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Acrobat for Windows and Mac: Creating PDFs

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BUG - Converting emails to PDF does not include jpg attachments

I updated to Adobe Pro 2017 and using Outlook 2013 with all current updates. When I use the Adobe PDF Maker in Outlook it will not include any jpeg files. I have verified the conversion settings are correct, I have even tried dragging a group of emails into "combine files" in Adobe 2017 but regardless the jpeg attachments to not transfer.

PLEASE HELP - I need the complete emails with all attachments for a legal case. I even purchased evermap to convert the attachments in a portfolio to PDF so they can be bates stamped. BUT if the attachment is not included I have wasted my time and money with updates that aren't any better than the Pro XI I previously had.

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Teresa Johnson shared this idea  ·   ·  Report…  ·  Admin →
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  • Calvert Leonard commented  ·   ·  Report

    If your PDF export is missing JPG attachments it is due to limitations in Outlook's native “Print to PDF” or certain add-ins that only capture the email body. These methods often ignore embedded or attached image files especially JPGs. To resolve this you’ll need a tool that converts both emails and their attachments without changing the original structure.
    A reliable option is the Softaken PST to PDF Converter. It processes complete PST data and guarantees every attachment including JPGs is preserved within the resulting PDF. The software also maintains formatting, metadata, and folder hierarchy, which helps avoid further inconsistencies. This is the best method to eliminate missing-attachment issues during conversion.

    Visit Here: https://www.softaken.com/pst-to-pdf-converter

  • André Schmutz commented  ·   ·  Report

    We have the same issue, is there anyone in Adobe who could help ?

  • chris f commented  ·   ·  Report

    I am having the same issues as BUG, Sarah and Teresa has stated. Further standing by Chris F

  • Sarah commented  ·   ·  Report

    I am having the same issue. .jpg files when attached to an email do not convert to pdf either embedded in the email or as an attachment. I do not have this problem with other file types, just .jpg. We have tried the fix above and it does not help. Is there a fix yet?

  • Anonymous commented  ·   ·  Report

    I also have this issue. is anyone able to assist?

  • Teresa Johnson commented  ·   ·  Report

    I created the key as described and restarted my computer and it is still not converting jpg files.