@absethi The best way to handle this, should be by implementing correct in-app preferences (Acrobat Reader and Pro), where the user can decide, WHERE
– main window part
– sidebar/tools window parts
– "View/Page Display/Enable Scrolling" only OR all view modes

and HOW to see scrollbars
– system default
– always
– only when scrolling
– never.

When saving a document, these preferences should also be selectable in the "open document preferences" dialog.

I would like the opposite: with the new interface there always seems to be a scrollbar. I would like this to be Hidden. Reason: when you navigate through an interactive PDF, you would like the readers to use only the buttons. The user should not be seduced to using the scrollbar because the focus on the interactive objects would be gone then. When jumping from page1 to 10 you should only be challenged to do that by using the buttons and hyperlinks. And this is when working in MsWindows.

This "solution" will show scroll bars only if you select View/Page Display/Enable Scrolling. I need scroll bars to be visible AT ALL TIMES regardless of the view setting. I just don't understand how removing basic functionality helps end users. The MacOS "no scroll bars" implementation isn't any better, but at least it can be turned off.

This is NOT a solution! It's a technical workaround. Also I have no other program -- even another Adobe program -- that has taken away the scroll bars like this.

@Robert did you try switching to "view>page view>allow scrolling" anyway I confirm it's totally randomic: sometimes you get the scrollbar, sometimes you need to toggle some side panels, sometimes no bars..

If I put this in by hand, I get scroll bar in bookmarks, but not the main document.

<key>HonorSystemScrollerPref</key>
<array>
<integer>0</integer>
<true/>
</array>

If I run the terminal commands, I get no scroll bars.

Suggested fix (HonorSystemScrollerPref) did not work.
Still no scroll bars.

I appreciate this solution, but, pardon my sarcasm, instead of honoring macOS settings, shouldn't you honor your customers first? 😀

Hi All,

We acknowledge your concerns.
This was required to be done as part of the Scroll Framework update in the recommendation from Mac OS. The Scroll Bar will now be available when scrolling.
If you want to see scroll bars always, we have a working solution.
For that, we will be honouring the macOS setting.
- you will have to change the Mac scroll setting Always to show the scroll bar
- you will have to set the below list registry
Please open a terminal and run the following commands.
1. sudo /usr/libexec/PlistBuddy -c "Add :DC:AVGeneral:HonorSystemScrollerPref array" ~/Library/Preferences/com.adobe.acrobat.pro.plist
2. sudo /usr/libexec/PlistBuddy -c "Add :DC:AVGeneral:HonorSystemScrollerPref:item1 bool true" ~/Library/Preferences/com.adobe.acrobat.pro.plist
3. sudo /usr/libexec/PlistBuddy -c "Add ::DC:AVGeneral:HonorSystemScrollerPref:item0 integer 0" ~/Library/Preferences/com.adobe.acrobat.pro.plist
Please run the commands in the order above, also please be sure that you have quit Acrobat while running the commands.

Regards,
Abhinav Sethi

I am working with a project with almost 500 bookmarks. I cannot get to them. I have been forced to install an older version of Acrobat.

Impossible to work with 500 bookmarks without scrollbars!

@Peter your preferences file should be there maybe called com.adobe.acrobat.reader or com.adobe.acrobat, do check you're seeing the right Library folder, there are two: a global (not there) and a local (yes), the local is inside your username folder and it's hidden from Finder unless you use OPT-Click on the GO menu.

I am using Reader version 2023.006.20320 on macMini with M1 and Sonoma 14.0.
I don't have a com.adobe.Acrobat.Pro file in my library preferences folder.

I did find an awkward work around - the scroll bars appear when scrolling with the scroll wheel and are visible for a second or two. If you scroll next to where the bar slider appears and then click and hold the slider before it disappears it will stay visible while you move it.

Hello there, in response to Abhinav: your solution works!
But you posted a "PLIST editor" view like XCode that not everyone has or can use.

If you need to apply that change "manually" using a proper text editor like BBEdit (System's TextEdit does not open PLIST binary files), open com.adobe.Acrobat.Pro file, then FIND the string "Honor" and you should get to a parameter named "HonorOSTheme". Just after the end of that <array/> tag, insert the following:

<key>HonorSystemScrollerPref</key>
<array>
<integer>0</integer>
<true/>
</array>

And save, execute terminal "sudo killall cfprefsd" and Acrobat now has scrolling bars always visible (if you set up "always" in MacOS preferences>Appearance>Show Scroll bars).

Please see the attached screenshot on where to insert the array.

**This HAS TO BE temporary!!** It works but we need this preference toggle inside Acrobat Pro Preferences panel asap...

Thank you for an interim fix, it's better than nothing. Personally haven't been able to get this to work yet, opening it with Text Edit produces a blank page and nothing else seems to be able to open it? Plus I have never used the Terminal and need to read up on how that works.

But, please, as a REAL fix revert Acrobat to honoring the scrollbar prefs the user has set in the OS -- they set them that way for a reason.

Agreed, I don't understand how to "fix" this manually. Anyway Adobe can write this into a new Acrobat for desktop upgrade?

I'm a graphic designer, not an IT or Programmer. In the meantime, possibly a video of how to do this would help.

I got as far as:

Apple Menu holding down the option key select
Go to Library (library is only available when you hold down the option key)
Select the Preferences folder

I found the com.adobe.Acrobat.Pro.plist but I can't open it.

I cannot find DC AVGeneral & create plist key -> HonorSystemScrollerPref

I know what the Terminal is (though I've often have not had luck using it.

No, I don't have IT support because the company I work for is MSO Windows based and does not support Mac OS.

Abhinav,

I'm not sure if Adobe Engineers understand the problem. In Mac Acrobat version 2023.006.20360, the scroll bars are NEVER visible. There is no option to see the scroll bars. Every once in a while if you move the cursor where the scroll bars are supposed to be, they will flash on for an instance and then disappear. The scroll bar function is dysfunctional in both the main page view and in the Page Thumbnails. This is a critical feature of any app navigation.

Can Adobe please provide an update to fix this? A complicated difficult workaround is not a good answer.

Dreadful fix, for what is a paid product!
Instructions not clear in any way (e.g. what should 'we' use to open said file?) and will we have to do this again next time Acrobat is downgraded more?

Hi,

We acknowledge your concerns and thank you for your feedback.
The changes for Scroll have been done for Scroll Framework update in the recommendation from Mac OS. The Scroll Bar will now be available when scrolling.

If you want to see scroll bars always, we do have a working solution for that.
For that, we will be honouring the macOS setting.

- you will have to change the Mac setting to Always show the scroll bar
- you will have to set below plist registry

Steps-
- Go to ~/Library/Preferences/ -> open com.adobe.Acrobat.Pro.plist
- Go to DC -> AVGeneral & create plist key -> HonorSystemScrollerPref as shown in the attached image.

- Run the below command in the terminal.
sudo killall cfprefsd

Thanks,
Abhinav Sethi