Hi, after automatic update 2023.006.20320 the scrollbars disappeared.
You can fix it?
Robert Mark commented
Impossible to work with 500 bookmarks without scrollbars!
lorenzo colloreta commented
@Peter your preferences file should be there maybe called com.adobe.acrobat.reader or com.adobe.acrobat, do check you're seeing the right Library folder, there are two: a global (not there) and a local (yes), the local is inside your username folder and it's hidden from Finder unless you use OPT-Click on the GO menu.
Peter Rowe commented
I am using Reader version 2023.006.20320 on macMini with M1 and Sonoma 14.0.
I don't have a com.adobe.Acrobat.Pro file in my library preferences folder.
I did find an awkward work around - the scroll bars appear when scrolling with the scroll wheel and are visible for a second or two. If you scroll next to where the bar slider appears and then click and hold the slider before it disappears it will stay visible while you move it.
lorenzo colloreta commented
Hello there, in response to Abhinav: your solution works!
But you posted a "PLIST editor" view like XCode that not everyone has or can use.
If you need to apply that change "manually" using a proper text editor like BBEdit (System's TextEdit does not open PLIST binary files), open com.adobe.Acrobat.Pro file, then FIND the string "Honor" and you should get to a parameter named "HonorOSTheme". Just after the end of that <array/> tag, insert the following:
And save, execute terminal "sudo killall cfprefsd" and Acrobat now has scrolling bars always visible (if you set up "always" in MacOS preferences>Appearance>Show Scroll bars).
Please see the attached screenshot on where to insert the array.
**This HAS TO BE temporary!!** It works but we need this preference toggle inside Acrobat Pro Preferences panel asap...
Victoria Muir commented
Thank you for an interim fix, it's better than nothing. Personally haven't been able to get this to work yet, opening it with Text Edit produces a blank page and nothing else seems to be able to open it? Plus I have never used the Terminal and need to read up on how that works.
But, please, as a REAL fix revert Acrobat to honoring the scrollbar prefs the user has set in the OS -- they set them that way for a reason.
Agreed, I don't understand how to "fix" this manually. Anyway Adobe can write this into a new Acrobat for desktop upgrade?
I'm a graphic designer, not an IT or Programmer. In the meantime, possibly a video of how to do this would help.
I got as far as:
Apple Menu holding down the option key select
Go to Library (library is only available when you hold down the option key)
Select the Preferences folder
I found the com.adobe.Acrobat.Pro.plist but I can't open it.
I cannot find DC AVGeneral & create plist key -> HonorSystemScrollerPref
I know what the Terminal is (though I've often have not had luck using it.
No, I don't have IT support because the company I work for is MSO Windows based and does not support Mac OS.
Don Q Public commented
I'm not sure if Adobe Engineers understand the problem. In Mac Acrobat version 2023.006.20360, the scroll bars are NEVER visible. There is no option to see the scroll bars. Every once in a while if you move the cursor where the scroll bars are supposed to be, they will flash on for an instance and then disappear. The scroll bar function is dysfunctional in both the main page view and in the Page Thumbnails. This is a critical feature of any app navigation.
Can Adobe please provide an update to fix this? A complicated difficult workaround is not a good answer.
Ian Churchill commented
Dreadful fix, for what is a paid product!
Instructions not clear in any way (e.g. what should 'we' use to open said file?) and will we have to do this again next time Acrobat is downgraded more?
Adminabsethi (Admin, Adobe) commented
We acknowledge your concerns and thank you for your feedback.
The changes for Scroll have been done for Scroll Framework update in the recommendation from Mac OS. The Scroll Bar will now be available when scrolling.
If you want to see scroll bars always, we do have a working solution for that.
For that, we will be honouring the macOS setting.
- you will have to change the Mac setting to Always show the scroll bar
- you will have to set below plist registry
- Go to ~/Library/Preferences/ -> open com.adobe.Acrobat.Pro.plist
- Go to DC -> AVGeneral & create plist key -> HonorSystemScrollerPref as shown in the attached image.
- Run the below command in the terminal.
sudo killall cfprefsd