420 results found

1. Does not let me edit anything.

   Your page doesn't work. It doesn't let me edit ANYTHING. It has been days now. 0/10 experience.

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   1 comment  ·  Edit PDFs  ·  Delete…  ·  Admin →
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   Resolved  ·  AdminShweta Sharda (Admin, Adobe) responded

   Hi Lourdes,

   
   

   Thanks for reaching out to us. Acrobat web is currently not supported for your region. 

   
   

   
   

2. Does not allow me to use

   Your product seems to not be working each time I sign into Acrobat DC I get a message there is a network error and cannot communicate to verify my account

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   Resolved  ·  2 comments  ·  Fill & Sign  ·  Delete…  ·  Admin →
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3. convert the third file to pdf

   i converted 2 files but i want to convert the third file it keep saying contact customer care for assistance and now i dont know what to do please help ...

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   0 comments  ·  Create PDF  ·  Delete…  ·  Admin →
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   Resolved  ·  AdminShweta Sharda (Admin, Adobe) responded

   Hi Gerald,

   
   

   Thanks for using acrobat web. Unfortunately, acrobat web is currently not supported in your region.

   
   

   Regards,

   Shweta

4. Passward

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   0 comments  ·  View PDF files  ·  Delete…  ·  Admin →
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   Resolved  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

   Hello Now Balagi, 

   
   

   Thanks for reaching out to us.

   Sorry for the inconvenience. Please contact the author/creator of the PDF file for the password.

   Thanks,

   Harshpreet

5. Current page changing unexpectedly

   Using Adobe Acrobat web. Whenever I load a pdf that I had been previously reading, it loads the page that I last left on, then in 5-10 seconds, it changes pages automatically and jumps ahead by a significant number of pages. It behaves almost like there's a page syncing issue that it doesn't realize it has the correct page already loaded from my previous reading session then tries to update the page forward, erroneously.

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   0 comments  ·  View PDF files  ·  Delete…  ·  Admin →
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   Resolved  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

   Hi Brigham ,

   Thank you for your feedback. We appreciate your taking out the time to make us better. We have just released a version of Acrobat Web that will address this issue. Please try out the experience and let us know if it resolves your concern.

   Regards,

   Harshpreet

6. Edit text download keeps freezing

   There is a problem with uploading file when it is being dragged and dropped into the edit field. I can only upload a file by clicking edit on my recent downloads that are found towards the bottom of the page.

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   0 comments  ·  Edit PDFs  ·  Delete…  ·  Admin →
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   Resolved  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

   Hello Traci Goodwin, 

   
   

   Thank you for your feedback. We appreciate your taking out the time to make us better. We have just released a version of Acrobat Web that will address this issue. Please try out the experience and let us know if it resolves your concern.

   
   

   Regards,

   Harshpreet

7. Too many fonts

   I know that in some of your apps there is the capability to prioritize the most frequently used fonts. This would be very helpful in Acrobat as well. I am not a heavy user and only occasionally modify PDF files. But when I do, it would be nice to either not look at dozens of fonts, some in languages I don't speak, by being able to hide them, or at least be able to have the fonts I use most listed first.

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   0 comments  ·  Edit PDFs  ·  Delete…  ·  Admin →
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   Resolved  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

   Hello Michael, 

   
   

   Thanks for your request. We have made a note of the same and shall try to incorporate it soon.

   
   

   Thanks,

   Harshpreet

8. Cannot change default view settings

   I would like the ability to change the default page view settings when opening a pdf in Adobe Acrobat Online, which I understand is the same product as Adobe Document Cloud.

   The home page of the online app that I am referring to is: https://acrobat.adobe.com/link/home/?x_api_client_id=edge_extension_viewer

   I want to change to Fit One Full Page (or Single Page View + Zoom to page level)
   I have a DC Pro for Teams licence.

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   0 comments  ·  View PDF files  ·  Delete…  ·  Admin →
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   Resolved  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

   Hi David,

   Thank you for your feedback. We appreciate your taking out the time to make us better.

   This feature is not yet available on DC Web. We have made a note of the same and shall try to incorporate it soon.

   
   

   Regards,

   Harshpreet

9. unable to convert pdf to word

   I get an error message to contact customer service when I try to convert PDF to word

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   0 comments  ·  Edit PDFs  ·  Delete…  ·  Admin →
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   Resolved  ·  AdminShweta Sharda (Admin, Adobe) responded

   Hi Dennis,

   Thanks for reaching out to us. Acrobat web is currently not supported in your region and hence you are seeing the issue.

   Regards,
   Shweta

10. unable to convert word to pdf

    Not getting to convert word to PDF. msg came up to contact support

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    0 comments  ·  Create PDF  ·  Delete…  ·  Admin →
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    Resolved  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Sindy,

    Thanks for reaching out to us. We are sorry to let you know that acrobat web is currently not supported in your region.

    Regards,
    Shweta

11. Kündigung

    Wieso kann man ihre Produkte nirgendwo löschen? Die man nicht braucht ? Ich habe versucht anzurufen aber Sie sprechen 🗣 nur englisch
    MarionGatz

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    Resolved  ·  1 comment  ·  Other  ·  Delete…  ·  Admin →
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12. Problem to convert in pdf

    Hi, how come I can't anymore convert a 120Mo PPT file into pdf ? It used to worked those lat months.
    Thanks
    C

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    Resolved  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Celine,

    Thanks for reaching out to us. We do allow conversion of PPT to PDF with file size upto 100 MB. Acrobat Web dont allow to convert for more than 100 MB file.
    In future, if we will increase this limit, we will let you know.

    Regards,
    Shweta

13. it alway say unable to process request

    Cant' use online

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    Resolved  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Khem,

    Thanks for reaching out to us. We are very sorry to let you know that Acrobat web is currently not supported in your region.

    Regards,
    Shweta

14. excellente qualité de compression

    good

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    Resolved  ·  AdminShweta Sharda (Admin, Adobe) responded

    Thanks Florent for your feedback. We are glad that you liked Acrobat web experience. Hope you continue to use the app.

    Regards,
    Shweta

15. Cant convert PDF to docx

    I WILL RATE YOU WITH BAD RATE!!!!

    PLEASE, SOLVE MY PROBLEM ITS URGENT.
    ,, Unable to process request
    Please contact customer support for help. "
    I CAN'T CONVERT MY DOCUMENTS FROM PDF TO WordDocument

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    Resolved  ·  AdminShweta Sharda (Admin, Adobe) responded

    Thanks for using Acrobat Web and apology for any inconvenience caused. You are seeing this error since acrobat web is currently not available in your region.

    Regards,
    Shweta

16. Good

    I love it

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    0 comments  ·  View PDF files  ·  Delete…  ·  Admin →
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    Resolved  ·  AdminShweta Sharda (Admin, Adobe) responded

    Thanks Chabalala. We are glad that you like Acrobat Web experience.

    Regards,
    Shweta

17. Access token provided is invalid or has expired

    When I try and send docs for signing, I get the following message: Access token provided is invalid or has expired. I have a paid subscription and should be able access this service. I recently downgraded from a Business Package and am wondering if this has anything to do with it (same email address)

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    Resolved  ·  1 comment  ·  Send for Signature  ·  Delete…  ·  Admin →
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18. I can’t convert to pdf

    I can’t convert. It says I should contact support

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    Resolved  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Opajimi.

    Thanks for reaching out to us and apology for the trouble. We are very sorry to tell that Acrobat Web is not supported in your region currently.

    Regards,
    Shweta

19. Cancel plan not found on website and no one answers the telephone

    I am not using this plan enough to justify this monthly fee.
    I was not able to find how to cancel my plan online.
    I was not able to reach anyone at the phone number listed on this monthly charge.
    
    PLEASE stop charging my Credit card for this monthly plan.

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    1 comment  ·  Other  ·  Delete…  ·  Admin →
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    Resolved  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Donna,

    Glad to hear that you are able to get the resolution here.

    Thanks,
    Shweta

20. Alterar cor de parte do documento ocultado

    Olá! Estou usando a ferramenta Ocultar em arquivos PDF. Sabem me dizer se consigo alterar a cor? Por exemplo, ao invés de preto usar um tom de cinza.

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    Resolved  ·  1 comment  ·  Edit PDFs  ·  Delete…  ·  Admin →
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