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Acrobat for Windows and Mac: Editing PDFs

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Can't save file

When I review a downloaded file or make changes to a document and go to save the file I get a blank "Save as PDF" window that never completes loading. If I use [ctrl][s] to save the file I get a message that I don't have write privileges for the document. The program worked fine until yesterday.

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Ellen Pyatt shared this idea  ·   ·  Report…  ·  Admin →
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  • Lukas Lenz commented  ·   ·  Report

    Same failure on Windows Server 2019 64bit:

    "RdrServicesUpdater.exe - Anwendungsfehler" die Anwendung konnte nicht korrekt gestartet werden (0x0000142).

    Reinstall of Adobe Reader DC from get.adobe.com/de/reader/enterprise/ did not solve the problem. Apparently many users encounter this problem since the newest update.

    See on www.borncity.com/blog/2021/09/15/adobe-acrobat-reader-dc-21-007-20091/

  • Sunil Soni commented  ·   ·  Report

    Hi Hannes, Sorry for the inconvenience caused.

    Looks like there is some issue with your Reader which is caused by rdrCEF.exe.

    Google translated(I am updating for others reference) :

    <<
    Environment: Windows 2012 R2 Terminal Server

    When starting the application, the error message "Adobe rdrCEF.exe has stopped working" appears up to five times.

    But application starts and works.

    After the application has ended, the error message "RdrServicesUpdater.exe - application error" appears, the application could not be started correctly (0x0000142).

    After confirming this message, there is a "WerFault.exe - application error" error message -> the application could not be started correctly (0x0000142).
    >>

    Is it possible to have live debugging session ? if yes, can you please write back to susoni@adobe.com directly to proceed further.

  • Hannes Morgenthal commented  ·   ·  Report

    Umgebung: Windows 2012 R2 Terminal Server

    Bei Start der Anwendung kommt bis zu fünf mal die Fehlermeldung, "Adobe rdrCEF.exe funktioniert nicht mehr.

    Anwendung startet aber und funktioniert.

    Nach Beendigung der Anwendung kommt die Fehlermeldung, "RdrServicesUpdater.exe - Anwendungsfehler" die Anwendung konnte nicht korrekt gestartet werden (0x0000142).

    Nach bestätigen dieser Meldung kommt noch eine "WerFault.exe - Anwendungsfehler" Fehlermeldung -> die Anwendung konnte nicht korrekt gestartet werden (0x0000142).