I have noticed that if I widen my Acrobat window a lot, sometimes I am able to see the scroll bars (not always, but worth a try for when it helps!)

Completely agree. The removal of scroll bars is absolutely insane. So frustrating and inconvenient. What are your UX people doing??!!! If it ain't broke, don't fix it.

Yes -= VERY FRUSTRATING to hunt for disappearing scroll bars. It interrupts work flow and concentration.
Do you test these changes with real users?
Please don't "fix" what isn't broken.

I have been hunting and hunting online for a fix for this disappearing toolbar. It totally sucks. I want my toolbars 100% of the time.

I think I found a workaround. If you can get the floating/disappearing tool bar at the bottom of the page to work you can use the pan function. I hate this because I use a monitor mounted vertically and the bottom of the screen is a very long ways away. The scroll bar would be right there within reach. I can't tell you how much I hate this.

Plus, the scroll bars show up, but with no rhyme or reason. I don't understand what they have done. I think I am going to quit using Adobe Acrobat. The support is terrible. They made a huge change all at once and didn't let anyone know.

These people's support and programming teams have poor, poor leadership at best. Put me in the job and I'll get it fixed. No more surprise updates!!!!!

We ALWAYS need the option to go back to the previous version.

I'd never upgrade again if I had my way.

Sorry, Adobe, but you really suck this time. I believe you have screwed up bad enough that you are going to lose many, many customers. I certainly hope it is enough to affect your profitability or you won't care. Just fix the **** thing and all these complaints go away!!!

absethi, re your comment on October 11th, please provide full instructions for users who are not coders to understand how to amend the com.adobe.Acrobat.Pro.plist file. I can open it in the free BBEdit but have no idea what I am doing!

FFS Adobe, stop messing with fundamental parts of Acrobat that are used by real people in their real workflows.

I cannot get the scroll bars to show, either. I have tried all the tips I could find (I do not have the option under the view menu to revert to earlier Acrobat, as some other have also reported; I have scrollbars enabled always in my mac OS preferences, and I have "never" in the Touch-Mode Pop-up option under Acrobat's general preferences; and I have show scroll bar always on my mac os. I am only having an issue in Acrobat. This is incredibly frustrating and making it incredibly time-consuming to get basic work done. Please fix!

I am also not able to get the scroll bars to show anymore when I Disable New Acrobat, despite having my MacOS settings to Always show scroll bars. I recently Enabled New Acrobat to see if the scroll bar thing had been fixed (I read in another thread that it has been reported to engineers and they are working on it), but no. I'm also hating that tool menu or whatever it is on the left that sits ON TOP of my document—rather than attaching to the framework as a panel—so it covers whatever's underneath. I often use Acrobat on a half-screen so I can compare things side by side, and this is untenable. I use Acrobat all day long every day, and it's just not working for me.

The only way to see a scroll bar is to change to Scrolling View rather than page view. That's not okay. Also, the scroll bar goes away if you don't use it. ARGH!! How are we supposed to move quickly through multi-hundred-page documents? Why was this fundamental, basic, standard UX object omitted from the most recent update. This is not the NE version. I'm scared to try that after years of wrestling with the horrible UI/UX redo of the last major change. C'mon Adobe. Listen to your paying customers.

Please note that this issue has become worse, as switching from "Show scrolls bars" to another option and then back to "Always" in MacOS options no longer brings back the scroll bars even temporarily.
I understand that you were trying to honour the Scroll Framework update in Mac, but it should actually work with the "Show scroll bars" option set to "Always" in the MacOS settings - other apps, like Microsoft Office, do work with this option set correctly.
This is a huge disadvantage to a Wacom user on MacBook - I can't use my pen for scrolling, commenting or editing a PDF. I can start scrolling using the trackpad, but if I pick up the pen, the scrollbar disappears. Please give some feedback on this?

Although I do have the com.adobe.Acrobat.Pro.plist in my ~/Library/Preferences, what program should I use to open it? I have Virtual Studio Code, but it does not look like the png file you suggested to Karen Houlliston.

@absethi, thanks for your assistance, but I do not have com.adobe.Acrobat.Pro.plist in ~/Library/Preferences, I have the following:

com.adobe.acc.AdobeDesktopService.plist
com.adobe.acrobat.DC.WebResource.plist
com.adobe.acrobat.pdfviewer.plist
com.adobe.AdobeGenuineService.plist
com.adobe.headlights.apip.plist
com.adobe.PDFAdminSettings.plist
com.adobe.reader.DC.WebResource.plist

Please advise what I should do?

Hi,

We acknowledge your concerns and thank you for your feedback.
The changes for Scroll have been done for Scroll Framework update in the recommendation from Mac OS. The Scroll Bar will now be available when scrolling.

If you want to see scroll bars always, we do have a working solution for that.
For that, we will be honouring the macOS setting.

- you will have to change the Mac setting to Always show the scroll bar
- you will have to set below plist registry

Steps-
- Go to ~/Library/Preferences/ -> open com.adobe.Acrobat.Pro.plist
- Go to DC -> AVGeneral & create plist key -> HonorSystemScrollerPref as shown in the attached image.

- Run the below command in the terminal.
sudo killall cfprefsd

Thanks,
Abhinav Sethi