Can't save PDF
Cannot save PDF - File - save as - comes up blank - also unable to email from app. MACOS Catalina ver. 10.15.1
Sunil Soni commented
Thanks for raising this issue with us.
It would be great if you could share more info about the environment, installation and issue.
Please update application via Help->Check for updates to be on the latest and safest version of Acrobat/Reader and restart the machine.
If the issue still persists, we would require the following information to understand the issue better:
-> Environment/Platform/System information
-> Application(Acrobat) version
-> Does other views like Document Cloud, My Computer, Save As Dialog, Send and Track, Send for Signature, etc. are working as expected?
-> go to Activity Monitor(MAC) and check whether a process named "AcroCEF" is running or not?
If running, is it in a hanged state? if yes.
Please select process-> click setting icon above to expand the drop-down options -> take Sample process and Run Spindump and share both with us.
-> Check if Acrocef.exe is crashing [Go to Activity Monitor(MAC) -> observe PID of AcroCEF processes, it changes], Go to Console -> User Diagnostic Reports
Share reports name starting with "AcroCEF".
-> Kindly share the contents of following locations :
Content of Acrobat
You can share logs/dumps/sample files with us via Adobe Send https://documentcloud.adobe.com/link/send/ or any medium you are comfortable with.
Please let us know for any help/assistance here, we can schedule a discussion as well to look into the issue in detail.