Microsoft sharepoint PDF doc API error points to Adobe contact
hello. for PDF files that were uploaded into Microsoft Sharepoint, when there is an API call error, it tells the user to contact Adobe support. However... Adobe support says this is a Microsoft error and contact should be Microsoft.
Probably need to have Microsoft fix this on their side. And also have Microsoft not have contact be Adobe (though... from what I can tell it's an Adobe Document Cloud error page)
referencing session 562211ba-2a30-44ce-9c4b-3024d9439d41.
referencing session 04eb7357-cf8f-4756-9ab4-400bda37695e.
referencing session cb1f1cf1-e152-48fd-9deb-0d709fb2cd01.
Also... the Adobe support told me to contact microsoft support and also to list the error on this page. I'm fine doing this as an Adobe employee, but I think this is somewhat bad solution protocol for enterprise clients.
Hartie Chang
shared this idea
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Sunil Soni
commented
@Hartie Chang
doesn't look like an issue with Adobe Acrobat.We would request you to please raise this with Microsoft.
If you are not comfortable with this, we can schedule a discussion with you and look at the issue in detail.Regards
Adobe Acrobat Team