Acrobat Pro crashes, starts and closes after some openings of files
Adobe Acrobat Pro DC open a few files and if you close them and later export and open a new .pdf from any program, including Indesign or Illustrator, the program starts and than closes immediately. There no show of error message. After this, the Acrobat will not open any file until you restart the computer (mac or pc).
All steps on forums was tryed, with no effect, including this link: https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-crashes-on-windows-os.html
Already try open the task manager and stop services to them open Acrobat again. No effect. Sometimes, open a error message, that was send a million times.
Please, update with a error correction. This is a new error.
Ramatis da Costa
shared this idea
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Adminahusain
(Software Engineer, Adobe)
commented
Hi,
Thanks for reporting the issue. In order to investigate the issue further can you pls. provide us with some logs from your system.
Following are the steps to generate the procmon logs:
1) Download Procmon from https://docs.microsoft.com/en-us/sysinternals/downloads/procmon
2) Launch procmon.exe.
3) Set the filter to Acrobat.exe and AcroRd32.exe
Goto Filter -> Filter,
Select Process Name -> is -> Acrobat.exe and click Add
Select Process Name -> is -> AcroRd32.exe and click Add
https://documentcloud.adobe.com/link/track?uri=urn%3Aaaid%3Ascds%3AUS%3A65d9c84e-58a1-442b-a4ed-29bf56d62e6a3) Try opening the pdf
4) Goto procmon and click File -> save and send the saved pml file.
These logs will help us a lot in investigating the issue.
Thanks