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Feature request / Bug report

Acrobat for Windows and Mac: Installation and Licensing

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installation errors

Hi. Our users are getting attached error when trying to install Adobe. Any idea how to fix? Thanks.

Capture.PNG 23 KB

1 vote

Suzie Flowers shared this idea · May 14, 2019 · Report… · Admin →

Need Info · Jun 6, 2019

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Adminahusain (Software Engineer, Adobe) commented · June 6, 2019 5:10 AM · Report

Hi,

Could you please launch Acrobat installer exe with /debug commandline and share the log file.

1) Open cmd
2) Trigger installer exe with / debug switch : "acrobatproDC_xxxxxxx.exe /debug"
3) A host.developer.log file will be created in the same directory as the installer exe
4) Share the host.developer.log file with us.

Thanks

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