving reference to this issue link.

  2. 1 vote
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    1 comment  ·  Acrobat for Windows and Mac » Editing PDFs  ·  Flag idea as inappropriate…  ·  Admin →
    Sunil Soni commented  · 

    Thanks for raising this issue with us.

    It would be great if you could share more info about the environment, installation and issue.

    Please update application via Help->Check for updates to be on the latest and safest version of Acrobat/Reader and restart the machine.

    If the issue still persists, we would require the following information to understand the issue better:
    -> Environment/Platform/System information
    -> Application(Acrobat) version
    -> Does other views like Document Cloud, My Computer, Save As Dialog, Send and Track, Send for Signature, etc. are working as expected?
    -> go to Activity Monitor(MAC) and check whether a process named "AcroCEF" is running or not?
    If running, is it in a hanged state? if yes.
    Please select process-> click setting icon above to expand the drop-down options -> take Sample process and Run Spindump and share both with us.

    -> Check if Acrocef.exe is crashing [Go to Activity Monitor(MAC) -> observe PID of AcroCEF processes, it changes], Go to Console -> User Diagnostic Reports
    Share reports name starting with "AcroCEF".

    -> Kindly share the contents of following locations :
    /Library/Application Support//Adobe/Acrobat/DC/WebResources/Resource0
    Content of Acrobat
    /Contents/Frameworks/AcroCEF Helper
    /Contents/Helpers/AcroCEF/AcroCEF

    You can share logs/dumps/sample files with us via Adobe Send https://documentcloud.adobe.com/link/send/ or any medium you are comfortable with.

    Please let us know for any help/assistance here, we can schedule a discussion as well to look into the issue in detail.

  3. 2 votes
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    Under review  ·  1 comment  ·  Acrobat for Windows and Mac » Cloud Storage  ·  Flag idea as inappropriate…  ·  Admin →
    Sunil Soni commented  · 

    @Hartie Chang
    doesn't look like an issue with Adobe Acrobat.

    We would request you to please raise this with Microsoft.
    If you are not comfortable with this, we can schedule a discussion with you and look at the issue in detail.

    Regards
    Adobe Acrobat Team

  4. 1 vote
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    Under review  ·  1 comment  ·  Acrobat for Windows and Mac » Cloud Storage  ·  Flag idea as inappropriate…  ·  Admin →
    Sunil Soni commented  · 

    Hi Tim,

    Do you expect to disable this dialog because you have disabled it for SharePoint server by disabling "Require Check Out" option ?
    More details from Microsoft :
    https://docs.microsoft.com/en-us/SharePoint/governance/configure-versioning-for-co-authoring

    If yes, disablement of this configuration is not supported by Acrobat. So it is as expected.

    Please write back to susoni@adobe.com for any further concern.

    -Regards
    Sunil Soni

  5. 2 votes
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    6 comments  ·  Acrobat for Windows and Mac » User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thanks for reporting the issue to us. Can you please provide some more details :

    1. What font did you add via macOS font book?
    2. Do you see this scrambled interface only on save dialog? Can you please go to Home / My computer/ Document Cloud/ Add an Account section on the left hand rail and let us know if you observe the same issue on these screens.

    Regards,
    Sandeep Grover

    Sunil Soni commented  · 

    We are unable to reproduce the issue in-house.

    Can we have a discussion so that we can have look at the issue & investigate it further ?

    Write back to susoni@adobe.com giving reference to this thread for quick resolution.

    Sunil Soni commented  · 

    Thanks @Raymond for the info.
    Please share font package as well so that we can reproduce & debug it in-house.

    Sunil Soni commented  · 

    @Raymond Can you please share the fonts & its installation steps ? so that we can try to reproduce the issue at our end.

    and can you please try to remove the font and see if the issue is fixed.

    Please share your observation.

    A video would be helpful.

  6. 3 votes
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    1 comment  ·  Acrobat for Windows and Mac » Adobe Sign  ·  Flag idea as inappropriate…  ·  Admin →
    Sunil Soni commented  · 

    Hi Brian,
    Apologies for issue caused.

    Can we schedule a discussion to have look at the issue ?

    -Regards
    Sunil Soni

  7. 20 votes
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    Under review  ·  21 comments  ·  Acrobat for Windows and Mac » Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
    Sunil Soni commented  · 

    Hi Anonymous,

    Apologies for the inconvenience caused.

    Please provide following information:
    1.) OS information : build no.
    2.) go to Task Manager and check:
    a.) If AcroCEF.exe is running or not
    b.) If running, Is it in not responding state ? If yes, right click the process and create the dump file and share it with us.
    c.) check if Process Id(pid) of AcroCEF changes that means process is crashing.
    * Enable the Windows crash reporting WER feature. Steps to enable crash dump creation: https://msdn.microsoft.com/en-us/library/windows/desktop/bb787181(v=vs.85).aspx
    3.) If possible, Share a video reproducing the problem

    You can share logs/dumps/sample files with us via Adobe Send https://cloud.acrobat.com/send or any medium you are comfortable with.

    Please let me know of any concern.

    -Thanks
    Sunil Soni

    Sunil Soni commented  · 

    Hi Bailey,

    Apologies for the inconvenience caused.

    Please update application via Help->Check for updates to be on latest and safest version of Acrobat/Reader and restart the machine.

    If the issue persists, we would require following information to understand the issue better:

    1.) Application version information

    2.) Are other views like Document Cloud, My Computer, Send and Track, Send for Signature etc. working as expected?

    3.) go to Activity Monitor and check:
    a.) If AcroCEF..exe is running or not
    b.) If running, Is it in not responding state ? If yes, select process -> click setting icon above to expand the drop-down options -> take Sample process and Run Spindump and share both with us
    c.) check if Process Id(pid) of AcroCEF changes that means process is crashing.
    *.) Go to Console -> User Diagnostic Reports
    *.) Share reports name starting with "AcroCEF"

    4.) If possible, Share a video reproducing the problem

    You can share logs/dumps/sample files with us via Adobe Send https://cloud.acrobat.com/send or any medium you are comfortable with.

    Please let me know of any concern.

    -Thanks
    Sunil Soni

    Sunil Soni commented  · 

    Hi Bailey,

    Apologies for the inconvenience caused.

    Please update application via Help->Check for updates to be on latest and safest version of Acrobat/Reader and restart the machine.

    If the issue persists, we would require following information to understand the issue better:

    1.) Application name(Acrobat or Reader) and version information

    2.) Are other views like Document Cloud, My Computer, Send and Track, Send for Signature etc. working as expected?

    3.) go to Activity Monitor and check:
    a.) If AcroCEF..exe or RdrCEF.exe is running or not
    b.) If running, Is it in not responding state ? If yes, select process -> click setting icon above to expand the drop-down options -> take Sample process and Run Spindump and share both with us
    c.) check if Process Id(pid) of AcroCEF or RdrCEF changes that means process is crashing.
    *.) Go to Console -> User Diagnostic Reports
    *.) Share reports name starting with "AcroCEF"/"RdrCEF"

    4.) If possible, Share a video reproducing the problem

    You can share logs/dumps/sample files with us via Adobe Send https://cloud.acrobat.com/send or any medium you are comfortable with.

    Please let me know of any concern.

    -Thanks
    Sunil Soni

    Sunil Soni commented  · 

    Hi Phil,

    Apologies for the inconvenience caused.

    Please update application via Help->Check for updates to be on latest and safest version of Acrobat/Reader and restart the machine.

    If the issue persists, we would require following information to understand the issue better:

    1.) OS information
    2.) Application version information
    3.) Are other views like Document Cloud, My Computer, Send and Track, Send for Signature etc. working as expected?
    4.) go to Task Manager:
    a.) If RdrCEF.exe is running or not
    b.) If running, Is it in not responding state ? If yes, right click the process and create the dump file and share it with us.
    c.) check if Process Id(pid) of RdrCEF changes that means process is crashing.
    * Enable the Windows crash reporting WER feature. Steps to enable crash dump creation: https://msdn.microsoft.com/en-us/library/windows/desktop/bb787181(v=vs.85).aspx
    5.) If possible, Share a video reproducing the problem

    You can share logs/dumps/sample files with us via Adobe Send https://cloud.acrobat.com/send or any medium you are comfortable with.

    Please let me know of any concern.

    -Thanks
    Sunil Soni

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