749 results found
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Template and E-Sign function is broken
This template contract doesn't work anymore after some update you rolled out. When I press E-Sign, nothing happens. I have sent this template many times before without issues.
I don't see any of the fields I had prepared.
Some pages are squashed and stretched and look ugly now.
Please help ASAP.
1 voteHi,
We are sorry you are having trouble with our latest updates and appreciate your feedback. For further investigate this issue, it will be helpful if you could provide the specific E-Sign template you are having issues with. Also, could you provide us with some information about the issues you're experiencing? For example the steps you do and any other information that you might consider important.
Thanks,
Sign in Acrobat Web Team
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Seitenansicht beibehalten
Die vorausgewählte Ansicht vom Designer muss erhalten bleiben: Mit Deckblatt, zweiseiten Ansicht.
1 voteHello,
Thank you for taking out time to provide your valuable feedback. Could you please help to elaborate the issue to help us serve you better ?
Regards,
Acrobat Web Team
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Signature placement and date of agreement
- One recurring issue we've faced is the placement of signatories' signatures. Unfortunately, signatures often appear on a new page instead of the designated place within the document. This has led to signatories having to re-sign documents multiple times, which can be both frustrating and time-consuming.
In our documents, it is essential for us to include the "date of agreement" as a required column. However, we've encountered instances where the date doesn't display at all. This inconsistency affects the accuracy and completeness of our records.
1 voteHello,
We are sorry you are having trouble with this feature. Could you provide more information for this issue? For example:
- Are you adding the fields where the recipient needs to sign?
- Does this happens with a specific file? Could you share it with us?
- Is this date not saved if you use "date of signing" or "date" field? Or is only not working when using the signature field with date?
Any information that you can provide will be helpful for us.
Thanks,
Sign in Acrobat Web Team
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E-Sign not working
The E-Sign has not worked for me the last two times and it is very frustrating.
1 voteHello Richard,
We are sorry you are having trouble with this feature. Could you provide more information about this issue? For example the steps you do, if is happening every time you try to use e-sing, if is with a specific file and if it is, could you share it with us. Any information with be really helpful for us.
Thanks,
Sign in Acrobat Web Team
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Signature
Trying to send a document for signature and it keeps saying "something went wrong". Been trying for over 30 min.
1 voteHello,
We are sorry you are having trouble with this feature, could you provide more information about it? For example if is with an specific file, the steps you do and any other information that you might deem important.
Thanks,
Sign in Acrobat Web Team
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Nicht erkannter editierbarer Text
Sobald ein Wort den Buchstaben "â" beinhaltet, wird dieses nicht als editierbarer Text erkannt.
1 vote -
Uploads take forever!!!!!!!!!!!!!
Every time I try to upload a file to edit or use, it either takes forever or never loads and stays in endless loop. Not worth it if this is routine in Adobe
1 vote -
Angry - very angry!
By immediately going back to the old format on ADOBE SIGN - THIS IS A TRAVESTY - there was NOTHING wrong with the old format. You have lost your minds if you think this is functional or intuitive. What galactically stupid programmer thought this was an improvement?? After 10 years - I am out and changing to something better than this garbage. This needs to be blown up on social media to get you to change.
1 voteHello David,
We are sorry you are having trouble with the new update. Could you provide more information about the problems you have about it please? This would help us improve your experience.
Thanks,
Sign in Acrobat Web Team
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Text not copying and pasting
You coul make the text boxes actually copy and paste, this is supposed to be a premium, industry leading service. PDF is your bread and butter, and editing text is a nightmare
2 votesHi Thomas Tickner,
Thank you for contacting us. Can you please apprise us with the following information to assist you better:
1) Could you please share the workflow and file on which you faced the issue.
2) Is it happening for all files or with any specific document only?
Hoping to hear from you soon.
Thanks,
Indu
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e-sign - absolutely awful!!
Please, please, please, please, please revert back to the old e-sign - this is soooo awful! Did a five year old develop it!?
1 voteHello Susan,
We are sorry that you are having trouble with this update, could you tell us why you prefer the old version instead of the new update? So we can improve our design and product. We really appreciate your feedback.
Thanks,
Sign in Acrobat Web Team
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ALWAYS CRASHES
It always crashes when I compress a pdf file. I don't know it always crashes even though my internet is perfectly fine or it is one your tricks to let your consumers to buy the subscription. You are all words saying this application is free with the free version you can COMPRESS, edit, and organize files but it always crashes when it reach 100%. You are all greedy for money without considering those who can't afford the premium version of this. You aren't the man of your words. Thank you and may God bless you always
1 vote -
New Update Horrible Sept 2023
New Adobe Modern update is HORRIBLE. E-signature function has decreased exponentially in usability and ease. I wish there was a way to revert back to the last OS.
1 voteHello,
We are sorry that you are having trouble with the new update. Could you provide more information about what is causing you issues? Also, to revert back to the old version you can do the following steps:
- Click on your profile
- Select Settings
- In E-signing settings, uncheck the box for "Use the latest version of Request e-signatures"
- Click Save and wait for the confirmation toast
This will apply only to NEW drafts created after changing this setting
We appreciate your feedback and please let us know if you have any more issues with this feature, we welcome any information that you can provide to improve your experience.
Thanks,
Sign in Acrobat Web Team
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e-signatures is not working
My IT department has asked I email you directly. I am trying to use e-signatures and it is not working. It says to contact the Administrator. It was working on Friday. Please help as I have agreements I need to send through. Rachel
1 voteHello Rachel,
We are sorry that you are having trouble with this feature. Could you provide more information about this issue? For example, the steps you are following and in which steps does the feature stopped working for you, the sizes and types of the documents you are trying to send for signature.
We really appreciate your feedback and we will work on fixing this issue in future updates
Thanks,
Sign in Acrobat Web Team
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Reminders on E-signing
I am shocked with how many things Adobe have managed to break with each update. To add to the extensive list of things going wrong - reminders for e-signatures are now suddenly working, meaning our entire client list just got reminders for documents they have already signed. So you've managed to fix it, while simultaneously breaking it.
1 voteHello Carli,
We are sorry that you are having trouble with this feature. Could you provide more information about this issue? For example, how many clients are receiving signing remainders on already signed documents, if is with a specific remainder for example daily or weekly.
We really appreciate your feedback and we will work on fixing this issue in future updates
Thanks,
Sign in Acrobat Web Team
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Go back to the old e-sign, new one is rubbish
your new Adobe e-sign is rubbish! So many more steps than before, it jumbles the document title and I have to rewrite it, I placed the signature box where it should be and nope, it changed the location and now the signature is in a completely different place! I have to add email addresses all over again and names - why do I need to add names!? Revert back to the old method immediately, there was NOTHING WRONG WITH IT! The old way was so much easier to use, so much more versatile and do you really think that I…
1 voteHello Susan,
We will like to know more about your issue with new the new update. Could you provide more information about it? Also if possible, can you share the document that you used? It will be really helpful to have it.
Thanks,
Sign in Acrobat Web Team
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Disappointing - Can't share link not uploading
PDF link share not working -thanks!
1 voteHi Evie Seifu,
Thank you for providing your feedback. We apologize for any inconvenience you may have encountered while using Acrobat Web.
Are you experiencing issues sharing a specific file, or is the problem common for all your files? Can you provide a screenshot of the error you are encountering while sharing?
Your input will greatly assist us in promptly resolving the issue you're experiencing.
Regards,
Amit.
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Good program but there's a glitch
Hi the bulk send option has stopped working. When I go to send the document, it says can't connect to the adobe server
1 voteHello Gabrielle,
We are sorry you are having trouble with this feature. Could you provide more information about this issue. For example, the steps you use to reproduce it, if is constantly happening, if is with a file in specific or any information that you deem important.
Thanks,
Sign in Acrobat Web Team
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Program is getting worse not better
Your program doesn't work anymore!
I select Request e-signatures and then get one of the many pages I want to bring over and it goes immediately into add email and name mode and ready to send.... but I need to add 6 more pages. I go in to EDIT and try to add pages and it brings them in but I can't read the tiny thumbnails to confirm they are the right pages. Then I say save and I get two errors at the bottom of the page.
This program has only gotten worse since I first started with it.…
1 voteHello,
We are sorry that this update is causing you issues. Could you provide more information about this issue? For example what are the errors that you mention, the steps that you do to encounter this issue and anything you deem important will be helpful for us.
We really appreciate your feedback and hope you give us more information on how we can improve this feature.
Thanks,
Sign in Acrobat Web Team
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worst update to an already working system
why has adobe changed the way e signatures can be sent this has all changed and is a lot longer to send
1 voteHello,
We are sorry you are having trouble with this feature. Could you provide more information about it. For example, what is in specific the issue you are facing or any information that you deem important will really help us.
We appreciate your comment and will like to get more feedback from you.
Thanks,
Sign in Acrobat Web Team
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work gone
my changes are gone because the stupid app saved and HOW CAN U DELETE EVERYTHING I HAVE BEEN WORKING ON FOR 6 HOURS WHEN U SAVE
1 voteHi Oğuz Vatansever,
Thank you for providing your feedback. We apologize for any inconvenience you may have encountered while using Acrobat Web. Could you please describe the steps you followed? This information will help us reproduce the issue. Were you using a shared file or a personal file? Did the tab remain inactive for an extended period while you were adding comments? Additionally, when posting the comment, did the UI display any errors on the screen?
Your input will greatly assist us in promptly resolving the issue you are experiencing. Our team is prioritizing the saving issue, and I will provide an update once it is fixed.
Best regards,
Amit Gupta.
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