37 results found
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Please fix linkCreation.dotm
Acrobat Pro (for the last several versions) continues to install linkCreation.com into MS Word directories, even though it is known to cause Word either to crash or to throw VBA errors. Please either fix the template or stop installing it.
13 votesHi
Can you try updating your Office and Acrobat?
Let us know if that fixes the issue else, please share the screenshot of the errors or crash dump.Thanks
Tanvi -
BUG - Converting emails to PDF does not include jpg attachments
I updated to Adobe Pro 2017 and using Outlook 2013 with all current updates. When I use the Adobe PDF Maker in Outlook it will not include any jpeg files. I have verified the conversion settings are correct, I have even tried dragging a group of emails into "combine files" in Adobe 2017 but regardless the jpeg attachments to not transfer.
PLEASE HELP - I need the complete emails with all attachments for a legal case. I even purchased evermap to convert the attachments in a portfolio to PDF so they can be bates stamped. BUT if the attachment is…8 votesHi
Are your jpg attachments coming in the PDF ?
Do you expect jpg attachments embedded as PDF in the PDF itself?Thanks
Tanvi -
Creating PDF from Office 365 Mac MS Word Results in a Network Error Unrelated
Case ADB-7492668-J6J4 -Word file is uploaded with embedded fonts as per Preferences (see attached) to the document cloud and then PDF converting Acrobat provides following error (see attached) "Acrobat PDF Conversion could not be completed. This could be due to a network error or if there is no valid Acrobat online service membership." If you go through the same process except NOT embedding fonts the same document will convert to PDF without error. However, the fonts in the PDF file are now different in the Word file as they are no longer embedded. When using a MS OS and upload…
5 votesHi
Is your file size exceeding 100MB after embedding fonts?
Thanks
Tanvi -
Adobe PDF Writer randomly leaves out things
When creating a document by clicking save as Adobe PDF in word, I am finding that it will randomly leave out sentences in the final product. It is very prevalent after photos and section headings. See the examples attached.
4 votesHi
Please upgrade to latest version of Acrobat DC and let us know if the issue still persists.
Thanks
Tanvi
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PDFMaker causes Character Encoding failure
Steps to reproduce the issue:
1. Type text in any of the below affected scripts in Word:
- Devanagari
- Bengali
- Telugu
- Tamil
- Arabic
- Gujarati
- Kannada
- Malayalam
- Myanmar
- Sinhala
2. Export the document to PDF with Acrobat > Create PDF.
3. Run the Accessibility Check.Environment (OS, other related application versions, etc.):
OS: Windows 10
Word: 2102 (Build 13801.20360)
Acrobat Pro DC: 21.001.20145Expected result:
Characters originally encoded at valid Unicode codepoints in Word should not cause Character Encoding issues in Acrobat Pro DC's Accessibility Check.Observed results:
Some Unicode characters in…4 votesHi
Can you please share a sample Word document exhibiting this issue?
Thanks
Tanvi -
White Margins
When converting, printing, or saving a document to PDF, Adobe Acrobat creates "white margins" on each conversion. To remove the extra margins you have to follow these steps for every document:
- Open PDF in Acrobat
- Select More Tools
- Select Print Production
- Select Set Page Boxes
- Check Remove White Margins
This will remove the white margins created by Adobe and use the margins of the original document. I'm told from Adobe Support there isn't a way to permanently set a user preference to prevent adding white margins. Please enable this function as it is currently a pain to have to change…
4 votesHi
How are you creating the PDFs?
What format documents are you converting?Thanks
Tanvi -
Convert html to pdf on Mac
Please allow html to be created as clickable pdfs on a Mac. The documentation you provide says it can be done on Firefox but that is false. Wasted hours with your support folks before they said it can't be done.
4 votesHi Valeria,
Thanks for reaching out. We are really sorry for the inconvenience you are facing.
As much as I understand from your post, you want to convert an HTML document to PDF from browser. It is unclear if the document is a locally saved HTML file or an online URL.Unfortunately, local HTML files cannot be converted from browser as Acrobat browser extensions only work for online URLs. So you will have to use Acrobat Create PDF tool to convert the file.
1. Launch Acrobat.
2. Go to File→Create→PDF from Web Page.
3. Click on “Browse” button and select the HTML file to be converted.
4. Click Create.
If the converted document is not proper (as mentioned by you), please share a sample HTML file with us so that we can check the issue.If you want to convert an online URL, you can use Acrobat…
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I loose all active links when converting from Word Docs to Adobe PDFs
I use a Macbook Pro
3 votesHi
Can you try changing the extension to .pdf and then open it?
Thanks
Tanvi -
PDF Tables are not tagged correctly: #1 Table Editor
1 of several problems in how PDF Maker (and InDesign's export to PDF utility) tag PDFs.
In Table Editor, the editor's cell markers (bright pink lines) do not align with the actual <TD> data cells. This makes it difficult, and sometimes impossible, to correct a cell's tag.
Most commonly seen in complex tables with merged cells in the column and row headers. See screen capture.
Also see this blog post:
https://www.pubcom.com/blog/2020_04-05/ACROBAT_tableeditor.shtmlEXPECTED RESULT:
Table Editor's cell outlines should match the actual cells.2 votesHi
Can you please share a sample Office file with which issue is reproducible?
Thanks
Tanvi -
Acrobat saves prior version of file exported from Indesign and ignores subsequent version
This is a horrendous bug that I can recreate umpteen times. If a file is exported from Indesign to Acrobat, and then the Indesign file is edited and re-exported to Acrobat, if you try to save the revised version in Acrobat, Acrobat saves the original version (which I presume it holds in memory) and ignores the revised version. The only fix I have found is to close Indesign and Acrobat and start again - this seems to clear the prior version from Acrobat. This is really dangerous for users and immensely inconvenient. Adobe please fix asap.
2 votes -
Tracked changes - change bars functionality has changed
Settings that resulted in change bars being present when converting a word document to a PDF - to highlight new or revised content have been changed and do not function now.
2 votes -
Converting files - Acrobat XI Pro vs Acrobat Pro DC
Acrobat Pro DC does not convert files as well as Acrobat XI Pro. I was told by support that developing code to convert every font is not possible; however it was possible for XI Pro. I don't want bells & whistles. I just want software that works. Attached are files converted via XI Pro and via Pro DC. Converting as a print file works but it is very inconvenient. I have lots of Word and Excel examples which I can send to someone. I do not want to attach confidential files in this type of forum.
2 votesHi
Thanks for sharing your feedback. Can you please share which Office and Acrobat versions are you using?
Please share your sample files over email with us.Thanks
Tanvi -
Original file name in PDF metadata
What I’m looking for is a way to imbed the originating file name somewhere in the Meta data of the pdf for future reference. It would have nothing to do with the file name used for the PDF when exporting the original file. Use case: Often a client will rename a pdf and down the road I have to find the original Indesign file used to create that pdf.
2 votesHi
Are you creating the PDF from Acrobat or from some other software?
Thanks
Tanvi -
Acrobat DC compile files into single PDF, Illustrator files grayed out
In Acrobat DC when attempting to combine files into single PDF and trying to select Illustrator files they are grayed out and cannot be selected. I have to drag them from the finder into Acrobat. This is a major pain and waste of time. Before the upgrade I could always select an AI file to add to a PDF. Now I never can, even when trying to replace a page with a new file. Illustrator and Acrobat are not talking to each other.
2 votesHi
Acrobat does not support conversion of AI files to PDF via the Combine functionality.
Can you confirm that you are combining AI files or PDF files created from Illustrator?
Also, do you have Illustrator installed on your system?Thanks
Tanvi -
Can't make PDF from .tif file BUG REPORT
I receive .ai and .pdf files via email from customers. I convert these files to .tif in Photoshop. Until sometime around the end of October, I would create multi page PDFs with Acrobat, as proofs. The .tifs are used as print files. Now I get this error box. "Adobe Acrobat could not open 'WFFTBRAB2019WineSignage11x17batch1Page01.tiff' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded)."
Here is my case number: ADB-9772660-R1Y52 votes -
Snipping Tool / Screen Shot Tool or Add-on in Adobe DC
It would be hugely beneficial to have seamless integration of the Snipping Tool and Adobe DC with one-click creation of a PDF from a screen shot or screen selection. For the purpose of this request I am using a Windows laptop with the full suite of Adobe Creative Cloud. I can already create PDFs with one-click from most other Microsoft products such as Word, Excel, PPT and Outlook, but having Adobe be able to handle screen shots and even combine/edit them without going through file/save/rename/export/save will be a great enhancement to Adobe DC which is already a great product.
2 votesHi
Have you tried using Create from clipboard option?
It is available in File > Create, Tools > Create PDF and Tools > Combine by clicking on the Add Files dropdown.Thanks
Tanvi -
Create multiple pdfs crashes
Acrobat Pro DC latest version on Windows 10 (latest). after creating about 20 pdfs it catches out simply closing acrobat. Have same problem on multiple PCs. Has been happening for 6 months or so. Before that I could create 100s without a problem.
2 votesHi
Thanks for sharing the steps. We are aware of a similar issue with OneDrive files and are working on fixing it.
Can you check if you can convert Office files kept in OneDrive by right-click menu and the PDF gets created. Does the Office app remain open or does it get closed?Thanks
Tanvi -
Acrobat DC takes over the computer when assembling PDF files.
It seems that Acrobat DC wants to be in charge of my computer when assembling multiple PDF files into one PDF. After each file added, Acobat DC forces itself to have the focus, and brings itself to the front, no matter what other application I'm in. My computer has 24 cores, and 64 GIG of ram, yet Acrobat DC won't multi-task and let any other app have focus whiles it's assembling PDF files.
2 votesHi
Have you started to face this issue recently or was it happening earlier as well?
Thanks
Tanvi -
Displaced text during PDF conversion from PowerPoint
Text in vector graphic images (.svg/.emf) files get displaced and in some cases overlap with other objects in the image during PowerPoint to PDF conversion with Adobe. This issue wasn't present when using Adobe PDF Library 20.9.95
1 voteHi
Can you please share some sample test file with us?
Thanks
Tanvi -
Access Error
Won't let me create PDF from HTML doc's.
Has been working up to Feb 5 2021 and now it states it doesn't recognize the file.
If I can't use the app when needed, why am I charged every month for your service?Need this fixed or cancel service
1 vote
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